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299,318 members
183,050 posts
  • New
    rossi115
    Newcomer - Level 1
    2021-12-08

    Hello,

    Trying to get the software that comes with the UM2 and I haven't even checked on my Q802USB that I just bought yet.

    Anyway I registered the UM2 a week ago and have yet get to get some sort of acknowledgement or a link to the software.

    I then opened a separate ticket to check on the product registration, which at least I got an automated response from, but no customer support answer yet either. Both tickets are sitting in "new" status.

    Do you have humans work at your company that take care of the customers? It's ridiculuos that I have to wait over a week for software that was supposed to come with the product.


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    0 25
  • New
    JayAlper
    Contributor - Level 3
    2020-11-10

    Apple just announced that macOS Big Sur will be released to the public on November 12, 2020. I'm assuming (hoping) that Behringer SW engineers have been testing their software on the beta releases of Big Sur along the way.

    Any word on compatibility of X/M32-Edit on Big Sur? Is X32-Edit expected to work right out of the gate on Big Sur or have issues been found that will require significant updates?

    Just curious...

    Jay

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    3 5,510
    • JayAlper
      PedroRodrigues Hi Jay, at this moment we have to allow the release of the new OS so we can develop our FW updates, at this moment we cannot comment on any information about time windows on the updates for this MacOs .Thank you
      • November 11, 2020
      • X/M32-Edit and macOS Big Sur
        JayAlper Pedro, Thanks for the info.
        • 1
        • ·
        • November 11, 2020
      • X/M32-Edit and macOS Big Sur
        ScottCaldarelli Pedro, I was just looking at this info for Big Sur and have to ask: Do you guys actually wait until the OS is released to the public and are not working with Beta releases along the way? Also, related, the XR18 software for macOS hasn't seen an update in 3.5 years and the firmware in 2+ years. While it seems to work in Big Sur, things like window resizing - nothing in the window resizes and it could use a UI refresh. Thanks!
        • 1
        • ·
        • November 12, 2020
      • X/M32-Edit and macOS Big Sur
        PedroRodrigues Hi Scott, the Beta version of the OS is only available for Apple testers so the majority of companies on these matter have to be reactive instead of proactive.
        Regarding your last question what I can say about what you mentioned it is that we are working on that and we will have news as soon as possible.
        • November 13, 2020
    • JayAlper
      mtucker299 Jay, just curious did you take the plunge and move to Big Sur?
      • November 13, 2020
      • X/M32-Edit and macOS Big Sur
        JayAlper Yes, I did move to Big Sur. I tried running X32-Edit on my Big Sur Mac (2018 MacBook Pro) and as far as I can tell, it works! As a caveat, I didn't do an extremely in-depth test where I tried every detail of X32-Edit. But I was able to connect (via wifi) to my X32-Compact, I was able to sync settings back and forth between my Mac and my X32-C, I was able to change scenes, moving faders and adjusting send levels on my Mac were mirrored on the X32-C and vice versa, I was able to start and stop playback from my X-Live card, etc. In my quick test I didn't notice any graphics glitches, either. So, it seems like things are working for X-32 Edit on Big Sur. Again, I didn't do an extensive test, but so far, it looks good (though, YMMV).
        • November 16, 2020
    • JayAlper
      PaulMcCarthy Hi all, a couple of comments. I own an X-air 18 that I use at home for recording and playing back multiple source via my KRK monitors. I recently upgraded to Big Sur and have found that the application does function. However, it seems that the new OS is idle'ing out the connection between the application and the mixer. So, I have to reconnect pretty much every day. This is likely due to some TCP/IP idle timeout in Big Sur. I tried keeping a steady 'ping' to the mixer running to keep the connection up but that did not work. Some sort of 'keep-alive' from the application to the mixer might resolve the issue.
      • November 27, 2020
    • JayAlper
      PaulMcCarthy Hi again, one more comment to Pedro. It costs $99 a year to obtain an Apple developers license. That fee provides the 'developer' access to beta releases of new versions of the Mac OS. I would hope that Musictribe could afford a $99 annual fee to ensure that their developers would have access to upcoming versions of the Mac OS. As others have pointed out, updates to this software (and firmware) have been absent the last few years.
      • November 27, 2020
      • X/M32-Edit and macOS Big Sur
        Paul_Vannatto Hi Paul, regarding the update for X-Air Edit, there is an update being released very soon with bug fixes and one particular neat new feature. Check the product page under the software section (hopefully it will show up this weekend).
        • November 27, 2020
    • JayAlper
      CarolineHampton I just bought an Xr18 and am trying to install X-Air-edit 1.6 on my Macbook, running on Big Sur, but it says the it "can't be installed because Apple cannot check it for malicious software.... This software needs to be updated. Contact the developer for more information."... So hopefully I might get some help here...
      • January 8, 2021
  • New
    Mario1995
    Newcomer - Level 1
    2020-11-25

