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298,776 members
182,439 posts
  • supmha
    Newcomer - Level 1
    2020-09-04

    Hi,

    I've this error (cf picture) Driver error : Error creting bus, so I can't use my goxlr.

    Could you give me the drivers link ? I've alredy test to reinstall GoXLR-App-1.2.3.103.exe but KO.

    Thanks in advanced.

    Best Regards

    read more...
    0 13,138
    • supmha
      PedroRodrigues Hi supmha Please follow the link below to access all the resources available for this unit https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK
      • September 6, 2020
      • goxlr - Driver error : Error creating bus ....
        Knockturnal808 funny i did that and it took to me to where it all started to mess up
        • 1
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        • September 12, 2020
      • goxlr - Driver error : Error creating bus ....
        PedroRodrigues Have you re-install the drivers,have you confirm if the drivers on your computers are all up to date, ?
        • September 13, 2020
    • supmha
      ACCRISTALSKY

      I have same issue cant fix it hmmm

      • November 19, 2021
    • supmha
      misterveeeen

      ..

      • Jun 27
  • New
    JoseMuoz
    Newcomer - Level 1
    2020-12-19

    Hi! I bought a GoXLR almost a month ago and have been enjoying it so far. I tried out the sampler but can't seem to get it to record anything. The instructions were to just press and hold the button while talking. It does not seem to work. I tried restarting the app and reinstalling it.

     

    Please let me know if ou have any ideas. Thank you.

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    0 8,649
    • JoseMuoz
      PedroRodrigues Hi, Jose, there are usually 6 causes for the sampler to not record new samples so start with #1 and move on if your issue persists.
      1.) Restart the GOXLR app and GOXLR then try to record a sample again.
      2.) In the routing table of your GOXLR app, uncheck and then recheck mic in the samples row at the bottom then try to record a sample again.
      3.) Go into windows sound settings by searching "Change System Sounds" in your taskbar, go to the recording tab, right click on samples then click properties, navigate to the levels tab and make sure that the slider is at 100 and not muted, then try to record a sample again.
      4.) Disable or add exceptions to the GOXlR documents folder/GOXLR App to any 3rd party Anti-Virus like Avast, Malawarebytes, etc.... avast has been known to keep samples from being created so best to create the exception in others if you are running more than 1
      5.) Close your GOXLR app and keep it closed, navigate to your GOXLR samples folder (by default it is in your documents/GOXLR) if you have samples in that folder make sure to copy the folder somewhere safe, then delete it from the GOXLR folder, restart the GOXLR app and try to record a sample again.
      6.) Try another USB port and repeat.
      Please try all these steps and you will have the sample up and running in no time.
      Thank you
      • December 21, 2020
  • New
    newbz4ever
    Newcomer - Level 1
    2020-11-24

    I have had the GOXLR for about a month and the sampler is still not working. When I go to record something, no audio is saved. When I download a sound byte/clip it shows the wave form, but when I click play it doesn't work either. Is there a function on the GOXLR thats keeping this from working or do I need to try and re-install the software?

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    0 6,333
    • newbz4ever
      WilliamR Hello Andrew, William Reichling here from music tribe. Could you click on the Support link at the top of this page? On the Support page, scroll down to the bottom and click on Technical Support to get started. please put my name in the subject so that I'll get it directed to me. I'll be glad to help you out with this.
      • November 24, 2020
      • Sampler Not Functioning correctly on the GOXLR
        ItsNicochi For some reason my support ticket is not working so ill ask here. I have the exact same problem as this guy. all of my audio is set up correctly as far as i can tell and the sampler seems to be functional. When i try to record audio or play an audio file it doesn't work. if you were able to figure this guys problem out please let me know what I should do.
        • January 21, 2021
      • Sampler Not Functioning correctly on the GOXLR
        WilliamR Hello, First, start by closing your GOXLR app. If you go into your documents folder, find the GOXLR folder. Drag it to the desktop so that it is no longer there. Then reopen your GOXLR app. It should create a new folder. This should restore the default sampler folder if it were corrupt. You can go into the GOXLR folder you dragged into your desktop and retrieve any presets and profiles you had previously and drag them into the proper locations in the new folders created to get them all back.
        • January 22, 2021
  • AlessandroBoero
    Contributor - Level 2
    2019-05-24

    Voicelive  4..when it ready on the market????   tc helicon... 

