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  • EduardvanRaalte
    Contributor - Level 1
    2020-02-23
    Tannoy Arena Sub schematics | Loudspeakers

    Hi, I got a Tannoy Arena Subwoofer from a friend for repair. I managed to get the amplifier board out of the magnificent(!) box and also got the power supply out. When on there’s 7.7V between CD- and CD+. If the amp isn’t in standby I assume that should be much more. 

    Things would get a lot easier from here if I got a service manual or schematics. Any hint will be appreciated! Tia Eduard. Power supplyPower supply

     

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    • EduardvanRaalte
      EduardvanRaalte

      I found them. Google for Indigo BASH 600109 to find the SMPS. 
      • February 23, 2020
    • EduardvanRaalte
      Johanmk77 Did you find the problem? I have almost given up.
      • November 20, 2020
  • vincentmac
    Contributor - Level 1
    2020-03-09
    HOW DO I CONTACT CUSTOMER SUPPORT?? | Loudspeakers

    Customer support is unresponsive and I have questions. I am trying to replace power supplies for my QFLex16 m-1 and sb pairs. When we removed these from one of our spaces the power supplies were left behind. I have reached out to spare parts tickets, the customer service portal and anywhere I can try to get ahold of people but have had no luck. trying here...

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    • vincentmac
      RexBeckett

      @vincentmac wrote:


      Customer support is unresponsive and I have questions. I am trying to replace power supplies for my QFLex16 m-1 and sb pairs. When we removed these from one of our spaces the power supplies were left behind. I have reached out to spare parts tickets, the customer service portal and anywhere I can try to get ahold of people but have had no luck. trying here...




      @vincentmac 


      Hello Vincent, welcome to the community.


       


      The Care ticket is currently the only way to request technical support, service and spare parts from any of the Music Tribe companies. Did you get Care tickets raised? You should be able to see them through the Care Portal. Some people have missed responses because the emails were routed into their spam folders. 


       


      If you tell us the Care ticket numbers, we can get someone to check into them for you.
      • March 9, 2020
    • vincentmac
      Matthew_Simmons

      CAS-107668-K1X4P5 How about this case number? 
      • June 9, 2020
    • vincentmac
      soundtechsunited

      hey, so I am having trouble getting in contact with anyone at music tribe... this is my question:
      "Hi,
      I am writing to you in regards to my account. I registered a couple of products back in 2019: Midas M32; Midas MR32; Midas DL16... so I already had an account under this specific email address... I recently made a purchase of a Midas MR18, I believe I purchased it on 05.28.2021 from sweetwater.com;

      I am about to login to my account to register my new product, I notice that it says "user account does not exist" So I am wondering what is going on? I have my username and Password written down... why does it not exist? Anyway, I had to register all over again, and I assumed the products I purchased back in 2019 will appear on my account... to my disbelief, it does not..... Can you please tell me what happened to the registered products I had on the account? I just registered my "Mr18" and would like it if my other products that I registered back then reflect on my account please. thank you.

      Duberney Quintana since no one is answering me, I would like it if you could answer this question here for me...
      • September 4, 2021
  • hpaudel
    Newcomer - Level 1
    2020-09-14
    spare parts | Surface Mount Speakers

    hello ,

     

    can we get Tannoy Di6 loudspeaker spare parts .

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    • hpaudel
      john0121 If you go to the support button at the top of the page you can submit a spare parts enquiry, the team will then be in touch regarding pricing and availability.
      • September 14, 2020
    • hpaudel
      Kiddi Gold5 not turning on. Is there a fuse to change?
      • September 21, 2020
  • coreysound
    Contributor - Level 2
    2019-07-30
    Tannoy VXP ?? | Loudspeakers

    Anyone have experience with the VXP series? Would two VXP12 be suitable for an acoustic duo for small gigs? 

