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298,816 members
182,481 posts
  • bonstonmusic
    Contributor - Level 1
    2020-02-23

     

    I've tried to create a ticket but it only comes back with an error.

    The BB560M wireless Bluetooth headset works great as a headphone, but the microphone fails to connect to the PC Bluetooth system. As it was advertised ‘perfect for gamers’ it doesn’t seem to work.

    The audio connects with both the cable and the Bluetooth. Just no microphone function

    The Bluetooth we are using at home is a dongle we purchased from JB’s https://www.jbhifi.com.au/products/creative-bt-w2-bluetooth-usb-transceiver

    Which connects to headsets with microphones and we can’t get it to pair to anything.

    Hope that all makes sense.

    Thanks for any help

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    0 1,140
    • bonstonmusic
      RexBeckett

      @bonstonmusic 


      Hello Boni, welcome to the community.


       


      First make sure that every required field in your profile is correct. Missing information can apparently
      cause the Care ticket system to fail. It is also important to fill-in every required field in the Care
      ticket form (marked *). Make screenshots of the completed Care form before you submit it. If it fails
      again, let us know and we can tell you how to send the screenshots to get some help.

      • February 25, 2020
    • bonstonmusic
      bonstonmusic

      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.

      • February 26, 2020
    • bonstonmusic
      RexBeckett


      @bonstonmusic wrote:


      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.





      @bonstonmusic 


      I have sent you a PM.

      • February 26, 2020
    • bonstonmusic
      joserabeg

      Can I get some help too, I am having an issue with the USB device not recognized on windows 10, all drivers an power settings have been updated. but still not working.

      • March 29, 2020
    • bonstonmusic
      PeiMing

      Hi RexBeckett,


      Can I get some assistance too? I have same issue whereby my microphone is not working with a newly purchased Behringer HLC 660M. And I can't seem to submit a ticket even with all the compulsory fields filled in.


      Thanks.

      • June 2, 2020
  • New
    Behringer
    Triber Moderator
    2021-06-02

    BH480NC
    bit.ly/Behringer-BH480NC


    Learn More:https://www.youtube.com/watch?v=41ZFbV1dSfo 


    Secure headband, super-soft ear-cushion, and ultra-lightweight design of the BH480NC allows you to keep them on for extended studio, chat, or gaming sessions without any feel of weight over your head.

    List Price: $59

    #Behringer #BH480NC #Studio #Headphones

    read more...
    1 453
  • New
    Behringer
    Triber Moderator
    2020-12-04
    0 414
  • New
    Behringer
    Triber Moderator
    2021-02-26

    DH100
    http://bit.ly/Behringer-DH100

    Learn More: https://youtu.be/ddJSUFvfNw4

    Closed-back studio reference headphones, designed for electronic drum monitoring, fulfill your needs to compose your own tunes in peace, no matter where you are – at a price that is very kind to every budget!

    List Price: $35

    #Behringer #DH100 #Headphones #Drummer

    read more...
    0 363
  • New
    Behringer
    Triber Moderator
    2021-06-22

    T-BUDS
    bit.ly/Behringer-T-BUDS

    Learn More: https://www.youtube.com/watch?v=hhSL6V6n3Yk

    Delivers high-quality sound across an ultra-wide dynamic range. Our stylish and ultra-lightweight T-BUDS in-ear earphones feature advanced Active Noise Cancellation (ANC) at a price that is very kind to every budget.

    List Price: $39

    #Behringer #TBUDS #Headphones #Bluetooth
    read more...
    1 323
  • New
    Behringer
    Triber Moderator
    2020-12-07

    MO240
    bit.ly/Behringer-MO240


    Whether you’re mixing a recording or monitoring a bass line, you want earphones that deliver ultra-deep bass and super-transparent highs across an ultra-wide dynamic range. Our MO240 in-ear monitors feature to fulfill your needs to compose your own tunes in peace, doesn’t matter where you are – at a price that is very kind to every budget!


    List Price: $49.99
    Learn More: youtu.be/vsYK-SqdF0c

    #Behrigner #MO240 #Studio #Monitoring #Earphones

    read more...
    0 279
  • New
    Behringer
    Triber Moderator
    2021-02-08

    BUDS Series
    http://bit.ly/Behringer-BUDS-SERIES

    LIVE BUDS: https://youtu.be/GQgafs8BakM
    TRUE BUDS: https://youtu.be/tioqSAps0Mc

    Wireless Earphones with Bluetooth True Wireless Stereo Connectivity

    The Behringer BUDS Series Headphones are designed to serve our Recording and Broadcast Customers.

