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253,562 members
131,130 posts
  • New
    DeanRinehart
    Newcomer - Level 1
    2021-10-12

    This is a legacy product that's pretty hard to ship around for repairs...when will Midas support right to repair and release schematics?

    0 7
    • DeanRinehart
      Dale_M Thanks for your post this is not currently on offer to users however we do have Midas approved repair centres globally who have access to service information, if you need a non warranty repair please go to the Support tab above and select Service.
      • Wed at 12:15 AM
  • New
    Axl666
    Newcomer - Level 3
    2021-09-06

    Hi, last weekend i had a ProX(at FOH) with Neutron at stageLeft and 3 DL231 also there. Another DL251 was at FOH but it had to be connected to the neutron, with another pair of cat5e.

    If i tried to config and connect any of the three FOH aes50 on surface i only got full level of something similar to pink noise on any channel patched from dl251 and also on the talk bus.The DL251 is okay because it works if i connect it over the neutron.

    In case the surface aes50 ports would work correctly, I would like to connect my FOH stagebox there and pull only 2 cat5e cables, instead of 4, from foh to stage.

    Clock was set: primary->stage ; secondary->internal;

    Surface to neutron was copper.

     

    Is there any way to get the surface aes50 ports to work ?

    Am I doing something wrong or is this a defect?

    Cheers!

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    0 7
    • Axl666
      Nigel67 Hi Axl666. If the PROX was set to Master clock, then it makes no difference what the Primary or Secondary are set to. They are only for when the PROX is set to Slave and you are setting up where the Main clock is being sourced from, and if that fails where the back up (secondary) is coming from. If you were getting full scale noise from the DL251, then i would say there was something wrong with its clock setting, although if all you did is add longer cables from the DL251 down to the stage then it would suggest that it was not a clock setting. Did you use different cables from connecting to surface and then stage? It could be that you had faulty cable(s). Did you notice whether the LEDs around the AES50 connections were pulsing red or green, and what was the diagnostics page showing for the DL251, red or green. If red, what was the error message. Were you using copper or fibre snakes? Do you have anything other audio coming out at the surface end? You mentioned talkback. It could be then that the fault is in one of the routers or the snakes. If you are not using the io cards in the surface, can you plug an input into them such as a cd player. Play music and then assign a couple of analogue outputs on the io cards and see if the audio is clean. This is checking that the audio is getting to the Neutron and back again without issue. If it is, plug the DL251 back in the surface and recheck it. Make sure it is showing external clock, mode 1, 96K and you haven't connected the ethernet port by accident.
      • Sep 6
      • ProX surface aes50 ports
        Axl666 i used the same dl251 on long cables from neutron, it worked there. then i took 2 short cables, connected them to surface aes50 port 1 and 2 and to the dl251 and made the config. leds were are green status was green, all green in diagnostics. Surface to neutron snakes were copper. everything at the neutron end worked correctly, audio was clean. To the talkback.... so as i connected the 251 to surface no channels were patched from or to the 251, but i saw my talkback was on and also at one of the master busses the talk button was activated, this bus went full to red on meters, i listened to it and it was like pinknoise turned up to 11 as i pulled the 251 out this was gone! this proX has no IO cards installed in the 3 slots (if there was IO i wouldnt need the 251 at foh.) So there is a chance that the module with the 3 aes50 ports is faulty?!
        • Sep 6
      • ProX surface aes50 ports
        Nigel67 Its a possibility that there was a fault on the surface or stage router, maybe even the short CAT5e cables. You will need to set the system up again with the DL251 connected again at the surface and do some testing / elimination as at the moment we can only theorise what the issue could be. Try plugging just one port of the DL251 up at a time and see what happens. As you have some DL231, for test purposes, plug one of those in at the surface using your long CAT5e cables and see what happens. I would suggest that you raise a Technical Support Ticket with us as it will be much easier to be able to correspond instead of using this post. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket.
        • 1
        • ·
        • Sep 6
  • New
    gkilsti
    Newcomer - Level 1
    2021-09-08

    Man, I wish there was a way to get 16 input channels on the faders, which is what I need 95% of the time I mix live.
    I hope there is a very good technical/hw reason for not allowing this, because it seems like it would be very easy to accomplish since the left side can already have BUS 1-8 or BUS 9-16 and the two sides look so very similar.


    If this is just a software choice/limitation, then please update the firmware to allow for example a button-press of 1-8 AND 9-16 together to get all those 16 channels on faders.

    This would make the mixer totally perfect for my gigs :)

     

     

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    0 7
    • gkilsti
      MarkNorgren Not sure what your asking? But if you push both buttons at the same time (1-8 and 9-16), the board will display channels 1-16 at the same time. Is that what you mean?
      • Sep 8
    • gkilsti
      gkilsti

      Wow, it actually works like that! Fantastic! Don't know why I never actually tried that...Thanks Mark :)

      • Sep 8
  • New
    jjfredrick
    Newcomer - Level 1
    2021-09-01

    Is it plossible to save mix presets on SD Cards.  I am an audio enginner at the church that has 20+ band members that rotate in an out of the band each week.  Our church recently upgraded to a Midas M32, DL32, Hub4, and DP48 personal mixers and it would be ideal to be able to save each of their DP48 mixes to an SD card that can then be loaded on whichever DP48 unit they might be using in a given week they are volunteering.

    Admittedly, I'm still getting up to speed on this system, so perhaps I have overlooked an easier solution, but welcome any insights and/or suggestions for managing this scenario.