    Hello,

    I'm having issues opening the Synthtribe v2.4.3 software in Windows 10 as it gives me an error window sayng "Cannot load library libusb-1.0.dll". How can I get it to work? 

    Synthtool v2.3.5 works, I don't know what can cause the issue with the latest version. 

    Thanks for helping

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    0 712
    • Mario1995
      PedroRodrigues Hi Mario, that is something that we need to look in to so access what is causing that issue, please follow the link below and submit a assitance request providing more information on this matter like what unit are you using and what tyoe of USB port are you using. https://community.musictribe.com/pages/create-new-ticket?type=service%20request Thank you
      • November 26, 2020
      • Synthtribe v2.4.3 error in Windows 10
        Mario1995 Okay, I will submit a care ticket now. Thank you Pedro
        • 1
        • ·
        • November 26, 2020
    • Mario1995
      chrisdepper Was this ever resolved? I have the same issue.
      • January 15, 2021
      • Synthtribe v2.4.3 error in Windows 10
        PedroRodrigues Hi chrisdepper, as I said to Mario above,please be aware that is something that we need to look in to so access what is causing that issue, please follow the link below and submit a assitance request providing more information on this matter like what unit are you using and what tyoe of USB port are you using. https://community.musictribe.com/pages/create-new-ticket?type=service%20request Thank you
        • January 19, 2021
      • Synthtribe v2.4.3 error in Windows 10
        chrisdepper Hi Pedro. Thanks for the response, Ticket created - CAS-411872-G1S5N8
        • January 19, 2021
    • Mario1995
      lothbrok I also have this error. Can someone post the solution or workaround for this?
      • February 19, 2021
    • Mario1995
      morgoth38350 Hi everybody. I think the problem is that libusb isn't compatible with Win 10. Waht a pitty... There's no need to create a ticket... just make sure synthtool can connect with something else than libusb... FYI, last version of Synthtool works perfectly with Windows 7 OS.
      • February 23, 2021
      • Synthtribe v2.4.3 error in Windows 10
        Mario1995 I reinstalled Win 10 on my computer and had no more issues with synthtool. Don't know what happened, but it started to work as soon as I installed it again
        • February 23, 2021
    • Mario1995
      Mario1995 If this can help other people that have the same issue and Behringers developers I solved the problem by reinstalling Windows 10. The synthtool app started to work as soon as I installed it again. Don't know what happened, maybe it's just luck or something, but it worked
      • February 23, 2021
  • New
    Tonykhourymidas
    Newcomer - Level 1
    2022-08-03
    i had a problem with motherboard & cpu of klark teknik dn9696 multitrack recorder i sent it to amac the distributor in lebanon of klark teknik & midas since on week, they contact klark head quarter in uk, they answer them today that they can't fix it because spare parts not available anymore, this makes me angry because i bought since 10 years at 25k it's not logic to not keep spare parts  klark store for it.
    please if you can find a solution to fix it i'll be grateful, you know i'm the first customer in the middle east who bought the first midas & klark dn9696 & i did upgrades for 2 pro6 to prox in 2019 because i believe in your company, i do not deserve such treatment.
    best.
    tony
    chief of sound casino du liban
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    0 14
    • Tonykhourymidas
      coachhouse You can try and save the unit yourself. I replace the ATX power supply in ours and also swaped out the motherboard with one off ebay. It even updated it to have USB 3 which was nice. GIGABYTE ULTRA DURABLE 3 AM3 MOTHERBOARD 770TA-UD3 ATX USB 3.0 SATA6G 140W CPU . You will need to get a CPU and RAM for it as well. We cloned the two internal drives to SSD before booting up with the new board. So far and about 10 shows its working great.
      • Aug 6
    • Tonykhourymidas
      Tonykhourymidas

