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224,030 members
98,287 posts
  • New
    newbz4ever
    Newcomer - Level 1
    2020-11-24

    I have had the GOXLR for about a month and the sampler is still not working. When I go to record something, no audio is saved. When I download a sound byte/clip it shows the wave form, but when I click play it doesn't work either. Is there a function on the GOXLR thats keeping this from working or do I need to try and re-install the software?

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    0 1,153
    • newbz4ever
      WilliamR Hello Andrew, William Reichling here from music tribe. Could you click on the Support link at the top of this page? On the Support page, scroll down to the bottom and click on Technical Support to get started. please put my name in the subject so that I'll get it directed to me. I'll be glad to help you out with this.
      • November 24, 2020
      • Sampler Not Functioning correctly on the GOXLR
        ItsNicochi For some reason my support ticket is not working so ill ask here. I have the exact same problem as this guy. all of my audio is set up correctly as far as i can tell and the sampler seems to be functional. When i try to record audio or play an audio file it doesn't work. if you were able to figure this guys problem out please let me know what I should do.
        • Jan 21
      • Sampler Not Functioning correctly on the GOXLR
        WilliamR Hello, First, start by closing your GOXLR app. If you go into your documents folder, find the GOXLR folder. Drag it to the desktop so that it is no longer there. Then reopen your GOXLR app. It should create a new folder. This should restore the default sampler folder if it were corrupt. You can go into the GOXLR folder you dragged into your desktop and retrieve any presets and profiles you had previously and drag them into the proper locations in the new folders created to get them all back.
        • Jan 22
  • Ysaweres
    Newcomer - Level 1
    2020-07-01
    My goxlr will start up and then just crash.
    0 646
    • Ysaweres
      Dale_M Hi there!

      We are getting a number of reports from service tickets through community that the GO XLR app is crashing after opening, we are contacting R&D to deal with this issue and we will let you know as soon as we have any developments.

      Sorry for the inconvenience.
      • July 1, 2020
      • GOxlr app keeps crashing
        WilliamR The simplest solution is to 1.) Disable your internet and start the app, then you can re-enable your internet
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        • July 1, 2020
    • Ysaweres
      COMarine1371 Doing the internet thing worked for me idk if i will have to do every time or not....Thank you tho
      • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.

        Please use this App installer if you are still experiencing crashing:

        http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
        • 1
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        • July 2, 2020
      • GOxlr app keeps crashing
        Ysaweres it worked thank you so much
        • 1
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        • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Great news! Thank you for letting us know
        • July 2, 2020
    • Ysaweres
      Johnnodordrecht For me solved
      • July 2, 2020
  • Vedran
    Contributor - Level 2
    2019-05-27

    Hi,
    we have a project that would include TC-Helicon Blender in several packages but we need it fully functional on Raspberry Pi (Linux).

    Do you plan to release Linux drivers for it?

    It would mean us a lot, and we would be able to make our project come true with your product which solves a lot of pain we had to make this possible! With your device we would only need Raspberry Pi and Blender to make it possible!

    Please if there's a way, tell us how we can help!

    Best regards,
    Vedran

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    0 529
    • Vedran
      Vedran

      Also, I've tried it on Windows 10 with your drivers, and while it should work as ASIO device, in software I've tried it didn't work at all.


       


      Tried: 


      - vMix


      - OBS x64


      - Audacity

      • May 27, 2019
    • Vedran
      Roblof

      The blender is core audio compliant so it should work on linux without any 3’rd party drivers.

      • May 29, 2019
    • Vedran
      Vedran

      Hi,


      I've tried it on Linux, but while it gets recognized by it, I can't use it in any software.


      TC-Helicon says that they don't support Blender for Linux, and that they don't even think about doing a support for that case... 


      Can anyone else test this out and for sure say that it works for them?


      @Roblof  ?


      Thanks!

      • May 30, 2019
    • Vedran
      antonyudin

      There is a way to make the tc-helicon Blender work on Linux, but it is not the most convenient one.
      If you were to plug-in the device into a Windows box first, let the driver initialize the device, then unplug the USB cable and plug it into a Linux box, you will get 12 input channels in Ardour and a playback back to the Blender working perfectly fine.


      It looks like the only part that is missing is just the initial handshake between the driver and the device.

      • May 10, 2020
  • New
    JoseMuoz
    Newcomer - Level 1
    2020-12-19

    Hi! I bought a GoXLR almost a month ago and have been enjoying it so far. I tried out the sampler but can't seem to get it to record anything. The instructions were to just press and hold the button while talking. It does not seem to work. I tried restarting the app and reinstalling it.

     

    Please let me know if ou have any ideas. Thank you.

