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250,514 members
127,680 posts
  • New
    SondreHvidsten
    Newcomer - Level 1
    2021-01-22

    Hi.

    I made a custom TonePrint for my Flashback Triple Delay, but it will not save to my computer or to the pedal. As soon as I hit the save or beam to pedal button, it reverts some of the settings back to default. Is there a fix for this? 

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    0 52
  • lpagross
    Newcomer - Level 1
    2020-08-18

    I've just downloaded FW4.0.2 & X32-Edit 4.1, it takes a lot longer to transfer parameters to or from the mixer or PC. I thought it was only the first time it might take a while, but I've tried synchronising several times (from the Mixer to the PC & from the PC to the Mixer) & it takes a couple of minutes. This used to be done in about 15 seconds on the older software & firmware.

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    0 251
    • lpagross
      lpagross I'm using a MacBook Pro.
      • August 18, 2020
    • lpagross
      RexBeckett This can be caused by issues with the network connection - particularly Wifi links. Note that the firmware upgrade process resets some global settings on the console to default values. Check that the network settings are correct for your configuration.
      • August 18, 2020
      • Very slow transferring parameters
        lpagross I've got no idea where to start. The settings in the setup page look ok & the same on the X32 Rack
        • August 18, 2020
      • Very slow transferring parameters
        RexBeckett How is the PC connected to the console? Do you have a router or switch in the network? Is the X32 set for DHCP or a fixed IP address? BTW: I find it safer to leave the Sync Drection set as Mixer -> PC. It can help to prevent inadvertant loss of console settings when starting X32 Edit.
        • August 18, 2020
    • lpagross
      GaryHiggins I've noticed that this takes a bit longer than it used to as well BUT for me it's more like 5-6 seconds versus 10-12 seconds. Something else is afoot there, 2 minutes is way too long and it's not firmware or Edit version causing it imo.
      • August 18, 2020
      • Very slow transferring parameters
        lpagross This only started happening when I installed the new X32-Edit software & the X-32 Rack Firmware. Unless there's been a sneaky coincidence.
        • August 18, 2020
      • Very slow transferring parameters
        GaryHiggins Maybe try using DHCP on the X32? Or re enter your static ip and subnet again since you have updated the firmware.
        • August 18, 2020
      • Very slow transferring parameters
        RexBeckett I agree with Gary (almost always). Syncing the PC to the console takes a few seconds over wired or 5GHz Wifi connections. Any longer and there is probably some issue with the network. There can be issues if the control PC has more than one active network connection - particularly if they have the same IP subnet.
        • August 18, 2020
      • Very slow transferring parameters
        lpagross OK, I restarted my router & that seems to have fixed everything, sorry for the messages :-0
        • 1
        • ·
        • August 18, 2020
      • Very slow transferring parameters
        RexBeckett I'm happy to hear that it is working properly now. Don't worry about the messages, they may help someone else.
        • 1
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        • August 18, 2020
  • New
    sseymour7
    Newcomer - Level 1
    2021-08-03

    Hi: just wanted to get some clarity on whether VSS3 is compatibile with Apple's Big Sur OS?  Couldn't find the answer in the discussions I looked at.  Thanks in advance.

    1 30
    • sseymour7
      sseymour7 And this query would include the question of compatibility via Apple's Rosetta 2 platform; thanks in advance!
      • Aug 3
  • LuisMiguelPozoB
    Contributor - Level 2
    2020-10-08

    I can't find a download for this software anymore,can someone point me in the right direction?

    Thanks

    0 31
  • jstanford
    Newcomer - Level 1
    2020-09-10

    I can't seem to download the x32 4.0 firmware off the website. Any advice? 

     

    0 114
    • jstanford
      DaveMorrison Get 4.0.2. If the link is down, you can use any model of X32 for the firmware. Look in the Rack, Compact, Producer, and Core section if you can't find it. I would leave you a link, but this new website doesn't seem to want me to do so. If you still can't find it, let us know and we'll get you the firmware.
      • September 10, 2020
      • x32 Download
        jstanford Hi Dave, I tried a couple different models still no luck! Still the SSL handshake error
        • September 10, 2020
    • jstanford
      DaveMorrison Even the Midas site has the same problem. It's too bad because it's the same firmware. Try this: Straight off my mixer's flash drive. https://www.dropbox.com/sh/yhc7te7dkqt5zr6/AADR0NKBG5F4Uf2isTbqupnoa?dl=0
      • September 10, 2020
    • jstanford
      DavidKnighton Hello All,
      I've been alerted a short time ago that this issue has been resolved. Please check once more. The downloads should all be working as expected now.
      • September 10, 2020
  • New
    mCweed12
    Newcomer - Level 1
    2021-03-11

    I am unable to transfer license from old machine to new machine because the hard drive failed and I had no back up  .
    all I want is a fix for this problem. I need a new license!!!   Support tickets just don't work   .  I really am desperate having to post this in an open forum   .   Find below some proof of my purchase   


    Time of purchase: 21/11/2018 14:13:02 (Central European Time)

    Product: VSS3 NATIVE
    '
    Activation

    To activate your software, please download and install the iLok License Manager, available from iLok.com and use the Redeem an Activation Code feature.


