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229,579 members
104,646 posts
  • New
    Hrl21
    Newcomer - Level 1
    2021-04-12

    Tengo Turbosound ix12 que se escucha bajito. Cual puede ser posible causa del defecto? Gracias!!

    0 7,340
    • Hrl21
      KyleJohnson Hello, Kyle here from Music Tribe. For technical support I recommend you click on the Support link at the top of the community page and then submit a Technical support ticket.
      • Apr 12
  • etbMike
    Newcomer - Level 1
    2020-07-10
    Anyone know what the typical response time is after you create a Care Ticket? Other than the automated email resonse I got back 5 days ago I've heard nothing.
    0 86
    • etbMike
      WilliamR Hello Michael, I'm sorry, due to a server migration we are running a little behind. What is your case number?
      • July 10, 2020
      • Response time?
        etbMike I'll send him an email.
        • July 14, 2020
      • Response time?
        etbMike Thanks for your help!!!
        • July 14, 2020
      • Response time?
        etbMike Any word???
        • July 20, 2020
      • Response time?
        etbMike I wrote another email to you and Colton. Just checking.
        • July 20, 2020
    • etbMike
      etbMike William. Help again. I emailed Colton on Tuesday and I haven't heard back from him. We are obviously having email problems. Or he hates me and thinks I'm ugly. Is there a phone number I can call to get this ball rolling faster? I need that speaker for a wedding I'm doing on August 1st. Sorry to bug you with this.
      • July 16, 2020
    • etbMike
      etbMike Hello Again...Sorry for being a pain. I just really need to get a new speaker soon. I sent you and Colton another email to see if it was working yet. Please let me know. Thank you!
      • July 18, 2020
  • New
    amilla
    Newcomer - Level 1
    2020-11-29

    Hi, we are looking to buy spares parts for Turbosound IQ18B - Speaker P0AMP PCB 429121REVC_01 / PCB430121REVC_02

    Can you please provide a contact email adress to obntain a quotation.

    0 64
  • PatrickLenuweit
    Contributor - Level 2
    2020-07-10
    Hello, I tried to update the firmware to 2.2.2 via the Android Turbosound app. The connection between tablet and turbo sound is established (.. handshake ... erasing rom ...) but then the progress bar remains at 0% and the turbo sound is permanently in firmware mode. Unfortunately the firmware file cannot be loaded from the Turbosound homepage (error message on page, seems to be offline). CARE ticket already created, so far no feedback. Ideas why? Otherwise I send everything back to MusicStore, soon I don't feel like it anymore. Maybe someone can send me the firmware as a file and then try the Bluetooth share please. By the way: there are pixel errors in both displays, although the resolution is very low. Why that bad quality?
    read more...
    0 62
    • PatrickLenuweit
      ChrisEdwards1 Hi Patrick, hope you are well. I have just sent the firmware file across to you in your case along with some additional feedback on the display. Hope this helps.
      • July 10, 2020
    • PatrickLenuweit
      PatrickLenuweit Dear Chris, Thank you for sending the firmware file quickly, the firmware upgrade worked perfectly for both speakers without an APP via Bluetooth Share. The speakers are working properly.
      • July 10, 2020
  • New
    donbroussard
    Newcomer - Level 2
    2020-11-14

    I ORDERED THIS PRODUCT 11/04/2020. IQ15. THERE WAS 9 LEFT ON INCOMING AND THEY POSTED THAT THEY WOULD SHIP OUT 11/10/2020 OR SO. I WOKE UP 11/14/2020 AND THE IQ15 ORDER WENT INTO BACKORDER WITH NO ETA. PLEASE HELP ME I AM IN THE MIDDLE OF A INSTALL. THEY ALREADY HAVE A PAIR OF IQ15 IN THE CENTER. I HAVE A X32 INSTALLED. THE STEREO SIDES ARE OLD AND GOING OUT. THE CHURCH IS GETTING READY TO OPEN. PLEASE COMMUNICATE WITH ME AT 9047045719. THIS IS DONLOUIS BROUSSARD AT db SOUND. 

    read more...
    0 61
    • donbroussard
      Paul_Vannatto Sweetwater have them in stock (https://www.sweetwater.com/store/detail/iQ15--turbosound-iq15-2500w-15-inch-powered-speaker). I would suggest you cancel your order and get it from Sweetwater (and don't use all caps when posting - very hard to read).
      • November 14, 2020
    • donbroussard
      donbroussard I am a dealer.
      • November 15, 2020
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        Paul_Vannatto This forum is meant for end users
        • November 15, 2020
    • donbroussard
      donbroussard I ordered on 11/04/2020. Sorry about the caps. My customer number is 23320. My order number is 2788680. Po number is Free Reign. The order is 2-IQ15 Turbosound. I guess your not handling dealers. Is there anybody in music tribe that can assist me.
      • November 15, 2020
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        Paul_Vannatto I've sent a message to someone who should be able to help get the right contact for your dilemma. Since it is Sunday, he may not respond until tomorrow.
        • November 15, 2020
    • donbroussard
      PedroRodrigues Hi Don I would suggest to contact your distributor where you have made your order and request information, effectively as Paul mentioned this forum is for users as any sales information update should be requested directly to the partner where the order was done as I'm sure STARIN will be more happy to assist you on this matter
      • November 16, 2020
    • donbroussard
      LeeE_Wolloff Don, I was told recently that Starin is no longer distributing Turbosound. I heard this from a local rep firm. You should contact the rep firm in your area to get an answer on this.
      • November 19, 2020
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        PedroRodrigues That is correct but the process will be gradual as they still have stock of a few unit therefor my suggestion should be followed, but thank you for your contribution Lee
        • November 20, 2020
  • New
    singaporerock
    Newcomer - Level 1
    2020-12-11

