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180,561 members
49,328 posts
  • 2019-11-23

    Does anyone know where I can find the driver/app for the GOXLR MINI? I've just bought one, the instruictions say to download the software from TC Helicon, but it's not there! I've tried the GO XLR software but that doesn't work with the MINI. Any thoughts, anyone, please? Thanks.

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    0 1,875
    • Aidan Bell
      Ken Mitchell

      Hi Aidan ( @AidanBell ), 


       


      Welcome to the community (and the mess of Music Tribe's website).  I'd recommend opening a support ticket here: https://www.tc-helicon.com/brand/tchelicon/support#googtrans(en|en)


       


      You should get an automated email reply once you open the ticket. It will say they will get in contact with you within one business day but be patient.  It has been taking more like a week (or more) lately. 


       


      If you don't get the auto-reply, check your spam/junk mail folder. 


       


      @TCH-Spencer may also be able to help. 


       


      Ken


       


       

      • November 23, 2019
    • Aidan Bell
      Aidan Bell

      Many thanks Ken. In fact I've just a few minutes ago found it, so all is well. Cheers.

      • November 23, 2019
    • Aidan Bell
      Ken Mitchell

      Hi Aidan, 


       


      Can you post a link? I still don't see it on product download page. 


       


      Thanks,


      Ken

      • November 23, 2019
    • Aidan Bell
      Spencer Larsen

      For anyone else who might receive a GoXLR Mini earlier than we expected, you can find firmware on our Discord here, in the "goxlr-mini-releases" channel.  Cheers!

      • November 26, 2019
  • 2019-05-24

    Voicelive  4..when it ready on the market????   tc helicon... 

    0 1,683
    •  Alessandro Boero
      Pet Gerbil

      Now that Mr Behringers in charge, It will probably be released soon, and be an expresso machine...


      Cos,y'know "..the core demographic of 17 to 25 year olds drink coffee."

      • May 24, 2019
    •  Alessandro Boero
      Phil Omani

      I'm sure it will be before they provide any of the talked about updates for the VL3X.


       


      They prefer to release new gear than making existing gear better.


       


      The switch6 pedal being able to trigger 6 different loops, but not in serial mode, makes it pretty useless.

      • May 25, 2019
    •  Alessandro Boero
      Daniel Hare

      I am considering the Headrush looperboard to replace my voicelive 3. Assuming Voicelive 4 is enver going to happen...


      Have you tried it?

      • June 25, 2019
    •  Alessandro Boero
      Robert Deacon

      Thanks for your excitement about the VoiceLive line! We’ve got a team working hard to figure out how we can improve on the features that the VoiceLive 3 currently offers, as we are always looking to improve upon what we’ve built before! As I'm sure you understand, the process of developing new gear in the music tech industry is a long one - beyond the mechanics and engineering work that begins years before a product is released, there is also a period of time during which testing and corrections take place until the product meets our requirements - all of this happens before the product is ever announced or manufactured. 


      For this reason, we do not project release dates for products that are in progress. We prefer to offer accurate estimations, something we cannot do when a product is still in the development or testing phase.  


      We appreciate your curiosity around upcoming products, and are regularly checking in with our community on MTC. There is an interesting community discussion with some VL4 speculation and requests, check it out at this link: http://bit.ly/2Wir7Zl 

      • July 31, 2019
  • 2019-07-15

    In the advert for the "TC-Helicon Go Guitar" it says "with the creative suite of TC Helicon mobile apps"  but this suite to be used with this device is nohwere to be found?

    SO What apps does the "Go Guitar" work with ?

    Als it say it can connect to PC, but how, which adapter, what driver, what program, is nohwere specified..

    DId i get cheated when i bought this "TC-Helicon Go Guitar: device then? up to now it seems totally unusable...

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    0 1,433
    • C Kaar
      Robert Deacon

      Hi @CKa,


       



      We are currently working on expanding the TC Helicon suite of apps but right now only the "Go Record" app is available.  This app is primarily focused on vocals but also works with Guitar.

      The companion app for GO GUITAR and GO GUITAR PRO will be a powerful guitar amp-modelling and effects app which we're very excited about; it's still in beta, but should be ready soon! Your Go Guitar will also work with 3rd party audio recording apps.
      • July 16, 2019
    • C Kaar
      C Kaar

      Ok, thank you, i will have to be patient then i guess.


      The text on your website : 


      " TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store!" 


      Together with the "QUickstart"  Youtube presentation by Elli at : 


      https://www.youtube.com/watch?v=AxbBNZI51Do


       sold me the device, but this now feels a bit misleading for somreason, sorry to have to say so...


