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132,320 posts
  • New
    user12123
    Newcomer - Level 1
    2021-04-25

    When i switch to daw control mode i see tracks 1-8 on my right 8 faders.

    how can I switch to channels 9-16 and so on?

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    0 54
    • user12123
      GaryHiggins Hello, I think you need to provide more details, which DAW, are you using M32 Edit as well? More specifics needed to help.
      • Apr 26
    • user12123
      user12123

      Im using cubase 11 and my Problem is, that i only See the First 8 Channels on my Master section. How can i Switch Channels in my Master section to See 9-16 and so on?

      • Apr 26
    • user12123
      -mjk- When in DAW remote control mode, you read the displays on the DCA section. There are buttons you press for moving track by track or bank by bank, as well as Record Arm, etc..
      • Apr 26
    • user12123
      user12123

      thx very much -mjk- :-) >> and if I want to assign the first 8 tracks to the first assign button and the second 8 tracks etc. to the second assign button. how do I do that?

      • Apr 28
  • New
    GeorgeAukerman
    Contributor - Level 2
    2021-04-28

    Where can I find instructions on how to connect my Pro2 to the DP48 system. WHere does the Hub4 connect at the stage end? can it be run in series with the stagebox?

    1 54
    • GeorgeAukerman
      KyleJohnson Hi George, Kyle here with Music Tribe. The DP48 and Hub4 system operate at 48kHz and the Pro2 console operates at 96kHz. Unfortunately this means the units can not be connected directly. You will need to install a Klark Teknik DN9650 in order to convert the AES50 signal from 96kHz to 48kHz.
      • Apr 28
    • GeorgeAukerman
      GeorgeAukerman

      Also, how do I connect at the stage end? thru the DL stage box with the Hub4?

      • Apr 28
      • Pro2 to DP48
        KyleJohnson You would need to run a Cat5 line from one of the AES50 ports on the Pro2 to the AES50 Input on your DN9650, then out of the DN9650 into the HUB4, and out of the HUB4 to your DP48 units.
        • Apr 28
      • Pro2 to DP48
        KyleJohnson It's not possible to daisy chain another AES50 unit off of the 96kHz Midas DL Series stageboxes.
        • Apr 28
    • GeorgeAukerman
      GeorgeAukerman

      Is there a way to create more AES50 I/O than 6 on the Pro2?

      • Apr 29
  • vmorgan
    Newcomer - Level 1
    2020-07-23

    Hello,

    We have an SD8 connected to an X32 Compact on AES50A port and then the DP48 connected to the AES50B port of the SD8.  On v1.3 the X32 saw that the DP48 was connected and we were able to select the channels for group assignments plus receive audio. We updated to v1.5 to use the broadcast group assignment that we set up using the Library > AES50 setup screen.

    SETUP:

    • X32 COMPACT CONNECTED TO SD8 ON AES50A
    • 1 DP48 CONNECTED TO SD8 AES50B PORT
    • SD8 AES50A INPUT = 17-24 OUTPUT = 9-16 (15/16 are L/R)
    • AES50 CONFIGURATION - AES B OUTPUT BANKS 
      • LOCAL 1-8; LOCAL 9-16
      • AES50A 17-24; AES50A 25-32
      • AUXIN 1-6/TB
      • P16 1-8

    We have the following issues after updating to v1.5 WITH DP48 connected through the SD8.

    1. The X32 does not see the DP48 connected to AES50B through the SD8. The X32 only sees the SD8 connected on AES50A

    2. We can manually assign channels to groups, however, the DP48 does not see any audio from any channel

    3. We cannot change the SETUP > REMOTE option from OFF to ON

    When we connect the DP48 directly to the X32's AES50B port all the above issues do not occur.  We went through loading older versions into the DP48 from 1.5, 1.4, to 1.3 and the issue still persists. Each time the DP48 was reset and initialized. At this point our DP48 is bricked when connected to the AES50B port on the SD8. Connecting it directly to the AES50B port on the X32 defeats the purpose of the unit unless we purchase another 100FT CAT6 shielded ethercon cable.

    NOTE: Prior to update we were able to receive audio on the DP48 when connected to the SD8. This included inputs on the SD8 as well as the X32 Compact.

     

    Any idea why we are having this issue? Your help is appreciated.

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    0 54
    • vmorgan
      Paul_Vannatto Yup, you are assigning the desired outputs on AES50-B screen, when the SD8 and DP48 are connected to the AES50-A port...
      • July 23, 2020
    • vmorgan
      vmorgan Ok. I can understand that. However, even after erasing the settings I still do not see audio for an input channel that has audio coming through the mixer and/or the SD8. Also the REMOTE - ON option that allows the DP48 to receive the broadcast setting is locked at OFF and unchangeable.
      • July 23, 2020
      • DP48 and SD8 Connection Issue
        Paul_Vannatto Regarding the Remote ON, did you press the encoder? It is working fine here.