    Hello,

    i submitted a request for spare parts and schematic for ip3000 oct17th and still havent heard a peep

    could you please provide part numbers and quote for

     

    2 low frequency drivers

    2 midrange drivers

    power amplifier board

    the clip/wiring harness that goes on the top of the subwoofer that connects into the tower of speakers

     

     

    Case Number CAS-148542-Y5B8L6 .

    read more...
    0 58
    • singaporerock
      ChrisEdwards1 Hi Robert, I am sorry to hear you have not yet had a response to your inquiry. Our spears team is currently experiencing a higher than average case load at the moment, however, I will make them aware of the situation and they will endeavor to reach out as soon as possible.
      • December 13, 2020
  • New
    Nusty
    Newcomer - Level 1
    2021-01-10

    Hallo,

     

    gibt es auch eine normale Anleitung und nicht nur eine QuickStart Anleitung für den Turbosound iQ12?

    Wo finde ich die Software zum verbinden PC mit den Lautsprecher?

     

    Gruß Nusty

    0 51
  • Joeoverfeltmusic99
    Newcomer - Level 1
    2020-09-27

    I recieved a speaker that was having issues straight out of the box. HOWEVER b/c I did not open it within the first 30 days to find the problem I had to pay $180 out of my pocket and send it to a company that Turbosound uses in Silver Spring , MD called ProTech . I just got my speaker back from ProTech and guess what..... ITS NOT FIXED.... THe repair Number was 127364 and the tech was Raul. They charged turbosound $96.00 and said the speaker was fixed but it is still cutting in and out and I have three gigs over the next three weeks and still have a bum speaker. 

    Why does the customer have to suffer in this case. I sent the speaker back once already, filled out the ticket waited to hear back from you all and now I am going to have to do it all over again. I have never had this problem out of any other speakers I have bought and I have owned Peavey, Electro Voice, Bose, Ross and JBL. I cannot get anyone on the phone either and cant find a phone number to call. I just want this thing replaced so I can move forward. 

     

    The serial Number on this speaker is S170300315APK.     I need a speaker by this Saturday or I am going to have to go rent something. 

    read more...
    0 49
    • Joeoverfeltmusic99
      Nigel67 Hi Joe, I can only apologise for the failure of the repair company to repair your loudspeaker. Please can you go to the support tab at the top of the page and submit a service request ticket. Let me know the number and I will get one of my colleagues in the Vegas office to help you straight away.
      • September 27, 2020
      • IQ 10 - Still not fixed
        Joeoverfeltmusic99 NO I can not .... I have already been through all of this. I did the ticket, I sent the speaker back, I paid to have it shipped, I had to wait and I had to be without a speaker and when I got the speaker back it was not fixed. Not only that but the whole reason I bought these speakers was to use the Ethernet feature on them and it won't work correctly. Now both of my speakers are cutting out, everything is brand new, new mixer ( x18 ) new cables ( pro Co) new speakers and now I have a product that I can not use and I am very very very dissatisfied with. And you can not reach anyone with your company there is NO phone number anywhere..... why should I have to submit multiple tickets only to get my problems not resolved. I wish I had never bought these speakers. I want TURBOSOUND to take them back and issue me a full refund or replace them.
        • September 28, 2020
      • IQ 10 - Still not fixed
        Nigel67 I have found your original ticket (CAS-133864-P3L6J6) on the system and have asked my colleague in Las Vegas who dealt with you originally to reply first thing that he starts work in the morning.
        • September 29, 2020
    • Joeoverfeltmusic99
      Joeoverfeltmusic99 Nigel I never got a reply which is what I have come to recognize as normal for Music tribe less you.... I have gotten rid of the speakers and won't look back. I need something that I can rely on something that is not going to fail me in the middle of a concert and I have 5 weeks of concerts coming up with two failed speakers. I lost a great amount of money on this deal but I have learned my lesson and I am sorry to say that I can not and will not buy from Turbosound / Midas / Behringer ever again. The customer service has been less than acceptable to me. Thank you for trying
      • October 2, 2020
      • IQ 10 - Still not fixed
        Nigel67 Hi Joe. I can only apologise once again for this and to be perfectly honest, I am as disappointed as you that my colleague didn't reply after he promised that he would. I am going to raise with the Team Leader.
        • October 5, 2020
  • LTOWNPOET
    Newcomer - Level 1
    2020-09-24

    Ip2000 V1 abd v2 will not link. Can this be remedied? 

    0 46
    • LTOWNPOET
      billygallagher Hello Kurt. The version 1 and version 2 of the ip2000 can not be connected via Bluetooth, there are to many differences in the speakers. Hardware software etc.
      • September 28, 2020
  • TrevorCronin
    Contributor - Level 1
    2020-10-01

    Hi there, is there a portal for downloading all the Ease data.dll for all current Turbosound proucts?

    We would like to design some new Turbosound systems with Ease, easily...

    What I find is not many products represented and not compatable with the latest version of ease.

    Sound around Myanmar

    read more...
    0 44
    • TrevorCronin
      AlexLane Hi Trevor, most will run on EASE 2 with some of the newer ones working on EASE 3. You can download the older versions of EASE on the AFMG website. Unfortunately updating discontinued models to the later versions is not a viable option.

      Most of the .GLL files may require the full paid version of EASE to run FYI

      I will email you with a link to my archive of Turbosound EASE files, the vast majority of them are in there!
      • October 1, 2020
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