Statistics

242,822 members
119,213 posts
  • New
    newbz4ever
    Newcomer - Level 1
    2020-11-24

    I have had the GOXLR for about a month and the sampler is still not working. When I go to record something, no audio is saved. When I download a sound byte/clip it shows the wave form, but when I click play it doesn't work either. Is there a function on the GOXLR thats keeping this from working or do I need to try and re-install the software?

    read more...
    0 2,328
    • newbz4ever
      WilliamR Hello Andrew, William Reichling here from music tribe. Could you click on the Support link at the top of this page? On the Support page, scroll down to the bottom and click on Technical Support to get started. please put my name in the subject so that I'll get it directed to me. I'll be glad to help you out with this.
      • November 24, 2020
      • Sampler Not Functioning correctly on the GOXLR
        ItsNicochi For some reason my support ticket is not working so ill ask here. I have the exact same problem as this guy. all of my audio is set up correctly as far as i can tell and the sampler seems to be functional. When i try to record audio or play an audio file it doesn't work. if you were able to figure this guys problem out please let me know what I should do.
        • Jan 21
      • Sampler Not Functioning correctly on the GOXLR
        WilliamR Hello, First, start by closing your GOXLR app. If you go into your documents folder, find the GOXLR folder. Drag it to the desktop so that it is no longer there. Then reopen your GOXLR app. It should create a new folder. This should restore the default sampler folder if it were corrupt. You can go into the GOXLR folder you dragged into your desktop and retrieve any presets and profiles you had previously and drag them into the proper locations in the new folders created to get them all back.
        • Jan 22
  • New
    JoseMuoz
    Newcomer - Level 1
    2020-12-19

    Hi! I bought a GoXLR almost a month ago and have been enjoying it so far. I tried out the sampler but can't seem to get it to record anything. The instructions were to just press and hold the button while talking. It does not seem to work. I tried restarting the app and reinstalling it.

     

    Please let me know if ou have any ideas. Thank you.

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    0 1,623
    • JoseMuoz
      PedroRodrigues Hi, Jose, there are usually 6 causes for the sampler to not record new samples so start with #1 and move on if your issue persists.
      1.) Restart the GOXLR app and GOXLR then try to record a sample again.
      2.) In the routing table of your GOXLR app, uncheck and then recheck mic in the samples row at the bottom then try to record a sample again.
      3.) Go into windows sound settings by searching "Change System Sounds" in your taskbar, go to the recording tab, right click on samples then click properties, navigate to the levels tab and make sure that the slider is at 100 and not muted, then try to record a sample again.
      4.) Disable or add exceptions to the GOXlR documents folder/GOXLR App to any 3rd party Anti-Virus like Avast, Malawarebytes, etc.... avast has been known to keep samples from being created so best to create the exception in others if you are running more than 1
      5.) Close your GOXLR app and keep it closed, navigate to your GOXLR samples folder (by default it is in your documents/GOXLR) if you have samples in that folder make sure to copy the folder somewhere safe, then delete it from the GOXLR folder, restart the GOXLR app and try to record a sample again.
      6.) Try another USB port and repeat.
      Please try all these steps and you will have the sample up and running in no time.
      Thank you
      • December 21, 2020
  • Ysaweres
    Newcomer - Level 1
    2020-07-01
    My goxlr will start up and then just crash.
    0 1,495
    • Ysaweres
      Dale_M Hi there!

      We are getting a number of reports from service tickets through community that the GO XLR app is crashing after opening, we are contacting R&D to deal with this issue and we will let you know as soon as we have any developments.

      Sorry for the inconvenience.
      • July 1, 2020
      • GOxlr app keeps crashing
        WilliamR The simplest solution is to 1.) Disable your internet and start the app, then you can re-enable your internet
        • 1
        • ·
        • July 1, 2020
    • Ysaweres
      COMarine1371 Doing the internet thing worked for me idk if i will have to do every time or not....Thank you tho
      • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.

        Please use this App installer if you are still experiencing crashing:

        http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
        • 1
        • ·
        • July 2, 2020
      • GOxlr app keeps crashing
        Ysaweres it worked thank you so much
        • 1
        • ·
        • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Great news! Thank you for letting us know
        • July 2, 2020
    • Ysaweres
      Johnnodordrecht For me solved
      • July 2, 2020
  • AdmiralLemon
    Newcomer - Level 1
    2020-09-17

    I was streaming and heard a slight static type of pop in my right earbuds. I could only hear out of the left side and only static in the right after that. I replaced my earbuds with my ATH-M50x headphones and got the same result. I rebooted the PC but the issue was still present. I then tried unplugging the GoXLR with the headphones still plugged in. When I plugged the GoXLR back in a horrid squealing noise was present in the right headset. I tried other headsets and got the same issue. Mic quality has not changed and everything else with the GoXLR seems normal.

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    0 625
    • AdmiralLemon
      Nigel67 Hi, unfortunately it looks like your GoXLR has developed a fault in the headphone circuitry and needs repairing. Possibly the headphone amp has gone faulty. Please go to the support tab at the top of the page and fill in a support ticket. Assign it as a Service Support ticket when you get the option in the drop down box. One of my colleagues will then be able to get back to you with repair details.
      • September 17, 2020
      • GoXLR Headphone Jack Input Stopped Working?
        AdmiralLemon OK thank you! I was afraid it was something like that. I sent in a service request.
        • 1
        • ·
        • September 18, 2020
  • Vedran
    Contributor - Level 2
    2019-05-27

    Hi,
    we have a project that would include TC-Helicon Blender in several packages but we need it fully functional on Raspberry Pi (Linux).

    Do you plan to release Linux drivers for it?

