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254,392 members
132,075 posts
  • New
    mCweed12
    Newcomer - Level 1
    2021-03-11

    I am unable to transfer license from old machine to new machine because the hard drive failed and I had no back up  .
    all I want is a fix for this problem. I need a new license!!!   Support tickets just don't work   .  I really am desperate having to post this in an open forum   .   Find below some proof of my purchase   


    Time of purchase: 21/11/2018 14:13:02 (Central European Time)

    Product: VSS3 NATIVE
    '
    Activation

    To activate your software, please download and install the iLok License Manager, available from iLok.com and use the Redeem an Activation Code feature.


    Activation code:

    7202-1628-3550-5147-7507-0856-6460-88



    Software Download

    Download your Software from here:

     



    If you have purchased a bundle, you might need to download multiple installers, following the link above.


    As you may need this email or the information herein for other purposes at a later stage, we would like to encourage you to store it in a safe place!

    For further information about invoicing, privacy and policy terms please refer to store.tcelectronic.com.

    Should you have any problems downloading, installing or using the software, please do not hesitate to get in touch with the TC Electronic CARE Team

    Best regards
    The TC Electronic team

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    0 79
    • mCweed12
      ChrisEdwards1 Hi mCweed12, could you please provide any additional information on the issues you are experiencing with submitting a ticket so that I can investigate this further?
      • Mar 11
  • lpagross
    Newcomer - Level 1
    2020-08-29

    I'm using the X32 Edit software to control my X32 Rack & there's a question I'd like to ask. I understand that the Mix Bus can be tapped after the input, before the EQ, after the EQ, before the fader & after the fader but what does Sub Group mean on the Sends tab?

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    0 346
    • lpagross
      Paul_Vannatto Subgroup is basically post fader with unity (0 db) fader levels. It emulates the analog console subgroups.
      • August 29, 2020
    • lpagross
      CraigFowler The other key difference between the post-fader vs subgroup setting is that if using the subgroup tap, (by default, assuming the subgroup is stereo,) the ch>subgroup pan will follow the ch>LR pan. If instead you choose post-fader, you can specify a different pan for ch>bus vs ch>LR.
      • August 29, 2020
    • lpagross
      lpagross How can you set up a subgroup master fader in X32 Edit 4.1?
      • August 29, 2020
    • lpagross
      CraigFowler Bus\Mtx layer button on the LHS of the app, you'll get your faders. Alternatively, select the relevant bus using the buttons on the LHS of the app, and the master fader changes to the fader for that bus.
      • August 30, 2020
      • X32 Edit software mix bus taps
        lpagross So a subgroup master is the same as a mix bus master?
        • August 30, 2020
    • lpagross
      CraigFowler Yes. The console has 16 mixbuses (+ mainLR, M\C, mtxs, and solo.) The 16 buses can be configured (in pairs) as pre-fade, post fade, or subgroup, or some combination.
      • August 30, 2020
      • X32 Edit software mix bus taps
        lpagross So the input tap to the mix bus is the output of the mix bus… I'm sorry, I'm not following.
        • August 30, 2020
  • New
    JayAlper
    Contributor - Level 3
    2020-11-10

    Apple just announced that macOS Big Sur will be released to the public on November 12, 2020. I'm assuming (hoping) that Behringer SW engineers have been testing their software on the beta releases of Big Sur along the way.

    Any word on compatibility of X/M32-Edit on Big Sur? Is X32-Edit expected to work right out of the gate on Big Sur or have issues been found that will require significant updates?

    Just curious...

