Statistics

242,698 members
119,094 posts
  • supmha
    Newcomer - Level 1
    2020-09-04

    Hi,

    I've this error (cf picture) Driver error : Error creting bus, so I can't use my goxlr.

    Could you give me the drivers link ? I've alredy test to reinstall GoXLR-App-1.2.3.103.exe but KO.

    Thanks in advanced.

    Best Regards

    read more...
    0 3,352
    • supmha
      PedroRodrigues Hi supmha Please follow the link below to access all the resources available for this unit https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK
      • September 6, 2020
      • goxlr - Driver error : Error creating bus ....
        Knockturnal808 funny i did that and it took to me to where it all started to mess up
        • 1
        • ·
        • September 12, 2020
      • goxlr - Driver error : Error creating bus ....
        PedroRodrigues Have you re-install the drivers,have you confirm if the drivers on your computers are all up to date, ?
        • September 13, 2020
  • AlessandroBoero
    Contributor - Level 2
    2019-05-24

    Voicelive  4..when it ready on the market????   tc helicon... 

    0 2,685
    • AlessandroBoero
      PetGerbil

      Now that Mr Behringers in charge, It will probably be released soon, and be an expresso machine...


      Cos,y'know "..the core demographic of 17 to 25 year olds drink coffee."

      • May 24, 2019
    • AlessandroBoero
      omani

      I'm sure it will be before they provide any of the talked about updates for the VL3X.


       


      They prefer to release new gear than making existing gear better.


       


      The switch6 pedal being able to trigger 6 different loops, but not in serial mode, makes it pretty useless.

      • May 25, 2019
    • AlessandroBoero
      DanielHare

      I am considering the Headrush looperboard to replace my voicelive 3. Assuming Voicelive 4 is enver going to happen...


      Have you tried it?

      • June 25, 2019
    • AlessandroBoero
      TCH-Rob

      Thanks for your excitement about the VoiceLive line! We’ve got a team working hard to figure out how we can improve on the features that the VoiceLive 3 currently offers, as we are always looking to improve upon what we’ve built before! As I'm sure you understand, the process of developing new gear in the music tech industry is a long one - beyond the mechanics and engineering work that begins years before a product is released, there is also a period of time during which testing and corrections take place until the product meets our requirements - all of this happens before the product is ever announced or manufactured. 


      For this reason, we do not project release dates for products that are in progress. We prefer to offer accurate estimations, something we cannot do when a product is still in the development or testing phase.  


      We appreciate your curiosity around upcoming products, and are regularly checking in with our community on MTC. There is an interesting community discussion with some VL4 speculation and requests, check it out at this link: http://bit.ly/2Wir7Zl 

      • July 31, 2019
  • New
    newbz4ever
    Newcomer - Level 1
    2020-11-24

    I have had the GOXLR for about a month and the sampler is still not working. When I go to record something, no audio is saved. When I download a sound byte/clip it shows the wave form, but when I click play it doesn't work either. Is there a function on the GOXLR thats keeping this from working or do I need to try and re-install the software?

    read more...
    0 2,322
    • newbz4ever
      WilliamR Hello Andrew, William Reichling here from music tribe. Could you click on the Support link at the top of this page? On the Support page, scroll down to the bottom and click on Technical Support to get started. please put my name in the subject so that I'll get it directed to me. I'll be glad to help you out with this.
      • November 24, 2020
      • Sampler Not Functioning correctly on the GOXLR
        ItsNicochi For some reason my support ticket is not working so ill ask here. I have the exact same problem as this guy. all of my audio is set up correctly as far as i can tell and the sampler seems to be functional. When i try to record audio or play an audio file it doesn't work. if you were able to figure this guys problem out please let me know what I should do.
        • Jan 21
      • Sampler Not Functioning correctly on the GOXLR
        WilliamR Hello, First, start by closing your GOXLR app. If you go into your documents folder, find the GOXLR folder. Drag it to the desktop so that it is no longer there. Then reopen your GOXLR app. It should create a new folder. This should restore the default sampler folder if it were corrupt. You can go into the GOXLR folder you dragged into your desktop and retrieve any presets and profiles you had previously and drag them into the proper locations in the new folders created to get them all back.
        • Jan 22
  • AidanBell
    Contributor - Level 2
    2019-11-23

