• SeanThody
    Contributor - Level 1
    2019-12-19

    Need an amp pcb board for Tannoy TS2.12 was referred to music tribe for help.

    0 155
    • SeanThody
      KenMitchell

      Hi Sean ( @SeanThody ), 


       


      Welcome to the community.  The only way I know to reqeust parts is through the CARE portal that can be found here: https://www.tannoy.com/brand/tannoy/support#googtrans(en|en)


       


      There's been a lot of issues with the websites lately so it may take you a few tries to open a ticket.  Once you get the ticket submitted you should get an email auto-reply.  If you don't you might want to check your spam folder.  The email will say that you will get a reply within one business day but, be patient, since that's more like a week or more these days. 


       


      Hope this helps, 


      Ken

      • December 19, 2019
  • joemiller
    Newcomer - Level 2
    2020-08-17

    Why does literally every drawing of every product 2D/3D/Bim lead to a dead link on your website?

    It has been like this for weeks. Unfortunately my patience has run out with Tannoy brand under Music Tribe, it's a shadow of its former self. Too many choices out there who have the customers best interests at heart. Though you relentlessly beat on about customer obsession, nothing could be further from the truth.

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    1 145
    • joemiller
      ChrisEdwards1 Hi Joe, I hope you are well. I apologies for any inconvenience this has caused, we experienced some issues with our back-office systems recently and are currently in progress of reuploading all files to the websites. If you could let me know which models it is you require this information for I will be more than happy to source this for you.
      • August 17, 2020
  • JeffSterling
    Contributor - Level 2
    2020-05-18

    I still have my old Tannoy SRM-12B and they still sound better than most anything on the market. I have one speaker making a rubbing sound audible only at low level listening. I am wondering if there are still replacement parts for these speakers.

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    • JeffSterling
      ChrisEdwards1

      Hi @JeffSterling ,


      Hope all is well.


      In this case we would recommend getting in touch with Lockwood Audio.


      Lockwood audio have been used by Tannoy for many years for servicing vintage Tannoy and supplying obsolete parts:
      www.lockwoodaudio.co.uk


      UNIT 28
      28 Ryefield Crescent
      Northwood
      HA6 1LT
      Phone
      +44(0)144 282 4007
      Mobile
      +44(0)781 304 1959
      Email
      [email protected]


      Alternatively please try the following eBay seller who stocks various old/rare components:
      http://stores.ebay.co.uk/mainlytannoy


      Hope this helps.


      Christopher Edwards


      Customer Solutions Lifestyle Specialist

      • May 18, 2020
  • alexminc
    Contributor - Level 1
    2020-04-16

    Hello. My Tannoy wireless headphones do not work together, it works either right or left.

    I tried all possible connection options. How to make the headphones work correctly?

    0 144
    • alexminc
      ChrisEdwards1

      Dear @alexminc,


      Hope you are well.


      If you have not already done so please try conducting a factory reset on the device, the below steps will guide you through this:


       



      1. Put the LIFE BUDS in the charging case,

      2. Press LIFE BUD to charging status (red LED on)

      3. Double-press the MFB button,

      4. The LIFE BUD reset successfully after blue LED flashes 5 times, then do the same for the other one.

      5. If reset is successful and both earbuds flash" red and blue", it means they are in pairing mode. Both earbuds will search automatically and then pair themselves.  After they are paired, only the master earbud (Right) will flash red and blue, and the other earbud flashes blue slowly. After the right earbud is connected to the mobile phone, both earbuds will have sound.


      If upon doing this it does not resolve the issue please submit a support ticket for further assistance.


      Take Care.


      Christopher Edwards


      Customer Solution Lifestyle Specialist

      • April 19, 2020
  • Westfield48
    Newcomer - Level 1
    2020-10-01
    I have a Tannoy TS2.8 Subwoofer connected to a home theatre system via a Marantz NR1506 AV Receiver. 
     
    The subwoofer is part of a set of Tannoy speakers HTS101 XP and all work perfectly except the subwoofer.
    It has worked in the past but there’s no audio now. The standby LED is red when switched off and flashes red when the unit is turned-on ..it doesn’t turn green.
     
