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207,636 members
79,733 posts
  • Orlandobrianc
    Newcomer - Level 1
    2020-10-09

    Looking to buy the Tannoy Cheviot but can't find any to listen to in NY/NJ

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    • Orlandobrianc
      Nigel67 Hi Brian. I am sure that you have probably already tried this link but just in case not, please have a look here https://www.tannoy.com/buy.html?isoCode=US&type=STORE to see if any of these stores are in NJ/NY.
      • October 8, 2020
    • Orlandobrianc
      Orlandobrianc Thx Nigel. I did. I’m in Manhattan an the closest stores are 3 hours away. Any idea why Tannoy is so hard to find in the US?
      • October 9, 2020
      • Does anyone know where to find Tannoy speakers in New York/New Jersey
        Nigel67 Hi Brian, let me ask some questions for you. It does seem a little strange that there isn't a reseller in Manhatten. I will get back to you.
        • October 9, 2020
      • Does anyone know where to find Tannoy speakers in New York/New Jersey
        Nigel67 Hi Brian, it appears that this shop sells Tannoy. You may have to give them a call to see if they sell Cheviots though
        https://www.newyorksoundandvision.com/
        • October 9, 2020
    • Orlandobrianc
      Orlandobrianc Thx Nigel. They stopped selling them as well. I’ve heard from others that there is Apparently problems with factory support, price increases and a national distributor that wants to be a national reseller?
      • October 10, 2020
  • KrisPWales
    Newcomer - Level 1
    2020-09-10

    My Tannoy 2.8 sub has suddenly stopped outputting any sound. The light at the back now flashes red whereas it used to be a solid green. What does this indicate? I raised a care ticket but this has gone ignored. Attrocious customer service from what used to be a reputable brand.

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    • KrisPWales
      Nigel67 Hi, I am sorry that the care ticket that you have sent in has not been answered. This is highly unusual as by the end of our days the queues are clear. You should have been sent an automated e-mail (check your spam folder as well) that contained a case number. Please can you send me that case number and I will investigate further. Again, many apologies for this.
      • September 10, 2020
      • Tannoy 2.8 Subwoofer - No Sound
        KrisPWales Hi Nigel. Unfortunately this is still no closer to getting solved. I sent over proof of purchase and other details last week to no response. Could you please take another look?
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        • September 22, 2020
      • Tannoy 2.8 Subwoofer - No Sound
        Nigel67 Hi Kris, my colleague replied to you on the 15/9 after you replied to him the day previous to say that there was an e-mail issue and the previous replies were not received. Can you check your spam just in case the e-mail went in there. The case number is CAS-134651-S3J7X3. Can you confirm your e-mail address please or do you have another e-mail address that I can try. Many thanks
        • September 25, 2020
  • thepresp
    Newcomer - Level 1
    2020-07-27

    I've raised a ticket for spare parts almost 3 weeks ago but I've not heard anything.

    are you having issues?

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    • thepresp
      ChrisEdwards1 Hi thepresp, I hope you are well. We are currently experiencing issues with our back-office systems, this has unfortunately caused some issues with response times. Our teams are working on resolving this issue but at this time all we can do is apologize and ask for your patience. Once all systems are back up we will endeavor to send out a response as soon as possible.
      • July 27, 2020
    • thepresp
      thepresp Thanks Chris. How are tour back office systems looking now? I’m hoping you’re back up and running otherwise someone needs sacking.
      • August 1, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, it appears most of our systems are now back online and the spares team have been able to start processing cases again, they do have a backlog so it may still be a few days before you receive a response, however, the will endeavor to reach out as soon as possible.
      • August 2, 2020
    • thepresp
      thepresp Hi Chis, I’m now getting extremely frustrated with the length of time this is taking. I’ve been a Loyal Tannoy customer for many years and have always received excellent customer service.
      • August 19, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, I'm sorry to hear you have not yet heard back. Could you share with me your case number and I will ask the team to take a look at this?
      • August 19, 2020
  • KarmenKung
    Newcomer - Level 1
    2020-10-01

    My pair of Tannoy SGM10 is more then 30 yrs old, like to recap the crossover with new capacitors, looking for the crossover wiring schematic to purchase proper capacitors. I can only find the schematic for SGM 12 - SGM 15. Where can I find schematic for SGM 10.