      But we will see if any of this  "extensive arry of mobile applications" will become available at any time soon, hopefully it will. 


       

      • July 16, 2019
    • C Kaar
      Spencer Larsen

      Hey @CKa,
      Sorry to hear you're feeling mislead about getting Go Guitar...


       


      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):



      • 4 pedals:  Over Drive, Super Chorus, Small Phaser, Analog Tremolo

      • 1 amp head:  Super Clean

      • 1 speaker cab:  FBlues 1x12 Combo

      • 3 microphones:  Flat, Dynamic S57, Condenser kh40

      • 4 rack effects:  Super Chorus, Analog Delay, Analog Tremolo, Small Phaser

      • Chromatic monophonic tuner (polyphonic tuner must be unlocked)

      • All other features - including metronome, backing track import, recording, MIDI learn, and more


      If that's not enough for you, there are lots of other guitar amp sim apps out there.  There are even a bunch of free ones - here are some free guitar amp sim apps I've used (on Android) and can recommend:  ToneBridge, BandLab, and Deplike to name a few.

      • November 28, 2019
    • C Kaar
      C Kaar

      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      -- Nope, this link leeds to an empty page ... 


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):


      -- Nope, this link leeds to an empty page also ...


      Your product page at URL :


      https://www.tc-helicon.com/Categories/Tchelicon/Mobile/Interfaces/GO-GUITAR/p/P0DP5#googtrans(en|en) 


      Still claims :


      "Want to add some effects to your guitar or record the riffs you’ve been working on? GO GUITAR integrates seamlessly with the creative suite of TC Helicon mobile apps. When it comes to sparking your creativity, TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store! And if that's not enough"


      So i am wondering where this suite of specially designed app's are to be found, because it just is not there as far as i can tell...


      So i cn say in honesty : it is still misleading for anyone interested in thi TC-Helicon product


       

      • December 25, 2019
    • C Kaar
      Jacob Beavers

      Our apologies. The link was working last month when it was posted. I think our web development team has moved the article to a new location. I will work on getting a new link for you. 

      • Jan 14
  • 2019-07-08

    I powered down and accidentally powered up a few minutes after... shouldn't have bothered it, but it powered back up with a blue screen. 

    It is version 1.2.00 build 61
    I'm using VoiceTouch on my Mac.

    VoiceTouch says it's being used by another app. I've done everything a person can do on my Mac (privacy settings in Chrome, system preferences...) to make that not the case, to no avail.

    I can't see the screen, so I can't do anything like a factory reset - because I can't tell what's happening.

    I, of course, have a gig tonight.

    Please help me.

     

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    0 748
    • Lana Lesley
      Brian Lowe


      @lana22 wrote:


      I powered down and accidentally powered up a few minutes after... shouldn't have bothered it, but it powered back up with a blue screen. 

      It is version usps tracking 1.2.00 build 61
      I'm using VoiceTouch on my Mac.


      VoiceTouch says it's being used by  another app. I've done everything a person can do on my Mac (privacy settings in Chrome, system preferences...) to make that not the case, to no avail.


      I can't see the screen, so I can't do anything like a factory reset - because I can't tell what's happening.


      I, of course, have a gig tonight.


      Please help me.


       





      I am also facing the same issue here. Help is highly appreciated.

      Thanks in advance,
      Regards,
      Brian

      • July 8, 2019
    • Lana Lesley
      Spencer Larsen

      Hey @lana22 and @BrianLowe,
      Both of you will need to get in contact with our support team via this link.  Good luck!

      • July 9, 2019
    • Lana Lesley
      Kirill Nebogin

      Greetings!


      I'm currently facing the same issue on my unit. Suddenly only blue screen, device doesn't boot up. Downloaded Voicesupport 2, as some older internet posts suggest, but on both operating systems (Win & OSX) I get the same result: "Device in use".


      Also, provided link doesn't work. Please help!

      • Jan 1
    • Lana Lesley
      Robert Deacon

      Hi @kantefier ,


      You can receive help from the "support" tab on www.musictribe.com


       

      • Jan 3
    • Lana Lesley
      Orlando Taylor

      Greetings!


      This is not good!!! I'm facing the same issue on my unit. I see only a blue screen. I Downloaded Voicesupport 2, as some older internet posts suggested.  I got the same results: "Device in use". 


      Please Help!