      did you changed all these stuff for dn9696 & it works well?

      • Aug 8
  • New
    Szmyd
    Newcomer - Level 1
    2022-03-09

    I've just registred my Behringer audio interface. Is "redemption code" valid for Waveform Pro DAW?

    Is it possible to download only plugins, without Waveform? I use Cakewalk DAW.

    Regards

    Andrzej Szmyd

    0 61
    • Szmyd
      Dale_M The redemption code is for a free version of Tracktion only, there are no other options.
      • Mar 9
    • Szmyd
      Szmyd So, how can I get redeem code for Behringer customer? Register once again? I haven't got email with this code.
      • Mar 10
    • Szmyd
      Szmyd Redeem code is valid for Waveform OEM software version.
      • Mar 10
    • Szmyd
      Szmyd Separate download of plugins (without Waveform) isn't available.
      Am I right?
      • Mar 10
    • Szmyd
      gmocsary I did not get my Traction activate code. Why?
      • Mar 30
  • New
    fervillegas
    Newcomer - Level 1
    2021-09-27

    I have followed the guides and user manuals available. 

    Connected blue yeti microphone to PC iva USB, and to GoXLR (mic input) via 3.5 mm aux cable.

    Switched my default Speaker and Communications device to Chat GoXLR.

    nothing....

    GoXLR app registers nothing when attempting to setuo the mic. Only a buzzing sound.

    Then found that I had to disable Blue yeti from the Recording devices in my system, and so I did. 

    Still nothing... no sound is being picked by the GoXLR.

    Is there any additional guidance here please?

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    0 122
  • New
    LarryBadger
    Contributor - Level 2
    2021-10-18

    We are using the X32-Edit app on our Windows 10 machine. All has been working well until yesterday when this (see attached photo) happened. We have trashed the app and reinstalled it to no avail.

    We are connected to the x-32 mixer but can't see anything else.

     

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    0 26
    • LarryBadger
      Paul_Vannatto Have you tried deleting the Users\username\appdata\Roaming\X32-Edit folder, then rerunning the app (replace username with your username)?
      • October 18, 2021
      • X32-Edit not loading properly
        LarryBadger We accesses it, deleted and reinstalled. No change from photo above.
        • October 19, 2021
    • LarryBadger
      Paul_Vannatto That's odd Larry. Usually that fixes X32 Edit issues. I would suggest you create a service ticket by clicking on the Support (above) and filling in the form. Not sure what else to suggest. X32 Edit works fine on my Win7 partition as well as on my linux Mint (which I use mostly).
      • October 19, 2021
      • X32-Edit not loading properly
        LarryBadger OK. went through the C Drive again and found our tech had simply renamed the old file in the roaming folder. Actually deleted all x32-Edit files in that folder and dumped the Trash. This time everything works.
        • 1
        • ·
        • October 19, 2021
    • LarryBadger
      Paul_Vannatto Like the old saying goes - if you want to get something done right, you've got to do it yourself. :)
      • October 19, 2021
  • New
    skategeezer
    Newcomer - Level 1
    2021-04-13

    I just downloaded the new app for Windows 10 and when I click the check for new tone prints button the app locks up during the update process.

    Windows task manager shows the app as not responding.

    This is in the event viewer.