        Regarding the input channels not showing in Edit and Assign modes when DP48 is connected through the SD8, you are correct. It isn't working. I will report this to the developers.
        • July 23, 2020
      • DP48 and SD8 Connection Issue
        vmorgan Paul we're using the WING now with the SD8 and we are still connecting the DP48 through the SD8. This works as far as seeing the audio in the DP48 for each channel. However, we do not see the names for each channel. We've tried selecting SRC>>CH on the Routing page as well as Copy Customization on the Home screen of each individual channel. Is the SD8 the issue here?
        • September 1, 2020
  • New
    JackMatthews
    Newcomer - Level 1
    2021-07-06

    I'm currently in the market for the M32R Live when they come back out in Oct. of this year. I see that there are M32Rs that are available, used. Whare the differences btween the both?

    0 54
    • JackMatthews
      Nigel67 The only difference is the style of the switch caps and the expansion card in the rear. The M32R had the USB card fitted whereas the M32R-LIVE has the Live card fitted. The M32R hasn't been made in at least 3 years now I think. Apart from that, internally everything else is the same and the software is the same. The DN32-LIVE card can be purchased separately and fitted into an M32R which will make it an M32R-LIVE except for the switch caps.
      • Jul 5
  • New
    TroyKrueger
    Contributor - Level 2
    2020-12-13

    Hi, could someone confirm on a midas M32, firmware 4 or above that you can store a snippet with the master L/R fader at 0.0 and when it is loaded it puts that master fader back at 0.0?

    I'd really appreciate it. 

    Cheers, 

     

    Troy

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    0 53
    • TroyKrueger
      Paul_Vannatto Hi Troy, I just tested a snippet to zero Main LR on both the X32 and X32-Edit and it works file. What version of firmware 4 are you using? Make sure you have updated to the latest (4.04). Also make sure you don't have any snippet safes enabled.
      • December 13, 2020
      • M32 Snippet to store L/R Master Fader Level - doesn't work?
        TroyKrueger Thanx Paul, I’ll update the firmware (it’s currently 4.02 or 3... not there now- but it’s not 4.04 for sure) and report back. I can also confirm there are no safes enabled and also that a snapshot also does not change the master fader . Cheers
        • December 13, 2020
      • M32 Snippet to store L/R Master Fader Level - doesn't work?
        Paul_Vannatto The Wing uses snapshots (which are similar to M32 Scenes). I thought you were using a snippet. If you export the snippet to a file does it look like this?

        #4.0# "Main to Zero" 0 0 0 0 1
        /main/st/mix/fader +0.0
        • December 13, 2020
      • M32 Snippet to store L/R Master Fader Level - doesn't work?
        TroyKrueger I will check the snippet I have, in the mean time I can confirm that even after updating firmware to 4.04, when storing a snapshot with the master fader at 0, recalling that snapshot does not restore the master fader to 0, and confirming that there are no 'safes' or 'ignores' in the settings.
        • December 30, 2020
      • M32 Snippet to store L/R Master Fader Level - doesn't work?
        Paul_Vannatto Hi Troy, as I mentioned before, snapshots are not part of the X32 terminology. It saves/loads scenes and snippets. I can assure you that the snippet I provided does indeed move the Main LR master fader to 0 db.

        One other thing to clear up, 0 db is the setting about 2/3 the way up on the fader, not all the way down. Hopefully that is what you are referring to.
        • December 30, 2020
  • New
    Mynameiscooper24
    Newcomer - Level 1
    2021-07-08

    For some reason it is impossible to connect to my m32C right now. 
    I have tried two different routers, I did dchp, static, nothing is connecting. 
    the Ethernet port on the back of the m32C is a steady orange. No green activity light. 
    when I set the console to dhcp is pulls an op address of 169.254.48.120

     

    any ideas or support ? 

