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298,877 members
182,555 posts
  • Minorman101
    Contributor - Level 1
    2020-04-22

    I bought the TC Finalizer App last year and my Mac crashed, so I need to remove the iLok license to my new Mac. But I cannot create a care ticket. The "Model Name" dropdown just won't work. Any suggestions on how to get in touch with the support team. Best regards

    read more...
    0 97
    • Minorman101
      TC-Claus

      Hi Minorman101,


      Please PM me with Your iLok ID and I will help You


      All the best and stay safe from


      Claus

      • April 21, 2020
  • New
    LaGrand
    Newcomer - Level 1
    2021-03-15

    I have previous clients approaching me for the original sessions which contain several plugins from the Powercore I used to have in my studio.  Two of them want to add to the session for rerelease on their new project and not touch my mix otherwise.  These mixes are at least 8-10 years old and I no longer have the Powercore.   

    Have those plugins been assembled in a native bundle somewhere where I can repurchase or subscribe to them?  I am talking about plugins like the VocalStrip and ChorusDelay.  I am currently running ProTools Version 2020.11.0 on a 2019 Macbook Pro with Catalina 10.15.7 - 2.4 GHz 8 Core, Intel Core i9, and 64 Gigs of Memory.  Thank you.

    I tried to look through the website, but it's a little all over the place to me in the "Download" session.  

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    1 65
  • Karelwill
    Contributor - Level 1
    2020-04-03

    Hi,

    I want to upgrade to Catalina, but I'm not sure if TC Near will still work, as it is a 32 bit app.

    Will I still be able to use my Studio Konnekt 48?

    Thanks,

    Karel.

    0 104
    • Karelwill
      TC-Claus

      Hi Karel,


      You will be able to use the inputs/outputs but no control via TC Near, because as You write, it's not 64bit compatible. I guess it depends how You use Your SK48?


      I'm using mine just for in/out and it works fine in Catalina


      All the best and stay safe from


      Claus

      • April 21, 2020
  • New
    Double69
    Newcomer - Level 1
    2021-06-21

    Hi there,

    After my MD4 trial was over last week, I immediately bought the full version, as I'm in the middle of customer projects where MD4 was used.

    After the purchase came the shock, it takes 24 to 48 hours until the full version is unlocked. Where can you find something like that, it's 2021.

    And please, how do I explain to my customers that their projects won't be finished.

    A seamless transition from trial to full version simply has to be guaranteed in the professional sector.

    The highlight is yet to come ...

    It was now more than 60 hours ago that the MD Native Software was purchased and I haven't even received a purchase confirmation or activation yet. The money was of course debited immediately.

    That is not professional and an absolute cheek. I expect immediate activation and compensation for the trouble this caused.

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    0 74
    • Double69
      KyleJohnson Hello, Kyle here with Music Tribe. It sounds like it could be a communication error, first double check your Spam filters in your email. If you do not see anything there then please contact us directly through the Support link at the top of the page so that someone can assist you with this license.
      • June 21, 2021
      • Big Fail for professionals @MD4 Native
        Double69 Hi Kyle, thanks for your quick reply. I have checked my spam folder every hour. I thought the delay is beacuse of weekend, but still haven´nt got any notification after my purchase. I also checked my ILok account for pending registrations, nothing. I also was searching for a dircte support contact, but could not find anything. All support links were routed to this page here. Please privide a support link
        • June 21, 2021
      • Big Fail for professionals @MD4 Native
        Double69 Thanks Kyle, problem solved
        • June 21, 2021
  • New
    Nuridu89
    Newcomer - Level 1
    2022-05-08

    Bonsoir,

    Je viens d'acheter la TC Electronic Impact Twin d'occasion mais dans le carton il n'y avait pas de CD-ROM pour l'installation donc finalement j'ai été sur le site pour télécharger la dernière version 3.6.1 et je suis sous High Sierra, mais une fois l'installation términé rien ne fonctionne.

    Comment dois-je procéder ? Est-ce que c'est possible de se procurer du CD-ROM d'installation ? J'ai vraiment besoin d'aide car je ne m'en sors pas du tout...

    En attendants un re tour de votre part, merci d'avance.