      • Jan 7
  • 2019-07-04

    I am looking for information on what each parameter means under the Harmony and Double voice choices  ??? For example < Gender , has quite a few choices but no explanation of what each one is suposed to do  ?  Porta ds? Smooth ?  Etc. There are many pages under Harmony as you scroll down and no where do I find explanations of each item I scroll down to > Yes some are self explanitory but quite a few I have no idea what they mean. On The Highs and Lows and Mid range areas it lists certain frequnceys but I I do not know where is a area I should be dialing in for , plus use on an outboard PA these adjustments to EQ mess them up too... . So confusing . Nothing in its booklet or downloads go over any of these parameters.... HELP ????  I tried using the presets given or downloaded but they need fine tuning for my voice. the more I play around and adjust the worse it gets... Does any one know the meaning of these parameters...  Last question is the double part used just to dowble your voice and not create a 2nd harmony for a Duo type song,  for Ex. Think Everly Brothers.  

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    0 585
    • Angelo Bonanno
      Robert Deacon

      Hi @BigangboBonanno!


      I'm going to do my best to list all of the paramaters under Harmony and Doubling and give a brief explanation of what each does. If you have any further questions feel free to ask! I've also attached an eq cheat sheet which might help you to figure out which frequencies you may want to cut or boost. Try using the Voicelive's looper to record your harmonies, and listen to what you want to change about them. Then find that issue on the cheat sheet to determine which frequencies you need to cut or boost. Before changing the eq settings, I would make sure that in the "tone" tab of your Voicelive's setup menu you have the tone parameter set to on, and the shape, compress, and de-ess knobs are set to around 50. This will add adaptive eq and compression to your voice, and you may find that you don't need to add other eq in the harmony menu!


      - Lead level: volume of your lead vocal


       


      - Level: volume of harmony effect


       


      - Human Style: determines how the humanize parameter behaves. 


       


      - Humanize: varies the dynamics and pitch of the harmonies to sound more human. Depending on which humanize style you select and what percentage you dial in, this can create anything from subtle variation to an extreme effect. 


       


      - Vib Style: Determines the way that vibrato behaves, e.g. the attack/decay of the effect, the shape of the vibrato, the speed of the vibrato, etc.


       


      - Vibrato: Determines the depth of the pitch and amplitude modulation created by vibrato


       


      - Pan: Determines the stereo spread of the harmonies


       


      - Gender: shifts the formant and register of harmonies without effecting pitch. This control is bipolar; turning the knob left will make your voice sound more "male" and turning it right will make it sound more female. You get seperate control of the gender of each harmony and doubling voice, which is why you see "V1 Gender, V2 Gender, etc."


       


      - Porta (portatempo in double): Effects the amount that harmony notes "glide" between one another. With no porta notes will shift immediately, with porta there will be a glissando between notes. You get seperate control of portatempo on each harmony and doubling voice, which is why you see "V1 Porta, V2 Porta, etc."


       


      - Smooth: Smoothing effects the amount of pitch correction applied to the harmonies. When smoothing is at 100%, harmonies won't be pitch corrected at all, and notes will smoothly transition between one another as they are sung. When at 0%, the harmony notes will be fully pitch corrected and sound autotuned. The downside of 100% smoothing that if a singer is at all pitchy, the harmony notes will be pitchy as well. We've found that the most natural sounding smoothing settings for most singers is between 90-95%. Each voice has individual smoothing control, which is why you see ""V1 Smooth," "V2 Smooth," etc.


       


      Hope this helps!


       

      vocaleq.jpg
      • July 5, 2019
    • Angelo Bonanno
      Robert Deacon

      @BigangboBonanno , to make simple doubling effects without creating new harmonies, try the "1 voice tight" setting in the "double" tab!

      • July 5, 2019
    • Angelo Bonanno
      Angelo Bonanno

      I thought I replied to you when I got this . But apparently it did not accept my reply. I Thank You so much.. I have been using your advice and yes it is getting better.  I have tone off due to when on it gets too distorted when I sing louder even though Green Light on unit stays well below the red , hardly goes into yellow in fact.  and the tone setting on the highs make me sound just too bright and squeaky and a bit of distortion comes in. This is regarless of using Adaptive or not. Yes I tried messing with EQs and I have to almost turn off the highs and bring up lows and mids to get close but still the squeaky ness I cannot get out. Turn tone off and all is better. Yes Tried different Mics. SM 58 , 57 the TC helicon mics and an Audio Technica SM58 Beta type. The shure SM 58 and 57 sound the best to me . I am a tenor but I can go somewhat lower range and can hit some very decent high notes too... I have not messed with the Gender for the ones set on the Harmony I chose are pretty good for me at the moment.  Yes using Natural Play for the guitar chord and my vocal , the pitch on harmony takes a second to catch up for some reason at some very hard times. I  only chose Natural Play for the first vocal and leave the rest alone with nothing on except unison or maybe an octave above.  If I put Natural play on rest of harmonies things go pretty bad.. Yes I tried to dial in the paratmeters , I took off auto tune in main menu , I sing on key prettly well , and left the smooth parameter setting at your suggestions and tried with close adustments there to dial in further but to no avail. Did not mess with Porta , VIb is off, Humanize I try on and off but does not help my issue.   I wiil keep trying. The song I am working on is called Let It Be Me by the Everly Brothers. I have it very very close.... thank you again.   Angelo 

      • July 10, 2019
    • Angelo Bonanno
      Robert Deacon

      Hi Angelo (@BigangboBonanno), 


      Let me know how it goes! I'm glad I could be of help. 


