• New
    Pugwash1
    Newcomer - Level 1
    2021-01-17

    Hi. My XT 6F speakers are really overbearing in the high frequencies. Very harsh especially on vocals.

    Im using a Musical Fidelity X-A2 amp which has been checked over and found to be fine.

    Any ideas?

    Thanks

    0 108
    • Pugwash1
      PedroRodrigues Hi,Pugwash1, if you confirm that the cables that you are using are in good conditions and the power supply on your speakers are connected directly to a wall socket are behaving normally. In this case I would suggest to follow the link below to submit an assistance case for your unit so we can assist with more tools https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=Tannoy Thank you
      • Jan 18
    • Pugwash1
      Pugwash1 Hi Pedro. I thought that I was getting somewhere with the HF problem but in my opinion there is definitely a fault.
      • Jan 30
    • Pugwash1
      Pugwash1 Hi Pedro. I thought that I was getting somewhere with the HF problem but in my opinion there is definitely a fault.
      I have replaced cables and tried a brand new Audiolab amp with these speakers but all of the higher frequencies sound distorted.
      • Jan 30
  • New
    Rammie
    Newcomer - Level 1
    2020-11-20

    Hallo,

    My midrange speaker is blown. Where or how can i get a new one (Tannoy Mercury MX2  JD9EA).

    0 108
  • thepresp
    Newcomer - Level 1
    2020-07-27

    I've raised a ticket for spare parts almost 3 weeks ago but I've not heard anything.

    are you having issues?

    0 107
    • thepresp
      ChrisEdwards1 Hi thepresp, I hope you are well. We are currently experiencing issues with our back-office systems, this has unfortunately caused some issues with response times. Our teams are working on resolving this issue but at this time all we can do is apologize and ask for your patience. Once all systems are back up we will endeavor to send out a response as soon as possible.
      • July 27, 2020
    • thepresp
      thepresp Thanks Chris. How are tour back office systems looking now? I’m hoping you’re back up and running otherwise someone needs sacking.
      • August 1, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, it appears most of our systems are now back online and the spares team have been able to start processing cases again, they do have a backlog so it may still be a few days before you receive a response, however, the will endeavor to reach out as soon as possible.
      • August 2, 2020
    • thepresp
      thepresp Hi Chis, I’m now getting extremely frustrated with the length of time this is taking. I’ve been a Loyal Tannoy customer for many years and have always received excellent customer service.
      • August 19, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, I'm sorry to hear you have not yet heard back. Could you share with me your case number and I will ask the team to take a look at this?
      • August 19, 2020
  • pendragon
    Contributor - Level 2
    2019-11-17

    I have a new gleaming set of Ardens and also a wood burner which does create some fine dust over time. How is it best to keep the drivers free from dust. Some say a vacuum cleaner (!) others a soft brush and yet others a dust blower. Anyone got the answer? Thanks

    read more...
    0 106
  • Doggie
    Newcomer - Level 1
    2020-07-12
    I've blown one of the tweeters, is there any way I can get a replacement or is there an up grade I can get and replace both tweeters?
    0 106
    • Doggie
      RexBeckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 13, 2020
  • New
    wsblissjr
    Newcomer - Level 1
    2021-02-08

    I'm interested in getting some Reveal 502 monitor speakers (I think anyway) however they don't seem to be available at any of the usual suspects in the USA where they use to be... Sweetwater, Guitar Center, etc.  Is there a reason for that? Are they still a current product or are they being replaced?

    read more...
    0 102
    • wsblissjr
      Nigel67 Hi, yes they are still a current product. You will need to contact Sweetwater and they will be able to give you a date when they are coming back into stock.
      • Feb 8
  • New
    AndreaPoli
    Newcomer - Level 1
    2021-01-15

    Hello, I wired my System 1200 in biamp mode, using an electronic crossover, I would like to know how and if I have to detach the one inside the speakers.

