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  • New
    joeybside
    Newcomer - Level 1
    2020-12-14
    XENYX 302 USB Audio Interface Suitability | USB Audio Interfaces

    I'm looking to play some live sets with the TD-3 alongside a Drum Machine (The Roland TR-8 to be precise). Eventually I'm looking to incorporate this into my Live DJ Sets and some remix work. 

    Would the XENYX 302 USB be compatible for the 2 Machines? My confusion is that one input on the Audio Interface says 'Line' whilst the other says '2 Track'. If the Interface is compatible, wouldn't 'Line 1' and 'Line 2' be less confusing?

    Thanks

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  • New
    KoustubhPersai
    Newcomer - Level 1
    2020-12-16
    Not getting any brand selections for making a care ticket | USB Audio Interfaces

    I bought my Behringer Interface a while back. I was registering it by making a care ticket, but when I got to selecting the brand, there were no brand options. It was just <select brand>. Can somebody please help me out as soon as possible??

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    • 2 Replies
      Oldest
    • KoustubhPersai
      Carl71 Same here and it still is not FIXED Why ? bought a Behringer Go case and cannot register it since Nov 28th !!!
      • December 18, 2020
    • KoustubhPersai
      Carl71 Still not Fixed! December 29th 2020 Why ?
      • December 28, 2020
      • Not getting any brand selections for making a care ticket
        KoustubhPersai Hey There! I just found a fix to this. As I was talking with one of the tech support guys, he told me to switch my browser. I was using Google Chrome, so I switched up to Microsoft Edge, AND IT WORKED!!!! So you should also try to switch browsers. It will surely work.
        • 1
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        • Jan 1
  • Mubarak2004
    Newcomer - Level 1
    2020-09-23
    Help | USB Audio Interfaces

    I don't Know how to register my product in behringer and get the free software. Anyone please help me.

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    • 1 Replies
      Oldest
    • Mubarak2004
      RexBeckett At the top of this page, click Support -> Create a Care Ticket and select Type: Product Registration. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • September 23, 2020
      • Help
        RexBeckett You should receive a code and link by email. It may take a day or two.
        • September 23, 2020
  • New
    DJRichNumber9Kru
    Newcomer - Level 1
    2021-01-08
    Traktion DAW software? | USB Audio Interfaces

    I recently purchased a Behringer UCA222 with which I am happy. The product description from where I purchased it noted that Traktion DAW is available (as well as Audacity etc) to download once the UCA222 is registered, and that a download code would be emailed to me. I have registered my UCA222 on the 6th Jan but have yet to receive a download code. Is Traktion still available or not?

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    • 2 Replies
      Oldest
    • DJRichNumber9Kru
      DavidKnighton Hello James,
      Yes, we're still offering the codes. The system might have a bug that is not releasing the codes though. Can you give me the case number from your registration ticket? It will be formatted CAS-XXXXXX-XXXXXX.
      • Jan 8
    • DJRichNumber9Kru
      DJRichNumber9Kru Thanks David. I have replied to you via messages and sent you the case number. Much appreciated.
      • Jan 8
  • MythologyMPS
    Newcomer - Level 1
    2020-09-27
    X-TOUCH COMPACT Firmware v1.12 | USB Audio Interfaces

    Hello,

     

    I'm trying to get a hold of X-TOUCH COMPACT Firmware v1.12. I see it is downloadable on the support page, but when I click on it it appears to be locked behing some sort of login portal called Mangolia. 

     

    Can anyone help me out?

     

    Thanks

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    • 2 Replies
      Oldest
    • MythologyMPS
      MythologyMPS The problem is that my X-TOUCH COMPACT has been having issues since day 1. The faders and encoders work, but all of the buttons seem to be wrongly mapped on a hardware level. Doesn't matter how I set it up in the editor software, the physically buttons aren't behaving properly. I'm hoping a firmware flash will remedy these issues.

      Also, if anyone knows how to flash the firmware, that would be useful too.
      • September 27, 2020
    • MythologyMPS
      john0121 Sorry the link is doing the same for me and I don't have a copy local to send. I have reported this to the web team though so it should be working soon.
      • September 27, 2020
      • X-TOUCH COMPACT Firmware v1.12
        MythologyMPS Hey John!

        Thanks for reporting this. It appears the link has been restored.
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        • September 29, 2020
  • dagovitsj
    Contributor - Level 2
    2020-07-03
    TC Konnekt 24D - "Driver version does not match the control panel" | Firewire Audio Interfaces
    Hi, I know that the TC Konnekt 24D is discontinued, so I won't bother support with a lot of questions. But I'm a long time customer of TC Electronics and my trusted TC Konnekt 24D has worked great since 2006 on my win 7 64 bit pro system. Yesterday I installed Win10 Pro (64 bit) on my PC and the 2.4.1 drivers (which I had on an old hard drive). That worked fine. After a while I found the "newest" drivers from 2016 which are called tcaudiointerfacesoftware-x64-361.msi - and installed them 5 minutes ago. But now I get a warning message which I haven't seen before. It says: "Driver version does not match the control panel". How do I solve this issue? Yes, I had to uninstall the 2.4.1. drivers before I installed the tcaudiointerfacesoftware-x64-361.msi - and I turned off the TC Konnekt 24 interface before I uninstalled the drivers and installed the latest ones, and restarted my PC, and then turned on the interface. Can someone help me out here? I love my TC Konnekt 24D and it would be great to have it working on win10 ;-) Thanks in advance. Cheers!
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    • 1 Replies
      Oldest
    • dagovitsj
      dagovitsj Hi, I just uninstalled the drivers and installed it one more time, now it's working as it should, no more warning message. Great!
      • July 3, 2020
  • New
    kampkanin
    Newcomer - Level 1
    2020-12-27
    Latest driver for TC Near (3.6.1) requested | Firewire Audio Interfaces

