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294,529 members
177,634 posts
  • New
    stefanspoon
    Newcomer - Level 1
    2021-07-07

    Hello.
    I am trying to find the Turbo Drive software.
    Cant find a download link anywhere.
    Is it still available?

    Need to poke around in my rack of Turbosound RackDP 50 amps :)

    0 224
    • stefanspoon
      Dale_M Turbodrive is the turbo version of linear research podware. You can obtain the latest version on the Linear Research website.
      • July 8, 2021
    • stefanspoon
      stefanspoon

      Thanks. Yes, I am aware its based on the podware.
      I'm still hoping to find a download of the Turbosound Drive software.
      I am assuming that Turbos version would come with a mass of pre saved settings for a few of the speaker ranges which is what id like to find .. Unless I am wrong about the pre saved settings in the turboDrive software.

      • July 8, 2021
  • New
    MarciMezei
    Newcomer - Level 1
    2020-12-14

    Dear Customer Support!

     

    I wondering, if You have an existing LM44 firmware upgrade. Looking at the dante contorller, many options unawailable through DC. and some time would be handy to have them, for instance, IP adress settings ect.

    Could You help me out with this.

     

    Many thanks

     

    read more...
    0 57
  • New
    ingmar
    Newcomer - Level 1
    2021-06-04

    Helllo ireinstalled my pc butt i cant find the driver and software plz help me out!

    0 39
    • ingmar
      NicJonesMT Hi ingmar.
      All software for our products can be found on the TC Electronic Download Centre at the following link.

      https://www.tcelectronic.com/downloads.html

      There is a Small "Show all versions" option that you need to tick, and then if you search "Powercore" all available documents and software will appear.
      Please be aware that Powercore is long discontinued and we no longer officially support the platform. If the software you need is missing you would need to check on user forums to see if anyone else can provide this.
      • June 6, 2021
  • New
    preahkaew
    Newcomer - Level 1
    2020-11-29

    I purchased the Finalizer app a few months ago, and mastered a few 4-5 minute tracks with it, and it was fine.

     

    Today I imported and was going to master a one hour mix (file size about 1.4 Gb), and the first problem was that the sound was slowed down. The right sound resolution (48 Khz) was showing, and the file was the correct length in minutes, but the tempo (and pitch) was considerably slowed down. I applied some modules and mastered the track anyway. But then when I output it, and opened the resulting file in Audition, it had been sped up!!

     

    I decided to start over. But now when I import the raw audio file, I can't play it. None of the transport controls respond. So I thought, okay, this file is too big and causing problems...so I imported a small loop (1 Mb), and it wouldn't play either. BTW, between all this, I restarted my computer just for good measure. Nothing. Finalizer will not play any audio files I import. And I changed no major settings since my initial slowed-down audio problem.

     

    Also, where is the support for this $200 app?? I tried submitting a support ticket, but they seem to only be for hardware. Can anyone help, this is driving me nuts!!

    read more...
    0 61
    • preahkaew
      ramb I fucking hate TC and the whole behringer company for abandoning their products like this. I purchased finalizer at the very start, hoping there would be developement (AS YOU WOULD EXPECT?!). Nothing. No updates, no new features, no quarterly updates which were advertised.
      • December 18, 2020
  • New
    hollemandutch
    Newcomer - Level 1
    2021-11-29
     

    Hi,

    i join in on the people that have not received their license. I ordered on Friday, still nothing here. 

    read more...
    0 7
    • hollemandutch
      ChrisEdwards1 Hi hollemanducth, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • November 29, 2021
      • System6000 Native no license received
        hollemandutch

        I am computer programmer please ........... leave this questions behind after that we have for decenium normal internet.........



