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234,073 members
109,683 posts
  • heidixwang
    Newcomer - Level 1
    2020-07-02
    Just purchased TC2290 and 1210 native, didn't get any confirmation email or registration instructions. And support doesn't work either...
    0 38
    • heidixwang
      heidixwang already checked the spam folder too
      • July 2, 2020
    • heidixwang
      KyleJohnson The support link should be back up and running. Please submit a support ticket.
      • July 2, 2020
      • Bought the plugin, but no confirmation email
        heidixwang Sorry it's still not working for me. It keeps asking me fill out required field, but I already filled out everything.
        • July 2, 2020
      • Bought the plugin, but no confirmation email
        KyleJohnson Sorry to hear that. I sent you a message on Facebook, please take a look when you get a chance.
        • July 6, 2020
  • New
    Lo1234
    Newcomer - Level 1
    2021-05-13

    How can I get a demo version? On the page https://www.tcelectronic.com/product.html?modelCode=P0E58   I click the button "get demo version", I am redirected to the page where I need to enter iLok User ID. I enter. After a window appears "Sorry, a 14 day demo version of BRICKWALL HD NATIVE has already been requested for this iLok User ID and therefore cannot be requested again." Yes, I'm re-entering iLok User ID because that's the only thing a plugin download site is suggesting to me. Further, the site does not offer me a download link. My iLok User ID is registered. What's next? Where can I download the plugin installer?

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    0 18
  • Alex_Zero
    Contributor - Level 2
    2019-09-11

    I purchased the TC Electronics Finalizer App for $99 on 23 August. On 24 August I raised an issue with the TC Electronics service team. as the application would not work at all on my PC.

    It is now two weeks later and this is still not working. I have exchanged numerous emails with Pedro Rodrigues at MusicTribe and I have asked for a refund multiple times. This is not acceptable.

    Pay me my refund TC Electronics.

    read more...
    1 304
    • Alex_Zero
      TC-Claus

      Hi Alex,


      Please PM me with details about this issue and I'll do my very best to help You.

      • September 23, 2019
    • Alex_Zero
      Euge1

      Hi, I'm in exactly the same position and cannot get a proper response from support. Pedro has responded but not answered the question. I cannot use the cloud as it says my ID and email address are incorrect. How can that be if i can log in hear. There is no option on the app to retreive a forgotten password if that was the case either. It's very poor service.

      • September 23, 2019
    • Alex_Zero
      TC-Claus

      Hi efryan,


      When You click on Login to Analyzer here: https://finalizer.com/analyzer


      there is an option to click on "Forgot Your Password?" Have You tried that ?

      • September 24, 2019
  • Filmbolaget
    Newcomer - Level 1
    2020-07-03
    Hi, I'm looking for a loudness radar as a VST plug-in for my NLE/ DAW Fairlight. Do you have something like that in your product portfolio? / Martin
    0 100
    • Filmbolaget
      TC-Rasmus I believe you're searching for something like this: https://www.tcelectronic.com/product.html?modelCode=P0DVG
      • July 3, 2020
    • Filmbolaget
      TC-Rasmus Personally I like having the meter beside me instead, IE the Clarity M
      • July 3, 2020
      • Loudness radar as a plug-in
        Filmbolaget OK, but where can I bay the LM6 native and download the product?
        • July 3, 2020
    • Filmbolaget
      Filmbolaget But where can I bay the LM-6 native?
      • July 3, 2020
    • Filmbolaget
      StephenM307 https://store.tcelectronic.com/products/native-plug-ins/ but the site was down,, just enabled back,, I love the LM2,, much cheaper, and I don't need surround,,
      • July 5, 2020
      • Loudness radar as a plug-in
        Filmbolaget Is the LM2 a VST-plugin?
        • July 5, 2020
      • Loudness radar as a plug-in
        StephenM307 Yes,,, only stereo,,no surround,, I need to install it again, to see which formats it all supports, 32/64,VST2/3,AAX,, I'm using it with sampltiude, VST2 64Bit,,
        • July 5, 2020
      • Loudness radar as a plug-in
        StephenM307 https://www.tcelectronic.com/free-trial-LM2N-stereo-radar-loudness-meter.html
        • July 5, 2020
      • Loudness radar as a plug-in
        Filmbolaget Unfortunately, I don't have an iLok account and I don't know where to get an iLok account.I have bought LM2 in the web shop and I have received a receipt from the purchase but I have not received a link so that I can download the software. How can I download the software?
        • July 5, 2020
      • Loudness radar as a plug-in
        StephenM307 it's very simple: https://www.ilok.com/#!registration, You don't need a harware dongle, and yeah,, I wait also for an actvation code,,,, I hope to get it this week,,
        • July 5, 2020
    • Filmbolaget
      Filmbolaget Unfortunately, I don't have an iLok account and I don't know where to get an iLok account.I have bought LM2 in the web shop and I have received a receipt from the purchase but I have not received a link so that I can download the software. How can I download the software?
      • July 5, 2020
  • New
    Carli1234
    Newcomer - Level 1
    2021-03-28

    Before you ask, NO it has not been activated in my Ilok account.

    I need it solved fast !

