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190,432 posts
  • New
    Antoinedanse123
    Newcomer - Level 1
    2021-11-12

     

    Hello

     

    I am taking the time to write to you here, as it is not clear on your website where to send my problem to.I try everywhere 

     

    I introduce myself, Antoine Caron, technical director of La Maison pour la Danse de Québec. We are an organization that supports professional contemporary dance artists by providing studios and creative boxes in the dance community.

     

    When building the place, I decided to choose TurboSound Brand to equip all of our workspaces. I chose your brand for its reputation and the fact that models chosen would allow me to do acoustic control right out of the speaker, such as equalization,compression and limiting. At the time of purchase, the products had a 10-year warranty.

     

    To do this I made the purchase on March 30, 2017 of:

    12- NuQ102-an wh

    4- Nuq102-an

    8- IQ10

    4- IQ12

    2- IQ18b

     

    From January 2019, I started having problems with my NUQ102, 12 saw their amplifier fell out of function, I had to send them back to your Canadian distributor Intellimix, it took several months to have a complete repair of my speakers without having any replacement speaker during repairs. It is now September 2021 and here I have another 9 NUQ102-an speakers that are or need to be returned for repair. For this new shipment for repair, Intellimix started by telling me that it was no longer guaranteed and that the speakers had 3 years of warranty, I had to demonstrate using a screenshot of your website and PDF data sheet taken when purchasing that the products were guaranteed for 10 years. Moreover, shortly after the website was modified to no longer indicate the 10 year warranty on the products, which is a bit odd. My products have been under repair for almost 3 months now and I have no scheduled repair date and no replacement, let's say my confidence is taking a hit.

     

    Intellimix, asked me to check several aspects on my site and I even had an electrician come to check, but be aware that the building is new since 2017 and that all audio equipment has its own electrical network with isolated ground and everything is in order according to this professional.

     

    So I question the quality of the NUQ102 product! During all this time, none of my IQ10-IQ12-IQ18b products failed, yet subject to the same conditions as NUQ products. I see on the site that the NUQ 102 products are discontinued, but not the IQ products. I also notice that on the warranty pages for the NUQ102 product, the 10 year warranty legal notices have strangely disappeared and that I have to fight to honor a warranty that was present at my purchase.

     

    I am requesting feedback from TurboSound to find a solution to my problem and act as a responsible company for a product (NUQ102) that does not live up to our expectations. Intellimix will surely fix my speakers again, but how long will it last? Should I be fighting again in 18 @ 24 months to claim my warranty again when the same problem occurs again? Should I still deprive the La Maison pour la danse creative spaces of their sound quality by losing my speakers for months?

     

    Please contact me and take the time to analyze my problem and ideally find a solution.

     

    Thank you

    Antoine Caron

    [email protected]

    1-418-265-5826

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    1 12
    • Antoinedanse123
      Nigel67 Hi Antoinedanse123. I am sorry to hear of the various issues you have been experiencing with your Turbosound speakers. I see that you have submitted a Service Ticket on Case CAS-502131-W3P8G4 so I will let the Service Team reply to you from there.
      • November 14, 2021
  • New
    daEa
    Newcomer - Level 1
    2021-11-07

    Hello everybody, A little about myself.. I’m a working musician, my bread & butter is on the road. I have a studio with drum room 

    control room. Have some decent microphones/ outboard gear. I run PT w/ Universal Audio for my I/O’s tons of guitars, drums, basses etc.

    Hope this is the right place to post this question:

     

     

    I finally got my 2600 and having lots of fun with it. Vary happy. I hooked up the midi and was on my way. 

    I have a Moog Mother 32 and a Arturia Microbrute and really want to start using the sequencer in both pieces of gear.

    I know with the Arturia it has something to do with patching gate out into the sampler & hold clock & the pitch out. 

    I have not been successful with running the sequencer on my Arturia or may Mother 32.. Was thinking it might be the drop pins 

    on the back of my 2600 or firmware that needs to be installed.  Any help would be received gratefully.

     

    read more...
    0 11
  • New
    Emorgadoj
    Newcomer - Level 1
    2021-10-15

    Can I get any replacement for this sub?

     

    0 10
    • Emorgadoj
      KyleJohnson Hello, Kyle here with Music Tribe. For spare parts inquiries please click on Support and then Spare Parts to submit a ticket.
      • October 17, 2021
  • New
    maestro1958
    Newcomer - Level 1
    2022-03-01

    Hi. The automation buttons on the x-touch one (write,touch,latch) etc don't work when you press any of the buttons they control the screen set in Logic Pro instead, and the buttons won't light up does anyone have a solution for this?

    Thanks

    read more...
    0 9
    • maestro1958
      NicJonesMT Hi Maestro.
      Can you please submit a tech support ticket by clicking "Support" at the top of the page.
      Please provide as much detail as possible on your setup (OS version, USB ports, Other devices etc) and any trouble shooting you've already gone through.
      • Mar 3
  • New
    Srinivas_K
    Newcomer - Level 1
    2021-12-24

    Hi I am Srinivas from India. we are facing booting issue in our console . we kindly request some one to give us online support to rectify the issue . 

    console is Midas XL 8 

    0 8
  • New
    drwatson
    Newcomer - Level 1
    2022-11-07

    Hi there, I have a client who is asking whether the FBQ3102HD input / output monitor level will show level at all times regardless of whether the unit is in Bypass mode?

    0 8
  • New
    MichaelFJ
    Newcomer - Level 1
    2022-04-11

    I just purchased a Behringer X32 Rack and using it for the first time. The , channels 4 & 5 INPUT METER displays glow green "Signal" green "LEDs" and red "LEDs" up to -3dBs. check all routing, setting, etc and when I talk into a microphone it sounds like an echo but the effects are NOT on neither 4 or 5

     

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    0 7
  • New
    VirtualVoyager
    Newcomer - Level 1
    2022-10-12

    Hi everyone, I find myself having this problem with my new ultravoice UV-1: Once the correct drivers have been installed the system cannot install a "Subdevice" (attached image) ... Any suggestions?

    0 7
  • New
    reveresbest
    Newcomer - Level 1
    2022-02-04

    I recently purchased the Go Guitar unit off of Amazon. I have followed hookup directions for connecting my guitar to the unit. I even downloaded the Deplike app as suggested. I can tune the guitar with this app (letters only), hear the virtual backing in the headphones, but not my guitar notes (no sound). I am at my wits end because this defeats the purpose of using my phones speakers and I have even tried my P.C. but to no availe. HELP! Need I have to send this unit back? Could it be malfunctioning? Not enjoying it at all. Should I get another interface? Another brand maybe?

    Thanks

    Rich

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    0 6
  • New
    SFV133
    Contributor - Level 1
    2022-06-24

    I've connected two mono source inputs and I want to output/distribute these as full-range outputs to two pairs of speakers.

    Channel 1 - input, sent to output channel 1 and 3.

    Channel 2 - input, sent to output channel 2 and 4.

    All outputs should be full-range, not low, mid or high only.

     

    Is there a way to set this up with the Ultradrive Pro?

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    0 5
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