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    • coreysound
      ChaseMcKnight

      The VXP12s are my favorite self-powered speaker we offer. Within our umbrella of brands, the Turbosound iQ12 are also nice and well suited for an acoustic duo, however Tannoy's dual concentric drivers in the VXPs are on a whole other level of clarity. Just know if you plan on pole mounting them you'll need these. 
      • July 30, 2019
    • coreysound
      coreysound

      Thank you!! I've been reading about these for a while, since I've been a fan of tannoy hifi for a long time. 
      • July 30, 2019
  • AlbertoTerrasi
    Newcomer - Level 1
    2020-10-16
    Tannoy Mercury M20 | HiFi Speakers

    HI there,

    I need your help, because the tweeters of my Tannoy Mercury M20 speakers broke down.
    Do you know where I could find a new pair to replace them?
    I don't mind if they are not the originals series.

    Tweeter measures are: external diameter 10 cm
                                      internal diameter 7 cm

    I enclose the pictures.

    Thank you in advance

    Alberto

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    • AlbertoTerrasi
      RexBeckett Hi Alberto, I suggest that you open a Care ticket: At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 17, 2020
  • New
    AudioActive
    Newcomer - Level 1
    2021-05-07
    EU Fill | HiFi Speakers

    Hi team,

     

    We no longer have a contact and have noticed the closure of EU Fill, can you please advise how we can continue to order stock?

     

    Kind Regards,

     

    Tarkan.

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    • AudioActive
      Dale_M Please can I ask that you submit a pre sales ticket from the support tab above as none of the team are on community for these issues. Thank you.
      • May 7, 2021
    • AudioActive
      Posi1979 Hello Dale , I'm having the same issue for my region but I can't contact with anybody ???? do you have a solution ??? Thanks.
      • Feb 1
  • Paulo1
    Triber
    2019-10-03
    New Product Announcement - Tannoy Gold monitors | Loudspeakers

     

    Introducing Tannoy Gold Monitors

    Many of the world's greatest hits have been recorded and mixed using Tannoys. 

    The long and storied legacy of Tannoy's studio monitors have endured the test of time and adapted with the evolution of technology.

    Dual Concentric: The heart of Gold
    Today Tannoy is introducing the Tannoy Gold series, the next generation of premium nearfield monitors.

    Engineered to the highest standards and build quality, the Gold series are designed to provide the most powerful, accurate and uncolored representation of your music.

    Whether you're a seasoned Tannoy user or just taking your first step into a monitor system based on the legendary Dual Concentric driver, the Golds are your new best sonic friend and most trusted reference for any project.

     

    Key features
    • Precise and neutral soundstage
    • Dual Concentric driver technology
    • Front-firing bass port
    • Titanium tweeter with Tulip waveguide
    • Class-AB system
    • Transducer-matched LF and HF bi-amplification
    • Dedicated input trim, bass and treble controls
    • Selectable automatic standby mode

     

    Tannoy - The Voice Of The Artist

    To find out more about Tannoy please visit: www.tannoy.comunnamed.png

     

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  • huikawai020780
    Newcomer - Level 1
    2020-09-14
    Tannoy system 1200 monitor tweeter | Studio Monitors

    Hello, I really like this pair of Tannoy system 1200 monitors, but a few days ago, when I was mixing, unfortunately, I broke the tweeter of the left speaker. I asked a repairer to check it. It was a problem with the tweeter. This Tannoy system 1200 monitor has been with me for 20 years. I hope to continue using it. Can I find a new tweeter? Maybe there are better suggestions?

