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298,886 members
182,566 posts
  • su1327
    Contributor - Level 2
    2020-02-27

    Hello,

    I also got everything updated,and plug into Imac directly,Still can not connect to Hardware.

    Please help!

     

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    0 141
    • su1327
      TC-Claus

      Hi su1327,


      We're working on a fix for this issue in Ableton Live. You can solve this by disabling System Integrity Protection ...


      To disable SIP, restart macOS and hold down cmd+R to boot in recovery mode. Launch Terminal and enter: csrutil disable


      Restart


      To check SIP status - launch Terminal and type: csruticl status


      All the best from


      Claus

      • March 1, 2020
    • su1327
      su1327

      Thanks! I will try it.


      Another question,I heard If I had the TC2290DT ,I can get a free Native version but need ilok registration.


      How do I get the ilok redeem code?


      I can not get any information from TC's Website.


      Thanks again!


      Allen

      • March 4, 2020
    • su1327
      TC-Claus

      Hi Allen,


      It's a free upgrade and You don't need an iLok. It detects Your TC2290-DT and works for 60 days when You unplug the module Here's a link to download the new version: https://www.tcelectronic.com/p/P0D3X/Downloads


      All the best from


      Claus

      • March 4, 2020
  • New
    Soundwright
    Newcomer - Level 1
    2021-09-13

    Hi,

    I have spent $600 on the TC native plugins 24hr ago and haven't received download links or activation codes. Yes I've checked my spam.

    I am unable to lodge a ticket because none of the forms are relevant and the mandatory dropdown boxes prevent me from filling out a ticket.

    Furthermore, I was never given an "order number" as described in the FAQ, so apparently I don't even have the info needed to lodge one.

    I require private communication with someone from support who I can send my PayPal receipt to rather than publicly posting private details.

    I have no idea what is going on here, but this is completely unacceptable given that even the smallest plug-in companies manage timely and stress free delivery of their digital products.

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    0 26
  • New
    Marquis24
    Newcomer - Level 1
    2021-11-27

    I bought a TC 2290 license via PayPal and got no E-mail, no license code or reaction in any way. Meanwhile I bought the TC2290 DT and don't need the license anymore. Therefore I would like to have my money back. Best regards

    0 37
    • Marquis24
      PedroRodrigues Hi Marquis24, thank you for your post, In some cases the License deposit is done remotely, so I would suggest to check your ILOK ACCOUNT, if that is not the case please provide your ILOK ACCOUNT when replying to this post so I can check what happen.Please take in to account that the software supplied with the DT version will require that you connect the unit to your computer for time to time (60 DAYS) to allow any standalone operation while the TC2290 NATIVE VERSION will support full standalone operation. If you wish to request the refund for your TC 2290 NATIVE, please follow the link below and submit an assistance request directly to our Tech Support Team. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • November 28, 2021
  • preahkaew
    Newcomer - Level 1
    2020-09-28

    Is it possible to install Finalizer software on two computers? I recently purchased it and installed it on my Windows machine since I'm running Big Sur public beta on my Mac, and I doubt it's compatible yet. Once it is, will I be able to install on two machinese using the same license? If I want to install it on the Mac, will I need to remove it from my Windows machine first? Thanks.

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    0 110
    • preahkaew
      DavidKnighton Hello Francis Smith,
      Typically if the license is stored on an iLok, then you will only be able to license one machine at a time. If you are able to download the plugin on your new newer OS, it will likely give you a license error until you install your iLok.
      • September 28, 2020
      • Installing Finalizer on more than one computer
        preahkaew Thanks
        • September 28, 2020
  • New
    MilanRadjen
    Newcomer - Level 1
    2021-11-28

    Case number: CAS-505693-J9X5C5

    30 hours waiting...

    0 90
    • MilanRadjen
      Guram Hello Milan! Did you get any information from them or not? They didn’t answer me at all, I don’t know what to do?
      • November 27, 2021
      • MD3 Native Licence Code?
        PedroRodrigues Hi can you please provide your ILOK ACCOUNT and your case number . Thank you
        • November 28, 2021
      • MD3 Native Licence Code?
        Guram Pedro, answered all your questions in a return letter by mail
        • 1
        • ·
        • November 28, 2021
      • MD3 Native Licence Code?
        Guram I really hope for your help!
        • 1
        • ·
        • November 28, 2021
      • MD3 Native Licence Code?
        PedroRodrigues Hi Guram to be able to help you I will need the ILOK ACCOUNT and your case number, otherwise I will not be able to locate your reply Thank you
        • November 28, 2021
    • MilanRadjen
      PedroRodrigues Hi MilanRadjen, thank you for your post, please, check the reply sent on case number CAS-505693-J9X5C5. Log in your ILOK ACCOUNT and activate your licence. Thank you
      • November 28, 2021
      • MD3 Native Licence Code?
        Guram

        Thank you Pedro, but where can I get the codes to activate the product?


