285,671 members
167,673 posts
  • New
    Newcomer - Level 1
    Hi everyone! I have a DB-8 MKII mainframe with the following SW versions:
    • TC Icon SW: 8.4.00
    • Frame SW: 3.40
    • DSP SW: 3.40
    • Ethernet SW: 8.10
    • AES8 SW: 1.31

    I have 2 requests:

    1. Where can I download the latest versions of Frame, Net (Ethernet) and DSP software? Or could someone send them to me? I need those files because I also have other DB8 MKII mainframes with older versions that i would like to upgrade.
    2. How can I view the list of all the licenses that are present in the device?

    Thanks :)

    0 64
    • servizitecnici
      KyleJohnson HI Lauro, Kyle here with Music Tribe Support. I think we can help you with both of these inquiries. Please submit a Technical Support ticket by clicking on Support at the top of the page, scroll down and select Technical Support.
      • October 30, 2020
  • Drbob666
    Newcomer - Level 1
    Hi I can’t get TonePrint to work through my wireless guitar system. It works fine though a cable. I suspect I know the answer but is there a fix?
    0 92
    • Drbob666
      TC-Mike You can use USB transfer via app instead. In order for beaming to work you either need a magnetic speaker on the TP beaming device directly into your guitar pickup or you use a cbale froom the output into the input of the toneprint pedal
      • June 13, 2020
      • TonePrint through Shure GLXD16?
        Drbob666 Thanks for the reply. I thought as much! ????
        • June 13, 2020
  • Qluster
    Newcomer - Level 1
    Hello, would the Ditto+ provide the rec/dub/play function (and not only rec/play/dub) like the x2? Thnx Q
    0 80
    • Qluster
      Qluster Today I got an answer from Nicolas Jones (musictribe support).
      He says: "Unfortunately it is not possible to change the operation mode on the Ditto+"

      And I replied: "Hello Nicolas, thank you for your kind reply.
      In this case I’m sure that the future will soon bring a stereo Ditto+ with the integrated possibility of switching
      between rec/overdub/play-mode and rec/play/overdub-mode."

      • July 14, 2020
  • Pavel1
    Contributor - Level 1

    Hi, I have a problem stopped working Display on M-ONE XL. Illuminates but does not show anything can it be fixed somehow? Or the only chance is to buy a new one ??? Thank you for info Pavel

    0 115
    • Pavel1


      Hellp Pavel, welcome to the community.


      I suggest that you raise a Care ticket for Service Repair explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.

      • March 14, 2020
  • richnrbq
    Newcomer - Level 1

    Hi all,

    Hoping you can help. My Flashback delay mode selector switch is incorrectly selecting modes. When on the modulated delay setting, it gives a slapback for instance. The looper function is correctly selected however.

    Any thoughts about what's going on or how to address this?



    0 65
    • richnrbq
      WilliamR Hello Rich, Please go to the support link at the top of this page and create a tech support ticket and someone will be able to help you out with this.
      • October 12, 2020
  • DougSchneider
    Contributor - Level 2

    First of all, wow is the Toneprint Editor amazing. I spent an hour tweeking settings for my HOF2 today. I got some cool sounds, but felt like I was flying blind a bit. That. Thing. Is. Deep. Any chance you guys could do a video (series) diving under the hood and explaining some of those parameters?! Thanks!

    0 96
  • New
    Newcomer - Level 1

    Can someone share a link to the 1.2 update settings for midi control or just share them?  I am looking just to be able to toggle up and down on through the boards, possible do tap temp if that was updated. I am new to midi, still learning, but it seems like TC info is tough to come by. 



    0 74
    • RobYates1
      ChrisEdwards1 Hi Rob, the firmware release notes found in the software tab of the product page will give you some basic information on the new MIDI features that have been implemented. For a complete mapping table of all MIDI CC controllable
      features, navigate to:
      • April 14, 2021
    • RobYates1

      Super helpful link! Doesn’t look like a tap tempo yet, but maybe next update.

      • April 15, 2021
  • New
    Newcomer - Level 1

    Hi there. I love my ND-1 pedal. After a flood in my basement it will no longer power on. Anyway I can mail it and have it repaired? Thanks-Mike

    0 42
    • mdfantizzle
      ChrisEdwards1 Hi mdfantizzle, if you have not yet done so please submit a service request ticket. This can be done by going to support at the top of the page and scrolling down to the service request tab and filling in the ticket form.
      • July 20, 2021
  • conradk
    Contributor - Level 1

    Hi All 

    I am new to midi and have just bought a TC M350 rack unit. I have also bought a Harley Benton MP100 Midi commander (aka Melo Audio midi commander) 

    I have sent a midi cable from the MP100 to my synergy SYN 2 preamp and i then have a midi through cable going to the "midi in" on the MP350 

    I have manageed to program the MP100 (using PC chnages) - so that it is changing all channells of my preamp AND also changing (presets) on the M350 BUT i am experiencing a VERY noticeable dealy on changes. If i remove the M350 from the signal change - the changes (straight to the preamp) are seamless, (with zero gaps betwen changes) - so it is definately , somehting to do with the M350. 

    I HAVE NOTICED that each time i change channells on the preamp the "tap tempo" button on the M350 flashes, so i am assuming the gap between changes , is due to the M350 receiving a message to engage tap tempo. The tap temp has its own cc number but i am not using CC comands, just PC change commands!.

    I have told the M350 to use "Omni" and i have the syn 2 preamp set to "omni" as well 

    This is driving me nuts! Anyone know what i am missing here? 



    0 129
  • Progman88
    Newcomer - Level 1
    Recently purchased HK Triamp mk 1. Would like to Switch the cannels (6) via midi function of the g System. Cannot realise ist at present! Need help or impossible? Henning
    0 84
    • Progman88
      WilliamR Hello, I can help you out with this. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email
      • July 13, 2020
Go to page