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229,108 members
104,083 posts
  • joemiller
    Newcomer - Level 2
    2020-08-17

    Why does literally every drawing of every product 2D/3D/Bim lead to a dead link on your website?

    It has been like this for weeks. Unfortunately my patience has run out with Tannoy brand under Music Tribe, it's a shadow of its former self. Too many choices out there who have the customers best interests at heart. Though you relentlessly beat on about customer obsession, nothing could be further from the truth.

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    1 75
    • joemiller
      ChrisEdwards1 Hi Joe, I hope you are well. I apologies for any inconvenience this has caused, we experienced some issues with our back-office systems recently and are currently in progress of reuploading all files to the websites. If you could let me know which models it is you require this information for I will be more than happy to source this for you.
      • August 17, 2020
  • New
    Bascule
    Newcomer - Level 1
    2021-01-24

    Hi,

    I've had these so long I don't remember what they are ?

    Wondering if anyone can help?

    Cheers,

    Andy

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    • Bascule
      Bascule The cabinet is about 25x50 cm
      • Jan 24
    • Bascule
      ChrisEdwards1 Hi Bascule, upon review, it appears you have a pair of DC1000 from the Series 90 range. I have included a copy of the brochure for you in the link below if this is of any help.

      https://we.tl/t-NCqpazmh1E
      • Jan 26
      • I've forgotten what these are!
        Bascule Cheers! :-)
        • Jan 26
    • Bascule
      Bascule Hi ChrisEdwards1 - Perfect, many thanks for that! :-)
      • Jan 26
  • New
    AndrewKing
    Newcomer - Level 1
    2021-01-14

    Hi all,

    I have just been given a Tannoy TS12 and I want to add it to my hifi system of a Rotel RA10 Rotel 980 BX and Tannoy M3's. The 980BX just has 2 outputs for speakers so I will have to combine the speaker wires of the Sub with a set of the speakers (does it matter which one) also where on the sub do I attach them?

    Oh and is this a good idea

     

    Cheers

     

    Andy

     

     

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    0 73
    • AndrewKing
      PedroRodrigues Hi Andrew that effectively depends what speakers you are using and how you wish to use your Tannoy Sub, never the less the best option is to check the Manual for this unit where you have all the information you require https://wsi.li/dl/waQXZ235uGvZgeWR2/ .Thank you
      • Jan 15
    • AndrewKing
      AndrewKing Hi Pedro, Just check out the manual and I cannot see any practical advices how would you wire the sub woofer to the set up and I have just swapped my Tannoy speakers into another room and so this set up will be running Monitor Audio BX2 Thanks
      • Jan 15
      • How to wire a TS12 sub woofer
        PedroRodrigues Hi Andrew please consider that you need to to use a cable as stated below to interface your speakers first with an amplifier and them with the Sub. Please follow the signal flow stated on the Tannoy TS12 picture considering that the output of the Amp will input o the sub and the outputs on the sub should connected to the Mains on your system. Thank you
        • Jan 15
  • Westfield48
    Newcomer - Level 1
    2020-10-01
    I have a Tannoy TS2.8 Subwoofer connected to a home theatre system via a Marantz NR1506 AV Receiver. 
     
    The subwoofer is part of a set of Tannoy speakers HTS101 XP and all work perfectly except the subwoofer.
    It has worked in the past but there’s no audio now. The standby LED is red when switched off and flashes red when the unit is turned-on ..it doesn’t turn green.
     
    Please let me know if there's a speaker fault or a fault with the set-up

    Thanks

     

    T

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    • Westfield48
      john0121 Hi Thomas, unfortunately this sounds like a fault with the amp board in the 2.8 and it will need to be serviced. Please fill out the the Service Request from via the Support button (top of the page) and a member of the team will arrange this with you.
      • October 1, 2020
    • Westfield48
      Westfield48 Hi John, many thanks for your prompt response ...I'll complete the service request : )
      • October 1, 2020
    • Westfield48
      Nigel67 Hi Thomas. This sounds like the subwoofer is going into protect mode. There is a hardware fault on the amp module. Please go to the support tab at the top of the page and submit a service request ticket and a colleague will get back to you shortly. I spoke to one of the repair guys and he said that if the unit is no longer under warranty, then you could take the amp module out of the subwoofer (with power disconnected) and send just this to us thus avoiding any possible damage to the cabinet and speaker during transit. If it is still under warranty, then we would require the whole unit back as removing anything would void the warranty.
      • October 1, 2020
    • Westfield48
      Westfield48 OK, thanks Nigel ..! I've completed the service request and I'll wait for their response
      • October 1, 2020
  • KarmenKung
    Newcomer - Level 1
    2020-10-01

    My pair of Tannoy SGM10 is more then 30 yrs old, like to recap the crossover with new capacitors, looking for the crossover wiring schematic to purchase proper capacitors. I can only find the schematic for SGM 12 - SGM 15. Where can I find schematic for SGM 10.