    Jay

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    3 3,812
    • JayAlper
      PedroRodrigues Hi Jay, at this moment we have to allow the release of the new OS so we can develop our FW updates, at this moment we cannot comment on any information about time windows on the updates for this MacOs .Thank you
      • November 11, 2020
      • X/M32-Edit and macOS Big Sur
        JayAlper Pedro, Thanks for the info.
        • 1
        • ·
        • November 11, 2020
      • X/M32-Edit and macOS Big Sur
        ScottCaldarelli Pedro, I was just looking at this info for Big Sur and have to ask: Do you guys actually wait until the OS is released to the public and are not working with Beta releases along the way? Also, related, the XR18 software for macOS hasn't seen an update in 3.5 years and the firmware in 2+ years. While it seems to work in Big Sur, things like window resizing - nothing in the window resizes and it could use a UI refresh. Thanks!
        • 1
        • ·
        • November 12, 2020
      • X/M32-Edit and macOS Big Sur
        PedroRodrigues Hi Scott, the Beta version of the OS is only available for Apple testers so the majority of companies on these matter have to be reactive instead of proactive.
        Regarding your last question what I can say about what you mentioned it is that we are working on that and we will have news as soon as possible.
        • November 13, 2020
    • JayAlper
      mtucker299 Jay, just curious did you take the plunge and move to Big Sur?
      • November 13, 2020
      • X/M32-Edit and macOS Big Sur
        JayAlper Yes, I did move to Big Sur. I tried running X32-Edit on my Big Sur Mac (2018 MacBook Pro) and as far as I can tell, it works! As a caveat, I didn't do an extremely in-depth test where I tried every detail of X32-Edit. But I was able to connect (via wifi) to my X32-Compact, I was able to sync settings back and forth between my Mac and my X32-C, I was able to change scenes, moving faders and adjusting send levels on my Mac were mirrored on the X32-C and vice versa, I was able to start and stop playback from my X-Live card, etc. In my quick test I didn't notice any graphics glitches, either. So, it seems like things are working for X-32 Edit on Big Sur. Again, I didn't do an extensive test, but so far, it looks good (though, YMMV).
        • November 16, 2020
    • JayAlper
      PaulMcCarthy Hi all, a couple of comments. I own an X-air 18 that I use at home for recording and playing back multiple source via my KRK monitors. I recently upgraded to Big Sur and have found that the application does function. However, it seems that the new OS is idle'ing out the connection between the application and the mixer. So, I have to reconnect pretty much every day. This is likely due to some TCP/IP idle timeout in Big Sur. I tried keeping a steady 'ping' to the mixer running to keep the connection up but that did not work. Some sort of 'keep-alive' from the application to the mixer might resolve the issue.
      • November 27, 2020
    • JayAlper
      PaulMcCarthy Hi again, one more comment to Pedro. It costs $99 a year to obtain an Apple developers license. That fee provides the 'developer' access to beta releases of new versions of the Mac OS. I would hope that Musictribe could afford a $99 annual fee to ensure that their developers would have access to upcoming versions of the Mac OS. As others have pointed out, updates to this software (and firmware) have been absent the last few years.
      • November 27, 2020
      • X/M32-Edit and macOS Big Sur
        Paul_Vannatto Hi Paul, regarding the update for X-Air Edit, there is an update being released very soon with bug fixes and one particular neat new feature. Check the product page under the software section (hopefully it will show up this weekend).
        • November 27, 2020
    • JayAlper
      CarolineHampton I just bought an Xr18 and am trying to install X-Air-edit 1.6 on my Macbook, running on Big Sur, but it says the it "can't be installed because Apple cannot check it for malicious software.... This software needs to be updated. Contact the developer for more information."... So hopefully I might get some help here...
      • Jan 8
  • New
    Mario1995
    Newcomer - Level 1
    2020-11-25

    Hello,

    I'm having issues opening the Synthtribe v2.4.3 software in Windows 10 as it gives me an error window sayng "Cannot load library libusb-1.0.dll". How can I get it to work? 

    Synthtool v2.3.5 works, I don't know what can cause the issue with the latest version. 

