Statistics

233,974 members
109,572 posts
  • BenjaminCorson
    Newcomer - Level 1
    2020-07-07
    Hey there, just bought the app through PayPal but didn't received any confirmation?? Help please!!!
    0 49
    • BenjaminCorson
      WilliamR Hi Benjamin. We are very sorry for the issues you are experiencing. please submit a Care Ticket at the Support link above so we can get this resolved for you.
      • July 7, 2020
      • Tc finalizer
        BenjaminCorson I can t submit the care ticket..not working...Can I send you my facture trough mail?? what can I do/
        • July 7, 2020
      • Tc finalizer
        BenjaminCorson Thank you!
        • July 7, 2020
    • BenjaminCorson
      BenjaminCorson CAS-118082-B6D6S4. it worked ,here is my care ticket number
      • July 7, 2020
      • Tc finalizer
        WilliamR Thank you for your patience. You should have received a a response within your case.
        • July 8, 2020
  • JLC
    Contributor - Level 2
    2020-03-06

    Hi there, I already own all the plug ins with the controllers. I think tc, for people like us (we bought the previous version with the controllers) should give us an  ilok license for free (with two instances, even sonnox is doing that).

    Thanks for hearing!

     

     

    read more...
    0 137
    • JLC
      HomeStudio87


      @JLC wrote:


      Hi there, I already own all the plug ins with the controllers. I think tc, for people like us (we bought the previous version with the controllers) should give us an  ilok license for free (with two instances, even sonnox is doing that).


      Thanks for hearing!


       


      +1


       


       





       

      • March 5, 2020
    • JLC
      TC-Mike

      Hi JLC,


      Mike from the guitar team here.. As far as i know, you can just use the native versions and use the controller as a dongle to work with them ..  (or you need to connect it for authorisation and then you can work without it attached  for several months) 


      Let me know if this works.... If not, i  pass this on the my colleagues in the Pro team..


      Best,


      Mike

      • March 17, 2020
    • JLC
      chrismilne

      The fact that the early adopters who paid more cant' use the version without the controller (i.e. on the road or like me the controller doesn't work in the the last 6 months of updates for Studio One) is an unbelievable disrepectful decision to your customers.   

      • April 1, 2020
  • zulur
    Contributor - Level 2
    2020-03-04

    I have problems with GUI under custom display scalling set to 125%. Win 10 latest build - Cubase 10 -10.0.50 build. Any tips about fixing this before buying this awesome sounding reverb? Thanks!

    0 280
    • zulur
      TC-Claus

      Hi Zulur,


      Can You send me a screen shot ?


      All the best from


      Claus

      • March 4, 2020
    • zulur
      zulur

      Hi Claus,


      thank you for replying.


      Screenshot attached.


      Kind regards,


      Seb

      TC 8210 Cubase 10.jpg
      • March 4, 2020
    • zulur
      TC-Claus

      Hi Seb,


      Thanks for the screenshot ... I'll investigate this issue further when I get back to the office tomorrow: Will keep You updated here!


      All the best from


      Claus

      • March 4, 2020
    • zulur
      ShoLee

      Hey, 

      any news on this? Just asking because I have the same problem. I'd like to purchase the tc 8210 as long as it's on sale but I can't test it because of the broken gui.
      I'm on Windows 10 pro using Wavelab 10 Pro and Cubase 10.5 Pro

      • March 14, 2020
    • zulur
      TC-Claus

      Hi Seb and ShoLee,


      We're working to fix this issue, but don't know the ETA ...


      ShoLee: You can switch to 100% to test and everything should look great!


      All the best from


      Claus

      • March 14, 2020
  • glento
    Contributor - Level 1
    2019-09-09

    I downloaded the Finalizer program but cannot get it to work with my Apollo 16mkll thunderbolt interface. Seems like the software will not communicate with the hardware. I can't change sample rates and get the sample rate mismatch flag when I load an audio file.

    read more...
    0 350
    • glento
      TC-Claus

      Hi glento,


      Try switching the sample rate from Original to the supported 44.1kHz or 48kHz ?