    Does anyone know where I can find the driver/app for the GOXLR MINI? I've just bought one, the instruictions say to download the software from TC Helicon, but it's not there! I've tried the GO XLR software but that doesn't work with the MINI. Any thoughts, anyone, please? Thanks.

    read more...
    0 2,275
    • AidanBell
      KenMitchell

      Hi Aidan ( @AidanBell ), 


       


      Welcome to the community (and the mess of Music Tribe's website).  I'd recommend opening a support ticket here: https://www.tc-helicon.com/brand/tchelicon/support#googtrans(en|en)


       


      You should get an automated email reply once you open the ticket. It will say they will get in contact with you within one business day but be patient.  It has been taking more like a week (or more) lately. 


       


      If you don't get the auto-reply, check your spam/junk mail folder. 


       


      @TCH-Spencer may also be able to help. 


       


      Ken


       


       

      • November 23, 2019
    • AidanBell
      AidanBell

      Many thanks Ken. In fact I've just a few minutes ago found it, so all is well. Cheers.

      • November 23, 2019
    • AidanBell
      KenMitchell

      Hi Aidan, 


       


      Can you post a link? I still don't see it on product download page. 


       


      Thanks,


      Ken

      • November 23, 2019
    • AidanBell
      TCH-Spencer

      For anyone else who might receive a GoXLR Mini earlier than we expected, you can find firmware on our Discord here, in the "goxlr-mini-releases" channel.  Cheers!

      • November 26, 2019
  • New
    JoseMuoz
    Newcomer - Level 1
    2020-12-19

    Hi! I bought a GoXLR almost a month ago and have been enjoying it so far. I tried out the sampler but can't seem to get it to record anything. The instructions were to just press and hold the button while talking. It does not seem to work. I tried restarting the app and reinstalling it.

     

    Please let me know if ou have any ideas. Thank you.

    read more...
    0 1,614
    • JoseMuoz
      PedroRodrigues Hi, Jose, there are usually 6 causes for the sampler to not record new samples so start with #1 and move on if your issue persists.
      1.) Restart the GOXLR app and GOXLR then try to record a sample again.
      2.) In the routing table of your GOXLR app, uncheck and then recheck mic in the samples row at the bottom then try to record a sample again.
      3.) Go into windows sound settings by searching "Change System Sounds" in your taskbar, go to the recording tab, right click on samples then click properties, navigate to the levels tab and make sure that the slider is at 100 and not muted, then try to record a sample again.
      4.) Disable or add exceptions to the GOXlR documents folder/GOXLR App to any 3rd party Anti-Virus like Avast, Malawarebytes, etc.... avast has been known to keep samples from being created so best to create the exception in others if you are running more than 1
      5.) Close your GOXLR app and keep it closed, navigate to your GOXLR samples folder (by default it is in your documents/GOXLR) if you have samples in that folder make sure to copy the folder somewhere safe, then delete it from the GOXLR folder, restart the GOXLR app and try to record a sample again.
      6.) Try another USB port and repeat.
      Please try all these steps and you will have the sample up and running in no time.
      Thank you
      • December 21, 2020
  • Ysaweres
    Newcomer - Level 1
    2020-07-01
    My goxlr will start up and then just crash.
    0 1,493
    • Ysaweres
      Dale_M Hi there!

      We are getting a number of reports from service tickets through community that the GO XLR app is crashing after opening, we are contacting R&D to deal with this issue and we will let you know as soon as we have any developments.

      Sorry for the inconvenience.
      • July 1, 2020
      • GOxlr app keeps crashing
        WilliamR The simplest solution is to 1.) Disable your internet and start the app, then you can re-enable your internet
        • 1
        • ·
        • July 1, 2020
    • Ysaweres
      COMarine1371 Doing the internet thing worked for me idk if i will have to do every time or not....Thank you tho
      • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.