    Hi,

    I'm trying to get my Konnekt 8 to work on firewire with an iMac running High Sierra. I know I'm not the only one having problems with that - but right now I am hoping that the 3.6.1-driver will help me.

    But - it isn't anywhere on the TC website even though they do mention it at least once in the software release notes...

    HELP me, please... :-)

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  • Kwarrington
    Contributor - Level 1
    2020-05-01
    X32 rack | Audio Interfaces

    Hi, I have an X32 rack.. the other day channels 1-8 have stopped working, on all 8 channels it is registering a small signal/interference but no input signal. Channels 9-16 appear fine... I have googled this and it seems it’s happened to a fair few... any ideas? Also, how do I contact Behringer direct? Thank you

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    • 1 Replies
      Oldest
    • Kwarrington
      RexBeckett

      @Kwarrington 


      Hello Karl, welcome to the community.


       


      I suggest that you raise a Care ticket for Service Repair explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.
      • May 1, 2020
  • New
    ptlaino
    Newcomer - Level 1
    2021-01-26
    Behringer U-PHORIA UMC1820 Phantom Power out of 1/4 jacks? | USB Audio Interfaces

    I am wondering if the phantom power (when engaged) also comes out of the 1/4 jack? The phantom power engages 4 channels at once and I don't want to have to unplug all my synts just to use a mic for a bit.

    Any and all info or suggestions are welcome!

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    • 2 Replies
      Oldest
    • ptlaino
      RexBeckett Hi ptlaino, phantom power is not applied to the 1/4" jack sockets. It is only supplied to the XLR input sockets.
      • 47 minutes ago
    • ptlaino
      ptlaino Thanks for the quick response! Good to know
      • 46 minutes ago
  • ducky
    Contributor - Level 2
    2019-07-17
    UMC404HD Routing | Audio Interfaces

    Purchased a UMC404HD back in May to connect my hardware synths to my computer. I like to make videos to share with my children. 

    The unit installs and works beautifully with my Windows 10 installation. The issue I am having has to do with routing the multiple inputs. I can connect two hardware synths (both stereo) to the 1/2 and 3/4 inputs and engage the stereo switch to appreciate the full effect. 

    Inside of windows, the system recognizes the two sets of inputs/outputs as you can see from this screenshot:

    404-a.JPG

    The issue comes when I attempt to record video. I have only the two options to select and can not select both which means one of the two connected synths will not be recorded. 

    Is there anyway to create a "master" output that would use the audio from both 1-2 and 3-4 at the same time?

    Hoping there is a way to do this. 

    Cheers!

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    • 6 Replies
      Oldest
    • ducky
      KenMitchell

      Hi Wayne ( @ducky ),


       


      Welcome to the community. In order to record multiple inputs at the same time you need software that supports the ASIO driver. What are you using to record the video?  


       


      Ken


       


       


       
      • July 17, 2019
    • ducky
      ducky

      Thanks for the quick reply!


      I am currently using the camera app built into Windows 10. I also have Corel MultiCam Capture. Neither of them actually specify if they support the ASIO driver or not.


      Any suggestions would be appreciated.


      Cheers!
      • July 17, 2019
    • ducky
      KenMitchell

      Hi Wayne ( @ducky ), 


       


      I don't do much videography but the last project I worked on we shot the video and recorded the audio on two separate computers and merged them using Adobe Premiere Pro.  Adobe was a sponsor of the project but I'm not sure you can justify $300 for what you are trying to do. I've seen some discussions on the Reaper forums about folks doing it in Reaper as well but, again, I don't have much experience with it. 


       


      I think @Paul_Vannatto  has done some audio/video projects in the past so he may be able to suggest something. 


       


      Ken


       
      • July 18, 2019
    • ducky
      Paul_Vannatto

      @KenMitchell wrote:


      I think @Paul_Vannatto  has done some audio/video projects in the past so he may be able to suggest something. 




      I did it the same way you did Ken. 


      Hi @ducky, 


      Unfortunately the Windows OS does not support ASIO (never did, probably never will). That means that any Windows (or Microsoft for that matter) will only support what the Windows drivers will provide (which are currently stereo pairs only which you have to choose from). Reaper (and many other DAW) on the other hand fully supports ASIO.


       
      • July 18, 2019
    • ducky
      KenMitchell

      Yep. 


       


      Go Video... Go Audio... Go Clapboard... Action!


       


      https://en.wikipedia.org/wiki/Clapperboard


       


       
      • July 18, 2019
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