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147,365 posts
  • jeronath
    Contributor - Level 2

    Hi everybody,

    I am trying to find the last firmware update for my TC-Helicon VoiceLive Extreme 3 serial no 17735736. As I have read on a recent post it seems to be the build 366. I am a Linux user so I cannot use the voicesupport software existing for Win and Mac and need to download a file to make the update via an usb key.

    Somebody knows where to get that file ?

    Thanks in advance for your support.


    0 759
  • New
    Newcomer - Level 1

    I had to buy my GoXLR from a amazon UK store. problem is im in AUSTRALIA. not easy to send back if issue.
    I have setup my GoXLR correctly from what I can tell.

    I watched youtubes and a google and followed every step.

    However for some reason the broadcast stream mix is dead. Nothing is hearable in Streamlabs OBS or OBS.


    so a quick run down.


    Routing table setup

    Windows audio default devices and music app setup

    Windows audio selection

    OBS & Streamlabs OBS audio setup

    GoXLR audio & mic setup (SHURE SM7B DYNAMIC MIC, Headphones Astro A50)


    I have tried everything i can thinnk of but NO sound comes thru the BORADCAST STREAM MIX. in obs u can see and audio visual thru on the bars. so i tried added the mic manual in there an i can see the bars move when i talk. so its not the mic its something to do with the GoXLR broacast Stream MIX....

    NOTE: the other things i have installed are (STREAMDECK, & VOICEMOD) I thought voicemod might be an issued so i completely shut it down and still issue.


    0 744
  • Henko
    Contributor - Level 1

    Hello, i got a TC Helicon voivelive 1 from a friend.

    I would love to know how to do a factory reset on this unit in oder to use it for myself.

    Can`t find anything on the internet

    Hope someone here can help me out.


    0 734
    • Henko

      Hi @Henko ,

      I asked around here at the TC Helicon office and it seems that there might not be a global factory reset function on the original voicelive, and if there is, we don't know how to do it! 

      That said, you can reset individual presets and songs in the Voicelive's settings; you can find more information on how to do this on page 44 of the Voicelive user manual. Hope this helps! 

      • February 28, 2020
  • nimasan
    Contributor - Level 1

    Hi there,

    I'm currently using TC Helicon's Harmony M with my midi keyboard.

    I need the presets/steps features that VoiceLive 3 is offering so I want to switch to that product.

    However, it is being advertised/promoted as a voice/guitar effects product and I'm not planning on using it with a guitar but with a midi keyboard instead.

    I want to sing, play some chords on my midi keyboard and I want VoiceLive 3 to be able to translate those keyboard chords into harmonies for example.

    Is this possible or will I have problems with it?

    Is VoiceLive 2 Touch better for me maybe? However, I noticed that VoiceLive 2 Touch does not have "steps" but only "presets". I don't want to have to create 5 presets for a single song. I want one single song-preset containing a bunch of steps inside (verse, chorus, bridge etc..)

    Thanks in advance for your help!


    0 697
    • nimasan

      Hey @nimasan,
      VoiceLive 3 is advertised as a vocal and guitar processor because in addition to our suite of vocal effects it also has a bunch of guitar effects, but you can absolutely use it with a keyboard instead.  You can either use just the MIDI output from your keyboard to guide harmony voices, or use the audio output of your keyboard (if it has any) and apply the guitars effects to it, or even use a combination of the two.  So yeah what you're asking is totally possible, Gavin Castleton has a really good video on the topic here.

      As for VoiceLive Touch 2, it can work well with a keyboard as well but I wouldn't say it's better for you.  Like you've noted, the Touch 2 doesn't have the ability to create Steps so you'd be working with neighbouring presets instead.  The biggest benefit that Touch 2 has over VoiceLive 3 - aside from being mountable on a mic stand - is its 6-track looper, VoiceLive 3's looper only has 3 tracks.

      Hopefully that's helpful, let me know if you have any more questions.  Cheers!

