Statistics

229,104 members
104,079 posts
  • New
    kishalaygd
    Newcomer - Level 1
    2020-12-11

    I am using Tannoy Mercury V4 Tower Speakers.

    Recently 1 of tweeter not working, mostly got damaged. Please help me to find the spare parts.

    0 62
    • kishalaygd
      RexBeckett Hi Kishalay, I suggest that you open a Care ticket for this. At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • December 11, 2020
      • Tannoy Mercury V4
        kishalaygd I have created a ticket
        • December 12, 2020
  • thepresp
    Newcomer - Level 1
    2020-07-27

    I've raised a ticket for spare parts almost 3 weeks ago but I've not heard anything.

    are you having issues?

    0 62
    • thepresp
      ChrisEdwards1 Hi thepresp, I hope you are well. We are currently experiencing issues with our back-office systems, this has unfortunately caused some issues with response times. Our teams are working on resolving this issue but at this time all we can do is apologize and ask for your patience. Once all systems are back up we will endeavor to send out a response as soon as possible.
      • July 27, 2020
    • thepresp
      thepresp Thanks Chris. How are tour back office systems looking now? I’m hoping you’re back up and running otherwise someone needs sacking.
      • August 1, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, it appears most of our systems are now back online and the spares team have been able to start processing cases again, they do have a backlog so it may still be a few days before you receive a response, however, the will endeavor to reach out as soon as possible.
      • August 2, 2020
    • thepresp
      thepresp Hi Chis, I’m now getting extremely frustrated with the length of time this is taking. I’ve been a Loyal Tannoy customer for many years and have always received excellent customer service.
      • August 19, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, I'm sorry to hear you have not yet heard back. Could you share with me your case number and I will ask the team to take a look at this?
      • August 19, 2020
  • New
    Pugwash1
    Newcomer - Level 1
    2021-01-17

    Hi. My XT 6F speakers are really overbearing in the high frequencies. Very harsh especially on vocals.

    Im using a Musical Fidelity X-A2 amp which has been checked over and found to be fine.

    Any ideas?

    Thanks

    0 60
    • Pugwash1
      PedroRodrigues Hi,Pugwash1, if you confirm that the cables that you are using are in good conditions and the power supply on your speakers are connected directly to a wall socket are behaving normally. In this case I would suggest to follow the link below to submit an assistance case for your unit so we can assist with more tools https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=Tannoy Thank you
      • Jan 18
    • Pugwash1
      Pugwash1 Hi Pedro. I thought that I was getting somewhere with the HF problem but in my opinion there is definitely a fault.
      • Jan 30
    • Pugwash1
      Pugwash1 Hi Pedro. I thought that I was getting somewhere with the HF problem but in my opinion there is definitely a fault.
      I have replaced cables and tried a brand new Audiolab amp with these speakers but all of the higher frequencies sound distorted.
      • Jan 30
  • New
    Egan
    Newcomer - Level 1
    2020-12-08

    Hello

    iam trying find a replacement 7" speaker for one of my tannoy sensys dc1. The speaker rattles loudly during some low frequencies. The outer ring of the speaker shows no damage. Coil issue perhaps. 

    0 60
    • Egan
      KyleJohnson Hi Brian, Kyle here with Music Tribe. You can contact our parts team by clicking on the Support link at the top of the page, then scroll down and select Spare Parts.
      • December 8, 2020
  • JeffSterling
    Contributor - Level 2
    2020-05-18

    I still have my old Tannoy SRM-12B and they still sound better than most anything on the market. I have one speaker making a rubbing sound audible only at low level listening. I am wondering if there are still replacement parts for these speakers.

    read more...
    0 59
    • JeffSterling
      ChrisEdwards1

      Hi @JeffSterling ,


      Hope all is well.


      In this case we would recommend getting in touch with Lockwood Audio.


      Lockwood audio have been used by Tannoy for many years for servicing vintage Tannoy and supplying obsolete parts:
      www.lockwoodaudio.co.uk


      UNIT 28
      28 Ryefield Crescent
      Northwood
      HA6 1LT
      Phone
      +44(0)144 282 4007
      Mobile
      +44(0)781 304 1959
      Email
      [email protected]


      Alternatively please try the following eBay seller who stocks various old/rare components:
      http://stores.ebay.co.uk/mainlytannoy


      Hope this helps.