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    • KarmenKung
      Nigel67 Hi Karmen. I am sorry, but unfortunately we are not permitted to send out schematics for any products.
      • October 1, 2020
      • Recap crossover of Tannoy SGM 10
        KarmenKung Understand that, its just easier for me to order without taking the crossover out and check for the cap value. however is it allowed to show me the parts list of capacitors for the SGM 10 so that I can go order the caps? Or do you be able to supply new capacitors? Just like to find an easy way to recap my speakers. they are too old and need to be replaced.
        • October 2, 2020
      • Recap crossover of Tannoy SGM 10
        Nigel67 I have checked with a colleague and we do not have the BOM for this crossover. He has suggested this website. They may be able to help you. https://www.hilberink.nl/speaker.htm
        • October 5, 2020
  • longmanjon
    Contributor - Level 1
    2020-06-12
    hi, can anyone help put me in touch with someone that can provide spares for the reveal 502, as i need a replacement mid/bass driver. i have raised a case but have had noresponse
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    • longmanjon
      ChrisEdwards1 Hi @longmanjon ,

      I hope you are well.

      Would it be possible to share your case number for me and i will take a look into its current status?

      Thanks in advance.

      Christopher Edwards
      Customer Solutions Lifestyle Specialist
      • June 15, 2020
    • longmanjon
      longmanjon this is one of them CAS-105358-G3C5V6
      • June 15, 2020
    • longmanjon
      longmanjon i raised another CAS-107547-Z2X0N5
      • June 15, 2020
  • New
    Aceman23
    Newcomer - Level 1
    2020-11-28

    where i can i get my powered tannoy Ellipse 10 Amp repaired or replaced?

    0 68
    • Aceman23
      RexBeckett Hello James, I suggest that you open a Care ticket for this. At the top of this page, click Support then scroll down and select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • November 28, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        Aceman23 I have tried but i cannot go beyond the model drop down as my model is not there. My studio monitor is The Powered Tannoy Ellipse 10 Non iDP please have them contact me as i cannot go beyond that drop box so i can open a ticket. It is odd they did not post this model it is a professional monitor, please help thank you.
        • November 28, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        RexBeckett James, i suggest that you send a PM to Nigel Turner. He should be able to help you with this.

        Edit: I have send Nigel a PM directing him to this discussion.
        • December 2, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        Aceman23 Thank he did tried to help but he sent me to a person in california who asked for my personal information but has not ignored all my emails. Seems a bit odd i paid huge money for this studio monitors i love them but this is not acceptable i will no longer buy anything from tannoy and will tell my clients and fans from the radio station i work for to stay way from this company. I will ask my lawyers to see if i can make a legal claim. Thank you again.
        • December 22, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        Nigel67 Hi James. Embarrassed is not the word I am sorry to say . I have contacted the technician in our Vegas office. He has received your last e-mail, but they advise me that they are having technical issues with their e-mail system which means most of them are unable to access any e-mails. It does appear that one or two are able to answer e-mails and I have asked for them to reply to you today. So very sorry.
        • December 23, 2020
    • Aceman23
      Nigel67 Hi James, I have seen all three of your tickets in the queue for your Ellipse speaker. One of the spares team in Vegas will get back to you shortly with the information you require.
      • December 3, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        Aceman23 OK well its been over a week, i sent him the information he require, nothing. 4 days ago i emailed that person and nothing. please help or refer me to another technician here in the usa who can help me or you guys can service me.
        • December 21, 2020
  • ayhankizmaz
    Newcomer - Level 1
    2020-06-23
    I have Tannoy Kensington SE. Is there any upgrade kit for tannoy or what can I do for better sound.
    0 68
    • ayhankizmaz
      AlexLane Hi, there is no upgrade kit per say! What specifically do you want to improve? Could you detail your setup and space for me, might be able to give you some tips ;)
      • June 23, 2020
      • Tannoy kensington se
        ayhankizmaz Hi,
        • June 27, 2020
      • Tannoy kensington se
        ayhankizmaz Hi amp. İs asr emitter 1 and dcs puccini cd player my speaker cable is transparent audio biwire..
        • June 27, 2020
  • axshack
    Contributor - Level 1
    2020-02-06

    Hi, I have a pair of Eyris 2 floor standing column speakers - which are truly magnificent and have been for some years now, but, I am not so sure that I have placed them in the best position - specifically, what distance from the wall should I place these rearward facing bass reflex ported speakers?

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  • LP8400
    Newcomer - Level 1
    2020-06-23
    I m looking for the screws to assemble the low feet (or you can also use them for hanging speakers on the walls). I need two complete sets (to assemble the speaker in the holder, to attach the bottom rubber foot, and to install the safeguard mesh in front of the speaker). If someone has an alternative, let me know pls.
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    • LP8400
      AlexLane Hi there! Could you please put in a support ticket to contact our parts team, they should be able to help!
      • June 23, 2020
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