305,973 members
190,316 posts
  • paul_whitehurst
    Contributor - Level 2

    I filed a claim on Sept. 16.  It said they would reply in one day.  No reply and no way to contact anyone.

    1 924
    • paul_whitehurst

      Hi Paul, 


      Welcome to the community.  I know that support has been backed up lately and it's taking much longer than the normal one busines day to reply.   Double check your spam folder since I've heard of several tickets getting caught there.  Although it does sound like you got the intial email response with the ticket number.  


      If you can PM me the ticket number I can pass it along to someone who might be able to help out. 



      • September 21, 2019
    • paul_whitehurst

      I hate that they got rid of the support phone number, I sell their products and i would hate having a customer with a problem and cant get good support. Please restore the support number.


      • September 30, 2019
  • SemiHollowBoy
    Contributor - Level 1

    The TC Electronic Website states for the T2 that: "T2 REVERB is compatible with every Hall Of Fame Reverb TonePrint". When I connect the T2 and open the Toneprint Editor, which is loaded to my laptop, the HoF 'Store in Pedal' buttons are greyed out in both the library and templates. The editor recognises that my T2 is connected because it displays the pedal serial number and build in the settings tab, and the HoF menu selection button has a white border (which isn't there when I disconnect the pedal). In summary the software recognises the pedal is connected but doesn't make the connection to the toneprints. Because of this I cant download toneprints to my T2 or make new ones with the editor. This is the same for an earlier version editor and the current version 4.3 I’m using.

    How do I download Hall of Fame Toneprints to my T2 from the computer?

    Is there a firmware update that will fix this (I've searched but couldn't find one)?

    Isn't the T2 a HoF with a different paint job, shouldn't it function with the editor like a HoF?

    Has support for the T2 dropped of because it's no longer manufactured? Disappointing considering that TC Electronics claims about supporting the product and musicians.

    I can beam HoF toneprints from my iphone so it's evidence the toneprints do work with the T2 but unfortunately the editor is impractical for me because of the size of the screen and I much prefer working with a laptop.

    TC, please fix this.




    2 355
  • MMFB
    Contributor - Level 2

    I submitted a claim ticket 6 days ago and have not heard from anyone? What gives?

    0 335
    • MMFB

      Hi @MMFB , 

      What's your support ticket number? I can get in touch with our care and check on the progress of your ticket. 


      • January 16, 2020
    • MMFB

      Where do I fond my ticket number? I logged out and now I can find it.

      • January 16, 2020
  • Thewaheys
    Contributor - Level 1

    im having trouble downloading the x air software for windows pc. Any info would be greatly appreciated.

    0 219
  • jakeybudda
    Contributor - Level 1

    I've recently purchased the GoXLR on Amazon and its has the American Power Supply. I live in Australia so i cannot use it. I have read the manual and it says i have to use a power supply from you guys. I was wondering if i could purchase a power supply that connects here in Australia. 

    Cheers, Jake

    0 176
    Contributor - Level 3

    How can I merge my two accounts into one?  I access  MusicTribe via FB as well as my email.  Thanks

    0 173
    • COLRJB

      Hi COLRJB,


      Let me look into this for you, may or may not be possible!

      What are the user names for both accounts? Private message me please.

      • April 7, 2020
  • jdpool
    Contributor - Level 1

    I registered my product, see CAS-83351-R2L5C6 received no code to download Traction software...what to do?


    0 157
    • jdpool


      Hello Jerry, welcome to the community.


      I have asked for the Care team to look into your ticket. Keep watch on your email spam folder in case any responses get mis-routed.

      • March 17, 2020
  • bhm4915
    Newcomer - Level 1

    I just picked up a preowned G major 1 and hooked it up to my Blackstar HT5 combo through the FX Loop.  I'm getting the amp sound ok but im not getting any of the G major effects from the unit.  The unit is working as the tuner is picking up the notes.  I've tried selecting a preset to try the FX but still only the natural amp sound.  Id appreciate any help and advice from other users.


    0 87
    Contributor - Level 1

    My speaker is defective 

    0 83


      Hello Rameshwar, welcome to the community.


      I suggest that you raise a Care ticket for Service Repair explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.

      • May 7, 2020
  • pmt1947
    Contributor - Level 1

    help me register my Behringer mixer to recieve softwarebundle

    0 78
    • pmt1947


      Hello Paul, welcome to the community.


      This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Select Product Registration as the ticket type and make sure that you fill-in every required field on the Care form.


      Your registration should be confirmed by email and the software download code should follow within two days. Keep watch on your email spam/junk folder. 

      • May 18, 2020
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