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    • huikawai020780
      Nigel67 Hi, please go to the support tab at the top of the page and submit a spares request ticket. One of my colleagues will then reply to you with availability and pricing. Many thanks
      • September 13, 2020
    • huikawai020780
      huikawai020780 Hello, my Ticket Number: CAS-134459-R3R6M7, I hope you can reply to me soon! I applied on 1/9/2020, thank you
      • September 13, 2020
      • Tannoy system 1200 monitor tweeter
        Nigel67 I have asked the Spares Team to take a look as to why your case is not answered yet. I can only apologise for the delay
        • September 14, 2020
    • huikawai020780
      huikawai020780 Hello, I want to buy the magnet and tweeter together, please reply, thank you
      • September 18, 2020
      • Tannoy system 1200 monitor tweeter
        Nigel67 Hi, I am really sorry about this. I contacted the spares team leader and asked her to reply to you, which does not appear to have happened. I have sent her another message and asked to at least acknowledge your case, but preferably answer it with a quote.
        • September 18, 2020
    • huikawai020780
      huikawai020780 I am disappointed to receive your email notification that the Tannoy system 1200 tweeter has no parts, only the Horn bracket. I really hope I can find this tweeter and continue to use this pair of Tannoy system 1200 mixing my songs.
      • September 25, 2020
      • Tannoy system 1200 monitor tweeter
        Nigel67 I am sorry that the news wasn't good, but as my colleague mentioned in their e-mails to you, the Driver is not longer available, it is obsolete. We do not have any stock and there is no possibility of getting any more. Unfortunately there are also no alternative drivers we can supply.
        • September 25, 2020
    • huikawai020780
      huikawai020780 If so, can I buy a set of TANNOY 3139? Now I am really disappointed.
      • September 25, 2020
    • View later comments
  • chart
    Contributor - Level 1
    2019-10-04
    CMS backcans dimensions | Loudspeakers

    I need dimensions for the Tannoy CMS ceiling speaker backcans.  There is no dimensional informaiton on the data sheets.  Specifically, I need dimensions for:

    CMS 503 Backcan PI

    If avaiable, I would also like to get CAD files (dwg or dxf) for all the Tannoy backcans.

    Carl Hartzler - Promedia

     

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    • chart
      Emadson

      Are you looking for all the PI Backcan drawings? Please message me your email address and I will get them too you.
      • October 4, 2019
    • chart
      chart

      Hi Eric,


      I appriciate your help providing drawing fies for the CMS backcans.  Pleae use the address below.


      [email protected]


      Thanks,


      Carl


       


       


       


       
      • October 5, 2019
    • chart
      Tomb009

      Hello! Can you also send these my way?

      [email protected]

      Thanks!
      Tom
      • Mar 10
  • Westfield48
    Newcomer - Level 1
    2020-10-01
    Silent Subwoofer | HiFi Speakers
    I have a Tannoy TS2.8 Subwoofer connected to a home theatre system via a Marantz NR1506 AV Receiver. 
     
    The subwoofer is part of a set of Tannoy speakers HTS101 XP and all work perfectly except the subwoofer.
    It has worked in the past but there’s no audio now. The standby LED is red when switched off and flashes red when the unit is turned-on ..it doesn’t turn green.
     
    Please let me know if there's a speaker fault or a fault with the set-up

    Thanks

     

    T

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    • Westfield48
      john0121 Hi Thomas, unfortunately this sounds like a fault with the amp board in the 2.8 and it will need to be serviced. Please fill out the the Service Request from via the Support button (top of the page) and a member of the team will arrange this with you.
      • October 1, 2020
    • Westfield48
      Westfield48 Hi John, many thanks for your prompt response ...I'll complete the service request : )
      • October 1, 2020
    • Westfield48
      Nigel67 Hi Thomas. This sounds like the subwoofer is going into protect mode. There is a hardware fault on the amp module. Please go to the support tab at the top of the page and submit a service request ticket and a colleague will get back to you shortly. I spoke to one of the repair guys and he said that if the unit is no longer under warranty, then you could take the amp module out of the subwoofer (with power disconnected) and send just this to us thus avoiding any possible damage to the cabinet and speaker during transit. If it is still under warranty, then we would require the whole unit back as removing anything would void the warranty.
      • October 1, 2020
    • Westfield48
      Westfield48 OK, thanks Nigel ..! I've completed the service request and I'll wait for their response
      • October 1, 2020
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