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    0 449
    • JoseMuoz
      PedroRodrigues Hi, Jose, there are usually 6 causes for the sampler to not record new samples so start with #1 and move on if your issue persists.
      1.) Restart the GOXLR app and GOXLR then try to record a sample again.
      2.) In the routing table of your GOXLR app, uncheck and then recheck mic in the samples row at the bottom then try to record a sample again.
      3.) Go into windows sound settings by searching "Change System Sounds" in your taskbar, go to the recording tab, right click on samples then click properties, navigate to the levels tab and make sure that the slider is at 100 and not muted, then try to record a sample again.
      4.) Disable or add exceptions to the GOXlR documents folder/GOXLR App to any 3rd party Anti-Virus like Avast, Malawarebytes, etc.... avast has been known to keep samples from being created so best to create the exception in others if you are running more than 1
      5.) Close your GOXLR app and keep it closed, navigate to your GOXLR samples folder (by default it is in your documents/GOXLR) if you have samples in that folder make sure to copy the folder somewhere safe, then delete it from the GOXLR folder, restart the GOXLR app and try to record a sample again.
      6.) Try another USB port and repeat.
      Please try all these steps and you will have the sample up and running in no time.
      Thank you
      • December 21, 2020
  • AdmiralLemon
    Newcomer - Level 1
    2020-09-17

    I was streaming and heard a slight static type of pop in my right earbuds. I could only hear out of the left side and only static in the right after that. I replaced my earbuds with my ATH-M50x headphones and got the same result. I rebooted the PC but the issue was still present. I then tried unplugging the GoXLR with the headphones still plugged in. When I plugged the GoXLR back in a horrid squealing noise was present in the right headset. I tried other headsets and got the same issue. Mic quality has not changed and everything else with the GoXLR seems normal.

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    0 265
    • AdmiralLemon
      Nigel67 Hi, unfortunately it looks like your GoXLR has developed a fault in the headphone circuitry and needs repairing. Possibly the headphone amp has gone faulty. Please go to the support tab at the top of the page and fill in a support ticket. Assign it as a Service Support ticket when you get the option in the drop down box. One of my colleagues will then be able to get back to you with repair details.
      • September 17, 2020
      • GoXLR Headphone Jack Input Stopped Working?
        AdmiralLemon OK thank you! I was afraid it was something like that. I sent in a service request.
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        • September 18, 2020
  • michaelrtm
    Contributor - Level 2
    2019-11-26

    I'm looking to fill my classroom with TC Helicon Blenders for students to be able to practice along with a mix that I'm running to each unit. Keys, Bass, Electric Drum kit, Vocals etc - but I cannot find any information regarding the inputs and if I will need DIs.

    Considering I was looking at Roland HS-5's which are more complicated and triple the price, I'd love if I can just plug and play my basses, keys and microphones.

    Posted under Musicians tribe too. Sorry for the double post, just want to get a response!

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    1 260
    • michaelrtm
      RexBeckett

      @michaelrtm 


      Hi Michael, welcome to the community.


       


      According to the Quick Start Guide , the inputs are stereo unbalanced with an impedance of 10K. They would not be suitable for direct connection of passive instrument pickups. You should be OK with adapter cables for Keys and E-Drums but you would need pre-amplification for passive instruments and microphones. I guess the reason the Roland HS-5 costs more is that the pre-amps are built in.

      • November 25, 2019
    • michaelrtm
      michaelrtm

      I'm a complete noob when it comes to the maths/science side of sound. Would an Active DI boost the signal enough? Would a Behringer Ultra-DI DI20 2-Channel DI-Box/Splitter do mics and basses etc? Still significantly cheaper than the HS-5 if I only need to get 1 of those per two signals.

      • November 25, 2019
    • michaelrtm
      RexBeckett


      @michaelrtm wrote:


      I'm a complete noob when it comes to the maths/science side of sound. Would an Active DI boost the signal enough? Would a Behringer Ultra-DI DI20 2-Channel DI-Box/Splitter do mics and basses etc? Still significantly cheaper than the HS-5 if I only need to get 1 of those per two signals.





      @michaelrtm 


      DI boxes will give you a high enough input impedance for passive pickups but they don't usually increase the signal level - they normally drop it to suit typical mic-level mixer inputs. You would be better using a guitar effects pedal that includes a buffer and boost function. Something like this should be OK. It has 1MOhm input impedance (good for most guitar pickups) and 1kOhm output impedance which would suit the Blender. You would also need a power supply for each pedal.


       


      Microphones don't need high input impedance but they do need more voltage gain. You can get separate mic preamps ( for example ) but it would probably be cheaper to buy small mixers like this for one mic or this one for two mics.


       


      I don't want to put you off the Blender but it wasn't designed for direct inputs from mics and passive pickups. It could be made to work with external preamps if you don't mind having several boxes at each station.