    Activation code:

    7202-1628-3550-5147-7507-0856-6460-88



    Software Download

    Download your Software from here:

     



    If you have purchased a bundle, you might need to download multiple installers, following the link above.


    As you may need this email or the information herein for other purposes at a later stage, we would like to encourage you to store it in a safe place!

    For further information about invoicing, privacy and policy terms please refer to store.tcelectronic.com.

    Should you have any problems downloading, installing or using the software, please do not hesitate to get in touch with the TC Electronic CARE Team

    Best regards
    The TC Electronic team

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    0 74
    • mCweed12
      ChrisEdwards1 Hi mCweed12, could you please provide any additional information on the issues you are experiencing with submitting a ticket so that I can investigate this further?
      • Mar 11
  • lpagross
    Newcomer - Level 1
    2020-08-29

    I'm using the X32 Edit software to control my X32 Rack & there's a question I'd like to ask. I understand that the Mix Bus can be tapped after the input, before the EQ, after the EQ, before the fader & after the fader but what does Sub Group mean on the Sends tab?

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    0 300
    • lpagross
      Paul_Vannatto Subgroup is basically post fader with unity (0 db) fader levels. It emulates the analog console subgroups.
      • August 29, 2020
    • lpagross
      CraigFowler The other key difference between the post-fader vs subgroup setting is that if using the subgroup tap, (by default, assuming the subgroup is stereo,) the ch>subgroup pan will follow the ch>LR pan. If instead you choose post-fader, you can specify a different pan for ch>bus vs ch>LR.
      • August 29, 2020
    • lpagross
      lpagross How can you set up a subgroup master fader in X32 Edit 4.1?
      • August 29, 2020
    • lpagross
      CraigFowler Bus\Mtx layer button on the LHS of the app, you'll get your faders. Alternatively, select the relevant bus using the buttons on the LHS of the app, and the master fader changes to the fader for that bus.
      • August 30, 2020
      • X32 Edit software mix bus taps
        lpagross So a subgroup master is the same as a mix bus master?
        • August 30, 2020
    • lpagross
      CraigFowler Yes. The console has 16 mixbuses (+ mainLR, M\C, mtxs, and solo.) The 16 buses can be configured (in pairs) as pre-fade, post fade, or subgroup, or some combination.
      • August 30, 2020
      • X32 Edit software mix bus taps
        lpagross So the input tap to the mix bus is the output of the mix bus… I'm sorry, I'm not following.
        • August 30, 2020
  • New
    JayAlper
    Contributor - Level 3
    2020-11-10

    Apple just announced that macOS Big Sur will be released to the public on November 12, 2020. I'm assuming (hoping) that Behringer SW engineers have been testing their software on the beta releases of Big Sur along the way.

    Any word on compatibility of X/M32-Edit on Big Sur? Is X32-Edit expected to work right out of the gate on Big Sur or have issues been found that will require significant updates?

    Just curious...

    Jay

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    3 3,510
    • JayAlper
      PedroRodrigues Hi Jay, at this moment we have to allow the release of the new OS so we can develop our FW updates, at this moment we cannot comment on any information about time windows on the updates for this MacOs .Thank you
      • November 11, 2020
      • X/M32-Edit and macOS Big Sur
        JayAlper Pedro, Thanks for the info.
        • 1
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        • November 11, 2020
      • X/M32-Edit and macOS Big Sur
        ScottCaldarelli Pedro, I was just looking at this info for Big Sur and have to ask: Do you guys actually wait until the OS is released to the public and are not working with Beta releases along the way? Also, related, the XR18 software for macOS hasn't seen an update in 3.5 years and the firmware in 2+ years. While it seems to work in Big Sur, things like window resizing - nothing in the window resizes and it could use a UI refresh. Thanks!
        • 1
        • ·
        • November 12, 2020
      • X/M32-Edit and macOS Big Sur
        PedroRodrigues Hi Scott, the Beta version of the OS is only available for Apple testers so the majority of companies on these matter have to be reactive instead of proactive.
        Regarding your last question what I can say about what you mentioned it is that we are working on that and we will have news as soon as possible.
        • November 13, 2020
    • JayAlper
      mtucker299 Jay, just curious did you take the plunge and move to Big Sur?
      • November 13, 2020
      • X/M32-Edit and macOS Big Sur
        JayAlper Yes, I did move to Big Sur. I tried running X32-Edit on my Big Sur Mac (2018 MacBook Pro) and as far as I can tell, it works! As a caveat, I didn't do an extremely in-depth test where I tried every detail of X32-Edit. But I was able to connect (via wifi) to my X32-Compact, I was able to sync settings back and forth between my Mac and my X32-C, I was able to change scenes, moving faders and adjusting send levels on my Mac were mirrored on the X32-C and vice versa, I was able to start and stop playback from my X-Live card, etc. In my quick test I didn't notice any graphics glitches, either. So, it seems like things are working for X-32 Edit on Big Sur. Again, I didn't do an extensive test, but so far, it looks good (though, YMMV).
        • November 16, 2020
    • JayAlper
      PaulMcCarthy Hi all, a couple of comments. I own an X-air 18 that I use at home for recording and playing back multiple source via my KRK monitors. I recently upgraded to Big Sur and have found that the application does function. However, it seems that the new OS is idle'ing out the connection between the application and the mixer. So, I have to reconnect pretty much every day. This is likely due to some TCP/IP idle timeout in Big Sur. I tried keeping a steady 'ping' to the mixer running to keep the connection up but that did not work. Some sort of 'keep-alive' from the application to the mixer might resolve the issue.
      • November 27, 2020
    • JayAlper
      PaulMcCarthy Hi again, one more comment to Pedro. It costs $99 a year to obtain an Apple developers license. That fee provides the 'developer' access to beta releases of new versions of the Mac OS. I would hope that Musictribe could afford a $99 annual fee to ensure that their developers would have access to upcoming versions of the Mac OS. As others have pointed out, updates to this software (and firmware) have been absent the last few years.
      • November 27, 2020
      • X/M32-Edit and macOS Big Sur
        Paul_Vannatto Hi Paul, regarding the update for X-Air Edit, there is an update being released very soon with bug fixes and one particular neat new feature. Check the product page under the software section (hopefully it will show up this weekend).
        • November 27, 2020
    • JayAlper
      CarolineHampton I just bought an Xr18 and am trying to install X-Air-edit 1.6 on my Macbook, running on Big Sur, but it says the it "can't be installed because Apple cannot check it for malicious software.... This software needs to be updated. Contact the developer for more information."... So hopefully I might get some help here...
      • Jan 8
  • New
    Mario1995
    Newcomer - Level 1
    2020-11-25