    Thank you

    0 88
    • Carli1234
      KyleJohnson Hello, Kyle with Music Tribe here. We can help with this but we will need you to please submit a Support ticket through the Support portal at the top of the page so that we can get your information.
      • Mar 28
    • Carli1234
      olhsson The MD4 is not a choice in the technical support ticket form! How do you submit a ticket?
      • Mar 30
    • Carli1234
      brianleewhite I'm having the exact same issue, and the support portal is a mess. Like olhsson said, there is no MD4 choice in the support ticket form, I just submitted a ticket by selecting a different product. You guys should consider having a dedicated support section for your webstore purchases.
      • Mar 30
    • Carli1234
      olhsson I managed to do the same.
      • Mar 30
    • Carli1234
      Penguino I'm in the same boat. Still waiting for my MD4 HD licence too, i did what i could with a "pre-sales" care ticket.
      • Apr 4
  • Berto
    Newcomer - Level 1
    2020-07-12
    My Connect 24D with Mojave 10.14.6 is not getting audio and no midi into my DAW I only can play audio from my MAC but I can't record any audio or midi I've Tc electronic can"t solve this I wil never buy anything from TC again (I also have the X8 witch I cab use anymore because of the 32 bit more then $2000,- down the drain.) I also Can't find any updates what so ever on this matter, seems TC removed all of there vintage support
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    0 47
    • Berto
      WilliamR Hello, If you haven't already, can you create a care ticket so that one of our specialists can help you out with this? At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email
      • July 15, 2020
  • Mirazzboono
    Contributor - Level 1
    2020-03-09
     

    Hi I have question about tc tdm all plugins. It is possible to buy old tdm tc plugins licences from you?? I have old Pro tools HD 2 pcie system. 

    0 76
    • Mirazzboono
      TC-Mike

      Hi,


      i'm not sure wether the old TDM versions are still available.


      Let me just ask somebody and get back to you...


      Best regards,


      Mike

      • March 17, 2020
  • Georgeous
    Contributor - Level 2
    2020-01-11

    Installed tc2290 on Mac with OS Catalina. Install says successful & indeed the software shows up as expected. However, it says there is no hardware. I do have the hardware connected directly to the computer (not via a hub) and have swooped our TC’s cable for another cable known to be working. Extremely disappointed. Does anyone here have any ideas? It seems TC can’t be bothered to supply tech support, but hey I’ve earned a useless badge. Way to go TC ?? . Any help gratefully received!

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    0 169
    • Georgeous
      TC-Claus

      Hi Georgeous,


      What DAW are You using ?


      We have seen this issue in Ableton Live only.


      All the best from


      Claus

      • January 12, 2020
    • Georgeous
      Georgeous

      Hi Claus,


      Thanks for the response. ?? I’m using Reaper 6. Since last posting I’ve tried uninstalling & reinstalling, no joy...s/ware can’t see the hardware. Hardware displays red dashes, no numbers & no response to any button pushing. I loved working with the original hardware version back in the day   ...ho hum...the price of progress...


      At this point I’m prepared to cast Rune stones & throw wing of bat at it..perhaps you’ve got a better plan?

      • January 13, 2020
    • Georgeous
      TC-Claus

      Hi Georgeous,


      I've tested and can replicate Your issue.


      To solve it, install the non-Catalina version of Reaper


      All the best from


      Claus

      • January 13, 2020
  • New
    NigelSilver
    Newcomer - Level 1
    2021-05-16

    Hi,

    Last Friday I purchased the TC Electronics 6000 Native Bundle and I have not received any email or activation code, and I have submitted a request via technical support. Can you please action my request as I have urgent projects to finish. 

    Thanks very much for you help!

    Cheers,

    Nigel

    read more...
    0 17
    • NigelSilver
      ChrisEdwards1 Hi NigelSilver, I have this morning picked up your case and will be sending out a response shortly. Please keep an eye on your spam/junk folders as occasionally our responses may route to these locations.
      • May 15
      • I have not received the activation code for TC Electronic 6000 Native Bundle
        NigelSilver Hi Christopher, You said you were going to send me a response shortly. I don't know if you have responded but I have not received a response from you. I have checked my junk mail. Thanks.
        • May 16
      • I have not received the activation code for TC Electronic 6000 Native Bundle
        ChrisEdwards1 Hi Nigel, I have followed up on your case this morning just confirming your License has now been deposited to your iLok account.

        Please login to your iLok License Manager account, Right click on the license and select the location you would like to activate it to (Physical iLok or your Machine).

        I hope this helps.
        • May 17
  • Rennier
    Contributor - Level 1
    2019-11-07

    The PowerCore was an expensiv hardware based VST plugin System form t.c. electronic. 14 Plugins are free on the hardware, all other licensed plugins you had could buy and register until 2017. Until 2018 t.c.electronic has closed all services and the user-acounts are frozen now (or deleted, no one knows). Now you can't move a license to another hardware or buy one. You can use it like it is, until something gets broken. If your hardware don't work anymore and you have to change the Hardware, all your license are gone. All useable Plugins you could use at the PowerCore Hardware are fixed at the driver software but without the license there are no chance to use it. The System should be dead now, but a lot of people still need it for make music and had payed a lot of money for license they could not use someday in the future.

    We are more tha a few :

    https://secure.avaaz.org/de/community_petitions/Uli_Behringer_-_Music_Tribe_unchain_the_Powercore_plugins_for_all_registred_Owners/?fVyobpb&fbogname=Chris+R.&fbclid=IwAR2C1mQ9i6OQMlul90yCJ8fImxjzyQE8eu4_3bBv8QzqmKbPXO9RQseuDVg

    read more...
    3 356
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