      • November 14, 2019
  • BigangboBonanno
    Contributor - Level 3

    I am looking for information on what each parameter means under the Harmony and Double voice choices  ??? For example < Gender , has quite a few choices but no explanation of what each one is suposed to do  ?  Porta ds? Smooth ?  Etc. There are many pages under Harmony as you scroll down and no where do I find explanations of each item I scroll down to > Yes some are self explanitory but quite a few I have no idea what they mean. On The Highs and Lows and Mid range areas it lists certain frequnceys but I I do not know where is a area I should be dialing in for , plus use on an outboard PA these adjustments to EQ mess them up too... . So confusing . Nothing in its booklet or downloads go over any of these parameters.... HELP ????  I tried using the presets given or downloaded but they need fine tuning for my voice. the more I play around and adjust the worse it gets... Does any one know the meaning of these parameters...  Last question is the double part used just to dowble your voice and not create a 2nd harmony for a Duo type song,  for Ex. Think Everly Brothers.  

    0 689
    • BigangboBonanno

      Hi @BigangboBonanno!

      I'm going to do my best to list all of the paramaters under Harmony and Doubling and give a brief explanation of what each does. If you have any further questions feel free to ask! I've also attached an eq cheat sheet which might help you to figure out which frequencies you may want to cut or boost. Try using the Voicelive's looper to record your harmonies, and listen to what you want to change about them. Then find that issue on the cheat sheet to determine which frequencies you need to cut or boost. Before changing the eq settings, I would make sure that in the "tone" tab of your Voicelive's setup menu you have the tone parameter set to on, and the shape, compress, and de-ess knobs are set to around 50. This will add adaptive eq and compression to your voice, and you may find that you don't need to add other eq in the harmony menu!

      - Lead level: volume of your lead vocal


      - Level: volume of harmony effect


      - Human Style: determines how the humanize parameter behaves. 


      - Humanize: varies the dynamics and pitch of the harmonies to sound more human. Depending on which humanize style you select and what percentage you dial in, this can create anything from subtle variation to an extreme effect. 


      - Vib Style: Determines the way that vibrato behaves, e.g. the attack/decay of the effect, the shape of the vibrato, the speed of the vibrato, etc.


      - Vibrato: Determines the depth of the pitch and amplitude modulation created by vibrato


      - Pan: Determines the stereo spread of the harmonies


      - Gender: shifts the formant and register of harmonies without effecting pitch. This control is bipolar; turning the knob left will make your voice sound more "male" and turning it right will make it sound more female. You get seperate control of the gender of each harmony and doubling voice, which is why you see "V1 Gender, V2 Gender, etc."


      - Porta (portatempo in double): Effects the amount that harmony notes "glide" between one another. With no porta notes will shift immediately, with porta there will be a glissando between notes. You get seperate control of portatempo on each harmony and doubling voice, which is why you see "V1 Porta, V2 Porta, etc."


      - Smooth: Smoothing effects the amount of pitch correction applied to the harmonies. When smoothing is at 100%, harmonies won't be pitch corrected at all, and notes will smoothly transition between one another as they are sung. When at 0%, the harmony notes will be fully pitch corrected and sound autotuned. The downside of 100% smoothing that if a singer is at all pitchy, the harmony notes will be pitchy as well. We've found that the most natural sounding smoothing settings for most singers is between 90-95%. Each voice has individual smoothing control, which is why you see ""V1 Smooth," "V2 Smooth," etc.


      Hope this helps!


      • July 5, 2019
    • BigangboBonanno

      @BigangboBonanno , to make simple doubling effects without creating new harmonies, try the "1 voice tight" setting in the "double" tab!