    Hello,

    I'm having issues opening the Synthtribe v2.4.3 software in Windows 10 as it gives me an error window sayng "Cannot load library libusb-1.0.dll". How can I get it to work? 

    Synthtool v2.3.5 works, I don't know what can cause the issue with the latest version. 

    Thanks for helping

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    0 560
    • Mario1995
      PedroRodrigues Hi Mario, that is something that we need to look in to so access what is causing that issue, please follow the link below and submit a assitance request providing more information on this matter like what unit are you using and what tyoe of USB port are you using. https://community.musictribe.com/pages/create-new-ticket?type=service%20request Thank you
      • November 26, 2020
      • Synthtribe v2.4.3 error in Windows 10
        Mario1995 Okay, I will submit a care ticket now. Thank you Pedro
        • 1
        • ·
        • November 26, 2020
    • Mario1995
      chrisdepper Was this ever resolved? I have the same issue.
      • Jan 15
      • Synthtribe v2.4.3 error in Windows 10
        PedroRodrigues Hi chrisdepper, as I said to Mario above,please be aware that is something that we need to look in to so access what is causing that issue, please follow the link below and submit a assitance request providing more information on this matter like what unit are you using and what tyoe of USB port are you using. https://community.musictribe.com/pages/create-new-ticket?type=service%20request Thank you
        • Jan 19
      • Synthtribe v2.4.3 error in Windows 10
        chrisdepper Hi Pedro. Thanks for the response, Ticket created - CAS-411872-G1S5N8
        • Jan 19
    • Mario1995
      lothbrok I also have this error. Can someone post the solution or workaround for this?
      • Feb 19
    • Mario1995
      morgoth38350 Hi everybody. I think the problem is that libusb isn't compatible with Win 10. Waht a pitty... There's no need to create a ticket... just make sure synthtool can connect with something else than libusb... FYI, last version of Synthtool works perfectly with Windows 7 OS.
      • Feb 23
      • Synthtribe v2.4.3 error in Windows 10
        Mario1995 I reinstalled Win 10 on my computer and had no more issues with synthtool. Don't know what happened, but it started to work as soon as I installed it again
        • Feb 23
    • Mario1995
      Mario1995 If this can help other people that have the same issue and Behringers developers I solved the problem by reinstalling Windows 10. The synthtool app started to work as soon as I installed it again. Don't know what happened, maybe it's just luck or something, but it worked
      • Feb 23
  • New
    skategeezer
    Newcomer - Level 1
    2021-04-13

    I just downloaded the new app for Windows 10 and when I click the check for new tone prints button the app locks up during the update process.

    Windows task manager shows the app as not responding.

    This is in the event viewer.

     

    The program TonePrint_64bit_4.4.18_4abab17.exe version 4.2.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 34a8
    Start Time: 01d7301d4c9a7c88
    Termination Time: 14
    Application Path: C:\ToneprintApp_Windows64bit\TonePrint_64bit_4.4.18_4abab17.exe
    Report Id: 27d37bbc-9697-4721-8f95-5cd0e04bc33b
    Faulting package full name:
    Faulting package-relative application ID:
    Hang type: Unknown

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    0 49
    • skategeezer
      WilliamR Hello, I would try deleting the app and redownloading a fresh one and see if you get the same behavior. The download you have may have just got corrupted.
      • Apr 13
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