• New
    ZeleniyDrug
    Newcomer - Level 1
    2021-08-11
    Acquired 2 Turbosound iQ15 speakers for sound events. At the very first event, people complained that high frequencies are very hard to hear, and there is practically no low frequencies. How can this problem be corrected?
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    0 36
    • ZeleniyDrug
      NicJonesMT Hi ZeleniyDrug.
      Your best option would be to submit a tech support ticket and a member of the team will assist you.
      Can you please confirm all other devices that are connected and how they are configured (For example crossovers, Mixers, Outboard effects ETC). We need to ideally know your full setup.

      It may also be worth doing a smaller simplified setup (so running your Mixer/Audio source direct to the speaker). Can you confirm if you still get the issue when using a simplified setup?
      • Aug 11
      • Turbosound iQ15
        ZeleniyDrug Mixers yamaha mg12xuk and laptop and nothing else. High frequencies had to be removed -15.
        • Aug 11
  • New
    Banjoe
    Newcomer - Level 1
    2021-07-13

    We need our turbo sound sub repaired. Who repairs in the VA Beach area?

    0 36
    • Banjoe
      NicJonesMT Hi Banjoe. If you submit a service request (Click support at the top of the page) The service team will be able to advise you further.
      • Jul 13
  • New
    GregorySwagger
    Newcomer - Level 1
    2021-08-05

    looking for a tower array for an ip1000 i had one stolen. thanks in advance

    0 36
    • GregorySwagger
      ChrisEdwards1 Hi GregorySwagger, if you have not yet done so could you please contact our spares team. To do this go to support at the top of the page and scroll down to the Spares tab, once a ticket is created they will be able to advise further.
      • Aug 5
  • DLinke
    Newcomer - Level 1
    2020-09-04

    I have been looking at Yeti and other solar power generators to operate ip3000 outdoors for several hours.  Please, please give recommendations or at tge very least amps/wattage needed for at least a few hours of power for my ip3000.  Seems like u saw a Yeti with a briefcase unfolding solar panel.  I want to say it was a 1,000 or 1250 Yeti.   Cost I think was about $1,000 to $1500.   Would this power ip3000 for at least a few hours?   Please advise.    Thank you!

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    0 35
    • DLinke
      PedroRodrigues Hi DLinke thank you for your contact, the issue when using any kind of generators is the voltage fluctuations that happen and that might damage the IP3000 PSU. Never the less if you wish to select one solar power generators I would select the 1250 Yeti.
      The PSU for the IP3000 is the following
      • September 9, 2020
  • New
    GregorySwagger
    Newcomer - Level 1
    2021-08-11

    i need to replace a tower array on a Ip1000.   i have emailed and got no answer. please help

    0 33
  • New
    Tele68
    Newcomer - Level 1
    2021-08-11

    Everytime we hook up and power up our subs I go into the presets and load the preset I saved that has the crossover   Menu set as user, 100.25 hz. The subs don't seem very loud but if I go into crossover menu and reselect the user setting and push the encoder to select it the subs get noticably louder. Any answers as to why?

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    0 26
    • Tele68
      Tele68 I also noticed the menus on the dsp on the subs is different than the user manual with the manual showing menus for the subs that are not in the dsp on the subs?
      • Aug 10
      • Turbosound tbv118L-AN subwoofer question
        DavidKnighton Hello Tele68,
        Firstly, the manual is likely outdated and new firmware has changed the layout of the user interface. The preset you saved likely has some sort of setting that boosts input gain or output volume or something in that regard. I would take two subs side by side and the the preset in just one of them and then go through every menu side by side and compare each and every setting until you find the culprit.
        • Aug 11
    • Tele68
      Tele68

      By the way what is the program or RMS wattage of this sub? All literature says 3000 watts but that is peak not RMS.

      • Aug 11
  • New
    MarcelNYC
    Contributor - Level 2
    2021-08-22

    This might be a stupid iQ series question but I can’t seem to find the answer. Regarding the feedback eliminator feature, do I just enable it before the gig by setting it to Auto and just leaving it on Auto or is it supppsed to be enabled during sound check only to “capture” all the problem frequencies then turned off?