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    0 16
    • Nuridu89
      NicJonesMT Hi Nridu89.
      I believe I responded to your technical support ticket earlier today. Can you please check your Spam/Junk email inbox for my email.
      • May 9
  • New
    tucks
    Contributor - Level 1
    2021-11-29

    Hi,

    i join in on the people that have not received their license. I ordered on Friday, still nothing here. 

    ilok: oxytu

    i have four cases open, of which I opened two. No message received from you guys. Very unhappy about that.

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    0 41
    • tucks
      ChrisEdwards1 Hi tucks, I am sorry to hear about this issue. I will ensure a response is sent out on your case today, please keep an eye on your spam/junk folder for the response as on occasion we have seen them route to these locations.
      • November 29, 2021
  • New
    TC Electronic
    Triber Moderator
    2022-09-07

    ...and preserved his brother’s legacy

    It takes a diverse collection of skills to innovate and create the tools for which TC Electronic is famed. So, it’s only a matter of time before you come across a team member whose talents go far beyond the workplace. And nowhere is that more apparent than in TC Electronic’s Christian G. Frandsen.

    Christian has been our Product Development Engineer and Specialist for 25 years and helps develop our professional studio equipment. But being an engineer, for Christian, doesn’t stop at TC Electronic. You could even say that it runs in the family.

    The Start of a Life-Long Adventure
    Back in 1981, a 10-year-old Christian would listen to cassette tapes of a band called TV-2, a Danish pop rock group that was only just starting at that time. His older brother Anders was a Front-of-House engineer for the band and recorded an early performance of theirs in Holbaek all those years ago. This had a huge impact on Christian as it was not just the music of what would become one of the biggest bands in Denmark that resonated with him, but his brother was also part of something big. Something Christian felt was very special. This engendered a passion for sound and music that would shape Christian’s life and lead to a career in TC Electronic which persists to this day.

    Tragedy and a Renewed Purpose
    Sadly, Anders would pass away suddenly in 2008 leaving behind fond memories and some tapes of early TV-2 recordings, among others which Christian would inherit. Though rough and mixed for live sound, he had in his hands the purest sources of inspiration that set him down the path to where he is now. It deserved a lot more than to just sit in a shelf gathering dust.

    In 2016, as he was remastering his own band’s recordings, Christian decided to dust off those old TV-2 tapes from Anders and remix the recordings now with the power of modern technology that just wasn’t available back in the 80s. With a few test optimizations in hand, Christian got in touch with TV-2 who then agreed to try to remaster the concert.

    With the band’s blessing, the desire to honor his brother’s legacy and to share the recordings with other eager fans, Christian started on an adventure that would last up to five and a half years.

    Renewing a Legacy with Modern Technology
    Restoring the recordings wouldn’t be an easy task though. The mixes were recorded directly from the Front-of-House console and were mixed for live audiences not for listening at home. Distortion from the aging cassette tape plus those from the original equipment themselves had to be cleaned up along with several other anomalies that presented themselves.

    Some of the original vocals were cut out of the original recordings as they were too distorted and unintelligible. This was done with the help of a company based in Los Angeles that specialized in extracting vocals from recordings. New vocals were recorded and gently mixed in, matching the same energy and feel of the original.

    During the remastering process, Christian used several different effects, compressors and metering solutions from TC Electronic

    • The 12-band Midas powered EQ PEQ 3000 was used for all EQ tasks in mix and mastering and fixing the identified issues with the original cassette tape like rather severe stereo, left/right and mid/side spectral imbalances
    • The very flexible MD4 HD multiband compressor was used for mastering, overall dynamics control while the five bands give high spectral resolution and transparency to the delicate compression
    • The high-end true stereo reverb VSS4 HD adds club-like early reflections and stereo width help that are lacking in the original PA console output mix, which was recorded with close mic-ing and reverb tail effects only
    • The BRICKWALL HD master true-peak limiter gives an exceptional view and control of peaks and track loudness to align the project with modern streaming standards
    • The Midas powered DYN 3000 channel compressor was used in the mastering process adding just a tiny punch and was also used on the new vocal recordings where the dynamics and texture were profiled and reproduced
    • The classic delay TC2290 was used for effects on the dubbed sources like parts of the lead vocal. In the original mix there are multiple delay elements and these were profiled and reproduced.
    • The vintage reverb DVR250 was used for important 80s reverb sound on the dubbed sources like parts of the lead vocal in order for them to mix perfectly with the original concert.
    • Throughout the project the Clarity M meter was a great companion for stand-alone (off screen) metering. It adds continuous views on spectral content, center-location, loudness and phase and by using USB/plugin connection to the unit either master out, busses or channels can easily be monitored.
    Further, TC Electronic System 6000, Clarity X, Studio Konnekt 48 was used as well
    Some of the other amazing tools that were used in this project were from: Steinberg, Audionamix, iZotope, Voxengo, Waves, Klevgrand, SSL, RTW, Dynaudio and DPA Microphones.
     
