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294,528 members
177,633 posts
  • New
    Cyclotron
    Newcomer - Level 1
    2021-03-16

    I bought a VSS3 Nativa last Black Friday and never received the invoice. Now I would like to upgrade to the System 6000 Native Bundle but not before making sure that I will receive my corresponding invoice. How can I get both the invoice for my previous purchase and the next one?

    Order number: 88816

    read more...
    0 119
    • Cyclotron
      KyleJohnson Hello, Kyle here with Music Tribe. Please contact us directly by submitting a Support ticket through the Support link at the top of the page. This will allow us to communicate directly via Email.
      • March 16, 2021
      • Plugin Invoice
        Cyclotron Hi, Kyle. Thanks for your quick response.
        Could you tell me what type of care ticket I should select? (Pre-sales, technical support, service request, product registration...)

        Thank you very much in advance
        • March 17, 2021
  • Nyllet
    Newcomer - Level 1
    2020-07-07
    Hi, I bought the Finalizer app 2 days ago through PayPal payment, and didn't receive any confirmation e-mail for iLok registration. Added ticket CAS-117192-H9G1Z0 in Care Portal but no human answer in 48 hours. What to do next?
    0 71
    • Nyllet
      NicJonesMT Hi there,

      I have emailed you earlier today. Can you please check your spam/junk folder and let me know your iLok User ID.



      I can then manually deposit the license for you.
      • July 7, 2020
      • FINALIZER DESKTOP SOFTWARE
        Nyllet I've replied to your email now.
        • July 7, 2020
      • FINALIZER DESKTOP SOFTWARE
        Nyllet Thanks Nic, works fine =)
        • July 7, 2020
  • New
    rgast5150
    Contributor - Level 1
    2020-10-31

    Hi!

    I received my link for the Polytune Plug-In I bought and the link to download it doesn't work.

    A little frustrated...

    Thanks!

     

    0 120
    • rgast5150
      Nigel67 Hi, I am sorry to hear that the link you were given is not working. I will contact the relevant people and find out why. We were making some updates over the weekend. This could have been the cause of the issue. Can you give the link another try?
      • November 1, 2020
      • Download links not working.....
        Nigel67 I am going to send you an e-mail with a new link.
        • November 2, 2020
    • rgast5150
      rgast5150 Hi Nigel,Just tried again, same results..."It seems we can't find the page you're looking for."
      • November 2, 2020
    • rgast5150
      rgast5150 Hi Nigel! Found the new link, it went to my junk mail. That worked and I was able to install the plugin. Thanks for your assistance!
      • November 2, 2020
      • Download links not working.....
        Nigel67 No problem, sorry for the issue in the first place.
        • November 3, 2020
  • New
    JrgenBecker
    Newcomer - Level 1
    2021-06-23
    Hi,
    
    I have a question.
    How can you write automation in Logic Pro X 10.6.0 with the Icon Controller. Unfortunately I can only control the autamtion of the software (plugin). There is no reaction with the controller.

    Thanx

    jb
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    0 70
    • JrgenBecker
      DavidKnighton Hello JrgenBecker,
      Which controller are you referring to? As far as I'm aware, the controllers are proprietary to the plugins. I don't think they allow for any 3rd party automation control.
      • June 23, 2021
    • JrgenBecker
      JrgenBecker

      Sorry,
      maybe I did not express myself correctly.
      I mean, for example, the TC electronic Midas Dyn 3000 controller with the plugin.
      Here I cannot write automation in the plug-in from the controller. I can only set the automation with the mouse, but not from the controller with the sliders.
      Take the ratio controller as an example. Thank you for your help. jb

      • June 23, 2021
  • New
    k3pto
    Contributor - Level 2
    2021-02-15

    I am relatively new to using the X32 Edit program and am quite impressed with it.  However, I have version 4.2 and I cannot seem to find the built-in USB recorder.  Where can I find it?

    0 48
    • k3pto
      RexBeckett Hi k3pto, the USB recorder buttons only appear in x32 Edit when there is an open connecton to the X32 hardware. The buttons will be under the scene Load & Save buttons.
      • February 15, 2021
    • k3pto
      k3pto Hi Rex, Thank you, That certainly explains it!
      • February 15, 2021
  • New
    sklink
    Newcomer - Level 1
    2021-06-07

    We are using a Midas M32R Live with the related iPad apps for two iPad devices. They are no longer connecting. The iPads can ping the M32R but the Midas app is just "listening" and never connects. No changes have been made except for the iOS update to version 14.6 has occurred. The M32R is running firmware 4.06. Is this app in need of an update or am I missing something?