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    1 25
    • MarcelNYC
      GaryHiggins Pretty sure sound check only...though I've never used it with mine ever...manual is not full of details. :-)
      • Aug 23
    • MarcelNYC
      DavidKnighton Hello MarcelNYC,
      If you turn the Feedback Eliminator off after soundcheck, then it is no longer functioning as it's intended purpose. The idea is to leave it running so that if a problem frequency arises mid-show, then it gets squashed. It will end up resetting some filters the longer it's in battle, so keep this in mind as you "turn up" during your show. Remember, it's just one tool in your bag of tricks. Don't rely on it too heavily. Best practice is to use a front end GEQ right off your mixer before the signal hits the iQ.
      • Aug 23
    • MarcelNYC
      MarcelNYC Thanks for all the replies. Since I posted this question I've been able to leverage the Feedback Eliminator for our past two gigs in Auto mode (resetting it before the start of each gig). The first gig we only enabled it on the tops (iQ15s) and got some minor feedback on the subs (iQ15Bs) that had to be dealt with manually and for the second gig we used it for both the tops and the subs (iQ15s and iQ15Bs). They did a fantastic job and the frequency cuts were narrow and subtle enough as to not affect the sound quality. We didn't even hear any indication of feedback all night because the DSPs process faster than what can be perceived. I checked the settings between the sets to confirm the system was actively adjusting the notch filters and confirmed it was. We're extremely pleased with this technology and highly recommend it. Quite honestly, I think it did a better job than a FOH sound engineer due to how fast it was able to react and eliminate the feedback. This frees up time for the sound engineers to focus on other things. A win-win in my opinion.
      • Sep 27
  • New
    Mackdamusic
    Newcomer - Level 1
    2021-08-13

    I purchased the speaker about 1 yr ago. About 2 months ago I notices when plugged in to the XLR the sound would slightly fade out for for about half a second about every 10-15 min. It never did that with bluetooth.  Note im not a proffessional so i may use it for a few hours on the weekend, never turning the volume higher than 60%. As of about 2 weeks ago ,at about 10% as soon as the first bass hit the sound goes in and out even with bluetooth. The speak is not blown it seems like a connection issue withthe sub and the tower. Note: I have the latest firmware  V1.2.2 

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    0 22
    • Mackdamusic
      NicJonesMT Hi Mackdamusic.
      Could you please click support at the top of the page, and submit a technical support ticket.
      One of the team will then be able to advise you.
      • Aug 14
  • New
    davedarilek53
    Newcomer - Level 1
    2021-09-17

    I'm checking to see if anyone can help me. I feel like Turbosound does not support their products at sll. I have a Milan m18b sub blowing fuses. But Turbosound doesn't share schematics and doesn't have any authorized repair centers in Dallas TX. THAT S UN IMAGINABLE!!  I am forced to wait in line for any answer from music tribe. Who knows how long that will take!!!! Does anyone know how I can get it repaired. We have lots of gigs snd no sub. At this point. If I could get this fixed I was going to purchase a second sub. But I've run into a revolving door. No one knows. Even the dealers I've been buying from for years. I would be very Grateful if you could shed some light on my problem.  Dave D

    read more...
    0 17
    • davedarilek53
      WilliamR Hello Dave, WIlliam from musictribe here. Could you let me know what your case number is so that I can look into this for you?
      • Sep 17
    • davedarilek53
      davedarilek53

      It’s been 6 days since I last contacted you. Is there someone at music tribe that can help. I’m in a bind. We have gigs coming up snd our Turbosound Milan m18 b Sub is in need of repair.
      You are not responding to my messages.
      Can you recommend someone to contact. I’m getting no support from you. HELP!!!

      • Sep 22
  • New
    EricSimmers
    Newcomer - Level 1
    2021-09-22

    Looking at possibly getting a inspire iP15B speaker. I will be coming out of a Powered Speaker mix out with XLR to the inspire to input A with XLR , then from the inspire link out XLR to a powered speaker above the sub XLR input. Will this work? All my speakers are active speakers 

    read more...
    0 16
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