      • November 25, 2019
    • michaelrtm
      TCH-Aaron

      Hi @michaelrtm , thanks for considering the Blender to be a part of your classroom! The missing part of the puzzle here would be two products from our Go Series; the Go Guitar and Go Vocal. Both harness the power of a mobile device, iOS or Android, to process the signal and send it back to the Blender using a TRS 3.5mm aux cable.
      Here's a demo featuring the Go Guitar
      https://www.youtube.com/watch?v=yyQB2AmRKHk 

      • January 27, 2020
  • WARPIG
    Newcomer - Level 1
    2020-07-10
    The GoXLR app opens then closes? If I don't add power to the GoXLR the app will then stay open.
    0 219
    • WARPIG
      Dale_M Hi there. Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.

      Please use this App installer if you are still experiencing crashing:

      http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
      • July 10, 2020
  • JKing
    Newcomer - Level 1
    2020-07-21

    Recently updated my goxlr driver, but now I can't hear any audio from my PC into my headphones, the interface works, both digitally and physically, I can hear my mic inside the goxlr, but any videos, music programs, etc I can't hear in my headphones. What can I do to fix this?

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    0 206
    • JKing
      AlexLane I suspect you just need to select the GoXLR as the active audio device, click on the sound icon in system tray, click on the text above the volume slider and select it.
      • July 22, 2020
  • picho18
    Contributor - Level 2
    2020-01-28

    Hi, I have a VoiceLive Play that I want to use to help with our singing and I want to connect it to a Yamaha MG12XUK mixer. We use this setup to sing along with midi karaoke.

    Can anyone suggest how to connect them to make the most out of the pitch correction feature of the Voicelive Play?

    Regards

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    0 191
    • picho18
      TCH-Rob

      Hi @picho18 , 


      You should be able to simply take the two stereo outputs from the Voicelive Play and plug them via xlr into two input channels on the mixer. 


      That said, you said you're planning to use midi for the karaoke; this may be difficult as the Voicelive Play doesn't have a midi input. If you're outputting your karaoke tracks through the same mixer I could help you with some potential routing setups that would work for harmonies. 


      Hope this helps, let me know if you have further questions!  

      • January 29, 2020
    • picho18
      picho18

      Hi again @TCH-Rob , I thought maybe I give you a full description of my setup so you can assist us.


       


      We use a computer to generate the music track, using Creative Labs Audigy 2 NX external card, with its own Soundfont Bank manager. The output of the Audigy is connected to a Yamaha MG12XUK mixer and from there to a Lexsen amplifier.


      The TC Helicon VoiceLive play is also connected to the mixer.


       


      So, our question is:


      How do we connect the music (the track) from the Audigy to the VoiceLive Play in order to get it to help us with the pitch correction?


       


      Kind regards


       

      • January 31, 2020
  • marko_m
    Contributor - Level 1
    2020-01-08

    I have a few questions about the Blender Android app I was hoping someone could answer for me... Much appreciated.

    1. I've long since given up hope of manufacturers actually making a tablet-specific versions of their Android apps (instead of just scaled up apps for phones) but would it be possible to at least incorporate a landscape mode (into the phone app)?  The reason being, of course, that MOST tablets have some kind of a kickstand or contraption which, pretty much, always keeps the tablet in the landscape mode so having the app start up and stay in portrait is very awkward.

    2. From watching TC Helicon's "Getting Started with Blender" and "Blender Demo" videos on YouTube prior to purchasing the unit, I was under the impression that multiple people can connect and control their mixes from their devices.  However, that doesn't appear to be the case (at least not on Android!).  Is this coming in the future app update (or has this feature been abandoned altogether)?

    3. Finally (not strictly Android app related) but since I am finding it basically impossible to use Blender to record anything on an Android device (either my phone or my tablet - both of which are recent and powerful devices) I have, more or less, resigned myself to using my Windows laptop (which works fine if the buffer size is set big enough).  So my last question is - are there any plans to come up with a Windows version of the control app (which would work over the USB cable rather than Bluetooth)?  If I have to use a laptop anyway (to record something) it would be nicer to do everything on the laptop and not to have to have two different devices (Windows to record and Android to control the mixer).

    Thanks,

    Marko

    read more...
    0 190
    • marko_m
      TCH-Rob

      Hi @marko_m ,


      It's very unlikely that the Blender app will receive any major updates, or that a windows version of the app will be created. The main purpose of the app is to give you more performance control because a touchscreen with all the sliders is a bit faster than doing things on the device. If you're planning to record from a computer and don't want to use two devices, I'd recommend using the physical controls on the blender to control anything  you need to; there aren't any controls on the app that aren't also available from the physical device. 


      I wasn't aware that there was an  issue with Android where you couldn't connect multiple devices to one Blender; can you elaborate on this? Is your blender not showing up as available when you try to connect a second android device? 


       


      Hope this helps, let me know if you have further questions  

      • January 9, 2020
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