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102,718 posts
  • heyvirgil
    Newcomer - Level 1
    2020-10-28

    So... I downloaded the latest synth tool for mac, and attempted to update from firmware 1.3.5 to the latest 2.0.2. Opened synth tool, it recognized my directly USB connected RD-8 on my mac pro 5,1 (OS 10.13.4)- firmware update page opened, instructions said to put RD-8 into DFU mode, so I power cycled the unit whilst pressing in the pin in the holde next to the USB port. the synth tool lost connection and the unit never displayed the wait text on it's screen. Now it only flashs the sugnal LED briefly when power ycled. The thing is bricked. Is there anything to do to recover this thing?

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    • heyvirgil
      PedroRodrigues Hi Virgil, thank you for your contact, with that issue description we will need to look in to that in more detail, please follow the link below to submit a assistance ticket for your unit so we can help you with more tools https://community.musictribe.com/pages/create-new-ticket?type=service%20request
      • November 6, 2020
    • heyvirgil
      Rybeats I had the exact same thing happen to me last night. Followed the process and the new update seemed to have bricked my RD-8. Is there any help for this?
      • November 16, 2020
      • RD-8 firmware update bricked my RD-8 help
        PedroRodrigues Hi Ryan, We have detected an issue on the synth tool that is causing that issue,we worked non stop to resolve that issue and we have release a new synth tool that will resolve this matter. Thank you
        • December 8, 2020
    • heyvirgil
      djegozanini I had the exact same thing ?
      • December 7, 2020
      • RD-8 firmware update bricked my RD-8 help
        PedroRodrigues Hi Diego, We have detected an issue on the synth tool that is causing this issue we worked non stop to resolve that issue and we have release a new synth tool that will resolve this matter. Thank you
        • December 8, 2020
      • RD-8 firmware update bricked my RD-8 help
        djegozanini I'll be waiting, thanks!
        • December 8, 2020
    • heyvirgil
      Rybeats Hi Pedro, I sent my RD-8 back last month and a ticket was created. There's been no status change in 3 weeks and I don't know who to contact about it. I can't seem to find any kind of support. Can you please help me find someone to contact about my RD-8. Thank you
      • December 16, 2020
      • RD-8 firmware update bricked my RD-8 help
        PedroRodrigues Hi Ryan Can you please send the case number for this matter so I can help?
        • December 16, 2020
      • RD-8 firmware update bricked my RD-8 help
        PedroRodrigues Hi Ryan, please confirm on your inbox as my colleague managed this matter on the 19/11/2020 at 21:32 and has send you all the information required including the RMA number and to where you should return the unit and he did not received any reply on this matter.
        • 1
        • ·
        • December 17, 2020
      • RD-8 firmware update bricked my RD-8 help
        Rybeats Hi Pedro, I did get the email with all the RMA details and I shipped it accordingly to the proper address filled out with the RMA#. I saw the ticket was updated and figured I'd get a response back eventually. I will contact the customer quality service. Thank you.
        • December 18, 2020
  • New
    Saul79
    Newcomer - Level 1
    2021-05-02

    Buenas tardes

    Tengo la batería behringer hds110usb, y lamentablemente se me rompió el brazo que soporta el hit-hat y el mismo platillo hit-hat, es posible conseguir repuesto de esto mismo. Quedo atento a sus comentarios

     

     

     

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    • Saul79
      Nigel67 Hi Saul79. Please can you send us a spares request ticket and one of my colleagues in that team will send you availability and pricing. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. A colleague will then get back to you. Many thanks
      • May 2
  • poneymagik
    Contributor - Level 1
    2020-02-04

    Hey, my RD-8 freezes at random times, when it happens i have to restart to unit, is there anyway to fix that or should i send my unit back ?

    Thanks

    3 89
    • poneymagik
      tomorohhidari

      Hi,


      same here. Got this last week. Updated to new firmware but it keeps happening.


      Any updates on this? Any chance this could be looked into and fixed in a firmware update?


      Ta!


       

      • May 6, 2020
    • poneymagik
      alonsorondon

      Same happens to me....
      it could be at any time, can we fix this? because it is imposible to work with this issue.

      • June 9, 2020
    • poneymagik
      michaelgorbache This is a ridiculous issue and makes me want to sell the unit because the intended purpose is unusable especially when you are using USB to clock sync the unit... I have been asking about this issue also since May, I am not sure if they are faulty units or all are defected. I am trying to get the unit replaced, but Behringer so far has been unresponsive to this serious issue.
      • August 24, 2020
  • New
    jakevan22
    Newcomer - Level 1
    2021-02-13

    I just updated my RD-8 to the latest firmware and liking the improvements... but now I can't get flam on the hi hats (or the closed hats.) It works on snare and cowbell because I tried those but not on hi hats or closed hats.  Why is this? How do I fix this?? Not sure if user error or bug.  please help!!

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  • jkvalentine
    Contributor - Level 2
    2019-11-23

    Hello Behringer,

    I'd love to update my RD-8's firmware using Linux Mint 19.1, why do you only offer an updater for Windows and Mac? I'm a paying customer like everybody else, so please make it work with Linux. I tried to update via Wine, but that doesn't work. I can run the program but it doesn't find the RD-8 when it's in boot mode (it's all black then, that's right?). In the manual for the firmware update, updating the usb driver is suggested, but the one suggested clearly makes no sense for Linux. If I interprete the manual correctly, the RD-8 contains a STM-32 microcontroller that handles the firmware - so I guess it could work with Wine if  Linux runs a STM-32 driver (which one)?