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    0 6
    • jjfredrick
      Paul_Vannatto Hi Jeff, yes you can save mix presets to either the 12 internal memory or 12 preset files on the SD card. Press the Setup and SD Rec buttons simultaneously and a menu will come on the screen with Load, Save, Delete, Read, Write, etc.). Select the Write, then one of the 12 group buttons to save to the SD card. It will save a file in the DP48M folder, such as dp48_sd_pre_01.bin (last 2 digits will be preset number). Selecting the Read, then one of the group buttons to load the desired preset from the SD card.

      If you want to have specific presets affiliated to specific musicians, I would suggest you create individual folders on a hard drive named by the musicians' names and place the appropriate preset files in them. Unfortunately the files have to be named exactly as shown above, or the DP48 will not read them.
      • Sep 1
  • New
    DiogoGregorio
    Newcomer - Level 1
    2021-09-12

    Good people!

    This is a long shot, lets see if anyone did or have any idea how to do this or if its possible at all.

    I have an XL4 installed in an OB van (yeah, I know) while it sounds pretty nice the dreaded Outboard Electronic module just give up on me.

    I lost the group routing capability, the aux routing is erratic and when you press 1 it turns on 13 also, our other random aux and turns off other random aux.

    All automation don't work, VCA, routing, and all kinds of momentary switches.

    My question is, is it possible to bypass the automation module, having access to the group and aux routing and not using the VCAs at all?!

    Cheers! 

     

     

     

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    0 6
    • DiogoGregorio
      Dale_M Hi there, as the XL4 is very old there is now very limited resource and support for it, however there is an excellent Facebook page with lots of Pro Users (many with XL4/H3 consoles) who are much better placed to advise you, I would suggest joining this group and adding your post, sorry we are unable to help any further: https://www.facebook.com/groups/1976275959349445
      • Sep 15
  • aftermid
    Contributor - Level 2
    2021-10-02

    Hi Paul,

      Here's the attachment of the scene set up.  Let me know if that helps.


    View Attachment
    0 5
  • New
    Craig71
    Newcomer - Level 1
    2021-10-03

    G'day

    have an interesting issue with my M32R Live at church. Somehow the mixbuses have ended up patched to DCA 1&2 ,also the mixbuses 1 through to 4 which i use for my foldbacks are not controlling master volume on the bus and the only way to adjust mix volume through the mixbuses is individual channel level.All this has come to pass since we upgraded the snake to a DL 16,any thoughts?

    Cheers Craig

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    0 5
    • Craig71
      Paul_Vannatto Hi Craig, that sounds like a routing issue. The best way to troubleshoot it is to export your scene to a file using either the Utility button on the console or using M32-Edit. Then upload that file to the cloud (Google Drive, Dropbox, etc.) and post a shareable link. That way we can have a look at your setup and better advise.
      • Oct 3
    • Craig71
      Craig71

      Thanks Pal will do

      • Oct 4
    • Craig71
      Craig71 Hi Paul, everything is fairly well sorted now.It was a routing issue and I worked my way through the signal paths.Will be updating the desk to latest software also . thanks for the heads up on looking at routing.
      • Oct 9
  • New
    andyp13
    Contributor - Level 3
    2021-10-04

    Have a sound problem with the DP48. My Dp48 would make my solo guitar sound like Im playing under water..I discovered that the problem is with the Compressor..once it was off the sound was OK, However my drummer now has the same problem but all compression etc is off? He has to turn the guitar off in his mix? Anyone else suffer from this problem?

     

    Sorry forgot to mention, if anyone can help please email me as I will probably never find this post again.

    [email protected]

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    0 5
  • New
    chadf9942
    Newcomer - Level 1
    2021-10-08

    I am looking for a pro 6 power supply. 
    one of mine isn't working

     

    0 5
    • chadf9942
      Nigel67 HI chadf9942. Is your Midas PRO6 still under warranty? Its 10 years from 1st Sept 2014 if you are the first owner. If so, please send in a Technical Support ticket and we will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. If the PRO6 is out of warranty, then you can purchase a new power supply through our Spares team.
      Please send in a spares request ticket. This can be done from the same page that the Technical Support ticket can be found, just select the Spare Parts tab instead. Many thanks
      • Oct 9
  • New
    DannyKurywchak
    Contributor - Level 3
    2021-09-01

    I have an M32C with a DL32 with a split snake always connected in the rack.  I had my vocalist over to play back the last gig to enhance his sounds of his IEM's because he just bought new molds.  We all run in stereo and It's weird, I all of a sudden can't get Bus 3 to respond to fader moves. I moved him to Bus 11 and it works fine.  Fader moves appear on screen but audibly makes no difference in Bus 3.  Can someone please review my attached scene to see what is possibly wrong?

    We use this setup for FOH with our IEMS and also when a venue has their own PA system we use this rack with our split snake just for IEMS only.  Should I have a different scene for each use case?  Meaning a differnt pre/post settings?

    If anyone sees anything else I should be doing on this scene to improve our experience it would be greatly appreciated.

    Thanks,

    Danny K 


    View Attachment
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    0 5
    • DannyKurywchak
      Paul_Vannatto Bus 3/4 stereo pair master faders are all the way down and muted. Bus 11/12 stereo pair master faders are at -.4 and not muted. All routing is correct.
      • Sep 1
    • DannyKurywchak
      DannyKurywchak Thanks so much Paul! Sometimes we look for complex problems to simple issues! I obviously missed that one and really appreciate you taking the time to point out the issue.
      • Sep 1
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