    Steve

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    0 362
    • sklink
      Nigel67 Hi sklink. We don't know of any issues with the 14.6 update. I would try uninstalling and then re-installing the app to see if that makes a difference. It may be a security preference that Apple have added with this release and re-installing the app fixes the issue. If this doesn't work, please fill in a Technical Support ticket and we will help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket.
      • June 7, 2021
      • iPad with iOS 14.6 not connecting
        DavidKnighton I'd like to comment that I ran a test yesterday to determine whether 14.6 update is an issue with X/M32 MIX APP. I got a pop-up message stating that the app needs to be updated to work with iOS 14.6. I deleted the app and reinstalled from the APP STORE and was able to connect without further issue.
        • June 8, 2021
    • sklink
      sklink I deleted and re-installed the Midas app on the iPads. No change. It still is just "listening" and never connects. I am still able to ping the M32R from the iPads. I have submitted a Tech Support ticket.
      • June 11, 2021
  • New
    Tmatomas
    Newcomer - Level 1
    2021-04-04

    No receipt either

    ilok: tmatomas

    email: [email protected] 

     

    1 51
    • Tmatomas
      PedroRodrigues Hi Tomas Please log in your ILOK ACCOUNT as the MD4 HD NATIVE was activated on the Mon Apr 05 2021 11:19:26 GMT+0100 (British Summer Time). Thank you
      • April 7, 2021
  • New
    VernonNeeley
    Contributor - Level 2
    2022-03-18

    Hello and good afternoon!  I am hopeful that there could be an update to the iPad version of the X Air app?  Is it possible to have access to the X Air Edit app for iPad?  If not, are there any plans to add a meter to the input page on the mixer so we can properly set our mic gain?

    Thanks!

    Vernon

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    0 12
    • VernonNeeley
      Nigel67 Hi VernonNeeley. Apologies for the late reply. I have passed your request on to the development team. Unfortunately this feature update in M-Air is not possible, however there is ongoing work on a new app development in which it will be included. I am afraid that is all the details I can give you though. All the best
      • Mar 22
  • New
    Tomringer22
    Newcomer - Level 1
    2022-02-26

    How do I get the software and plugins I was told I could get after registration, wich was very difficault and time consuming

    0 15
    • Tomringer22
      Nigel67 Hi Tomringer22. You were sent an automated reply yesterday when you registered your product containing the free licence and link to download Traktion. I will send it again, but please also check your spam and junk folders as the e-mails can end up in them sometimes. Many thanks
      • Feb 26
  • New
    micdim
    Contributor - Level 3
    2020-12-02

    Hi I just downloaded the new version of Midas M-Air-Edit for Mac, but after opening it, it says X-Air-Edit? I know that they are the same company & apps work identical, but anybody know if a M-Air-Edit update is coming?

    Also this new X-Air-Edit version 1.6 is slower on my Mac Mojave 10.11.6, and now both versions keep crashing.

    Thank you!

     

    read more...
    0 101
    • micdim
      john0121 Hi Michael, I just tested the download too from the Midas page and find the same. I'll check with the web team and see if we can get this resolved.
      • December 1, 2020
    • micdim
      john0121 Hi Michael, links working now to download the M version.
      • December 2, 2020
    • micdim
      micdim Hi John, thanks for fixing the link. P.S. The new version's graphics seem to be slow showing up. All the interface graphics come in slowly one at a time. Any thoughts on this?
      • December 2, 2020
      • Midas M-Air-Edit New Version 1.6?
        john0121 Not happening for me on the PC version everything is loading instantly. Are you on an older computer?
        • December 3, 2020
      • Midas M-Air-Edit New Version 1.6?
        micdim The graphics only come in one at a time when starting the application. Once it's up and running it seems fine. Just a little annoying since the last version would come up right away.
        I have a MacPro 5,1 mid 2012 with 2 x 3.46. GHz 6-core intel and Radeon RX 580 8GB Video card. Mojave 10.11.6 operating system, and Also 40Gigs of Ram.
        • December 3, 2020
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