268,787 members
148,421 posts
  • New
    Newcomer - Level 1



    the sound of my neutron seems to have disappeared. It gets a midi signal and I can hear the sound on on output of the headphone it´s just the output channel that seems to be dead. Can anybody please help me? Thanks a lot in advance.

    0 53
    • Flintstone007
      DavidKnighton Hello Flintstone007,
      When in doubt, I tell people to turn every knob to 12 o' Clock and leave all the patches open. You should get a fast pulsing laser type effect if you slow down the LFO rate. Check all your outputs using this method. You may also want to check the default routing and signal flow on the Neutron manual. This can help you sort out if you have a broken internal patch. I've seen it happen before. If you can sort out a broken internal patch, then you'll want to manually patch it using a cable to restore proper signal flow.
      • June 9, 2021
  • New
    Newcomer - Level 2

    I'm havingtruble openning a technicel support ticket, I cant enter the model 

    0 52
    • leiby
      Nigel67 Hi leiby. I am very sorry for the inconvenience that you are experiencing. I will pass this information on to our web team to investigate further. In the meantime, I will raise a ticket for you and send you an e-mail from it.
      • April 23, 2021
      • Technical support
        Nigel67 I have found a case for you in our system. The ticket number is CAS-446372-V7H5L2. It was directed to the wrong department so I have corrected this and a colleague will get back to you with an answer.
        • April 23, 2021
  • New
    Newcomer - Level 1

    Can't submit any tickets to support, as the Brand dropdown doesn't populate - need my Voicelive screen replaced and can't find a way to do it

    Any ideas?

    0 52
    • GHRoberts
      Nigel67 Hi GHRoberts. I am sorry that you are unable to submit a ticket. I will communicate with the web team and see if they are able to investigate the issue. In the meantime, I will open a case for you. Please check for an e-mail from me. It may go in your SPAM so please check there as well. Many thanks
      • February 26, 2021
      • Anyone tried to submit a ticket recently?
        GHRoberts Thanks Nigel - have replied to the e-mail
        • 1
        • ·
        • February 27, 2021
  • New
    Newcomer - Level 1

    Salut a tous, j'ai perdu des presets de mon voicelive 3 que j'ai voulu mettre le firmware a jour. Est-ce que quelqu'un aurait une solution a recuperer les presets qui ont ete supprimes du voicelive 3? 

    Merci d'avance

    0 51
  • New
    Newcomer - Level 2

    I just want to know what the Sys-Ex string is for a 2600 pitchbend range message?

    Of course it would also be useful to have the spec for 2600 Sys-Ex messages in general...

    0 50
  • New
    Newcomer - Level 1

    Is there a way of setting up CCs for each track (other than Volume) on the faders of Behringer XTouch? That's on Cubase 11 Pro on Windows 10.

    0 50
    • BenedictJH
      Crisupp Set up a generic remote, and see if the learn feature works for that control then manually add the cc there??
      • May 23, 2021
  • New
    Newcomer - Level 1

    Hello everyone, I 'm having a problem with my XR18. I do a lot of music production using MIDI. I have a Uphoria 1820 but a friend sold me his XR18. I needed the 16 channels anyway. The Problem I'm having is, The Midi input works fine, but the Midi output is not working at all and all the Aux's are not giving me any signal out either. I'm new to using a remote mixing software. I'm using my laptop to run the XAIR Edit program and my desktop to run my Studio One 5 to record. Can I please get a little help with this? Thank You!  

    0 49
    • MusicMan440
      KyleJohnson Hello, Kyle here with Music Tribe. I'd check the USB-DIN PASS THRU option in the Setup>Audio/MIDI page. You may also want to reset the unit, In order to reset your X-Air mixer to factory settings, hold the reset button for about 10 seconds. Note: The reset button is located near the Remote switch near the upper left corner of the mixer. If you still have trouble I recommend you contact us directly for Technical Support by submitting a technical support ticket through the Support link at the top of the page.
      • March 14, 2021
  • New
    Contributor - Level 2

    Hi there,


    i have the problem that the RIMSHOT is a tiny little bit louder than the other instruments of my RD-8.

    How can i solve this?





    0 48
    • Scape
      ChrisEdwards1 Hi Scape, unfortunately, this is something that will need further inspection/repair at an authorized service center.

      With this in mind please submit a service request ticket by going to support at the top of the page. Please note if your unit is less than 30 days old your first port of call should be with your place of purchase.
      • March 3, 2021
  • New
    Newcomer - Level 1

    Hi there, I have recently purchased a perform VK and had two questions that dont seem to be answered from the manual.

    1. I am a little confused as to whether I need to connect my keyboard (Yamaha SX700) to the instrument inputs of the VK as well as the midi cable? Or is just one of those methods required and which is recommended?

    The concern I have with conmecting the keyboard to the Insturment inputs then out to my mixer/PA it means I have both mic and keyboard mixes going into one channel losing some flexibility in controlling mic volume during performance.

    2. I have really never used midi so wondering if I just use a midi cable to connect my keyboard to my VK, should it just work in terms of recognising chords played on the keyboard and creating appropriate harmonies or will I likely need tp adjust some midi settings on the keyboard first to make this work?

    Many thanks in advance for any answers.

    Regards, Richard

    0 47
    • richiejamesdj
      RobbyWingfield HI Richie, Robby with Music Tribe here. You can send MIDI from your keyboard and as long as it is transmitting on the same MIDI channel as the VK you will be all set. Most devices will default to MIDI CH 1 this is the default of the VK as well. This video will show MIDI controlled harmonies. I've marked it right where she begins showing the effect in practice. I would suggest taking some time and watching the whole playlist that this video is from. It's really helpful!
      • July 30, 2021
  • New
    Contributor - Level 3

    tried the midi ins and outs, and the trs cable in clocks, but just can't get them to synch.  Im new at MIDI and know it's something I'm doing wrong but can't get anywhere.  Knowledgeable Behringer users help!  What am I doing wrong?

    Thanks for any help you may provide.


    0 45
    • hiddenagenda
      DavidKnighton Hello hiddenagenda,
      You may need to open the Synth Tribe tool on a computer and interface with the devices to check the sync settings if applicable.
      • July 12, 2021
    • hiddenagenda
      hiddenagenda disregard-found info elsewhere
      • July 14, 2021
Go to page