    It would mean us a lot, and we would be able to make our project come true with your product which solves a lot of pain we had to make this possible! With your device we would only need Raspberry Pi and Blender to make it possible!

    Please if there's a way, tell us how we can help!

    Best regards,
    Vedran

    read more...
    0 618
    • Vedran
      Vedran

      Also, I've tried it on Windows 10 with your drivers, and while it should work as ASIO device, in software I've tried it didn't work at all.


       


      Tried: 


      - vMix


      - OBS x64


      - Audacity

      • May 27, 2019
    • Vedran
      Roblof

      The blender is core audio compliant so it should work on linux without any 3’rd party drivers.

      • May 29, 2019
    • Vedran
      Vedran

      Hi,


      I've tried it on Linux, but while it gets recognized by it, I can't use it in any software.


      TC-Helicon says that they don't support Blender for Linux, and that they don't even think about doing a support for that case... 


      Can anyone else test this out and for sure say that it works for them?


      @Roblof  ?


      Thanks!

      • May 30, 2019
    • Vedran
      antonyudin

      There is a way to make the tc-helicon Blender work on Linux, but it is not the most convenient one.
      If you were to plug-in the device into a Windows box first, let the driver initialize the device, then unplug the USB cable and plug it into a Linux box, you will get 12 input channels in Ardour and a playback back to the Blender working perfectly fine.


      It looks like the only part that is missing is just the initial handshake between the driver and the device.

      • May 10, 2020
  • JKing
    Newcomer - Level 1
    2020-07-21

    Recently updated my goxlr driver, but now I can't hear any audio from my PC into my headphones, the interface works, both digitally and physically, I can hear my mic inside the goxlr, but any videos, music programs, etc I can't hear in my headphones. What can I do to fix this?

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    0 561
    • JKing
      AlexLane I suspect you just need to select the GoXLR as the active audio device, click on the sound icon in system tray, click on the text above the volume slider and select it.
      • July 22, 2020
  • New
    Slip
    Newcomer - Level 1
    2020-12-21

    I just recently got a new pc and after downloading the software none of the profiles are loading. i tried using one drive and send-anywhere to get them to upload, but nothing works. I cant even create a new profile. I have no idea what the issue is.

    read more...
    0 515
    • Slip
      PedroRodrigues Hi Matthew, can you please confirm that you did you save your profile before or know where it was saved before?
      To confirm please go to system -> global settings and see if the files are in that location
      From your description this may be caused by a windows issue.
      As Windows did an update or even if it didn't and for some reason your audio isn't playing where it used to/how it used to.
      Here is our no-screwing-around guide to getting your audio back to how it was before.
      Step 1: Check your Windows Audio Devices.
      One of the most common issues that comes up after a Windows update is that Windows has magically reassigned audio to devices that were previously disabled, or to a different TC-Helicon device. Make sure that the following defaults are set (screenshots below):
      Recording: Chat Mic (TC-Helicon GoXLR) - Default Device & Default Communications Device
      Playback: Chat (TC-Helicon GoXLR) - Default Communications Device | System (TC-Helicon GoXLR - Default Device


      It is also crucial to make sure that your levels are set to 100% in Windows and that the audio device itself hasn't been muted by Windows as well.



      Step 2: Check the Inputs & Outputs of the individual apps that are having an issue.
      Go into each app and make sure that the input and output is assigned correctly. To be safe, toggle the input/output to another device, save it, and then toggle it back to the correct one. Whenever possible, do not use "Default" and instead use the actual device.

      Step 3: If both issues still aren't fixed, double check your Routing Table & Fader assignments.
      If everything seems to be routed properly in Windows, then we want to make sure things are set up correctly in the GoXLR App.
      • Jan 7
  • New
    Mazards
    Newcomer - Level 1
    2020-12-30

    Hey all, so I am using a Blue Yeti X Condenser Microphone and was told that all you need to do to connect it to the GoXLR is just to add the 3.5mm cable to it and done. However, whenever I try to plug it in all I hear is a loud screeching sound and I cannot use the Chat Mic option. If anyone has a solution, I would truly appreciate it! Thank you!

    read more...
    0 380
    • Mazards
      PedroRodrigues Hi Osman,please note if you intend to use the popular Blue Yeti microphone, which has its own built-in headphone output, you should run that built-in headphone output into the GO XLR’s MIC input.
      For Blue Yeti mics powered via USB, plug the USB connector directly into your computer for power, but do not select the Blue Yeti as an audio source on the computer.
      Instead, the Blue Yeti’s headphone output will be the audio source for mixing inside GO XLR.
      • Jan 7
  • MattJohnson
    Newcomer - Level 1
    2020-07-03
    Hi I am having trouble setting up my audio on a dual PC gaming setup, with a gaming PC and Streaming PC. I have searched but cant find anywhere an easy instruction guide, can anyone help ?
    0 361
    • MattJohnson
      NicJonesMT Hi MattJohnson.

      Please check out our TC Helicon Gaming YouTube channel which covers some basic setup steps for the GoXLR (There is a video on setting dual PC setups);


      https://www.youtube.com/channel/UCLuCYhAAOD-wMQaXDNhvFbQ



      Alternatively you can visit the TC Helicon Gaming Discord Server to discuss this with other users (Please be aware this is not an official support forum though):

      https://discord.gg/pBrVCFv



      Finally if you are still having issues, click "Support" at the top of the page and you can then submit a technical support ticket.
      • July 3, 2020
  • s2uunny
    Newcomer - Level 1
    2020-07-10
    download app go xlr version 1.1.0.85 but continue error window pops up "checking for update" and Automatically turns off app
    0 353
    • s2uunny
      Dale_M Hi there. Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.

      Please use this App installer if you are still experiencing crashing:

      http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
      • July 10, 2020
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