        I want the code.s because i had pay almost € 400,- Your interetsite is also very slow so i think you can help because look my order and what there is on paper to wich adress he send the code....... to no adress...... Please what is this. It had cost me already 3 hours to call to Visa, Paypal and to reach you..... Fast a solution please


        • November 29, 2021
  • New
    ANDY007
    Newcomer - Level 1
    2022-04-19
    I wanted to update my TC Helicon PLAY ACOUSTIC in VoiceSupport 2. But instead VoiceSupport installed the firmware of the Voicelive Play on it. Now I'm unable to use the the guitar input anymore and I can't reach the guitar fx menu.
    Is there a chance I can install the Play Acoustic firmware again?
    I tried to find it in the VoiceSupport Software but had no luck.
    I'm from China, and my English is not very good. I hope you can understand my expression, and I'm very anxious for your reply. Now my equipment can't be automatically upgraded by the official upgrade tool, so I may need to manually add firmware to restore the equipment. Can you provide me with this attachment?       PlayAcoustic firmware 
    read more...
    0 12
    • ANDY007
      NicJonesMT Hi Andy007.
      Please click support at the top of the page and scroll down to the technical support option.
      If you submit a ticket we can then advise you further.
      • Apr 19
    • ANDY007
      ANDY007

      Hi NicJonesMT. I'm very glad that you saw my message and replied to me. According to your detailed instructions, I found technical support and successfully submitted the case. Thank you very much indeed.

      • Apr 19
  • KendellWelchII
    Contributor - Level 1
    2020-10-14

    **I tried to search the community for similar topics, but the web search was not all that cooperative, so apologies if this is a repost.**

    Hi All,

    I've been using the M-Air (and X-Air) app on my iPad for years with MR18/XR18's and have been very happy.  However, I've switched modes and now would like to run my lights simultanously.  Unfortunately, my chosen lighting software (Enttec D-Pro) only runs on MacOSX and Windows, and I would rather not have to deal with two tablets simultanously.  So, I went and got myself a MS Surface Go 2 (with all the goodies,) and my initial testing experience suggests it's going to work out really awesome!  It should serve my purposes exactly as desired.

    That said, two "convenience" items are immediately apparent.  This is more commentary, and they're not really bugs, but maybe feature requests?  If somebody has a suggestion for work-arounds I'm all ears.

    1)  I notice that on the Touch interface in Windows 10 (1909) that the M-Air app does not respond to long-presses as right-clicks.  This makes it impossible to change labels/label-colors using only touch.  This is not a feature I would normally use on the fly, and is easily worked around with a BT/Wireless mouse, but would be nice if it worked as it does on iOS.

    2)  On the iOS version of M-Air (never tried it on Android,) it only displays 8 channels at a time, and you have to slide back and forth between Chan 1 and CHan16/Effects.  While this is sometimes annoying, on WIndows I've set up "always-on-top" DCA's, so in my scenario not so bad.  Either way, it would be nice if there were a setting on both iOS and Windows (and Android I suppose,) to choose which mode to use...full channel or "half-channel slide."

    3) On Windows, I notice that the top-line menu items (Mixer, Channel, Input, Gate, etc.) and the right-top config buttons (Setup, Utility, In/Out, Resize, etc.) require a double-tap (in touch mode) to activate.  All of the other buttons appear to react to single-tap. While I prefer single-tap in all cases, I could get used to double-tap, so I don't really care either way.  But, it would be nice if it were consistent.

    I haven't tried any of these things with the M32-Mix or X32-Mix apps, but expect them to be similar.

    In any case, none of these items is a huge problem...just suggesting some steamlining of the features.  Definitely open to suggestions if I"m getting it wrong.

    Thanks all!

    read more...
    0 82
    • KendellWelchII
      Paul_Vannatto Hi Kendall,

      To be honest, I think you are going to have issues with the Surface and Win10 using the M-Air-Edit app. It would be far better to switch to an android tablet and use Mixing Station Pro. With the layer and layout customisation functionality, you can have the surface you always wanted.
      • October 14, 2020
      • Thoughts on Switching to M-Air on Windows
        KendellWelchII Hi Paul,

        You may be right. Would you mind elaborating on the specific issues you anticipate I'll run in to on the MS Surface, other than the minor ones I mentioned?

