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305,263 members
189,541 posts
  • AudioEden
    Contributor - Level 1
    2020-04-29

    6 weeks ago i created a service ticket for a warranty replacement part for an $8000 pair of malfunctioning (4 day old) Tannoys, and all i got was INCOMPETENCE and DISREGARD. Then, just recently, Music Tribe closed my service ticket, labelling it "inactive customer".  Basically, they blame ME for not doing anything for me.

    HOW you like THAT !

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    • AudioEden
      ChrisEdwards1

      Hi @arthurcth,


      Hope you are well. 


      I am sorry to hear about the issues you have encountered, if possible would you be able to send me a message with your case number and I can take a look into this for you?


      Christopher Edwards


      Customer Solutions Lifestyle Specialist.

      • April 28, 2020
    • AudioEden
      Jeffreyford

      Hello @aurthercth,
      It was great speaking with you yesterday.
      Thank you for your candor concerning your Prestige GR Stirling.

      • April 30, 2020
    • AudioEden
      clif

      Dont feel "special", I recently posted 5 service tickets and within days they were marked by the tribe as "resolved" .  In truth, after many weeks of begging and pleading with the so called Behringer support team (which had no relationship to Behringer at all I found out ), I did get a schematic diagram for the unit I was trying to get fixed.


      Bottom line, this Tribe thing is not all that its cracked up to be in my opinion.  I will probably come here as a last resort for future issues.

      • May 12, 2020
  • Jankie
    Contributor - Level 1
    2019-10-25

    Hi everyone, I write from Italy and I'm not very good with English, in fact I'm using the Google translator. I'm a non-professional bass player, but I write as a user of the Ultracurve Pro DEQ 2496 in my stereo system. It changed my life, I listened in a much better way than before and I even bought two of them within three weeks. I hope it continues to exist for a long time, because it is addictive and now I can't do without it.

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  • LilianaRoberson
    Newcomer - Level 1
    2020-10-22

    Hi,

    I have two behringer nx 6000 they went into protection mode I hit the reset button but its still in protection what do I need to do.

    https://19216801.red/ https://routerlogin.life/ https://192168101.win/

    Thanks!

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    0 158
    • LilianaRoberson
      KyleJohnson Hi Liliana, Kyle here with Music Tribe. Unfortunately it sounds like the amplifiers will need to be repaired. Please contact us by clicking on the Support button at the top of the page. After clicking support, scroll down and select the Service option to submit a ticket.
      • October 22, 2020
  • willc21577
    Contributor - Level 2
    2020-03-23

    Hi. I am setting up a 'home office' and have just dug out my MS16 speakers. Looks like I am missing the left right speaker connection cable. Does anyone know what cable it is and where I can get a spare?

    thanks

    Will

    0 156
    • willc21577
      RexBeckett

      @willc21577 


      Hello Will, welcome to the commnity.


       


      The connection betweeen the left and right speakers is light-duty speaker cable terminated with RCA plugs. I don't know a source for this type of cable but the MS16 is low power so a digital RCA cable like this should work. 


       


      If you are handy with a soldering iron it is not difficult to fit RCA plugs to 0.5mm2 speaker cable. There are also adapters like these which can be fitted without soldering.

      • March 22, 2020
    • willc21577
      willc21577

      Hi Rex


      Thanks for your reply. Looking at the back of the speakers, there is only one port. I have attached a photo. I think the one you suggested has two connections?


      Thanks


      Will8FF65F1E-D8A4-4F16-A4EF-4B798E78029D.jpeg

      • March 23, 2020
  • bakinj
    Contributor - Level 2
    2019-11-02

    Can someone, maybe Behringer, post clear, step by step instructions on how to run two bridged channels, as oppossed to 4 non bridged, on the NU4-6000?  Detailed, straight forward instructions that explain EVERYTHING that needs to be done to bridge A+C and B+D channels?

    Thank you

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    0 156
  • nbafan99
    Contributor - Level 1
    2019-12-14

    Getting a server error while reporting an issue with a Guitar Link UCG102. I get no audio input. Can someone let me know when the server is working so I can create a ticket for an RMA?

    0 151
  • harveyRR1
    Contributor - Level 1
    2020-01-11

    I am interested in a pair of Tannoy XTF8 speakers. I have no XTF6 speakers in the area but there are some 8's about 40 miles from me. Before I make the drive, I have read a few reviews where it states one must have a fair amount of room for these to sound their best. My room is about 216 or so square feet, roughly 14.5 feet wide and about 15 feet deep with 12 foot ceilings. Any one out there with an idea if these would work and I should make the drive to get them? I am sure I can demo them inmy home but frankly, with the traffic conditions here, I would prefer to do as little driving as possible.

    Thanks for the help.

    Robert

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    • harveyRR1
      harveyRR1

      Perhaps I need to rephrase my question. I need to know or hear from anyone using the Tannoy XTF8 speakers and the size of the room in which those speakers are being used. I do not want to overload my room with bass so when reviewers and others say that the XTF8 needs a "good sized room", what are some examples of a "good sized room"?


      Thanks...


      HAJ I

      • January 13, 2020
  • itexpertak
    Contributor - Level 1
    2020-01-17
    0 150
    • itexpertak
      KenMitchell

      Hi AJ ( @itexpertak ), 


       


      Welcome to the community.  That is kind of a loaded question since many audiophile's don't believe in EQ at all. They "fix" the room instead.  That being said, I personally use a Behringer Ultracurve Pro DEQ2496 that was set based on measurements from Room EQ Wizard (REW).  I can't say I'm an audiophile, far from it, but my system sounds good to me. 


       


      Hope this helps,


      Ken

      • January 17, 2020
  • ricardo1133
    Contributor - Level 1
    2019-11-19

    tengo un problema con la app x Air, al momento de querer ecualizar un mic, el programa se cierra, esto pasa desde que actualice mi iPad al iOS 13.2.3

    0 150
  • Alexis_c_l
    Contributor - Level 1
    2020-02-29

    Hi, I'd like to change the main speaker for my Tannoy Mercury 7.2. Where could I find that part?

    0 149
    • Alexis_c_l
      RexBeckett

      @Alexis_c_l 


      Hello Alexis, welcome to the community.


       


      I suggest that you raise a Care ticket for Spare Parts explaining your requirements. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.

      • February 29, 2020
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