    Please let me know if there's a speaker fault or a fault with the set-up

    Thanks

     

    T

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    0 143
    • Westfield48
      john0121 Hi Thomas, unfortunately this sounds like a fault with the amp board in the 2.8 and it will need to be serviced. Please fill out the the Service Request from via the Support button (top of the page) and a member of the team will arrange this with you.
      • October 1, 2020
    • Westfield48
      Westfield48 Hi John, many thanks for your prompt response ...I'll complete the service request : )
      • October 1, 2020
    • Westfield48
      Nigel67 Hi Thomas. This sounds like the subwoofer is going into protect mode. There is a hardware fault on the amp module. Please go to the support tab at the top of the page and submit a service request ticket and a colleague will get back to you shortly. I spoke to one of the repair guys and he said that if the unit is no longer under warranty, then you could take the amp module out of the subwoofer (with power disconnected) and send just this to us thus avoiding any possible damage to the cabinet and speaker during transit. If it is still under warranty, then we would require the whole unit back as removing anything would void the warranty.
      • October 1, 2020
    • Westfield48
      Westfield48 OK, thanks Nigel ..! I've completed the service request and I'll wait for their response
      • October 1, 2020
  • New
    Geoffgiligan1
    Newcomer - Level 1
    2020-11-24

    Hi, I have a pair of Tannoy 605 speakers one of which has blown the bass driver, I am looking for a replacement, the stock number on the rear of the driver is Tannoy 1661, are there any available please .         Thanks 

     

    0 140
    • Geoffgiligan1
      ChrisEdwards1 Hi Geoff, Unfortunately, due to the age of this model the parts you are requesting are now either discontinued or obsolete; In this case, we would recommend getting in touch with Lockwood Audio.

      Lockwood audio have been used by Tannoy for many years for servicing vintage Tannoy and supplying obsolete parts:
      www.lockwoodaudio.co.uk

      Alternatively please try the following eBay seller who stocks various old/rare components:
      http://stores.ebay.co.uk/mainlytannoy
      • November 24, 2020
  • New
    kishalaygd
    Newcomer - Level 1
    2020-12-11

    I am using Tannoy Mercury V4 Tower Speakers.

    Recently 1 of tweeter not working, mostly got damaged. Please help me to find the spare parts.

    0 139
    • kishalaygd
      RexBeckett Hi Kishalay, I suggest that you open a Care ticket for this. At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • December 11, 2020
      • Tannoy Mercury V4
        kishalaygd I have created a ticket
        • December 12, 2020
  • crystalgipsy
    Contributor - Level 1
    2020-02-26

    I have had a pair of XT6F for a while but really struggling to get a satisfactory sound from them. They seem very harsh at the top end and have boomy bass. They replaces a similar sized speaker that did not exhibit any of this. 

    Tried positioning and follow as closs as I can the positioning from the manual but it even brigher if I use the severe toe in recommend.

    I'm getting to the end of my tether with them so any ideas welcome. They sounded so much nicer when I heard them in shop. So likely my room is the key but I can't change this.

     

     

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    0 139
    • crystalgipsy
      OrsoniRemo

      Hi there, no offence, do you checked the connection polarity? If it is correct you could try to avoid the proximity from any reflective surface, like windows or mirrors. I hope this help, best regards

      • February 26, 2020
  • audioemotion
    Newcomer - Level 1
    2020-07-08
    Tannoy Legacy Arden Loudspeakers delivered recently have just been opened and found to have what appear to be water marks on the cabinet surfaces - I have photographs that show this. The serial number on both speakers is: Z190200029DEN. Advice please on how to proceed. Many thanks. Marion Lamont at Audio Emotion, Leven - 01333 425999
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    • audioemotion
      WilliamR At the top of this page, click Support -> Care -> Create a Care Ticket Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 8, 2020
  • Srinaldi12
    Contributor - Level 1
    2019-10-11

    I have a blown speaker.  I have a set of Tannoy Revolution mini xt.  I have contacted the dealer, and created a service ticket.  Noone has been of any help.  I absolutely love these speakers.  I don't want to go another route, but I'm on the verge of giving up and just buying another set of speakers from another manufacturer.  It's still under warranty and it's getting frustrating.

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