Dear Customer Support!

I wondering, if You have an existing LM44 firmware upgrade. Looking at the dante contorller, many options unawailable through DC. and some time would be handy to have them, for instance, IP adress settings ect.

Could You help me out with this.

Many thanks

m 

I purchased the Finalizer app a few months ago, and mastered a few 4-5 minute tracks with it, and it was fine.

Today I imported and was going to master a one hour mix (file size about 1.4 Gb), and the first problem was that the sound was slowed down. The right sound resolution (48 Khz) was showing, and the file was the correct length in minutes, but the tempo (and pitch) was considerably slowed down. I applied some modules and mastered the track anyway. But then when I output it, and opened the resulting file in Audition, it had been sped up!!

I decided to start over. But now when I import the raw audio file, I can't play it. None of the transport controls respond. So I thought, okay, this file is too big and causing problems...so I imported a small loop (1 Mb), and it wouldn't play either. BTW, between all this, I restarted my computer just for good measure. Nothing. Finalizer will not play any audio files I import. And I changed no major settings since my initial slowed-down audio problem.

Also, where is the support for this $200 app?? I tried submitting a support ticket, but they seem to only be for hardware. Can anyone help, this is driving me nuts!!

**I tried to search the community for similar topics, but the web search was not all that cooperative, so apologies if this is a repost.**

Hi All,

I've been using the M-Air (and X-Air) app on my iPad for years with MR18/XR18's and have been very happy.  However, I've switched modes and now would like to run my lights simultanously.  Unfortunately, my chosen lighting software (Enttec D-Pro) only runs on MacOSX and Windows, and I would rather not have to deal with two tablets simultanously.  So, I went and got myself a MS Surface Go 2 (with all the goodies,) and my initial testing experience suggests it's going to work out really awesome!  It should serve my purposes exactly as desired.

That said, two "convenience" items are immediately apparent.  This is more commentary, and they're not really bugs, but maybe feature requests?  If somebody has a suggestion for work-arounds I'm all ears.

1)  I notice that on the Touch interface in Windows 10 (1909) that the M-Air app does not respond to long-presses as right-clicks.  This makes it impossible to change labels/label-colors using only touch.  This is not a feature I would normally use on the fly, and is easily worked around with a BT/Wireless mouse, but would be nice if it worked as it does on iOS.

2)  On the iOS version of M-Air (never tried it on Android,) it only displays 8 channels at a time, and you have to slide back and forth between Chan 1 and CHan16/Effects.  While this is sometimes annoying, on WIndows I've set up "always-on-top" DCA's, so in my scenario not so bad.  Either way, it would be nice if there were a setting on both iOS and Windows (and Android I suppose,) to choose which mode to use...full channel or "half-channel slide."

3) On Windows, I notice that the top-line menu items (Mixer, Channel, Input, Gate, etc.) and the right-top config buttons (Setup, Utility, In/Out, Resize, etc.) require a double-tap (in touch mode) to activate.  All of the other buttons appear to react to single-tap. While I prefer single-tap in all cases, I could get used to double-tap, so I don't really care either way.  But, it would be nice if it were consistent.

I haven't tried any of these things with the M32-Mix or X32-Mix apps, but expect them to be similar.

In any case, none of these items is a huge problem...just suggesting some steamlining of the features.  Definitely open to suggestions if I"m getting it wrong.

Thanks all!

Hello, dear MusicTribe. I've purchased plugins 27.11.2021 via papypal, but not recieved any license. Only email from paypal  

date: 27.11.2021

total: 258.00 usd

operation code: 77L8938217712801R

and about TC2290, olso only email from paypal

date: 29.11.2021

total: 59.00 USD

code: 0BV64238XD076750K

I have a Crave and TD3 connectected to synthtribe on a MAC. When I go into the crave there is a back button to get back to the main screen but the same thing doesn't exist in the TD3 selection from what I can see, I have to quit the application and restart it.