    From : $22

    #Behringer #TRUEBUDS #LIVEBUDS #BUDSSeries #Bluetooth #Wireless #Headphones

    read more...
    0 274
  • dlodge38
    Contributor - Level 1
    2019-06-17

    Hello,

    I have purchased a  BEH HPX6000  Behringer HPX6000 Professional DJ Headphones  from  American Musical Supply and used it for the first time over the weekend. I found that the connector to the headphone ws defecitve. I called AMS and was referred to you for a possible replacement.

    Attached is my proof of purchase.

    Please let me know the next step in this process

    Please note that my home address was also changed 

    from:

    902 Palmer RD Apt 5
    Fort Washington MD 20744

    TO:
    6207 Westbrook Dr
    New Carrollton MD 20784

    Thanks
    Dwayne Lodge
    301 377 3056

    Proof of Order from American Musical Supply.pdf
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    0 264
  • New
    Brian456
    Newcomer - Level 1
    2020-12-31

    I've tried on numerous occasions to perform what should be the simplest of tasks only to repeatedly fail as on the create a product registration ticket page the system demands that the brand drop down box needs to be completed and yet the only option shown is "Select Product" and you cannot manually type in the brand to continue. It's almost as if you don't want us to register the goods we have purchased. Please explain

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    0 231
    • Brian456
      Nigel67 Hi Brian, I am very sorry for the issue you are experiencing trying to register your Product. Let me look into this and get back to you shortly.
      • January 3, 2021
      • Trying to register a product
        Nigel67 Hi drshanks. I have spoken to the web team and they have tried registering a product using your account and the brand drop down does appear to be working for them. However they are still investigating as there is obviously an issue as you are not able to see the brands. Can you try one more time, making sure that the other fields are filled out. You don't have to put a phone number in, just put your country code in such as +1. In the meantime, I will send you an e-mail and if it doesn't work, please reply to the e-mail advising the Product name and serial number. I will also require the proof of purchase if you could attach that as well. I will send the mail in the next 30 minutes. Please also check your spam if you do not see it. Many thanks
        • February 18, 2021
    • Brian456
      Carl71 Since the 28th November when i bought the Behringer GO Case i Cannot Register it Brand Drop Box is Broken! Still Not Fixed WHY ?
      • January 21, 2021
      • Trying to register a product
        Nigel67 Hi Carl71, I can only apologise for the inconvenience caused. Has the registration issue been fixed? Please let me know if not and I will get the web team to investigate.
        • February 17, 2021
    • Brian456
      Brian456 To anyone having the same problem I was only able to resolve this by sending a proof of purchase email to [email protected] and quoting the case number and they registered the product for me which has now been confirmed. Dear Brian,

      This is in relation to case number: CAS-408217-Q4R7Y7 
      Product:  Behringer  
      Serial Number:  

      Many apologies for the Product Registration not working. I will raise a ticket with the software team to look into it and fix.

      In the meantime, I iwll register your product for you. Please can you supply me with the proof of purchase (invoice) and the serial number of the unit.

      Many thanks.
      • February 16, 2021
    • Brian456
      Jump

      Seems like I'm not the only one who can't register a behringer fcb1010. Also, why do you post a phone number if no one answers the phone? Pathetic support!

      • December 10, 2021
  • LV0394
    Newcomer - Level 1
    2020-06-24
    IT IS SUPPOSED to be straightforward but for now, I don't know what's wrong with the setup. So I purchased the AMP800. I connected behind the AMP800 an "unbalanced" (one line on the connector) stereo L/R cable that I plugged a " balanced " 1/4 to 3.5mm cable to my cellphone plug (this is the source, the music from my cellphone). After that I connected in front of the AMP 800 (on channel A or 1) a "balanced" (2 lines on the connector) stereo 1/4 to 3.5mm adapter for my Bose headphones (the bose uses a 3.5mm plug). I tried so hard to figure out how to have a clean sound but nothing is working, the sounds is not clear nor high. When I pull a little bit the 1/4 to 3.5mm adapter, the sound is more stronger then when the adapter is fully pushed-in in the A or 1 jack hole. Do you have any solutions to the problem? Thank in advance :)!!
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    0 231
    • LV0394
      DaveMorrison Although a stereo and balanced cable use the same connections, they are different and incompatible. The stereo signal from your phone are two unbalance connections. Unless you are using some sort of stereo unbalanced to balanced box, a stereo to dual unbalanced cable is the best solution (an aux cord with dual 1/4"). Pulling the jack out part-way is sending unbalanced signal.
      • June 23, 2020
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