      • July 5, 2019
    • BigangboBonanno

      I thought I replied to you when I got this . But apparently it did not accept my reply. I Thank You so much.. I have been using your advice and yes it is getting better.  I have tone off due to when on it gets too distorted when I sing louder even though Green Light on unit stays well below the red , hardly goes into yellow in fact.  and the tone setting on the highs make me sound just too bright and squeaky and a bit of distortion comes in. This is regarless of using Adaptive or not. Yes I tried messing with EQs and I have to almost turn off the highs and bring up lows and mids to get close but still the squeaky ness I cannot get out. Turn tone off and all is better. Yes Tried different Mics. SM 58 , 57 the TC helicon mics and an Audio Technica SM58 Beta type. The shure SM 58 and 57 sound the best to me . I am a tenor but I can go somewhat lower range and can hit some very decent high notes too... I have not messed with the Gender for the ones set on the Harmony I chose are pretty good for me at the moment.  Yes using Natural Play for the guitar chord and my vocal , the pitch on harmony takes a second to catch up for some reason at some very hard times. I  only chose Natural Play for the first vocal and leave the rest alone with nothing on except unison or maybe an octave above.  If I put Natural play on rest of harmonies things go pretty bad.. Yes I tried to dial in the paratmeters , I took off auto tune in main menu , I sing on key prettly well , and left the smooth parameter setting at your suggestions and tried with close adustments there to dial in further but to no avail. Did not mess with Porta , VIb is off, Humanize I try on and off but does not help my issue.   I wiil keep trying. The song I am working on is called Let It Be Me by the Everly Brothers. I have it very very close.... thank you again.   Angelo 

      • July 10, 2019
    • BigangboBonanno

      Hi Angelo (@BigangboBonanno), 

      Let me know how it goes! I'm glad I could be of help. 

      Do use the auto mic gain settings on your voicelive? This might help you reduce the distortion you were speaking of. All you have to do is hold the setup button and sing into your mic at performance volume, then press the reverb button. This will set your gain to a level that doesn't clip. 

      All the best,


      • July 15, 2019
  • MattJohnson
    Newcomer - Level 1
    Hi I am having trouble setting up my audio on a dual PC gaming setup, with a gaming PC and Streaming PC. I have searched but cant find anywhere an easy instruction guide, can anyone help ?
    0 677
    • MattJohnson
      NicJonesMT Hi MattJohnson.

      Please check out our TC Helicon Gaming YouTube channel which covers some basic setup steps for the GoXLR (There is a video on setting dual PC setups);

      Alternatively you can visit the TC Helicon Gaming Discord Server to discuss this with other users (Please be aware this is not an official support forum though):

      Finally if you are still having issues, click "Support" at the top of the page and you can then submit a technical support ticket.
      • July 3, 2020
  • Vedran
    Contributor - Level 2

    we have a project that would include TC-Helicon Blender in several packages but we need it fully functional on Raspberry Pi (Linux).

    Do you plan to release Linux drivers for it?

    It would mean us a lot, and we would be able to make our project come true with your product which solves a lot of pain we had to make this possible! With your device we would only need Raspberry Pi and Blender to make it possible!

    Please if there's a way, tell us how we can help!

    Best regards,

    0 673
    • Vedran

      Also, I've tried it on Windows 10 with your drivers, and while it should work as ASIO device, in software I've tried it didn't work at all.



      - vMix

      - OBS x64

      - Audacity

      • May 27, 2019
    • Vedran

      The blender is core audio compliant so it should work on linux without any 3’rd party drivers.

      • May 29, 2019
    • Vedran


      I've tried it on Linux, but while it gets recognized by it, I can't use it in any software.

      TC-Helicon says that they don't support Blender for Linux, and that they don't even think about doing a support for that case... 

      Can anyone else test this out and for sure say that it works for them?

      @Roblof  ?


      • May 30, 2019
    • Vedran

      There is a way to make the tc-helicon Blender work on Linux, but it is not the most convenient one.
      If you were to plug-in the device into a Windows box first, let the driver initialize the device, then unplug the USB cable and plug it into a Linux box, you will get 12 input channels in Ardour and a playback back to the Blender working perfectly fine.

      It looks like the only part that is missing is just the initial handshake between the driver and the device.

      • May 10, 2020
  • Timmossop
    Contributor - Level 1

    Hey Everybody.

    Bit of a noob question, but I can't seem to find an exact answer anywhere?

    My question is pretty simple:

    * If our band plays a whole tone downtuned (2 x semitones down from A440)

    Is the reference for my pitch correction still just default (a440) or do I need to do a manual adjustment to the pedals pitch reference?


