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234,076 members
109,688 posts
  • New
    afterlight
    Newcomer - Level 1
    2021-04-05

    Ok, firstly having to register on the forum of an incredibly slow website is just not acceptable a way to get support, especially when the super long questionnaires to get registered and then start a ticket don't even list the product in question.

    I purchased VSS4 2 days ago. No license is forthcoming. ilok ID is same as my username above, and I can submit proof of Paypal payment to music tribe, I already emailed it to [email protected] 

    Can we PLEASE get a license sent out??? Thank you.

     

     

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    1 47
    • afterlight
      KyleJohnson Hello, sorry to hear you've had this experience. In order to contact us directly please click on Support at the top of the page and submit a support ticket.
      • Apr 5
      • Purchased VSS4 - then crickets......
        afterlight Hi there - I did already. It had to go under VSS3 (nearest I could find on the questionnaire) and the rest I just filled in as best I could...
        • Apr 5
  • New
    VStdmnn
    Newcomer - Level 1
    2021-03-04

    Hi, as mentioned above, is the VSS3 native plug in working with the newest Mac OS?

    Thanks

    V

    0 37
    • VStdmnn
      PedroRodrigues Hi VStdmnn at this moment we do not advise any customers to perform any update to OSX Big Sur as we did not officially support the latest OSX release .
      • Mar 7
  • simonbadao
    Newcomer - Level 1
    2020-08-13

    Hi, I bought the VSS3 Native plugin, and didn't receive any confirmation e-mail for iLok registration.

    PayPal receipt number:0884-8296-3972-3934

    ilok account : [email protected]

    Order number: 86835

    Ticket Number :CAS-129332-J8C6W9

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    0 72
    • simonbadao
      PedroRodrigues Hi simonbadao I have confirm and the VSS3 license is present on your ILOK account pending user activation, please log in your ILOK account and activate your VSS3 license. Thank you
      • August 13, 2020
      • VSS3 Native purchased
        simney Hi Pedro. Can you help me? I am interested in the VSS3 Native plugin but don't see a link anywhere on the TC Electronic product page to order it. Can you send me a link where to order it? Thank you.
        • 1
        • ·
        • August 15, 2020
      • VSS3 Native purchased
        TC-Claus Hi simney ... if You scroll a bit down, You'll find it on the store page :-) https://store.tcelectronic.com/ all the best and stay safe from Claus
        • 1
        • ·
        • August 16, 2020
    • simonbadao
      humanbeing I have the same problem can you help me? My open ticket: CAS-396028-X9F1G3
      • November 30, 2020
      • VSS3 Native purchased
        PedroRodrigues Hi Matthew my colleague Kyle is managing this case, please activate your license directly on to your ILOK account
        • December 1, 2020
  • oscarvictoria
    Newcomer - Level 1
    2020-07-08
    Here we go again!!!!!!! I bought the VSS3 Native plugin yesterday via PayPal payment, and didn't receive any confirmation e-mail for iLok registration. What can i do to get the ilok incense? care ticket: CAS-117555-K1B4R9 paypal account: [email protected] ilok account : oscar-victoria email: [email protected]
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    0 43
    • oscarvictoria
      TC-Claus Hi oscarvictoria,

      I've deposit a VSS3 license to Your iLok account - it's waiting in Your iLok Manager :-)

      Sorry for the trouble - our back-end has been down but is up and running again.

      All the best and stay safe from

      Claus
      • July 8, 2020
  • Dc503
    Contributor - Level 1
    2019-08-27

    I purchased finalizer app and it crashes it won't start up at all is this not good for Windows 10 

    0 196
  • kstolting
    Contributor - Level 1
    2020-01-17

    Does anyone know if TC Electronics offer an educational discount? I've left messages on the support Pre-Sales page and haven't gotten any response. TIA for any info

    0 153
    • kstolting
      TC-Nicolaj

      Hi Kelsie, thank you for your interest in Finalizer and apologies for the late reply. For now I'm afraid we don't offer edu discounts on our software, but I will definitely suggest it to our studio team.

      // Nicolaj

      • January 19, 2020
      • Educational Discount for Finalizer software
        blaux Ouch! Every cool company offers edu discounts...
        • September 19, 2020
    • kstolting
      blaux ouch, every cool company offers edu discounts...
      • September 19, 2020
  • JumpEggKiller
    Contributor - Level 1
    2020-01-17

    I didn't receive the Serial No. after i purchased TC Finalizer software by PayPal.

    Here is the receipt from PayPal。

    My e-mail is [email protected]

     

    011888888888888.png

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    0 194
    • JumpEggKiller
      KenMitchell

      Hi Jay ( @JumpEggKiller ), 


       


      Welcome to the community.  Unfortunately, this is pretty much a user supported community so it's unlikely you'll get a resolution here.  I'd recommend you open a CARE ticket here: https://www.tc-helicon.com/brand/tchelicon/support#googtrans(en|en)


       


      Once you submit your ticket your should get an auto-reply email. If you don't, check your spam/junk folder.  That email will tell you that someone will contact you within one business day but be paient as that is more like a week or more these days. 


