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104,085 posts
  • Bradadams
    Newcomer - Level 1
    2020-10-04

    Is it possible to purchase a new V2  processor/ bluetooth interface to install in older V1, We have a new V2 on order and what to use them as a pair. We have lost the app connectivity and have no way to update firmware, thouht this might  be our only fix.

    Cheers regards brad

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    0 86
    • Bradadams
      DavidKnighton Hello Brad Auld,
      The components between the two versions are not cross compatible. This would technically void your warranty as well, because it's not a modification we offer.
      • October 7, 2020
    • Bradadams
      Bradadams Thanks David so under warranty how do I get the ip2000 v1 to work properly as it no longer connects to control app and needs firmware upgrade . Your help in this would be appreciated.
      • October 7, 2020
      • Ip2000v1 to v2 retroetrofit upgrade (turbosound)
        DavidKnighton Hi Brad,
        The V1 systems don't support firmware upgrades at all. Only the V2 systems support firmware upgrades. Can you tell me whether you're using Android or Apple device? First thing you need to do is establish whether the speaker connects via Bluetooth. The app 'should' connect as long as the bluetooth function is working. You may want to try a different device, maybe from a friend or colleague just for the sake of testing.
        • October 8, 2020
  • New
    EvertonWilliams
    Newcomer - Level 1
    2021-02-23

    Hi I own a DN9849 4×8 PROCESSOR I LOST THE PROGRAM THAT WAS STORED IS THERE ANY WAY TO RETRIEVE IT AND THE MEMORY BATTERY PART#BR2330 IS THAT A RECHARGEABLE BATTERY OR JUST A REGULAR LITHIUM BATTERY 

    0 38
    • EvertonWilliams
      Nigel67 Hi,I am afraid that all User memories will have been lost. You will only have the factory preset memories. It is not a rechargeable battery.
      • Feb 23
    • EvertonWilliams
      EvertonWilliams Thank you
      • Feb 23