Statistics

294,174 members
177,249 posts
  • New
    lazarusmusiq
    Newcomer - Level 1
    2021-08-03

    Hey guys the library button on my clarity m is not working i just bought it 7 months ago and I don't understand 

    0 59
    • lazarusmusiq
      Dale_M Sorry to hear this, please go to the support tab above and select Technical for us to assist you.
      • August 2, 2021
  • New
    saturdaynightweaver
    Newcomer - Level 1
    2022-02-17

    I have downloaded the firmware update and installed into the Firmware folder on the Clarity Drive as instructed but the Clarity doesn't re-boot. I have tried powering off/On and re-Booting computer but no luck. Help please. I am on a Mac Pro 2013 running Big Sur 11.6.4 apart from this all is working ok. It is also on USB disk and not Plugin...

    read more...
    0 5
    • saturdaynightweaver
      PedroRodrigues Hi saturdaynightweaver, thank you for your post, In this case I would suggest to perform again the FW update but on this occasion you must confirm if you are connecting the Clarity M directly to a USB 2.0 port avoiding any USB HUBS and USB ADAPTORS. For what I'm aware the Mac Pro 2013 offers 4 x USB 3.0 port but not USB 2.0 port. Thank you
      • Feb 18
  • New
    RichardBlack
    Newcomer - Level 1
    2021-09-27

    Hi,

    Delving in the world of minor annoyances here. When I switch my studio on, everything powers up automatically, except my Clarity M.  This has to turned on manually by pushing button 6 on the right-hand side, even though it's power supply is already on.

    Is there a secret setting to fix this please?

    R.

    read more...
    1 32
    • RichardBlack
      PedroRodrigues Hi RichardBlack, please consider that the Clarity M must be powered as you have described. Thank you
      • September 28, 2021
    • RichardBlack
      matahone This is the only negative feedback about the product from me. Why on earth is there no way to turn it on with power?
      • Jan 29
  • New
    kmxmusic
    Newcomer - Level 1
    2021-08-22

    I moved from Spain to US and brought two pieces of gear with me, X Touch One and a Clarity M Stereo, which worked perfectly in Spain. Since in the US plugs are different, I bought power supplies for each one according to the input V and mA that indicates each device. None of them turn on, I went to an electronic shop and they told me that it could be polarity issue, so they try with another compatble plug (correct V mA) and polarity, but it did not work.

     

    Is there any way I can make my gear work in the US? Is it posible they got damage because of polarity?

     

    Thank you.

    read more...
    0 30
    • kmxmusic
      ChrisEdwards1 Hi kmxmusix, I can see you have also submitted a technical support ticket regarding this matter. Please note a response has just been sent on this ticket, if you are unable to see the response in your main inbox please check your spam/junk folders.
      • August 22, 2021
Go to page