        • 2
        • ·
        • November 28, 2021
    • MilanRadjen
      Guram My ILOK : guram2010
      • November 28, 2021
      • MD3 Native Licence Code?
        PedroRodrigues All done Guram, please check the MP that I have sent you., please LOG IN your ILOK ACCOUNT and Activate your Licence.Thank you
        • November 28, 2021
    • MilanRadjen
      Guram

      Thank you Pedro! You could have extorted me a list of the software that needs to be downloaded, I will be very grateful to you!

      • November 28, 2021
    • MilanRadjen
      Guram Thank you very much Pedro for your help! Something I installed, but VINTAGE GUITAR PEDAL BUNDLE NATIVE does not accept Logic Pro x, what should I do to make them work, tell me?
      • November 28, 2021
  • New
    Sonopoly
    Newcomer - Level 1
    2021-10-20

    Dear reader,

    Can anyone tell me if the TC Electronic Icon (DT) plugins are Big Sur compatible now?

    (I'm using the PEQ- & DYN3000, TC 8210, DVR250 and the MASTER X HD & BRICKWALL HD on a daily basis but I'd love to upgrade to Bug Sur so I can also start using Logic 10.7!)

    The product page says: "Operating systems: Mac OS X 10.13 Sierra or above" so I assume it includes Big Sur, right?

    Thanks in advance!

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    0 388
    • Sonopoly
      PedroRodrigues Hi Sonopoly please consider that the TC Electronic Icon unit are in fact compatible with Big Sur but if your are using a M1 process with Big Sur you must confirm that you are using the ROSETTA 2 to allow any software designed to operate on the Intel processors operates on the new M1 process. Thank you
      • October 21, 2021
    • Sonopoly
      Sonopoly Thanks a lot, Pedro! All best, Joris
      • October 21, 2021
  • NickLehn
    Contributor - Level 2
    2019-12-03

    I followed the instructions for install, ilok is set up. The app loads with only a black window. Right click does nothing. The first time I loaded, there was a set up screen, but now there is nothing.

    I tried to create a support ticket but there is no option for the finalizer software.

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    0 193
    • NickLehn
      TC-Claus

      Hi NickLehn,


      Try deleting the Preference file found here:



      WIndows

      C:\Users\”Your Name”\AppData\Roaming\TC Electronic\Finalizer\app.xml


       


      macOS

      /Users/”Your Name”/Library/Application Support/TC Electronic/Finalizer/app.xml


       


      ... and then switch to Windows Audio the first time You launch the app.


      All the best from


      Claus
      • December 4, 2019
    • NickLehn
      NickLehn

      Did as suggested, switched to windows audio, but still just a black screen.15758670266695086034725880698329.jpg


       

      • December 8, 2019
  • TC Electronic
    Triber Moderator
    2022-07-14

    (Updated July 2022)
    We have received a lot of questions about native M1/M2 support for our TC Electronic audio plug-ins on Mac.

    We are a 100% committed to creating native M1 versions of our plug-ins. As there is more to programming these than just a recompile of the software, (due to the code base, libraries, and the sheer number of work hours needed), this is, unfortunately, not a short-term project. We will update you on a release date as soon we are able.

    Here is a comprehensive overview of the current compatibility of our plug-ins on M1 and M2 Macs.

    The Rosetta Workaround
    If you are using Cubase, Nuendo, or Wavelab, you can enable these apps to run in Rosetta mode to continue using our plug-ins. This is obviously not ideal, but at least it will allow you to access older projects or quickly freeze tracks before you jump back to running natively.

    Business as Usual
    Fortunately, Pro Tools and Reason run in Rosetta automatically, as there is no native version of these available. You will be able to use our plug-ins as usual.

    Keep Turning it to 11
    The good news is, most Mac apps support Audio Units (AU) plug-ins for which your M1/M2 Mac has Apple’s “AUHostingCompatibilityService“ built in. It’s clear sailing with:

    • Logic
    • Ableton Live
    • Reaper
    • Studio One
    • Digital Performer
    • Adobe Audition
    • Final Cut
    • DaVinci Resolve
    • Adobe Premiere

    Accordingly, if you are using any of the apps above, make sure you have the AU version of our plug-ins installed and you will be good to go.