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    • KarmenKung
      Nigel67 Hi Karmen. I am sorry, but unfortunately we are not permitted to send out schematics for any products.
      • October 1, 2020
      • Recap crossover of Tannoy SGM 10
        KarmenKung Understand that, its just easier for me to order without taking the crossover out and check for the cap value. however is it allowed to show me the parts list of capacitors for the SGM 10 so that I can go order the caps? Or do you be able to supply new capacitors? Just like to find an easy way to recap my speakers. they are too old and need to be replaced.
        • October 2, 2020
      • Recap crossover of Tannoy SGM 10
        Nigel67 I have checked with a colleague and we do not have the BOM for this crossover. He has suggested this website. They may be able to help you. https://www.hilberink.nl/speaker.htm
        • October 5, 2020
  • rsillito
    Newcomer - Level 2
    2020-06-16
    Hi -- I raised a support ticket CAS-107908-P8Q1S2 nearly two weeks ago but have had no response, so I am posting here in case this ticket has been missed somehow. There is a small tear in the rubber surround on the bass driver of one of my Tannoy XT8F speakers. I would like to obtain the necessary replacement parts to deal with this (e.g. a replacement rubber surround, a reconing kit, or even a replacement driver if the latter are available). If someone is able to help me with this I would greatly appreciate it. Many thanks!
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    • rsillito
      GaryHiggins They changed everything, not surprisingly that might be screwed up too. Sorry, don’t see much official response here either except self serving promos. I guess keep trying is the best advice.
      • June 16, 2020
    • rsillito
      ChrisEdwards1 Hi Rowland, i hope you are well.
      Unfortunately there is currently a back log of cases the team are working through which has caused a delay in their response. I will pass this on to a member of the team, however, they do need to work through them in date order.
      I'm sorry for any inconvenience this has caused and thank you for your patience.
      • June 17, 2020
      • Rubber surround / Re-cone kit / Replacement for XT8F bass driver
        rsillito Hi Chris, thank you for your reply. I'll look forward to hearing from someone soon then.
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        • June 17, 2020
  • Doggie
    Newcomer - Level 1
    2020-07-12
    I've blown one of the tweeters, is there any way I can get a replacement or is there an up grade I can get and replace both tweeters?
    0 28
    • Doggie
      RexBeckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 13, 2020
  • LKC
    Newcomer - Level 1
    2020-07-14
    a customer returned 1 piece Tannoy Stirling GR to our shop due to tweeter is not working, SN is 8000 6400 140626 700360 , Can you send us a new tweeter for replacement under warranty ? then we return the faulty tweeter to you in Aug 2020.
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    • LKC
      RexBeckett I don't think that this is the best place for distributor warranty claims. You could try opening a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 14, 2020
  • Westfield48
    Newcomer - Level 1
    2020-10-01
    I have a Tannoy TS2.8 Subwoofer connected to a home theatre system via a Marantz NR1506 AV Receiver. 
     
    The subwoofer is part of a set of Tannoy speakers HTS101 XP and all work perfectly except the subwoofer.
    It has worked in the past but there’s no audio now. The standby LED is red when switched off and flashes red when the unit is turned-on ..it doesn’t turn green.
     
    Please let me know if there's a speaker fault or a fault with the set-up

    Thanks

     

    T

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    • Westfield48
      john0121 Hi Thomas, unfortunately this sounds like a fault with the amp board in the 2.8 and it will need to be serviced. Please fill out the the Service Request from via the Support button (top of the page) and a member of the team will arrange this with you.
      • October 1, 2020
    • Westfield48
      Westfield48 Hi John, many thanks for your prompt response ...I'll complete the service request : )
      • October 1, 2020
    • Westfield48
      Nigel67 Hi Thomas. This sounds like the subwoofer is going into protect mode. There is a hardware fault on the amp module. Please go to the support tab at the top of the page and submit a service request ticket and a colleague will get back to you shortly. I spoke to one of the repair guys and he said that if the unit is no longer under warranty, then you could take the amp module out of the subwoofer (with power disconnected) and send just this to us thus avoiding any possible damage to the cabinet and speaker during transit. If it is still under warranty, then we would require the whole unit back as removing anything would void the warranty.
      • October 1, 2020
    • Westfield48
      Westfield48 OK, thanks Nigel ..! I've completed the service request and I'll wait for their response
      • October 1, 2020
  • phildraper
    Newcomer - Level 1
    2020-07-20

    I have a couple of cases open with support for a service request under warrenty but I do not appear to be getting any responses. As there does not seem to be any way to look at the activity on a case I was wondering it the system is working or not.

    Does anyone know if the Tannoy service is being maned?

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    0 26
    • phildraper
      ChrisEdwards1 Hi phildraper, I hope you are well. Upon checking your cases I can see replies were sent on both CAS-121415-L3S5D9 & CAS-121743-J3R6S5. If you have not yet already done so I would recommend checking your spam or junk folders if the replies still cannot be found could you reply to the last email received or this post with an alternative email address and I will resend the last email sent.
      • July 21, 2020
      • is Tannor service and support working?
        phildraper Chris thanks for the reply. I did check junk but nothing. Can you resend to [email protected] and update this post when sent? Thank you!
        • July 21, 2020
    • phildraper
      ChrisEdwards1 Hi, phildraper, thanks for sending across the alternative address. I have just gone ahead and resent my message for you on case CAS-121743-J3R6S5. Hope this helps and please let me know if you still don't receive anything.
      • July 21, 2020
      • is Tannor service and support working?
        phildraper Yes recvd thank you
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        • July 22, 2020
  • ayhankizmaz
    Newcomer - Level 1
    2020-06-23
    I have Tannoy Kensington SE. Is there any upgrade kit for tannoy or what can I do for better sound.
    0 22
    • ayhankizmaz
      AlexLane Hi, there is no upgrade kit per say! What specifically do you want to improve? Could you detail your setup and space for me, might be able to give you some tips ;)
      • June 23, 2020
      • Tannoy kensington se
        ayhankizmaz Hi,
        • June 27, 2020
      • Tannoy kensington se
        ayhankizmaz Hi amp. İs asr emitter 1 and dcs puccini cd player my speaker cable is transparent audio biwire..
        • June 27, 2020
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