    Please help, thanks in advance

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    0 211
    • jkvalentine
      jkvalentine

      Hello? Customer service, anyone?

      • November 27, 2019
    • jkvalentine
      jkvalentine

      Dear Behringer team,
      I'm waiting for support for Behringer products. Me and a lot of other people! Why does no one answer our support questions? We're paying customers - but no support for us means no money for Behringer in the future. It's that simple.
      Please treat us like people who are interested in your products and your success, because we are.
      Thank you

      • December 14, 2019
    • jkvalentine
      MicroCheapFx Same here !
      It would be cool if you provide the blob and tell us how to update.
      • Feb 15
  • New
    DJMC_Phoenix
    Newcomer - Level 1
    2020-12-29

    Has anyone else had an issue with the Behringer RD-8 turning on? 

    It worked fine. I powered off. next day, went to power on... and nothing. I know power is reaching it, the "sig" light blips for split second, but nothing after that. no lights, no led, nothing.

    I have only used it twice.First time was to set it up, do the update on firm ware. Second time I just used the trigger button to go through the bass, snare etc. and set the pot knobs. Very disappointed.

     

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    0 33
    • DJMC_Phoenix
      ChrisEdwards1 Hi DJMC_Phoenix, if you have not yet done so I would recommend submitting a service request. This can be done by going to support at the top of the page and scrolling down to service, if you have already submitted a ticket and have not yet had a response please let me know and I will investigate further.
      • December 30, 2020
    • DJMC_Phoenix
      DJMC_Phoenix Thank you. Service request was made, and has been shipped for service.
      • Jan 12
  • Bduck
    Contributor - Level 2
    2020-01-24

    Hello,

    I'm trying to use the rd-8 as master and send midi clock to an external synth sequencer.  It sends clock but also sends midi note data from the given pattern, triggering unwanted notes in the external synth. Is there away to shut off sending midi notes? I only want to send clock from the midi out

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    0 151
    • Bduck
      Bduck

      Found a solution by setting the rd-8 midi out to different channel than the synth's midi input. It appears midi clock is still transmitted globally from rd-8 out.  

      • January 25, 2020
  • New
    jeremyshirley
    Newcomer - Level 1
    2020-12-14

    I have a Behringer HDS240USB, barely used but when I plugged it in today and the switched it on I'm not getting any power.  Control module isn't lighting up or anything.

    0 29
    • jeremyshirley
      john0121 Hi Jeremy, I would recommend to fill out the service request form via the Support button at the top of the page. The service team will be able to arrange a repair/ replacement with you depending on warranty status. Sorry for the inconvenience.
      • December 14, 2020
    • jeremyshirley
      jeremyshirley Thanks for the response, appears it won’t let me file a support ticket. I bought these from a friend who’s kid lost interest almost immediately. So I don’t have a proof of purchase that it requires even for non-warranty request.
      • December 14, 2020
    • jeremyshirley
      john0121 Sorry bout that, you shouldn't need a proof of purchase for non-warranty requests I'll be sure to raise this with the webteam. In the meantime please just attach a blank document or jpeg so the form will submit.
      • December 14, 2020
    • jeremyshirley
      jeremyshirley Changed my tribe and it finally let me without proof of purchase on the non-warranty. Thanks for your help
      • December 14, 2020
  • s_a_p
    Contributor - Level 1
    2019-11-21

    Hi everyone. I got tired of waiting for the US vendors to get the RD-8 in stock, so I ordered one from musicstore.de. I got my RD-8 this week, and noticed there was no sound from the headphone outs or the main mono output. Figuring that a return to Germany would be annoying at best, I opened it up to see if I could spot any trouble. Sure enough, it looks like there was a hardware fix soldered on to the output board. The solder job was botched pretty badly, and looks like the beads of solder are touching. There is a transistor on the board that also looks like it was burnned. It was burned badly enough that I couldnt see the entire part number on the chip.

    So here is what Im hoping to accomplish. First of all Im not upset and dont feel like this is some sort of injustice. I understand that Behringer was trying to get these things built en masse and for a price point. So from that standpoint its all good. Other than the output board kludge it actually looks to be pretty solidly built and of good quality.  What I am hoping to get is a replacement output board for my RD 8 so that I can get that installed and get this thing working.

    While I would like to do it on a reasonable time scale, Its not exactly an emergency as I own a real TR-808. I am keen to get started with the wave designer and the newer sequencer features though, I would even be willing to just outright buy this output board and not even mess with a warranty. Seriously, I want to be cool about this and just want a working unit. I have otherwise been super happy with the behringer gear, and have a K2 and the 303 ordered.(also will buy the RD9 as soon as available). So MusicTribe, How can I get my RD-8 fixed? working?

    kludge1.jpg
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  • New
    jakevan22
    Newcomer - Level 1
    2021-02-14

    I can't get the flam to work on the closed hats since the update. why is this?

    0 26
    • jakevan22
      NicJonesMT Hi Jake.
      Could you submit a ticket above and we can go through some trouble shooting with you and raise with the development team if required.

      Just hit Support above and scroll down to the "TECHNICAL SUPPORT" Option.
      • Feb 14
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