      All the best from


      Claus

      • September 24, 2019
  • Alex_Zero
    Contributor - Level 2
    2019-09-05

    How do I get refund for the Finalizer App? I bought this 2 weeks ago, it did not work from day 1 and I have been in contact with the TC Electronics team since then to fix it with no success. I have asked them multiple times about a refund and have been ignored.

    I have also searched the TC Electronics website to identify their complaints procedure and it appears they do not have one.

    read more...
    1 411
    • Alex_Zero
      Azenkwed

      Good luck with that. TC Electronic is the worse company to deal with. They have NO customer support. I bought Finalizer and didn't receive my email with the serial number. I am so pissed off.


      If you get any issues as a small customer with TC electronics, forget it, it's like dealing with a crook or a drug dealer.  Once they got your money they make sure reaching out to them is impossible, yet acting like they have some form of customer support. 


      You want an example of how low TC electronic is, what and the bunch of crooks they are? Go on their support page.  They have the guts to put pictures of support people with a smile on their face and a headset as if they have a proper customer support team and a call center. They don't. it's all smoke and mirrors.  

      • September 9, 2019
    • Alex_Zero
      TC-Claus

      Hi Azenkwed,


      Did You get Your license ? Please PM me or reply here if not!


      We have seen issues with the email getting caught in spam filters ...


      All the best from


      Claus

      • September 23, 2019
    • Alex_Zero
      teedouble

      I would like to know how to get a refund as well as the user above this thing hasnt worked since I bought it.

      • October 20, 2019
    • Alex_Zero
      TC-Claus

      Hi Terrany,


      I would like to help - will You describe the issue and what is Your System setup?


      All the best from


      Claus

      • October 20, 2019
    • Alex_Zero
      DrMove

      I finally got it to work in my system...sort of!  The first I learned from TC Electronic support is that you must use it with an ASIO sound driver.  Okay, so I opened it in a different computer with ASIO and I have it authorized through iLok...fine!  And I got it to open, take a master, manipulate it and so on.  I also put in several reference track and...voila!  I can compare my track to pro released tracks!  However, I never got an answer from support re: the Finalizer.exe (the executable file) doesn't install the program into my Windows 10 operating system, it just opens directly from the folder where it sits on my C drive.  This can't be right because when I go to save as a project, it saves the name I gave in the folder I sent it to, however, there's no file extension assigned to it.  And I have no clue what file extension it should have.  Windows can't open it without a file extension.  That's why it's not right...the fact that it opens directly from the folder withought installing to the operating system...we're missing something here.


      Will someone please confirm that this is the problem with this software...IT DOESN'T INSTALL INTO THE OPERATING SYSTEM...IT JUST OPENS DIRECTLY FROM THE FOLDER!  SO I CAN'T SAVE A PROJECT BECAUSE IT DOESN'T ASSIGN YOUR FILE AN EXTENSION!


      Now that I more or less figured out how it works (I read through much of the manual) I would love to have actually save a project so I can go back and keep refining my master.


      WILL SOMEONE AT TC ELECTRONIC PLEASE FIX THIS ISSUE OR RETURN OUR MONEY...100 HARD-EARNED AMERICAN DOLLARS!


      Thanks,


      DrMove


       


       


       


       


       

      • October 22, 2019
  • Guitar47
    Contributor - Level 1
    2019-08-24

    I purchased a license for the Finalizer app yesterday. I recieved a reciept from PayPal for the sale but I have had no email containing the iLok registration code.

    0 450
    • Guitar47
      TC-Nicolaj

      Hey Guitar47,

      if you still haven't received it, shoot me a private message and we'll get you sorted asap.


      All the best,
      // Nicolaj

      • August 25, 2019
    • Guitar47
      Azenkwed

      Same here, I haven't received my license number. I always buy licenses online and usually you get your license a few minutes later via email. Because it is all automated. Not receiving an email suggest a problem has occurred. 


      So, I contacted musictribe. 

      • September 9, 2019
    • Guitar47
      TC-Claus

      Hi Azenkwed,


      Please PM me if You still didn't receive Your license code ?