     

    The program TonePrint_64bit_4.4.18_4abab17.exe version 4.2.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 34a8
    Start Time: 01d7301d4c9a7c88
    Termination Time: 14
    Application Path: C:\ToneprintApp_Windows64bit\TonePrint_64bit_4.4.18_4abab17.exe
    Report Id: 27d37bbc-9697-4721-8f95-5cd0e04bc33b
    Faulting package full name:
    Faulting package-relative application ID:
    Hang type: Unknown

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    0 137
    • skategeezer
      WilliamR Hello, I would try deleting the app and redownloading a fresh one and see if you get the same behavior. The download you have may have just got corrupted.
      • April 13, 2021
  • New
    JeffParr
    Contributor - Level 1
    2020-12-26

    Hi is anybody having issues with Xair and macOS 10.15 Catalina compatability. Have you resolved it and how?

    0 71
    • JeffParr
      DaveMorrison What problems are you having? It runs on Catalina. Do you have a specific problem?
      • December 26, 2020
    • JeffParr
      JeffParr I just purchased a new mac and transferred my older version over from my old mac and there seems to be a glitch maybe I should just download the latest version from the site. I am glad to here it works ok thank you.
      • December 26, 2020
    • JeffParr
      DaveMorrison With a fresh install, remember to open it from the Finder and hold the control key down when you open it the first time.
      • December 26, 2020
  • New
    SteveWalker
    Contributor - Level 3
    2021-08-23

    I use X-Air Edit to control my XR-18 from a Windows 10 tablet with touch screen mounted to the mic stand.  In-between songs to speak to the audience, I need to mute the effects by touching the screen, but it is too slow and difficult.  Instead, I want to have an external switch assigned to mute effects. Is it possible to connect a device to the USB port of the tablet to mute effects in X-Air Edit?

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    0 39
    • SteveWalker
      Paul_Vannatto Unfortunately not Steve. The X-Air cannot be controlled via USB. What some have done is to make a DIY project with push buttons and an arduino and connected to the X-Air via midi or ethernet. If that interests you, I can provide some arduino code to make it happen.
      • August 22, 2021
    • SteveWalker
      SteveWalker Thank you, Paul, for replying to my question. I hope you are doing well; it's been a long time. I have been using the XR-18 for about 6 years now. After my post today, I found a software that uses the X-Touch Mini with USB port. Please watch this video and comment with your opinion: XR18 controlled with OsiMIDI Stage + X-Touch Mini
      https://www.youtube.com/watch?v=fc_4z08PWrE
      Thank you, Steve
      • August 22, 2021
    • SteveWalker
      Paul_Vannatto Hi Steve, yes it has been a long time. OSIMidi is software that works in parallel to the X-Air Edit (or X32 Edit) to act as a translator between the X-touch Mini (via USB) and the X-Air/M-Air/X32/M32 (via ethernet using OSC commands), just like my Live Toolbox or any of Patrick's apps would do. They don't directly control the X-Air Edit. Rather they control the console and X-Air Edit responds in turn by commands of the changes from the console.

      Software could be developed to function in a similar manner of the OSIMidi. But it would be quite an effort, due to the fact that each OS handles USB control very differently. I see on their website that their software is available for Windows, Mac, linux and Raspberry Pi. Kudos for that and their licence prices aren't that bad. I'm not prepared to tackle such a project at this point, since I've already got a few I'm currently developing (Wing to X32 converter, Wing Snapshot Parser, etc.).
      • August 22, 2021
    • SteveWalker
      SteveWalker I'm glad you confirmed my understanding of OSIMidi and I'm sure it would work well. My main goal was just limited to muting the effects while speaking to the audience. I have been able to mute on the touch screen mostly in the beginning of my show but not easily between songs. So, without mute many listeners may have trouble understanding because of reverb and delay. I use the full X-Touch in my recording setup giving me 100% compatibility with Logic Pro X and about 50% with Pro Tools. So, I don't need the X-Touch Mini except in my live performances for muting effects. Thanks for your expert advice for this.
      • August 22, 2021
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