    The remastered 1981 Holbaek recordings were released in January 2022, 40 years after they were initially committed to tape, and have been made available in many different streaming platforms, cassette tape and vinyl, which received great reviews and even reached no. 1 on the Danish vinyl chart; with TV-2’s early formative performances, and Anders and Christian’s hard work available for everyone to hear.

    “A circle is drawn,” says Christian “and it’s both a huge pleasure and a great challenge to help this concert on its way. I am very grateful that TV-2 has been so obliging and patient in the long process.”

    TV-2's website: TV-2 Website
    The album is available here The Holbaek Recordings 81
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    2 883
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18

    Purchased yesterday but I've been going in circles trying to find out exactly who to contact.

    Would appreciate some help.

    0 62
    • dblock1
      WilliamR Hello, William from musictribe here. Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      • May 18, 2021
      • Exactly who do I contact for not receiving Finalizer software code?
        dblock1 Thanks for responding William. Yes, I'm well aware of the spam folder possibility so have been checking that folder as well as my inbox since yesterday. Can you tell me what steps to take to get my code please?
        • May 18, 2021
  • New
    Uli21
    Newcomer - Level 1
    2021-11-29

    Like so many others I paid for a TC software product but haven't received anything for my money.

    There are no answers to my support tickets.

    No answers in this forum anymore.

    What's going on here?

    0 59
    • Uli21
      jackplug I have the same issue and considering opening the issue with paypal. I paid them £328 yesterday well over 24 hours ago and absolutely nothing
      • November 29, 2021
      • TC support sleeping soundly?
        ChrisEdwards1 Hi jackplug, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
        If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

        If you have already submitted a case could you please confirm the case number for me?
        • November 29, 2021
    • Uli21
      ClodsPedals Have you considered the fact that they might be dealing with thousands of issues like this one? Give them a day or two, maybe even a week.
      • November 29, 2021
    • Uli21
      ChrisEdwards1 Hi Uli21, I am sorry to hear about this issue. Could you please confirm for me your case number and I will look into the matter further for you?
      • November 29, 2021
      • TC support sleeping soundly?
        Uli21 Hi ChrisEdwards1, this is a public forum and my case numbers are private data. I also have no proof you work officially for TC, in this forum you look to me as any other contributor here. In case you work for TC and Music Tribe, why don't you search the ticket system for my tickets, which are clearly connected with my user profile here in the forum? The status of my tickets is still "new", nobody touched them so far.
        • November 30, 2021
      • TC support sleeping soundly?
        Uli21 Please write an e-mail to me using the e-mail saved within my user account. Then I can provide private data. Thank you very much!
        • November 30, 2021
      • TC support sleeping soundly?
        Uli21 After asking for an e-mail I got one and finally I received my activation code. Thank you very much!
        • November 30, 2021
  • New
    swross
    Contributor - Level 1
    2020-12-14

    plug-in song load.  I do not want to use the key.  Easier to delete from Logic. Tried to delete from Nax but it's still registered in Logic 10.6... Catalina thanks. I'm typing from mobile.  

    0 76
    • swross
      PedroRodrigues Hi SWROSS, Please confirm that you have the 64 bit version for the VSS3, for that please follow the link below https://www.tcelectronic.com/tcelectronic/product?modelCode=P0D5I Thank you
      • December 15, 2020
      • Remove VS233 plugin  from Logic / Mac ?
        swross Pedro-- Thanks. It's 64-bit. I found several version is PLUGINS folders. Plus, XML exec files. and some are NKI files (Kontakt). Can / Should I delete them all. Thanks!!
        • 1
        • ·
        • December 15, 2020
      • Remove VS233 plugin  from Logic / Mac ?
        PedroRodrigues Hi SWROSS if you wish to remove the VSS3 form your computer yes I would advise you to proceed as you mentioned.
        • December 16, 2020
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