       


      Ken

      • January 17, 2020
    • JumpEggKiller
      TC-Rasmus

      Hi Jay (JumpEggKiller)

      Please send me your iLok ID and we'll send you a serial number.
      [email protected]

      Thanks

      • January 20, 2020
    • JumpEggKiller
      JumpEggKiller

      ID:  xianlilun


       


      Thanks

      • January 20, 2020
    • JumpEggKiller
      TC-Rasmus

      Hi again

      it seems like you've already activated the license, are you sure it is not working now?

      • January 21, 2020
    • JumpEggKiller
      jgilhart

      Same here.


      iLok ID - jgilhart


      finalizer.jpeg

      • January 22, 2020
  • New
    mixken
    Newcomer - Level 1
    2021-04-06

    It's been 48 hours since I purchased my VSS4 and I have not received any email.
    What is going on?

    0 38
    • mixken
      Nigel67 Hi mixken, I am very sorry about this. I will get it sorted for you in the next few hours if you could provide me with your e-mail address, iLok account and your order number. Many thanks
      • Apr 5
      • VSS4
        mixken Please let me know where to send that!
        I can't write it here, can I?
        I'm so sorry that my demo license expired and I can't serve you in your important work.
        Please give me the email address of the trouble-shooter!
        This site is too heavy and too difficult to use.
        • Apr 6
      • VSS4
        Nigel67 I will send you an e-mail. You should receive it in the next 30 mins. If not, please check your Spam / Junk folder
        • Apr 6
  • Beeba
    Contributor - Level 1
    2020-01-12

    Hi and Good morning to all,

    I was very impressed with reviews coming back for the Finalizer App so yesterday attempted to purchase it from your website, all went fine until we got to the Paypal window where on first attempt it would not allow Guest checkout and was attempting to force me into opening a Paypal account, something I did not wish to do.

    Upon a second attempt Paypal Did allow Guest checkout however simply crashed upon pressing final payment and has now done this twice more (no money leaving my account fortunately).

    I tried to open a Support ticket to inform you of this because you maybe losing sales if others are encountering these same issues however this required a Music Tribe account and unbelievably when filling in the online form to create one it prevented me from doing so as the MusicID box informed me my email was invalid which I can assure you it is not.

    Essentially It seems impossible to purchase your product at present and its more than a little frustrating chasing my tail trying to simply purchase some software or register!

    Any help or advice is Appreciated and just basically wanted to make you aware of these potential pitfalls others may be suffering too

    Edit : Have just tried a 5th time today and same thing occurred, PayPal 'allowed' Guest payment however once all filled in and submitted the payment NEVER goes through and either crashes or returns me to Paypal login And I've just tried joining Music Tribe Again with a differnet email and THATS invalid Too!

    I'm beginning to lose hope here, Never in my days has simply buying something been this complicated and with seemingly no resolve from my part

    B

     

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    0 86
    • Beeba
      TC-Claus

      Hi Beeba,


      Sorry for all Your trouble and thank you for the information. I'll have our web team look into the issues!


      Please send me Your iLok ID ind a PM


      All the best from


      Claus

      • January 12, 2020
  • New
    cake74
    Newcomer - Level 1
    2021-04-06

    Bought the Bundle 2 days ago, didn't receive any confirmation mail, checked my spam as proposed, nada.
    Checked Paypal, money's out, so that worked. Opened a ticket, with all the informations needed, received a reply with a generic answer to send the information I had actually just send. Then sending a reply mail to [email protected] tells me to open a ticket, what I actually did and from where I got the reply to answer to [email protected] So what's going on here? Really upset here...

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    0 60
    • cake74
      Nigel67 Hi cake74. Many apologies for this. I will find your ticket and get this issues sorted straight away. Did you include your ilok account and order number in your ticket. If not could you let me know this so I can get the account activated. Thanks
      • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Hey nigel, thanks for helping me out, appreciate it! Both are included but I'll DM it to you, cheers!
        • Apr 6
      • System 6000 Native Bundle License Code
        Nigel67 Hi, I found your two tickets and a colleague has them in his queue and will be dealing with them shortly. Again, many apologies for the inconvenience.
        • 1
        • ·
        • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Thanks Nigel
        • 1
        • ·
        • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Okay, got my licenses, thanks Nigel & Christoph
        • 1
        • ·
        • Apr 6
    • cake74
      Akko55 hello, i have the same problem, no e-mail about the purchase and activation of System 6000 native, what i should to do?
      • Apr 7
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