        Please use this App installer if you are still experiencing crashing:

        http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
        • 1
        • ·
        • July 2, 2020
      • GOxlr app keeps crashing
        Ysaweres it worked thank you so much
        • 1
        • ·
        • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Great news! Thank you for letting us know
        • July 2, 2020
    • Ysaweres
      Johnnodordrecht For me solved
      • July 2, 2020
  • CKa
    Contributor - Level 3
    2019-07-15

    In the advert for the "TC-Helicon Go Guitar" it says "with the creative suite of TC Helicon mobile apps"  but this suite to be used with this device is nohwere to be found?

    SO What apps does the "Go Guitar" work with ?

    Als it say it can connect to PC, but how, which adapter, what driver, what program, is nohwere specified..

    DId i get cheated when i bought this "TC-Helicon Go Guitar: device then? up to now it seems totally unusable...

    read more...
    0 1,492
    • CKa
      TCH-Rob

      Hi @CKa,


       



      We are currently working on expanding the TC Helicon suite of apps but right now only the "Go Record" app is available.  This app is primarily focused on vocals but also works with Guitar.

      The companion app for GO GUITAR and GO GUITAR PRO will be a powerful guitar amp-modelling and effects app which we're very excited about; it's still in beta, but should be ready soon! Your Go Guitar will also work with 3rd party audio recording apps.
      • July 16, 2019
    • CKa
      CKa

      Ok, thank you, i will have to be patient then i guess.


      The text on your website : 


      " TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store!" 


      Together with the "QUickstart"  Youtube presentation by Elli at : 


      https://www.youtube.com/watch?v=AxbBNZI51Do


       sold me the device, but this now feels a bit misleading for somreason, sorry to have to say so...


      But we will see if any of this  "extensive arry of mobile applications" will become available at any time soon, hopefully it will. 


       

      • July 16, 2019
    • CKa
      TCH-Spencer

      Hey @CKa,
      Sorry to hear you're feeling mislead about getting Go Guitar...


       


      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):



      • 4 pedals:  Over Drive, Super Chorus, Small Phaser, Analog Tremolo

      • 1 amp head:  Super Clean

      • 1 speaker cab:  FBlues 1x12 Combo

      • 3 microphones:  Flat, Dynamic S57, Condenser kh40

      • 4 rack effects:  Super Chorus, Analog Delay, Analog Tremolo, Small Phaser

      • Chromatic monophonic tuner (polyphonic tuner must be unlocked)

      • All other features - including metronome, backing track import, recording, MIDI learn, and more


      If that's not enough for you, there are lots of other guitar amp sim apps out there.  There are even a bunch of free ones - here are some free guitar amp sim apps I've used (on Android) and can recommend:  ToneBridge, BandLab, and Deplike to name a few.

      • November 28, 2019
    • CKa
      CKa

      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      -- Nope, this link leeds to an empty page ... 


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):


      -- Nope, this link leeds to an empty page also ...


      Your product page at URL :


      https://www.tc-helicon.com/Categories/Tchelicon/Mobile/Interfaces/GO-GUITAR/p/P0DP5#googtrans(en|en) 


      Still claims :


      "Want to add some effects to your guitar or record the riffs you’ve been working on? GO GUITAR integrates seamlessly with the creative suite of TC Helicon mobile apps. When it comes to sparking your creativity, TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store! And if that's not enough"


      So i am wondering where this suite of specially designed app's are to be found, because it just is not there as far as i can tell...


      So i cn say in honesty : it is still misleading for anyone interested in thi TC-Helicon product


       

      • December 25, 2019
    • CKa
      TCHelicon-Tad

      Our apologies. The link was working last month when it was posted. I think our web development team has moved the article to a new location. I will work on getting a new link for you. 

      • January 14, 2020
  • lana22
    Contributor - Level 1
    2019-07-08

    I powered down and accidentally powered up a few minutes after... shouldn't have bothered it, but it powered back up with a blue screen. 

    It is version 1.2.00 build 61
    I'm using VoiceTouch on my Mac.