    Simply launch the native version of your app alongside other native 3rd party plug-ins. Thanks to the AU implementation, our TC Electronic plug-ins will launch in Rosetta mode, while the app and other plug-ins run natively.

    Help us Help You
    Again, we will have native versions of all your favorite TC Electronic plug-ins available in the future.

     In the meantime, share with us how Rosetta and the AU compatibility service is working for your setup. Please let us know what is working and what isn’t. With your feedback we will be best positioned to support our plug-ins natively on M1 and M2 going forward.

     

    Thank you!

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    1 728
    • TC Electronic
      TC Electronic We are especially keen to learn about your experience in DaVinci Resolve Version 17 and 18. Thanks!
      • Jul 14
    • TC Electronic
      RickRossBell My question is about getting a replacement knob. I'm not alone. Are y'all going to make any effort to help us? Or just send us to Service Partners who can't help us and then ignore us?
      • Jul 20
    • TC Electronic
      PierreC Hi there. I was once a happy user of LM2n, but since I switched to a M1pro macbook running Monterey, it has a serious graphical issue. it's working with Rosetta, but the metering "circle" is very small, almost unusable (see the pic attached).
      Please fix that before releasing a native update, so at least I can use it with Rosetta.

      • Jul 20
    • TC Electronic
      studioton

      Dont forget to update plugin for TC clarity M Stereo :)

      • Jul 21
    • TC Electronic
      nlsrecordingstudio It's an absolute disgrace that a company like TC is more than 2 years overdue for releasing compatible software. Yes I know it's complex and you need coders but it has taken you 2 years to even make this statement... Releasing new products with no support for a 2 year old OS. Even Steinberg is native which is a lot more complex than a plugin like the TC icon line.... No repose on support questions it's all very bad. We make living mixing with your products and you make a living creating products that we buy. So stop releasing new stuff and start supporting all the great suff you have already.
      • Jul 29
      • TC Electronic Apple M1 & M2 Plug-In Support
        SebP I couldn't agree more. I just hope that compatible software won't be available at a time when Apple releases its Macbook M5 generation or so and my M1 pro which I bought last year slowly becomes obsolete. My bank of plugins is made of 20 different editors. All of them have now brought Apple silicon native support for Cubase. Just saying...
        • Sep 10
  • New
    klodianqafoku
    Newcomer - Level 1
    2022-01-02

    Hello, I want to buy a licence of Finalizer tc, but Albania is not in the country list. What to do?

    0 30
    • klodianqafoku
      ChrisEdwards1

      Hi klodianqafoku, I apologize for the inconvenience here. I have reached out to our web team and requested Albania be added to the country list, if you are happy to wait I will notify you once this has been done.

      Alternatively, if you wish to proceed with the purchase before your country is added the address information is for the invoice only. With this in mind, you could use an alternative country for the time being, and once purchased please open a technical support case requesting for the details to be amended.

      • Jan 5
      • Buying licence finalizer tc
        Guram Hello! Can you tell me- what to do in a situation when I bought 5 native pedal plug-ins in ts-electronics -and none of them is connected to the logic pro x and does not work? What measures should be taken to ensure that the purchased plugins eventually start working?
        • Jan 6
    • klodianqafoku
  • New
    Guram
    Newcomer - Level 1
    2022-01-02

    Good day to all! I bought a set of pedals in TC-electronic two months ago and the problem with their compatibility with Mac Os Monterey or maybe another problem has not been solved yet, but the rest of the software is installed and working, and 5 pedals - BOOSTER+ DISTORTION NATIVE, DUAL EQUALIZER NATIVE,STEREO CHORUS+ FLANGER NATIVE,SUSTAIN+ EQUALIZER NATIVE,TC XII PHASER NATIVE - DO NOT connect to Logic Pro X - despite the confirmed licenses! Perhaps the problems with these pedals are also because they have not been updated since 2017, this is the main PROBLEM, because of which paid plug-ins cannot be used. Can someone tell me a way out of the situation?

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    0 129
    • Guram
      PedroRodrigues Hi Guram, we have been exchanging messages about this matter for some time and as suggested previously please attempt the configuration of the software on a older OSX version otherwise it will not work. Thank you
      • Jan 13
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