    0 4,719
    • AlessandroBoero
      PetGerbil

      Now that Mr Behringers in charge, It will probably be released soon, and be an expresso machine...


      Cos,y'know "..the core demographic of 17 to 25 year olds drink coffee."

      • May 24, 2019
    • AlessandroBoero
      omani

      I'm sure it will be before they provide any of the talked about updates for the VL3X.


       


      They prefer to release new gear than making existing gear better.


       


      The switch6 pedal being able to trigger 6 different loops, but not in serial mode, makes it pretty useless.

      • May 25, 2019
    • AlessandroBoero
      DanielHare

      I am considering the Headrush looperboard to replace my voicelive 3. Assuming Voicelive 4 is enver going to happen...


      Have you tried it?

      • June 25, 2019
    • AlessandroBoero
      TCH-Rob

      Thanks for your excitement about the VoiceLive line! We’ve got a team working hard to figure out how we can improve on the features that the VoiceLive 3 currently offers, as we are always looking to improve upon what we’ve built before! As I'm sure you understand, the process of developing new gear in the music tech industry is a long one - beyond the mechanics and engineering work that begins years before a product is released, there is also a period of time during which testing and corrections take place until the product meets our requirements - all of this happens before the product is ever announced or manufactured. 


      For this reason, we do not project release dates for products that are in progress. We prefer to offer accurate estimations, something we cannot do when a product is still in the development or testing phase.  


      We appreciate your curiosity around upcoming products, and are regularly checking in with our community on MTC. There is an interesting community discussion with some VL4 speculation and requests, check it out at this link: http://bit.ly/2Wir7Zl 

      • July 31, 2019
    • AlessandroBoero
      Andrew489216

      Given that this thread is dead and the link in @TCH-Rob post no longer works, I'm not holding out much hope for a VoiceLive 4. It's a shame to see Berringher run this product into the ground.

      • September 27, 2021
  • Ysaweres
    Newcomer - Level 1
    2020-07-01
    My goxlr will start up and then just crash.
    0 3,938
    • Ysaweres
      Dale_M Hi there!

      We are getting a number of reports from service tickets through community that the GO XLR app is crashing after opening, we are contacting R&D to deal with this issue and we will let you know as soon as we have any developments.

      Sorry for the inconvenience.
      • July 1, 2020
      • GOxlr app keeps crashing
        WilliamR The simplest solution is to 1.) Disable your internet and start the app, then you can re-enable your internet
        • 1
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        • July 1, 2020
    • Ysaweres
      COMarine1371 Doing the internet thing worked for me idk if i will have to do every time or not....Thank you tho
      • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.

        Please use this App installer if you are still experiencing crashing:

        http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
        • 1
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        • July 2, 2020
      • GOxlr app keeps crashing
        Ysaweres it worked thank you so much
        • 1
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        • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Great news! Thank you for letting us know
        • July 2, 2020
    • Ysaweres
      Johnnodordrecht For me solved
      • July 2, 2020
  • davidmck
    Newcomer - Level 1
    2020-07-03
    Just purchased used VL3. (2nd July 2020) Trying to update firmware, but Voicesupport says no internet connection to TC Helicon server? Have now tried on three different computers and same message, Sometimes get message to say VL3 being used by another program (it isn't)
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    0 3,580
    • davidmck
      PlamenPenev I have the same problem. After a reset of VoiceLive 3, Voicesupport 2 does not connect to the Internet. And this for several days now - there are no answers, and I can't work.
      • July 3, 2020
    • davidmck
      SpyderZA I am having the same problem with Voicesupport and Voicesupport 2. My Voicelive Touch 2 is pretty useless now and I have also got work to finish.
      • July 3, 2020
    • davidmck
      FabioValdez If you were using it before, just disconnect from internet and start the program, then you can connect again. If it's a fresh new installed then there's no workaround because it requires connection to the server for first time running. In the first post they said that is because they changed the server so it does't connect to the new server yet.
      • July 4, 2020
    • davidmck
      davidmck Already tried disconnecting from internet, starting program, and then connect to internet - made no difference. Also getting message saying "Voicesupport is unable to load required control files"
      • July 5, 2020
    • davidmck
      vic91218 I can't connect to the voicesupport as well.. bummer. Guess I'll return this thing
      • July 5, 2020
  • New
    Slip
    Newcomer - Level 1
    2020-12-21