    Thanks for helping

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    0 579
    • Mario1995
      PedroRodrigues Hi Mario, that is something that we need to look in to so access what is causing that issue, please follow the link below and submit a assitance request providing more information on this matter like what unit are you using and what tyoe of USB port are you using. https://community.musictribe.com/pages/create-new-ticket?type=service%20request Thank you
      • November 26, 2020
      • Synthtribe v2.4.3 error in Windows 10
        Mario1995 Okay, I will submit a care ticket now. Thank you Pedro
        • 1
        • ·
        • November 26, 2020
    • Mario1995
      chrisdepper Was this ever resolved? I have the same issue.
      • Jan 15
      • Synthtribe v2.4.3 error in Windows 10
        PedroRodrigues Hi chrisdepper, as I said to Mario above,please be aware that is something that we need to look in to so access what is causing that issue, please follow the link below and submit a assitance request providing more information on this matter like what unit are you using and what tyoe of USB port are you using. https://community.musictribe.com/pages/create-new-ticket?type=service%20request Thank you
        • Jan 19
      • Synthtribe v2.4.3 error in Windows 10
        chrisdepper Hi Pedro. Thanks for the response, Ticket created - CAS-411872-G1S5N8
        • Jan 19
    • Mario1995
      lothbrok I also have this error. Can someone post the solution or workaround for this?
      • Feb 19
    • Mario1995
      morgoth38350 Hi everybody. I think the problem is that libusb isn't compatible with Win 10. Waht a pitty... There's no need to create a ticket... just make sure synthtool can connect with something else than libusb... FYI, last version of Synthtool works perfectly with Windows 7 OS.
      • Feb 23
      • Synthtribe v2.4.3 error in Windows 10
        Mario1995 I reinstalled Win 10 on my computer and had no more issues with synthtool. Don't know what happened, but it started to work as soon as I installed it again
        • Feb 23
    • Mario1995
      Mario1995 If this can help other people that have the same issue and Behringers developers I solved the problem by reinstalling Windows 10. The synthtool app started to work as soon as I installed it again. Don't know what happened, maybe it's just luck or something, but it worked
      • Feb 23
  • New
    fervillegas
    Newcomer - Level 1
    2021-09-27

    I have followed the guides and user manuals available. 

    Connected blue yeti microphone to PC iva USB, and to GoXLR (mic input) via 3.5 mm aux cable.

    Switched my default Speaker and Communications device to Chat GoXLR.

    nothing....

    GoXLR app registers nothing when attempting to setuo the mic. Only a buzzing sound.

    Then found that I had to disable Blue yeti from the Recording devices in my system, and so I did. 

    Still nothing... no sound is being picked by the GoXLR.

    Is there any additional guidance here please?

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    0 5
  • New
    LarryBadger
    Contributor - Level 2
    2021-10-18

    We are using the X32-Edit app on our Windows 10 machine. All has been working well until yesterday when this (see attached photo) happened. We have trashed the app and reinstalled it to no avail.

    We are connected to the x-32 mixer but can't see anything else.

     

    read more...
    0 13
    • LarryBadger
      Paul_Vannatto Have you tried deleting the Users\username\appdata\Roaming\X32-Edit folder, then rerunning the app (replace username with your username)?
      • Mon at 10:09 AM
      • X32-Edit not loading properly
        LarryBadger We accesses it, deleted and reinstalled. No change from photo above.
        • Tue at 11:59 AM
    • LarryBadger
      Paul_Vannatto That's odd Larry. Usually that fixes X32 Edit issues. I would suggest you create a service ticket by clicking on the Support (above) and filling in the form. Not sure what else to suggest. X32 Edit works fine on my Win7 partition as well as on my linux Mint (which I use mostly).
      • Tue at 12:21 PM
      • X32-Edit not loading properly
        LarryBadger OK. went through the C Drive again and found our tech had simply renamed the old file in the roaming folder. Actually deleted all x32-Edit files in that folder and dumped the Trash. This time everything works.
        • 1
        • ·
        • Tue at 2:27 PM
    • LarryBadger
      Paul_Vannatto Like the old saying goes - if you want to get something done right, you've got to do it yourself. :)
      • Tue at 2:35 PM
    • LarryBadger
      instantpostlikes You can edit your name, username and many more with the help of this.
      • Wed at 5:09 AM
  • New
    skategeezer
    Newcomer - Level 1
    2021-04-13

    I just downloaded the new app for Windows 10 and when I click the check for new tone prints button the app locks up during the update process.

    Windows task manager shows the app as not responding.

    This is in the event viewer.