      Christopher Edwards


      Customer Solutions Lifestyle Specialist

      • May 18, 2020
  • Orlandobrianc
    Newcomer - Level 1
    2020-10-09

    Looking to buy the Tannoy Cheviot but can't find any to listen to in NY/NJ

    0 58
    • Orlandobrianc
      Nigel67 Hi Brian. I am sure that you have probably already tried this link but just in case not, please have a look here https://www.tannoy.com/buy.html?isoCode=US&type=STORE to see if any of these stores are in NJ/NY.
      • October 8, 2020
    • Orlandobrianc
      Orlandobrianc Thx Nigel. I did. I’m in Manhattan an the closest stores are 3 hours away. Any idea why Tannoy is so hard to find in the US?
      • October 9, 2020
      • Does anyone know where to find Tannoy speakers in New York/New Jersey
        Nigel67 Hi Brian, let me ask some questions for you. It does seem a little strange that there isn't a reseller in Manhatten. I will get back to you.
        • October 9, 2020
      • Does anyone know where to find Tannoy speakers in New York/New Jersey
        Nigel67 Hi Brian, it appears that this shop sells Tannoy. You may have to give them a call to see if they sell Cheviots though
        https://www.newyorksoundandvision.com/
        • October 9, 2020
    • Orlandobrianc
      Orlandobrianc Thx Nigel. They stopped selling them as well. I’ve heard from others that there is Apparently problems with factory support, price increases and a national distributor that wants to be a national reseller?
      • October 10, 2020
  • New
    JD23
    Newcomer - Level 1
    2021-01-24

    A couple of years ago, I bought a house that had a theater room in the basement.  The previous owner left the rear speakers installed in the wall.  I pulled one out and learned they are Tannoy iw60 efx boxes.  I found the manual online.  I'm a speaker noob.  I read the cinema mode is 4 ohms while a music mode is 8 ohms.  My receiver only goes down to 6 ohms.  So, I assume I need the speakers to be in music mode.  I have no clue how to do this.  I would appreciate any help.  Also, advice on whether these will be good rear surround speakers would be great.  Thanks!

    read more...
    0 57
    • JD23
      PedroRodrigues Hi JD23 when using the Tannoy iW60 EFX I would recommend having a Amplifier Power that offers the following power and impedance 100 - 200 W @ 8 Ohms and power handling of Average 100 W; Programme 200 W; Peak 400 W so you must look for power amplifier that offers these specifications to avoid any issues. Thank you
      • Jan 25
    • JD23
      JD23 Thank you for the reply. I am wondering how to make the speakers 4 ohms vs 8 ohms. Aside from the normal red and black pair of banana plugs, there is a green connector on the back with a place to insert 4 wires and set screws to tighten down on them. The holes are marked two with a plus and two with a minus. Does this have something to do with the resistence?
      • Jan 25
  • New
    DarrellTee
    Newcomer - Level 1
    2020-11-27

    Doing some open baffle deigns and need a pair of VX12 drivers with crossovers

    0 56
  • MarkusTietgen
    Newcomer - Level 1
    2020-10-06

    Hello,

    I'm looking for replacement speakers for my TANNOY 638.

    (All 4 speakers I want to renew).

    Where to get for which price ?

    Kindly help. Thanks

    0 56
    • MarkusTietgen
      Nigel67 Hi Markus. Please go to the support tab at the top of the page and submit a spares request ticket. One of my colleagues will then be able to help you with availability and cost.
      • October 5, 2020
  • ricksihra
    Newcomer - Level 1
    2020-10-18

    Happy sunday.. I have the Tannoy system 12'S, they are amazing studio monitors. I unfortunaetly blew one of the tweeters.. I have been searching high and low for replacement with no luck ! Can anyone please help ? apparently these are the same fit as the 15". I am in canada. 

     

    Thank you,

     

    Rick

    read more...
    0 55
    • ricksihra
      RexBeckett Hi Rick, the best way forward is to open a Care ticket: At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 18, 2020
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