      Do use the auto mic gain settings on your voicelive? This might help you reduce the distortion you were speaking of. All you have to do is hold the setup button and sing into your mic at performance volume, then press the reverb button. This will set your gain to a level that doesn't clip. 


      All the best,


      Rob

      • July 15, 2019
  • 2019-10-02

    Hey Everybody.

    Bit of a noob question, but I can't seem to find an exact answer anywhere?

    My question is pretty simple:

    * If our band plays a whole tone downtuned (2 x semitones down from A440)

    Is the reference for my pitch correction still just default (a440) or do I need to do a manual adjustment to the pedals pitch reference?

    Cheers

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    0 538
    • Tim Mossop
      Spencer Larsen

      Hey @Timmossop,
      You should be fine and not have to change anything.  Even if you're playing a whole tone down (with guitars tuned to D-G-C-F-A-D), an A4 note is still 440Hz for you guys.  You should be good, cheers!

      • October 9, 2019
  • 2019-08-01

    Voicelive Extreme 3 owner here...

     

    Feel left in the dark... No more updates, nothing since the Chineses (See Beringher City in China) have bought TC Helicon. So called Flagship unit payed with top dollars...

    As if nothing could be improved...

    A good idea with bad support... Probably the "extreme" part of the deal... 

    New forum that has more pictures of morons with attitudes than actual solutions for us, real world users...

    Former contributions flushed... I say that part is LAME, to remain polite...

     

     

     

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    0 481
    • Dennis Dubeau
      Corey Lowe

      Not a very constructive post... I have a tc helicon voicelive rack that I love. Mine says made in thailand. How is that any better or worse than china? Where's your smart phone made? How about computer? 

      • August 1, 2019
    • Dennis Dubeau
      Pet Gerbil

      Not wrong though, except maybe It should be "Since Uli Behringer bought TC-helicon..."


      Were only here to be milked.

      • August 1, 2019
    • Dennis Dubeau
      Spencer Larsen

      Hey @DennisDubeau,
      What are some features that you feel are missing from VoiceLive 3?  You kind of make it sound like you purchased the product expecting more than what you received, so I'm curious as to what you're missing.  Not making any promising as our engineers are busy working on new gear, but still I'd like to hear your thoughts explained a little further.


      Just to put this in context, the VoiceLive 3 released in 2014.  The most recent major firmware update for VL3 was in September 2017 (which was well after our acquisition), and the most recent preset update was just last week.

      • August 2, 2019
    • Dennis Dubeau
      Dennis Dubeau

      Hi Spencer...


      Nice to read you AGAIN!


      1) The ability to rename STEPS other than STEP 1, STEP 2... etc...!!


      2) A replacement warranty for that IN-EAR guitar cable.. This should last MORE than 4 months in my book...


      3) Redesign of that forum... The usual contributors seem to have quitted... 


       


       

      • August 5, 2019
  • 2019-10-09

     I own a perform V  however it does not fit on my microphone stand and it is very difficult to change the effects during a performance.  I am considering purchasing a mic mechanic or a voice live play.  I need something very simple that I don’t really need to change the settings on too much. I sing popular type rock. 

     Can you please make a suggestion for me? I know they perform V has doubling  I don’t see this on the mic mechanic and not really sure if I need it. Mostly I want tone, pitch correction and a little fuller voice with a very small amount of reverb/echo.  I am not a pro so I need something very simple. Please help, thank you 

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    0 476
    • Tracie Dalessandro
      Spencer Larsen

      Hey @Dale11,
      It sounds to me like the Duplicator is the pedal for you.  It has doubling, reverb, pitch correction, and Tone.


       


      Also in regards to your Perform-V not fitting on your mic stand, please check out David's rant.  You might just need to put some muscle into it, it's very unlikely that you'll be able to break the plastic on the Perform-V's mic clip by forcing it on there.