    kind regards

    0 101
    • AndreaPoli
      DavidKnighton Hello Andrea,
      Generally speaking, most 2-way speakers will have a built in crossover, so you don't need to use an external crossover. If you favor an external crossover, you do need to connect the external crossover outputs straight to the low/high drivers directly, bypassing the internal crossover. This might be a problem for you, as the System 1200 appears to only have a single pair of terminals. For external Bi-Amp, you'd need two pairs of terminals, one pair connecting to the low driver, and one pair connecting to the high driver. This will require some modification to the cabinet in order to work. If you want my opinion on the matter, you should leave the cabinet as is and utilize the internal crossover, as the system sounds stellar on it's own.
      • Jan 15
    • AndreaPoli
      AndreaPoli Hi, David
      First of all I wanted to thank you for answering me,
      the System 1200 model has two terminals, the first for the bass and the second for the highs, luckily I just had to disconnect the internal crossover and rewire the tweeter and the woofer to the correct terminals, the sound is incredible, you just need to have some tricks in the calibration of the external crossover which has now been set up correctly. Thanks again for the advice??
      • Jan 15
      • Tannoy System 1200 Bi-Amped
        DavidKnighton Hello Andrea,
        That's odd, the one I was looking at online appeared to only have a single pair of terminals. It's possible I was looking at the wrong model. Can you send a pic of your rear panel?
        • Jan 15
      • Tannoy System 1200 Bi-Amped
        DavidKnighton Just realized my computer brightness was turned down and I couldn't see the black terminals against the speaker cabinet. My bad!
        • Jan 15
  • New
    Pribalta
    Newcomer - Level 1
    2021-01-16

    Hi

    I am the owner of a Tannoy arena highline system and the subwoower ts500 is making a very loud chirping noise.

    Is there any recommendation how to deal with this problem?

    Best regards

    0 100
    • Pribalta
      Nigel67 Hi Pribalta. This could be a component in the power supply that is starting to fail. Its very difficult to give a definitive answer without us taking a look at it. I would advise that you send it in to us for repair by clicking on the support tab at the top of the page and in the new window that opens, scroll down to the service tab and submit a ticket.
      • Jan 17
      • Chirping sound in subwoofer
        Pribalta Thanks Nigel. The issue happens when the device is connected, if the input cable is removed the sound disappears. The device was bought 5 years ago so unfortunately the warranty has expired. Nevertheless I appreciate you taking time to look into this. I will first reach out to a local electronics store and see what can be done.
        • Jan 27
      • Chirping sound in subwoofer
        Nigel67 Have you confirmed that the problem is not the device that is feeding the sub? Do you have anything else that you can plug into the sub to see if the noise re-appears or not. I would also try a different cable, although if a ground was broken the noise wouldn't sound like the noise you are hearing. i would definitely try another source and cable before taking the sub apart.
        • Jan 27
  • ricksihra
    Newcomer - Level 1
    2020-10-18

    Happy sunday.. I have the Tannoy system 12'S, they are amazing studio monitors. I unfortunaetly blew one of the tweeters.. I have been searching high and low for replacement with no luck ! Can anyone please help ? apparently these are the same fit as the 15". I am in canada. 

     

    Thank you,

     

    Rick

    read more...
    0 100
    • ricksihra
      RexBeckett Hi Rick, the best way forward is to open a Care ticket: At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 18, 2020
  • New
    kentbyerly1
    Newcomer - Level 1
    2020-12-03

    Does anybody know if recone kits are available for the Tannoy system 10 DMT II studio monitor.

    Thanks

    0 100
    • kentbyerly1
      john0121 Hi Kent, you can submit a spares parts inquiry via the support button at the top of the page, a member of the team will then be able to provide you with pricing and availability.
      • December 3, 2020
    • kentbyerly1
      Tgregorek I got the last 2 diaphragms on the planet.
      • December 4, 2020
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