    I just recently got a new pc and after downloading the software none of the profiles are loading. i tried using one drive and send-anywhere to get them to upload, but nothing works. I cant even create a new profile. I have no idea what the issue is.

    read more...
    0 3,317
    • Slip
      PedroRodrigues Hi Matthew, can you please confirm that you did you save your profile before or know where it was saved before?
      To confirm please go to system -> global settings and see if the files are in that location
      From your description this may be caused by a windows issue.
      As Windows did an update or even if it didn't and for some reason your audio isn't playing where it used to/how it used to.
      Here is our no-screwing-around guide to getting your audio back to how it was before.
      Step 1: Check your Windows Audio Devices.
      One of the most common issues that comes up after a Windows update is that Windows has magically reassigned audio to devices that were previously disabled, or to a different TC-Helicon device. Make sure that the following defaults are set (screenshots below):
      Recording: Chat Mic (TC-Helicon GoXLR) - Default Device & Default Communications Device
      Playback: Chat (TC-Helicon GoXLR) - Default Communications Device | System (TC-Helicon GoXLR - Default Device


      It is also crucial to make sure that your levels are set to 100% in Windows and that the audio device itself hasn't been muted by Windows as well.



      Step 2: Check the Inputs & Outputs of the individual apps that are having an issue.
      Go into each app and make sure that the input and output is assigned correctly. To be safe, toggle the input/output to another device, save it, and then toggle it back to the correct one. Whenever possible, do not use "Default" and instead use the actual device.

      Step 3: If both issues still aren't fixed, double check your Routing Table & Fader assignments.
      If everything seems to be routed properly in Windows, then we want to make sure things are set up correctly in the GoXLR App.
      • January 7, 2021
  • JKing
    Newcomer - Level 1
    2020-07-21

    Recently updated my goxlr driver, but now I can't hear any audio from my PC into my headphones, the interface works, both digitally and physically, I can hear my mic inside the goxlr, but any videos, music programs, etc I can't hear in my headphones. What can I do to fix this?

    read more...
    0 3,249
    • JKing
      AlexLane I suspect you just need to select the GoXLR as the active audio device, click on the sound icon in system tray, click on the text above the volume slider and select it.
      • July 22, 2020
  • New
    sanelso2
    Newcomer - Level 1
    2021-05-08

    Hi, I have two questions:

    1) Is there any difference between the TC Helicon Voicelive Play and the Play Acoustic, besides the Play Acoustic having the guitar input (for key detection and efxs) and guitar effects? So does this mean both versions of the units have "exactly" the same vocal effects?

    2) On either unit, cans Voicelive VoiceSupport2 software be used to pre-program the keys of invidual presets that can be then sent to the VLP units? ...or is the VoiceSupport2 software basically for only backing up, copying, and changing order of presets?

    Thanks for you help in advance!

    read more...
    0 3,155
    • sanelso2
      JoeRivers96 Hi, thank you for your contact. The vocal fx on these two units are the same - you will see some different presets on the Play Acoustic due to the guitar input.

      Unfortunately internal settings cannot be edited on VoiceSupport 2. This software is purely for preset management and firmware updates.
      • May 8, 2021
  • Mortehl
    Newcomer - Level 1
    2020-08-03

    Hey there.  I use the sampler and the mixer channels no problem but I have never been able to get the voice effects to work.  I have no idea why, but is there something I'm missing? I press for example the megaphone button and nothing changes.  Same with the dials. They don't alter my voice at all.

    read more...
    0 2,914
    • Mortehl
      PedroRodrigues Hi Mortehl When you are referring to effects on the GO XLR are you referring to the Mic processing? If you are effectively referring to the Compressor; Gate and De-Esser they are more to process your signal than an effect itself, have you tried to make any changes on an of the processing tools and compare with the unprocessed signal?
      • August 19, 2020
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