    0 622
    • Timmossop

      Hey @Timmossop,
      You should be fine and not have to change anything.  Even if you're playing a whole tone down (with guitars tuned to D-G-C-F-A-D), an A4 note is still 440Hz for you guys.  You should be good, cheers!

      • October 9, 2019
    Contributor - Level 1

    I have just come upon the 'Duplicator.' I own the Harmony Singer 2 and I would appreciate it if someone who has or is using both would give me some information as to 'why' I might add the 'Duplicator' to my inventory. I also own a 'Mic Mechanic 2' as well as the Voice Live and VoiceLive Touch. I am 75 and have been playing since almost before electricity. I play acoustic 'enhanced guitar and other stringed instruments. Being 'plugged in' is a relatively new experience or me, but I love it and am an Ardent TC-Helicon user and owner. I  would appreciate your info. THANKS, Adriaan

    0 596

      Hey GeorgiaDreamer,

      Well, I'm not sure if you have the first Voicelive Touch or one of the later iterations, but a Voicelive 2 could replicate almost all of those pedals at once. So, if you have a Voicelive 2, it might be redundant. But there's additional benefits of the device being smaller, newer, and dedicated to doing that one effect. 

      If you have a very specific set you are planning, it could be much simpler and easier to use the three pedals rather than navigating through the Voicelive Menu system while performing. Additionally, what the Harmony Singer does is quite similar to the duplicator, but it's important to note that the Harmony Singer pedal can't emulate the Duplicator.

      Harmony Singer will double your voice, but it will take those additional voices and modify the octave up or down. There is no option for unison mode, where the octave doesn't change. That's where the Duplicator comes in. It has EQ and compression built in, just like all of our pedals, so you're voice will sound better whether you use the effect or not. But, the Duplicator adds two more voices and lets you keep it at unison mode, send the voices up 1 and down 1 octave, or slightly shift the mode between octaves and unison until you find the right balance for you. Lastly, there is some pitch correction and reverb built into the duplicator, so there is some redundancy with the Mic Mechanic, but if you plug into the Mechanic first, then the duplicator or Singer, you shouldn't have any issues. 

      Hope that helps!

      • January 21, 2020
  • New
    Newcomer - Level 1

    I just bought my tc helicon voicelive touch version 1 and when I plug into mixer, there is no sound or signal coming out of the helicon. I'm not sure if there something wrong but I would really use further assistance.

    0 574
    • Steveosays
      Nigel67 I would first of all perform a factory reset, and then connect to voicesupport and upgrade the unit to its latest version. This is all detailed in the User Manual
      Once you have done this sing into the unit, turn up the input level control and see if the signal and peak lights come on. If they do, then you are getting signal into the unit. Does your microphone require phantom power? If you then plug some headphones in and turn up the level control, do you hear anything in them? Which outputs are you using on the rear of the unit. What sort of jacks are you using. Are there any conversion connectors. Are the cables balanced or unbalanced to the amplifier?
      • November 3, 2020
      • TC Helicon Voicelive touch not working/no signal
        Steveosays I’ve tried holding the octave, low and bass bottoms and no reset has worked. It would just say ready.
        • January 13, 2021
      • TC Helicon Voicelive touch not working/no signal
        Steveosays I’ve had this thing for almost a year now and have yet to play it. Heard amazing things and because I do not have a job that allows me the brand new voicelive touch, I had to proceed with the version 1. Which was not cheap and spent time saving in order to acquire. It’s really sad.
        • January 13, 2021
      • TC Helicon Voicelive touch not working/no signal
        Nigel67 Have you tried connecting it to VoiceSupport and seeing if you can upgrade the unit? Please could you answer my original questions about the signal LED and microphone, etc. This will hopefully help identify the issue. You mentioned that none of the buttons worked when you tried the reset. Have you taken the protective film covering of the front of the unit as this could stop the buttons from working? If pressing the buttons still doesn't work, the the unit will have to be serviced. In which case please submit a service ticket by going to the Support Tab at the top of the page.
        • January 14, 2021
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