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227,671 members
102,441 posts
  • audioemotion
    Newcomer - Level 1
    2020-07-08
    Tannoy Legacy Arden Loudspeakers delivered recently have just been opened and found to have what appear to be water marks on the cabinet surfaces - I have photographs that show this. The serial number on both speakers is: Z190200029DEN. Advice please on how to proceed. Many thanks. Marion Lamont at Audio Emotion, Leven - 01333 425999
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    • audioemotion
      WilliamR At the top of this page, click Support -> Care -> Create a Care Ticket Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 8, 2020
  • percy777
    Newcomer - Level 1
    2020-10-23

    two years ago i bought a turbosound ip2000 speaker. then recently i heard that i could link turbosound speakers with each other. so i bought anoher turbosound ip2000 speaker. i had no idea there were two versions. the first one i boght was ip2000 version 1 then the 2nd one was version 2. my problem is i was trying to link the both of them but it wouldnt work. is it because these two have different versions? if so, how do i upgrde my ip2000 vrsion 1? your response would be a big help, stay safe and thank you!

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    • percy777
      ChrisEdwards1 Hi Miquel, I hope you are well. Unfortunately, it is not possible to link a V1 unit to a V2 unit via Bluetooth. This can still be achieved via an analog connection, however, due to hardware changes, the V1 is not compatible with the V2. There is no official way to upgrade your V1 unit and please note any modifications carried out would void your warranty (If applicable)
      • October 26, 2020
  • ricksihra
    Newcomer - Level 1
    2020-10-18

    Happy sunday.. I have the Tannoy system 12'S, they are amazing studio monitors. I unfortunaetly blew one of the tweeters.. I have been searching high and low for replacement with no luck ! Can anyone please help ? apparently these are the same fit as the 15". I am in canada. 

     

    Thank you,

     

    Rick

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    • ricksihra
      RexBeckett Hi Rick, the best way forward is to open a Care ticket: At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 18, 2020
  • New
    Mgrenwic
    Newcomer - Level 1
    2020-11-12

    Hello, I am very interested in the Tannoy Xt8f's but would like to know if you are now providing the "bung" inserts for the bass ports? If not, do you have a recommendation? My room is 16x18x8 Ft and I am concerned there will be too much bass. Thanks 

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    • Mgrenwic
      ChrisEdwards1 Hi Michael, the Revolution XT6F and XT8F do not come supplied with port bungs, however, if you require them any generic Third-party ones that can be purchased online or via your local HiFi dealer would be suitable. The diameter of the bass reflex port on the XT8F is 7.5cm and for the XT6F it is 5.5cm.
      • November 11, 2020
    • Mgrenwic
      TonyC1954 Good day, I have a pair of eclipse 3 speakers, but have managed to break the plinth , plastic foot on one or them, can I purchase a replacement foot?
      • November 26, 2020
  • Maciek
    Newcomer - Level 1
    2020-09-21

    HI

    Please provide a description of how to get inside the speaker enclosure without making any damage. I especially mean the removal of the decorative rings on the speakers and the speakers themselves. The goal is to remove, diagnose and repair the defective speaker.

     

    [email protected]

    Best regards

    Maciek 

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  • Pelling
    Newcomer - Level 1
    2020-09-04

    I am trying to identify a pair of circa late 1960's Tannoy loudspeakers with the serial numbers 64598 & 64590. Can you help please?


    View Attachment
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    • Pelling
      ChrisEdwards1 Hi Pelling, I hope you are well. If you have not already done so I would recommend opening a technical support ticket and uploading some photos of the loudspeakers, alternatively would you be able to upload some to this post?
      • September 6, 2020
  • clive1101
    Newcomer - Level 1
    2020-10-02

    I have a tannoy definition subwoofer and the amplifier has gone for the third time, any recommendations for a replacement and are the speakers in phase ie both push at the same time or push pull so that one cone moves out of the cabinet while the other moves in on the same note.

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    • clive1101
      ChrisEdwards1 Hi Clive, I hope you are well. I can see you have also submitted a case for this inquiry, I will be in touch with you shortly via the case to provide some additional information on this.
      • October 4, 2020
  • londonsuedehead
    Newcomer - Level 1
    2020-10-18

    Hi!

    I have run into issues with my Tannoy TFX subwoofer. Problem is I can't get any sound out of it. Plugged in it shows the red power light when it is set to "OFF", when I switch to "AUTO" it's still red but only until the subwoofer receives a signal and then it switches off. When I choose "ON" it's switched off. I assume the light should be green when working correctly?

    Any ideas what the issue is?

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    • londonsuedehead
      ChrisEdwards1 Hi Tomas, it sounds like your unit may be going into protection mode. If you have not yet done so I would recommend submitting a service request ticket, this can be done by going to support at the type of the page and scrolling down to service. Please fill out the form and one of my colleagues will be in touch to assist further.
      • October 18, 2020
    • londonsuedehead
      londonsuedehead Cheers Chris. I have sent them a message.
      • October 18, 2020
  • sgordoxyz123
    Newcomer - Level 1
    2020-10-25

    I have the Turnberry GR speakers with a Primalina EVO 400 preamp and two EVO 400 power amps plus two REL S/5 SHO subs. I don't have a good place to compare the Kensington to my current speakers. I am very pleased to the Turnberry sound but I would like to evolve up the Tannoy ladder of performance. What is the main upgrade for the Kensington vs the Turnberry?

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    • sgordoxyz123
      ChrisEdwards1 Hi Skip, I hope you are well. The main noticeable difference between these models can be found within their power handling and frequency response, the following link will provide downloads for both of the manuals for each model. The specifications for both models can be found on page 46 https://we.tl/t-T0ZXtLWW2d. It is also highly recommended that you consult with your local dealer about a possible demo, a list of our international resellers can be found by the following link -https://www.tannoy.com/buy.html.
      • October 26, 2020
  • MHPParis
    Newcomer - Level 1
    2020-07-22

    Hi,

    We are selling and repairing speakers and loudspeakers for 40 years in Paris.

    I have a customer that would want to order a woofer for his tannoy reveal 802.

     

    Would it be possible to provide such parts?

     

    Thank you in advance.

     

    Kind regards,

     

    MHP Paris

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    • MHPParis
      ChrisEdwards1 I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare parts. Make sure that you enter all required (*) data before clicking Submit.
      • July 22, 2020
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