    VoiceTouch says it's being used by another app. I've done everything a person can do on my Mac (privacy settings in Chrome, system preferences...) to make that not the case, to no avail.

    I can't see the screen, so I can't do anything like a factory reset - because I can't tell what's happening.

    I, of course, have a gig tonight.

    Please help me.

     

    read more...
    0 1,136
    • lana22
      BrianLowe


      @lana22 wrote:


      I powered down and accidentally powered up a few minutes after... shouldn't have bothered it, but it powered back up with a blue screen. 

      It is version usps tracking 1.2.00 build 61
      I'm using VoiceTouch on my Mac.


      VoiceTouch says it's being used by  another app. I've done everything a person can do on my Mac (privacy settings in Chrome, system preferences...) to make that not the case, to no avail.


      I can't see the screen, so I can't do anything like a factory reset - because I can't tell what's happening.


      I, of course, have a gig tonight.


      Please help me.


       





      I am also facing the same issue here. Help is highly appreciated.

      Thanks in advance,
      Regards,
      Brian

      • July 8, 2019
    • lana22
      TCH-Spencer

      Hey @lana22 and @BrianLowe,
      Both of you will need to get in contact with our support team via this link.  Good luck!

      • July 9, 2019
    • lana22
      kantefier

      Greetings!


      I'm currently facing the same issue on my unit. Suddenly only blue screen, device doesn't boot up. Downloaded Voicesupport 2, as some older internet posts suggest, but on both operating systems (Win & OSX) I get the same result: "Device in use".


      Also, provided link doesn't work. Please help!

      • January 1, 2020
    • lana22
      TCH-Rob

      Hi @kantefier ,


      You can receive help from the "support" tab on www.musictribe.com


       

      • January 3, 2020
    • lana22
      optpenn

      Greetings!


      This is not good!!! I'm facing the same issue on my unit. I see only a blue screen. I Downloaded Voicesupport 2, as some older internet posts suggested.  I got the same results: "Device in use". 


      Please Help!

      • January 7, 2020
  • Mortehl
    Newcomer - Level 1
    2020-08-03

    Hey there.  I use the sampler and the mixer channels no problem but I have never been able to get the voice effects to work.  I have no idea why, but is there something I'm missing? I press for example the megaphone button and nothing changes.  Same with the dials. They don't alter my voice at all.

    read more...
    0 767
    • Mortehl
      PedroRodrigues Hi Mortehl When you are referring to effects on the GO XLR are you referring to the Mic processing? If you are effectively referring to the Compressor; Gate and De-Esser they are more to process your signal than an effect itself, have you tried to make any changes on an of the processing tools and compare with the unprocessed signal?
      • August 19, 2020
  • davidmck
    Newcomer - Level 1
    2020-07-03
    Just purchased used VL3. (2nd July 2020) Trying to update firmware, but Voicesupport says no internet connection to TC Helicon server? Have now tried on three different computers and same message, Sometimes get message to say VL3 being used by another program (it isn't)
    read more...
    0 715
    • davidmck
      PlamenPenev I have the same problem. After a reset of VoiceLive 3, Voicesupport 2 does not connect to the Internet. And this for several days now - there are no answers, and I can't work.
      • July 3, 2020
    • davidmck
      SpyderZA I am having the same problem with Voicesupport and Voicesupport 2. My Voicelive Touch 2 is pretty useless now and I have also got work to finish.
      • July 3, 2020
    • davidmck
      FabioValdez If you were using it before, just disconnect from internet and start the program, then you can connect again. If it's a fresh new installed then there's no workaround because it requires connection to the server for first time running. In the first post they said that is because they changed the server so it does't connect to the new server yet.
      • July 4, 2020
    • davidmck
      davidmck Already tried disconnecting from internet, starting program, and then connect to internet - made no difference. Also getting message saying "Voicesupport is unable to load required control files"
      • July 5, 2020
    • davidmck
      vic91218 I can't connect to the voicesupport as well.. bummer. Guess I'll return this thing
      • July 5, 2020
Go to page