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  • bonstonmusic
    Contributor - Level 1
    2020-02-23

     

    I've tried to create a ticket but it only comes back with an error.

    The BB560M wireless Bluetooth headset works great as a headphone, but the microphone fails to connect to the PC Bluetooth system. As it was advertised ‘perfect for gamers’ it doesn’t seem to work.

    The audio connects with both the cable and the Bluetooth. Just no microphone function

    The Bluetooth we are using at home is a dongle we purchased from JB’s https://www.jbhifi.com.au/products/creative-bt-w2-bluetooth-usb-transceiver

    Which connects to headsets with microphones and we can’t get it to pair to anything.

    Hope that all makes sense.

    Thanks for any help

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    0 841
    • bonstonmusic
      RexBeckett

      @bonstonmusic 


      Hello Boni, welcome to the community.


       


      First make sure that every required field in your profile is correct. Missing information can apparently
      cause the Care ticket system to fail. It is also important to fill-in every required field in the Care
      ticket form (marked *). Make screenshots of the completed Care form before you submit it. If it fails
      again, let us know and we can tell you how to send the screenshots to get some help.

      • February 25, 2020
    • bonstonmusic
      bonstonmusic

      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.

      • February 26, 2020
    • bonstonmusic
      RexBeckett


      @bonstonmusic wrote:


      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.





      @bonstonmusic 


      I have sent you a PM.

      • February 26, 2020
    • bonstonmusic
      joserabeg

      Can I get some help too, I am having an issue with the USB device not recognized on windows 10, all drivers an power settings have been updated. but still not working.

      • March 29, 2020
    • bonstonmusic
      PeiMing

      Hi RexBeckett,


      Can I get some assistance too? I have same issue whereby my microphone is not working with a newly purchased Behringer HLC 660M. And I can't seem to submit a ticket even with all the compulsory fields filled in.


      Thanks.

      • June 2, 2020
  • dlodge38
    Contributor - Level 1
    2019-06-17

    Hello,

    I have purchased a  BEH HPX6000  Behringer HPX6000 Professional DJ Headphones  from  American Musical Supply and used it for the first time over the weekend. I found that the connector to the headphone ws defecitve. I called AMS and was referred to you for a possible replacement.

    Attached is my proof of purchase.

    Please let me know the next step in this process

    Please note that my home address was also changed 

    from:

    902 Palmer RD Apt 5
    Fort Washington MD 20744

    TO:
    6207 Westbrook Dr
    New Carrollton MD 20784

    Thanks
    Dwayne Lodge
    301 377 3056

    Proof of Order from American Musical Supply.pdf
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    0 240
  • New
    Behringer
    Triber Moderator
    2020-12-04
    0 211
  • New
    Behringer
    Triber Moderator
    2021-02-08

    BUDS Series
    http://bit.ly/Behringer-BUDS-SERIES

    LIVE BUDS: https://youtu.be/GQgafs8BakM
    TRUE BUDS: https://youtu.be/tioqSAps0Mc

    Wireless Earphones with Bluetooth True Wireless Stereo Connectivity

    The Behringer BUDS Series Headphones are designed to serve our Recording and Broadcast Customers.

    From : $22

    #Behringer #TRUEBUDS #LIVEBUDS #BUDSSeries #Bluetooth #Wireless #Headphones

    read more...
    0 209
  • hiddendjinn
    Contributor - Level 1
    2019-12-14

    I've purchased a pair of Behringer HPX-6000s. I want a spare headphone cord in case the worst happens to the one that came with it. How would I be able to get my hands on a spare?

    0 187
    • hiddendjinn
      Paul_Vannatto


      @hiddendjinn wrote:


      I've purchased a pair of Behringer HPX-6000s. I want a spare headphone cord in case the worst happens to the one that came with it. How would I be able to get my hands on a spare?





      Any stereo 1/8" to 1/8" cable (such as this) should work with those headphones.

      • December 14, 2019
  • LV0394
    Newcomer - Level 1
    2020-06-24
    IT IS SUPPOSED to be straightforward but for now, I don't know what's wrong with the setup. So I purchased the AMP800. I connected behind the AMP800 an "unbalanced" (one line on the connector) stereo L/R cable that I plugged a " balanced " 1/4 to 3.5mm cable to my cellphone plug (this is the source, the music from my cellphone). After that I connected in front of the AMP 800 (on channel A or 1) a "balanced" (2 lines on the connector) stereo 1/4 to 3.5mm adapter for my Bose headphones (the bose uses a 3.5mm plug). I tried so hard to figure out how to have a clean sound but nothing is working, the sounds is not clear nor high. When I pull a little bit the 1/4 to 3.5mm adapter, the sound is more stronger then when the adapter is fully pushed-in in the A or 1 jack hole. Do you have any solutions to the problem? Thank in advance :)!!
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    0 178
    • LV0394
      DaveMorrison Although a stereo and balanced cable use the same connections, they are different and incompatible. The stereo signal from your phone are two unbalance connections. Unless you are using some sort of stereo unbalanced to balanced box, a stereo to dual unbalanced cable is the best solution (an aux cord with dual 1/4"). Pulling the jack out part-way is sending unbalanced signal.
      • June 23, 2020
  • New
    Behringer
    Triber Moderator
    2021-02-26

    DH100
    http://bit.ly/Behringer-DH100

    Learn More: https://youtu.be/ddJSUFvfNw4

    Closed-back studio reference headphones, designed for electronic drum monitoring, fulfill your needs to compose your own tunes in peace, no matter where you are – at a price that is very kind to every budget!

    List Price: $35

    #Behringer #DH100 #Headphones #Drummer

    read more...
    0 177
  • New
    Behringer
    Triber Moderator
    2020-11-18

    HS10
    https://bit.ly/Behringer-HS10

    https://youtu.be/OS51toMc3tw 

    Your perfect companion for VoIP and conference calls – whether it is an open office or working from home, attending e-learning classes or online gaming – while having good awareness of your surroundings.

    #Behringer #HS10 #Headset

    read more...
    0 159
  • New
    Behringer
    Triber Moderator
    2021-06-22

    T-BUDS
    bit.ly/Behringer-T-BUDS

    Learn More: https://www.youtube.com/watch?v=hhSL6V6n3Yk

    Delivers high-quality sound across an ultra-wide dynamic range. Our stylish and ultra-lightweight T-BUDS in-ear earphones feature advanced Active Noise Cancellation (ANC) at a price that is very kind to every budget.

    List Price: $39

    #Behringer #TBUDS #Headphones #Bluetooth
    read more...
    1 155
  • New
    Behringer
    Triber Moderator
    2021-06-02

    BH480NC
    bit.ly/Behringer-BH480NC


    Learn More:https://www.youtube.com/watch?v=41ZFbV1dSfo 


    Secure headband, super-soft ear-cushion, and ultra-lightweight design of the BH480NC allows you to keep them on for extended studio, chat, or gaming sessions without any feel of weight over your head.

    List Price: $59

    #Behringer #BH480NC #Studio #Headphones

    read more...
    1 148
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