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    0 53
    • Mynameiscooper24
      Paul_Vannatto Good chance you have a bad ethernet cable or the RJ45 ends are not pushed in all the way and latched.
      • Jul 8
    • Mynameiscooper24
      DavidKnighton Hello Mynameiscooper24,
      That IP address looks very similar to a Dante address. If you are using a computer with Dante Virtual Soundcard installed, or a router that is latched onto a Dante network, consider moving to an isolated network or turning DVS off.
      • Jul 9
  • soundmanstevo
    Newcomer - Level 2
    2020-07-07
    What is the best way to insert outboard processing equipment? I want to insert an outboard digital EQ & processor on my L, R, & S. Those outputs are feed via my digital snake out of my DL32. I found YouTube videos online but I am worried about not being able to feed my outputs via my digital snake. I am worried if I feed my outboard gear at FOH via the Aux In/outs I will not be able to send my L, R, S signal down the digital snake. On a normal console, I would just use the Insert connector located on the back of the console. Is it possible to use an insert cable out of the Aux Out port o the outboard gear?
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    0 53
    • soundmanstevo
      Paul_Vannatto No need to worry about being able to feed the L, R, etc. down the digital snake if you insert your outboard gear using the Aux In/Out as inserts.
      • July 7, 2020
      • Insert point on M32
        soundmanstevo I have my outboard gear passing audio via the aux in/outs... My question is since the outputs are internally routed to the aux in/out... What do I set my internal outputs to so that I can feed my main outs on stage. They are feed via my digital snake & outputs on my DL32. There are only xlr outs on the DL. There is no Aux In/Out I/O.
        • July 7, 2020
      • Insert point on M32
        Paul_Vannatto You can use the Out 1-16 or Ultranet screens (in the Routing section) to assign individual outputs, then assign the block of 8 to the respective AES50 (A or B depending on which port you are using on the back of the console to feed the DL32).
        • July 7, 2020
  • New
    J1234
    Newcomer - Level 1
    2020-11-03

    Hi am looking for service manual for Midas heritage 1000 thanks john Ford 

    0 53
    • J1234
      KyleJohnson Hi John, Kyle here with Music Tribe. Service documents and schematics are only provided to our Music Tribe Authorized Service Centers. If you would like to inquire about having your console serviced, please submit a Service ticket by clicking the support link at the top of the page.
      • November 3, 2020
      • Midas
        J1234 Tried but can’t find a reference for heritage 100
        • November 4, 2020
  • New
    DannyOwens
    Contributor - Level 1
    2021-04-21

    I sent in a parts request through a service ticket, no response. I've called, I don't know how many numbers; either no answer at all, or it goes to voicemail; with no return call.

    I've contacted Sweetwater, they have no clue how to get parts I need for my M32. I.E. power supply and board P0B31.

    I find it a bit of irony that Midas is very outspoken all over their website about how important their customers are; but, the customer can't get through to a real person, let alone get a response via their own on-line service system.

    Although, I believe congratulations are in order to Uli Behringer for becoming Allen and Heath's salesman of the year.

    If anyone from Midas really exists, and monitors this forum; I initiated Case Number CAS-445570-L1J8J0 .  Could you please investigate where this stands?




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    0 53
    • DannyOwens
      DavidKnighton Hello Danny Owens,
      I came to check on your case, and it appears someone has already gotten back to you as of today. I know it's been a few days since you first opened the ticket, but we appreciate your patience in matter.
      • Apr 23
      • Is Midas really going to just hide from customers?
        DannyOwens David, Thanks for checking in. It is being addressed; and I will post back here the results of this quest once it's complete.
        Thanks again.
        • Apr 23
    • DannyOwens
      DannyOwens In the spirit of giving a fair analysis, I thought that I would post a positive experience I had since that post.

      It was very frustrating to not get a response from MT after opening a service ticket. Of course, the last year has been horrible in this industry; and, now that things are opening up, and I’m getting booked; I was faced with having to cancel some shows because of a dead M32. Not getting a response from MT on my parts request was just more salt in the wound.

      A person from Midas saw my post and voluntarily intervened. From that point, it was only a couple of days before the parts I needed were in my grubby paws. About an hour after they arrived, my M32 was up and running again.

      This post isn’t about rehashing the negative experience of the front end; this post is about giving kudos where kudos are due. On the back-end of Midas’s supply chain are some very competent people. The persons I dealt with were professional, and efficient. The service response issues seem to be caused by some disorganization at the front end of the request system. I.E. a bottleneck in the flow of service requests from the creation of a service ticket to the correct team responsible to resolve the request. As in my case, once the service ticket gets to the right members of the service/parts team, it was really a seamless transaction.
      • Apr 30
  • New
    DwayneAasberg
    Super Contributor - Level 1
    2020-12-03

    Hello all.

    If from an M32 I create a channel preset file (*.chn) using M32-Edit can that preset file (*.chn) be applied to an MR18 channel using M-Air-Edit?

    What about the opposite direction (MR18>M32)?

    Thx in advance for your help.
    Dwayne A

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    0 53
    • DwayneAasberg
      Paul_Vannatto Hi Dwayne, yes they are interchangeable (both direction), since both the M-Air and M32 uses the same FX engine.
      • December 3, 2020
      • M32 MR18 channel preset files
        DwayneAasberg Perfect. Thx Paul.
        • December 3, 2020
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