• LeeE_Wolloff
    Contributor - Level 1
    2020-08-17

    I recently took delivery of 2 TFX122M-AN monitors.  One of them can be controlled with the PC Edit 1.3 software and is automatically detected.  The other one is seen by the Laptop, but won't connect to the PC Edit software.  Any suggestions?

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    1 49
    • LeeE_Wolloff
      PedroRodrigues Hi Lee, have you updated your unit with the latest Frimware 2.0? please follow the link below to access it https://www.turbosound.com/turbosound/search-results.html?queryStr=%20TFX
      • August 17, 2020
    • LeeE_Wolloff
      LeeE_Wolloff They both have 2.0 firmware installed. I even tried to re-install 2.0 in the malfunctioning one. No USB communication.
      • August 17, 2020
    • LeeE_Wolloff
      PedroRodrigues Hi Lee in this case please submit an assistance request by follow this link so we can assist you in more depth. https://community.musictribe.com/pages/create-new-ticket
      • August 17, 2020
    • LeeE_Wolloff
      LeeE_Wolloff I already did. The case number is CAS-130126-C4B4D8.
      • August 17, 2020
      • TFX122M-AN USB won't recognize PC Edit 1.3
        PedroRodrigues Hi Lee, I'm located in the UK one of my colleagues in the USA office will pick this up for a more local assistance. Thank you
        • August 17, 2020
    • LeeE_Wolloff
      LeeE_Wolloff Thanks Pedro.
      • August 17, 2020
  • MrHavelTec
    Newcomer - Level 1
    2020-08-27

    Hello, I want to make my IQ10 airworthy. Now I have seen that there is the IQ10-WB wall bracket. Can I use this with an Adam Hall Super Clamp to hang the speakers on trusses?

    Thanks in advance for an answer!

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    • MrHavelTec
      DavidKnighton Hello MrHavelTec. I can't give you a solid YES or NO in this case, because I've not personally had any experience with this exact clamp before. I will say that the wall bracket 'should' be compatible with any truss mounting hardware, such as a standard cheeseborough truss clamp. You just need to ensure the mounting bolt for the clamp fits properly into the wall bracket mounting hole. Alternatively you could use eye bolts and GAC to suspend from truss.
      • August 27, 2020
  • New
    stefanspoon
    Newcomer - Level 1
    2021-07-07

    Hello.
    I am trying to find the Turbo Drive software.
    Cant find a download link anywhere.
    Is it still available?

    Need to poke around in my rack of Turbosound RackDP 50 amps :)

    0 48
    • stefanspoon
      Dale_M Turbodrive is the turbo version of linear research podware. You can obtain the latest version on the Linear Research website.
      • Jul 8
    • stefanspoon
      stefanspoon

      Thanks. Yes, I am aware its based on the podware.
      I'm still hoping to find a download of the Turbosound Drive software.
      I am assuming that Turbos version would come with a mass of pre saved settings for a few of the speaker ranges which is what id like to find .. Unless I am wrong about the pre saved settings in the turboDrive software.

      • Jul 8
  • New
    ExcelTech
    Newcomer - Level 1
    2021-07-12

    I created a service ticket for an IP12B Sub-Woofer that will not power on. The ticket number is CAS-449643-F7V9R2 and on April 29 and the status was "pending". On May 11 it has changed to "problem solved"

    The frustration is nothing is solved, no email, no contact, no nothing.

    I even reached out via Turbosounds general contact page with this same info. It is as if nobody actually works at Turbosound.

    No phone numbers and no response from anyone.

    Hopefully someone will see this and get back to me:)

    my contact eMail is [email protected]

    Thank You

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    1 48
    • ExcelTech
      KyleJohnson Hello, Kyle here with Music Tribe. It looks like an email was sent to you on April 29th requesting information. It's possible this ended up in your spam folder, please double check. Meanwhile, I will have the team send out the email again.
      • Jul 12
  • New
    OliS
    Newcomer - Level 1
    2021-04-08

    Hey together, 

    is there anybody who can repair my IP2000 Subwoover? Maybe, near Frankfurt? It worked fine for years, but suddenly its completely dead. Changed fuse already.....

    Any ideas? 

    Oli

    0 47
    • OliS
      DavidKnighton Hello OliS,
      Not sure exactly, but if you click the SUPPORT tab at the top of the page you can submit a SERVICE REQUEST ticket and someone should be able to give you the information you need. Also if it's under warranty, then you'll need the RMA to have it serviced.
      • Apr 8
  • HornSpacer
    Newcomer - Level 1
    2020-08-10

    Where can i relocate the Top columns for the turbosound ip 3000 for purchase  thanks

     

     

     

    tvดูบอลสด

    0 46
    • HornSpacer
      AlexLane Hi there, you cannot purchase just the top columns for the iP3000 without the base. Unless it's part of a service request where they need replacing.

      If the columns are broken and you need new ones, contact our parts or service team and provide details please.

      Use the SUPPORT button at the top of the page, create a care ticket and select Parts or Service.

      I am interested to know more about this request, why do you need just the columns?
      • August 10, 2020
  • New
    mph2020
    Newcomer - Level 1
    2021-07-13

    I recent purchased a set of IP 3000 speaker from an individual who bought them from Sweetwater about 3 years ago.  I have a powered subwoofer issue and I need service.  I like to know how to obtain service since I'm not the original owner and not sure if they are registered.  

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    0 46
    • mph2020
      Nigel67 Hi mph2020. We can book them in to a local repair centre to you. Unfortunately the repair will be non warranty as the warranty is non transferrable. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you. Many thanks
      • Jul 12
  • New
    Subz34
    Newcomer - Level 1
    2021-07-20

    Hi, I am looking for a pair of turbosound Venue TVX152 but I can not find, can you tell me a reseller in France or in Europe? thank you

    0 46
  • New
    MarcelNYC
    Contributor - Level 2
    2021-07-21

    I recently purchased an enclosed cargo trailer to haul around the various components of my iQ series system (multiple iQ15 and iQ15b speakers). The trailer gets to around 120 degrees Fahrenheit (50 Celsius) when in the sun. Should this be a concern for the equipment? I don't think so since I'm pretty sure they get hotter when operating outdoors for hours in direct sunlight but I'd figure it's worth asking.

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    0 43
    • MarcelNYC
      WilliamR Hello, William from Musictribe here. The Ideal long-term storage temperature for electronics is about 45-85 degrees. Anything higher than 120 can cause the glue to start coming apart.
      • Jul 21
      • How much heat is too much when keeping iQ speakers and subs in storage?
        MarcelNYC In a given hot day it’ll be hot for about 6 hours. It’ll peak at 120 during those 6 hours. The rest of the time it will get down to 70. Should I be concerned about those 6 hours?
        • Jul 21
  • New
    jt5447
    Newcomer - Level 1
    2021-07-26

    Hello

     
    I'm looking to source wall mounting brackets for a pair of Turbosound Impact 50 speakers. Any of WB-50 (I have one of these already); or SB-50; or SM-50.
     
     

    Can you please assist with where I might locate these. (I'm located in Ireland). Thanks in advance for your help.

     
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    0 43
    • jt5447
      Nigel67 Hi jt5447. Please contact our Spares Team and they will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. A colleague will then get back to you with pricing and availability. Many thanks
      • Jul 26
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