      All the best from


      Claus

      • September 24, 2019
    • Guitar47
      Luke923

      SAME AS ME, I purchaged VSS3 NATIVE just recieved a reciept from PayPal for the sale, no any related license delivery or registration code!!!!


       

      • November 28, 2019
    • Guitar47
      TC-Claus

      Hi Luke923,


      You send me a PM - please send Your iLok ID there as well and if You haven't allready done this - check Your spam folder ...

      • November 28, 2019
  • messmusic
    Contributor - Level 2
    2019-08-21

    I purchased a license for the Finalizer app yesterday. I recieved a reciept from PayPal for the sale but I have had no email containing the iLok registration code. I submitted a support request (01000012) but have had no response from that either.

    read more...
    0 305
    • messmusic
      messmusic

      It's now 4 days since I bought this software and I still haven't been sent the license. This is not acceptable.

      • August 22, 2019
    • messmusic
      haolintang1987 I have encountered the same problem as you. I don't know how to solve it
      • August 22, 2019
    • messmusic
      messmusic

      I have requested a refund. If I don't receive one with 24 hours I will open a dispute with PayPal.

      • August 23, 2019
  • Alex_Zero
    Contributor - Level 2
    2019-08-24

    I purchased this yesterday, followed the install instructions, and every time i try to install I see the below.

    The install freezes and I am unable to progress - I can't click as I just keep getting the spinning wheel. I tried waiting, restarting, redownloading, and nothing has worked so far.

    Finalizer_Error_001.jpg

    read more...
    0 214
    • Alex_Zero
      TC-Claus

      Hi Alex,


      Sorry to hear that! Please try switching to Windows Audio before launching the Finalizer App. After first launch You should be able to switch back to the ASIO driver ...


      All the best from


      Claus

      • August 25, 2019
  • JedZeppelin
    Newcomer - Level 1
    2020-06-24
    I have one of these fire wire audio interfaces, and recently came upon an older iMac with a firewire port. I'd love to try it out, but musictribe seems determined to scrub the very memory of this product from existence. Would anyone happen to know where to find the drivers and control panel install for Mac?
    read more...
    0 115
    • JedZeppelin
      PedroRodrigues Hi JedZeppelin
      Please follow the link below to access the TC NEAR software for your DESKTOP-KONNEKT-6
      https://www.tcelectronic.com/Categories/Tcelectronic/Computer-Audio/Interfaces/DESKTOP-KONNEKT-6/p/HE043/Downloads
      • June 25, 2020
    • JedZeppelin
      JedZeppelin I tried that, it says page not found
      • June 25, 2020
    • JedZeppelin
      PedroRodrigues Hi JebZeppelin, unfortunately we are facing a few issues on our system, we are trying to resolve the issue ASAP, I would advise to try later today or early tomorrow as I;m sure by then the issue will be resolved. We are sorry for this situation
      • June 25, 2020
    • JedZeppelin
      JedZeppelin Ok, I will try until it works.
      • June 25, 2020
    • JedZeppelin
      JedZeppelin Nope, it's been over 24 hours, nothing is working yet.
      • June 26, 2020
  • yann_
    Regular Contributor - Level 1
    2019-12-11

    I've saved up a little bit of money for these units 
    at the moment i've got the tc-8210 the dvr-25 and the tc-1210. can't afford the tc-2290 yet anyway.
    I'm pretty amazed by the sound of the reverbs. really like it better than pretty much most reverb vst's
    I hope these will be supported for ages to work... 
    And the drivers being updated for the years coming...
    Please don't let us users who always put trust in this brand down. I'm still a konnekt-48 user i also got the Clarity and some other outboard fx's from tc... I always loved the brand for making top quality gear. 

    There is one thing I was curious about, as u can use multiple vst's of a certain unit how do you go from using the hardware from one vst to another..?  

    read more...
    0 101
    • yann_
      TC-Samuel

      Hi @yann_ So happy you like them! The controller automatically detects which instance of the plugin you are using. The link icon in the lower left corner of the plugin interface will turn from yellow to green when you select the window and you'll see the controller change values.
      Hope they'll bring you tons of joy in the years to come
      Cheers,
      Sam

      • January 8, 2020
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