      • October 11, 2019
    • Tracie Dalessandro
      Steve Schow

      The Duplicator looks pretty darn nice....and SIMPLE...which is good.  I really love my VoiceLive Play a lot though.  I like having presets.  Truthfully I don't end up using much more than what that Duplicator can do, but I have found it beneficial, as a backup singer, to be able to totally disable my mic with a muted preset, for songs I don't sing on, for example.  I don't see how this unit would let you adjust the gating sensitivity, for example, where with the VoiceLivePlay you have more options to configure how all that stuff works. 


       

      • November 5, 2019
  • 2019-05-27

    Hi,
    we have a project that would include TC-Helicon Blender in several packages but we need it fully functional on Raspberry Pi (Linux).

    Do you plan to release Linux drivers for it?

    It would mean us a lot, and we would be able to make our project come true with your product which solves a lot of pain we had to make this possible! With your device we would only need Raspberry Pi and Blender to make it possible!

    Please if there's a way, tell us how we can help!

    Best regards,
    Vedran

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    0 463
    • Vedran
      Vedran

      Also, I've tried it on Windows 10 with your drivers, and while it should work as ASIO device, in software I've tried it didn't work at all.


       


      Tried: 


      - vMix


      - OBS x64


      - Audacity

      • May 27, 2019
    • Vedran
      Robert Lofgren

      The blender is core audio compliant so it should work on linux without any 3’rd party drivers.

      • May 29, 2019
    • Vedran
      Vedran

      Hi,


      I've tried it on Linux, but while it gets recognized by it, I can't use it in any software.


      TC-Helicon says that they don't support Blender for Linux, and that they don't even think about doing a support for that case... 


      Can anyone else test this out and for sure say that it works for them?


      @Roblof  ?


      Thanks!

      • May 30, 2019
    • Vedran
      Anton Yudin

      There is a way to make the tc-helicon Blender work on Linux, but it is not the most convenient one.
      If you were to plug-in the device into a Windows box first, let the driver initialize the device, then unplug the USB cable and plug it into a Linux box, you will get 12 input channels in Ardour and a playback back to the Blender working perfectly fine.


      It looks like the only part that is missing is just the initial handshake between the driver and the device.

      • May 10
  • 2019-10-03

    Hi there, I'm a singer and a totally newbie with the TC Helicon Voicelive 2 touch... I played with my band and wanted to mix with some live loops I was making but they got out of sync with the rythm of the band. I've been looking everywhere but I cannot find how to do this, hope someone understands what the problem is?

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    0 448
    • Doris Bartels
      Spencer Larsen

      Hey @Doris,
      This is actually a pretty difficult issue when it comes to live looping with a band. You basically have two options, and your drummer might hate both...


      Option 1 is to crack the whip on your drummer.  Get them to pay attention to your loop, and once you've recorded a loop and have it playing back they'll need to play in time with your loop.  Your loop becomes the new tempo master that everyone else slaves to, especially the drummer, or else like you found everything will go out of sync very fast.


      Option 2 is to introduce a MIDI click track.  Use something like a laptop to output MIDI clock with an audible click track - like a metronome the click track is then fed to your drummer through in-ear monitors (headphones), and MIDI clock is sent to your Touch 2's MIDI input which will quantize your loops to the click track.  This is obviously extra hardware and effort but some drummers will prefer this method.


      Both of these will require cooperation and extra effort from your drummer, which isn't ideal but really this is only way to loop live in sync with a band.  It's a simple problem with a pretty complex and still-evolving solution.


      The concept of a "listening looper" is a relatively new one.  To have a looper that adjusts to your playing, as opposed to adjusting your playing to the looper, isn't a common thing in the industry yet.  TC Electronic just released a listening looper last year, the Ditto Jam, and its beat-detection tech is hopefully going to make it into future TC Helicon products.  But for now with vocal looping you'll have to do it the old way (above), or alternatively you could send your vocals out from the Touch 2 in mono and do your looping in a Ditto Jam, that'd make your dummer happy but you'd only have one loop slot as opposed to Touch 2's 6 loop slots.

      • October 3, 2019
    • Doris Bartels
      Doris Bartels

      Well first of all: thank you very much for reacting, this helps me getting to know the options a lot better!!! The solutions you suggest are in my case not possible because we don't have a drummer (we ave a percussion player , the rhythms come form the computers of the keyboard player and the guitarist) so that is a bit difficult.


      I heard somenone mentionng Ditto Jam so I will explore this as well although I bought the Voicelive for this purpose. Another thing is that I want to mix in my loop while we are playing, (instead of me starting them an someone else following me) so that makes it even more difficult.


      Other options I was thinking about:
      1:can the slave option in the settings for metronome do something to this?
      2: I heard someone mentioning Ableton push? Is that an option?

      • October 4, 2019
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