     

    The program TonePrint_64bit_4.4.18_4abab17.exe version 4.2.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 34a8
    Start Time: 01d7301d4c9a7c88
    Termination Time: 14
    Application Path: C:\ToneprintApp_Windows64bit\TonePrint_64bit_4.4.18_4abab17.exe
    Report Id: 27d37bbc-9697-4721-8f95-5cd0e04bc33b
    Faulting package full name:
    Faulting package-relative application ID:
    Hang type: Unknown

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    0 54
    • skategeezer
      WilliamR Hello, I would try deleting the app and redownloading a fresh one and see if you get the same behavior. The download you have may have just got corrupted.
      • Apr 13
  • New
    JeffParr
    Contributor - Level 1
    2020-12-26

    Hi is anybody having issues with Xair and macOS 10.15 Catalina compatability. Have you resolved it and how?

    0 60
    • JeffParr
      DaveMorrison What problems are you having? It runs on Catalina. Do you have a specific problem?
      • December 26, 2020
    • JeffParr
      JeffParr I just purchased a new mac and transferred my older version over from my old mac and there seems to be a glitch maybe I should just download the latest version from the site. I am glad to here it works ok thank you.
      • December 26, 2020
    • JeffParr
      DaveMorrison With a fresh install, remember to open it from the Finder and hold the control key down when you open it the first time.
      • December 26, 2020
  • New
    SteveWalker
    Contributor - Level 3
    2021-08-23

    I use X-Air Edit to control my XR-18 from a Windows 10 tablet with touch screen mounted to the mic stand.  In-between songs to speak to the audience, I need to mute the effects by touching the screen, but it is too slow and difficult.  Instead, I want to have an external switch assigned to mute effects. Is it possible to connect a device to the USB port of the tablet to mute effects in X-Air Edit?

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    0 20
    • SteveWalker
      Paul_Vannatto Unfortunately not Steve. The X-Air cannot be controlled via USB. What some have done is to make a DIY project with push buttons and an arduino and connected to the X-Air via midi or ethernet. If that interests you, I can provide some arduino code to make it happen.
      • Aug 22
    • SteveWalker
      SteveWalker Thank you, Paul, for replying to my question. I hope you are doing well; it's been a long time. I have been using the XR-18 for about 6 years now. After my post today, I found a software that uses the X-Touch Mini with USB port. Please watch this video and comment with your opinion: XR18 controlled with OsiMIDI Stage + X-Touch Mini
      https://www.youtube.com/watch?v=fc_4z08PWrE
      Thank you, Steve
      • Aug 22
    • SteveWalker
      Paul_Vannatto Hi Steve, yes it has been a long time. OSIMidi is software that works in parallel to the X-Air Edit (or X32 Edit) to act as a translator between the X-touch Mini (via USB) and the X-Air/M-Air/X32/M32 (via ethernet using OSC commands), just like my Live Toolbox or any of Patrick's apps would do. They don't directly control the X-Air Edit. Rather they control the console and X-Air Edit responds in turn by commands of the changes from the console.

      Software could be developed to function in a similar manner of the OSIMidi. But it would be quite an effort, due to the fact that each OS handles USB control very differently. I see on their website that their software is available for Windows, Mac, linux and Raspberry Pi. Kudos for that and their licence prices aren't that bad. I'm not prepared to tackle such a project at this point, since I've already got a few I'm currently developing (Wing to X32 converter, Wing Snapshot Parser, etc.).
      • Aug 22
    • SteveWalker
      SteveWalker I'm glad you confirmed my understanding of OSIMidi and I'm sure it would work well. My main goal was just limited to muting the effects while speaking to the audience. I have been able to mute on the touch screen mostly in the beginning of my show but not easily between songs. So, without mute many listeners may have trouble understanding because of reverb and delay. I use the full X-Touch in my recording setup giving me 100% compatibility with Logic Pro X and about 50% with Pro Tools. So, I don't need the X-Touch Mini except in my live performances for muting effects. Thanks for your expert advice for this.
      • Aug 22
  • New
    mertingen
    Newcomer - Level 1
    2020-12-26

    Hello, i just bought and registered 2 products, C-2 and UMC202HD but didnt get the Tracktion code.

    Case numbers:

    CAS-404323-V4G3W7 for UMC202HD

    CAS-404324-F5F1X0 for C-2

    what should i do now ?

    0 46
    • mertingen
      ChrisEdwards1 Hi Mert, thank you for bringing this to our attention. I will reach out to you via your case shortly with your code, please keep an eye on your spam and junk folders as it may route to these locations occasionaly.
      • December 29, 2020
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