        As I said, I've been happily mixing from the iPad for several years, but want to try the MS Surface to solve a very specific problem (running lights from the same tablet.) Testing so far suggests that it should work quite nicely even with my previously mentioned concerns.
        • October 14, 2020
    • KendellWelchII
      DwayneAasberg Hello Kendall.

      In my applications I am connecting to either an M32 or an MR18. In both cases I routinely use BOTH a Win10 Surface and an Android device. My experience has been that setting up the event is easier with M-Edit (M32-Edit) on the Surface (setting channels names and settings, etc.). I usually end up picking up the Android tablet and using Mixing Station Pro to run the event. The sliders (in my opinion) are easier to manipulate in tablet mode with MSP/Android than in M-Edit/Win. All that being said there have been times I've run the entire event on the Surface with M-Edit.

      The annoyances you've noted are, IMHO, just that. You should be able to do all you need with the Surface and M-Edit.

      Dwayne A
      • October 15, 2020
    • KendellWelchII
      DwayneAasberg ...sorry for piling-on...
      In answer to your customization concern - I frequently use the pop-up window 'user layers' and minimize the main M-Edit window.
      • October 15, 2020
      • Thoughts on Switching to M-Air on Windows
        KendellWelchII Not at all Dwayne. Thanks for the input!
        • October 15, 2020
  • New
    Ipopovam
    Newcomer - Level 1
    2021-11-29

    Hello, dear MusicTribe. I've purchased plugins 27.11.2021 via papypal, but not recieved any license. Only email from paypal  

    date: 27.11.2021

    total: 258.00 usd

    operation code: 77L8938217712801R

     

    and about TC2290, olso only email from paypal

    date: 29.11.2021

    total: 59.00 USD

    code: 0BV64238XD076750K

    read more...
    0 23
    • Ipopovam
      ChrisEdwards1 Hi Ipopovam, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • November 29, 2021
    • Ipopovam
      Ipopovam

      CAS-506255-H9D2G3

      • November 30, 2021
    • Ipopovam
      Ipopovam

      CAS-506252-S1R5K0

      • November 30, 2021
    • Ipopovam
      Ipopovam

      ilok: teatrkukolpopov

      • November 30, 2021
    • Ipopovam
      Ipopovam

      Ok?

      • November 30, 2021
  • New
    AndrewOne
    Newcomer - Level 2
    2020-11-16

    Hi, I am not able to connect X32-Mix with my X32 (being on firmware 4.x).

    So, is there a chance that there will be an app update coming or to get the current app connect with current firmware?

    COuld anyone help?

    0 104
    • AndrewOne
      RexBeckett Hi Andreas, X32-Mix does need an update to support new features in console firmware V4.xx. Perhaps one of the Tribers can give you some indication of when this might happen.

      Meanwhile, you could try Mixing Station. This is now available for iOS as well as Android and supports V4.xx firmware.
      • November 16, 2020
      • X32-Mix on firmware 4.x
        AndrewOne Hi Rex, thx for the tip. It works!!!
        • November 18, 2020
    • AndrewOne
      DavidKnighton Hello Andreas Stendera,
      After updating to version 4, you'll need to go in and check your Network settings, as they will default to a factory setting. Double check that this isn't the issue you're encountering.
      • November 17, 2020
      • X32-Mix on firmware 4.x
        AndrewOne Hi David, it checked network settings on X32 & ipad. All same newtork envrionment .20 and .22 .
        • November 18, 2020
  • New
    bigp7099
    Newcomer - Level 1
    2021-07-09

    I have a Crave and TD3 connectected to synthtribe on a MAC. When I go into the crave there is a back button to get back to the main screen but the same thing doesn't exist in the TD3 selection from what I can see, I have to quit the application and restart it.

    read more...
    0 53
    • bigp7099
      DavidKnighton Hello bigp7099,
      This is unusual. Would you mind submitting a TECH SUPPORT inquiry via the SUPPORT tab at the top of the page? Upon submission, please provide any screenshots or possible screen video that details the issue. We can report this to the software team for bug fix if need be.
      • July 9, 2021
    • bigp7099
      bigp7099 Done ticket number is CAS-469156-H2G3M4
      • July 11, 2021
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