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260,514 members
139,107 posts
  • New
    amathenia
    Newcomer - Level 1
    2021-08-12

    We just moved our Pro 1 inbto a space where we had previously used an X32. We connected to our two DL153 units and everything shows they are connected and talking to each other. We ran software updates on all three units. We routed everything 1 to 1, so the last input on the second unit is patched to channel 32, etc. 

    The first 8 channels on both units are peaking on the meters at the board, but silently. They don't make a sound. When we plug in a mic, no audio passes through to the board. 

    Has anyone encountered something like this before? Any ideas what may cause it or how to fix it? Any help is greatly appreciated. 

    Thanks!

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    0 37
    • amathenia
      KevinMaxwell I had an issue like that once and I think it was that the synchronization was set to the wrong device or maybe it was 2 devices were set to be the master.
      • Aug 13
    • amathenia
      amathenia

      Solved! Turns out it was a super easy fix and I feel kinda dumb. The stage boxes were set to 48khz and the board needs them to come in at 96khz. Apparently it’s a known issue (though I couldn’t find it on any discussion) that this causes peak noise. As soon as I set the boxes to 96khz, they worked great.

      • Aug 13
    • amathenia
      MarioNelsonRodriguez X air 12usb
      • Aug 14
  • New
    thewesr
    Newcomer - Level 2
    2021-08-16

    My XR18 worked great until today when the USB from the mixer is no longer recognized by my Macbook Pro or my Mac Mini - both running Big Sur.

    I don't know if it is an issue with my computers (Big Sur) or with my XR18.  Is anyone else having this issue?  Is there a way to fix it?

    Thank you.

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    0 31
    • thewesr
      Nigel67 Hi thewesr. Can I confirm that the Macbook and Mini running Big Sur were working fine with the XR18, but have now stopped or have you just upgraded them both to Big Sur and they have stopped working? If they were working with Big Sur, is there anything that you have changed in the set up, as if not, I would say that the USB port on the XR18 has possibly failed. Have you tried another USB cable? Please send our Technical Team a support ticket and they will be able to advise further and if necessary get your XR18 booked in for repair. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket.
      • Aug 15
  • New
    Snayp
    Newcomer - Level 1
    2021-10-29

    I have an perfectly working one of XR18 mixer and after switching power ON - the "LD2" LED flashing some seconds and "LD1" LED lights up. On not working XR18 mixer the "LD2" LED is flashing but "LD1" LED doesn't power up. And not working mixer doesn't shows up on my computer connected via Wi-Fi or Ethernet or USB. I think it is a problem with Firmware but I can't update it or doing something else because mixer can't be connected to the computer. What i have to do in this case to fix this problem?

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    0 30
    • Snayp
      WilliamR Hello,

      Please click the support link above and create a tech support ticket. Someone will contact you to help you out ASAP.
      • Oct 29
  • New
    davep54
    Newcomer - Level 1
    2021-10-07

    I just need to know the configuration on the aes50 cabeling and and how to send all my  outputs from the dl32. I so far have no problem getting all the inputs to both consoles but the outputs are a problem.I wanted to ust xlr out 7 and 8 as my m32C foh mix output and 15 and 16 for x32  for foh in another room. Aslo wanted to send buss mixes 1-6 out of dl32 for monitor sends from x32.

    Hope this make sense. This routing system makes no sense to me and I'm not new here.

    I thought the newer firmware would make it easier and for inputs it does but I cant make sense of the output section.

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    0 27
    • davep54
      Paul_Vannatto Unfortunately your description of your outputs is unclear. Also you didn't provide your interconnectivity mapping (how everything is connected together). For example:
      X32 [B] <-> [A] M32C [B] <-> [A] DL32
      • Oct 7
    • davep54
      davep54 I didn't provide mapping cuz that is what i'm looking for to start. then i need to figure how to get the routing where I need it. so I will explain again. I have an X32 at Foh that will get its inputs from DL32 at the stage. that x32 will provide house l+r and 6 monitor sends to stage where dl 32 is. Then I have an M32C at the stage that will get its inputs from the DL32 also. I need the M32C to send the its l + r outputs out of The DL 32 and the X32 Also to send l +r out plus the 6 monitor sends out of the dl32. The M32C is Basically mixing for a different room but all the outs from both boards ar coming from the dl32. Hope this is more clear.
      • Oct 7
    • davep54
      Paul_Vannatto Your second description is much clearer. The interconnectivity mapping I provided will work for your scenario. Give me a bit of time to work out the routing. Which console do you want to control the DL32 preamps?
      • Oct 7
    • davep54
      davep54 The X32
      • Oct 7
    • davep54
      Paul_Vannatto Here you go Dave.

      Interconnectivity mapping ([A] and [B] are AES50 ports)
      X32 [B] <-> [A] M32C [B] <-> [A] DL32

      X32 and M32C
      Routing, Inputs
      * Inputs 1-8 -> AES50 B1-8
      * Inputs 9-16 -> AES50 B9-16
      * Inputs 17-24 -> AES50 B17-24
      * Inputs 25-32 -> AES50 B25-32

      Routing, Out 1-16 (setting up a bank of 8)
      * Output 1 -> bus 1 (post)
      * Output 2 -> bus 2 (post)
      ... (etc)
      * Output 6 -> bus 6 (post)
      * Output 7 -> Main L (post)
      * Output 8 -> Main R (post)

      X32
      Routing, AES50 B (to M32C)
      * Outputs 1-8 -> Out 1-8 (X32 outputs)

      Routing, XLR Out (outputs on the back of the X32 console)
      * Outputs 1-4 -> AES50 B33-36 (M32C outputs)
      * Outputs 5-8 -> AES50 B37-40 (M32C outputs)

      M32C
      Routing, AES50 A (to X32)
      * Outputs 1-8 -> AES50 B1-8 (DL32 inputs)
      * Outputs 9-16 -> AES50 B9-16 (DL32 inputs)
      * Outputs 17-24 -> AES50 B17-24 (DL32 inputs)
      * Outputs 25-32 -> AES50 B25-32 (DL32 inputs)
      * Outputs 33-40 -> Out 1-8 (M32 outputs)

      Routing, AES50 B (to DL32 outputs)
      * Outputs 1-8 -> AES50 A1-8 (X32 outputs)
      * Outputs 9-16 -> Out 1-8 (M32 outputs)

      Typically the console closest to the stagebox has control of the preamps. To relinquish control of M32C to X32, select HA Remote AES50 A, on the M32C Setup, preamps screen.

      If you want digital trims on both of the consoles, also select the HA Gain Split. That will mean that the X32 console will have to control the actual DL32 gains on its Setup, preamps screen.
      • Oct 7
  • New
    Hockeybod
    Newcomer - Level 1
    2021-08-21

    I need to expand our X32 Compact/ S16 setup by adding an SD8 stage box.

    X32 Compact AES50A port - cat6 cable - AES50A port on S16 then AES50B port on S16 - cat 6 cable - AES50A port on SD8

    Will that work? 

    0 26
    • Hockeybod
      Paul_Vannatto Yes you can daisy chain the S16 and the SD8. Make sure that your cat6 cable is shielded with ethercon ends (and there is continuity between ethercon ends) to ensure no ESD drop-outs.
      • Aug 21
  • New
    Robertjohn52
    Newcomer - Level 1
    2021-09-14

    The Behringer X32 compact digital mixing desk, Is this product discontinued?

    0 25
    • Robertjohn52
      Paul_Vannatto I don't believe so. Why do you ask?
      • Sep 14
    • Robertjohn52
      Nigel67 Hi Robertjohn52. I can definitely confirm what Paul has mentioned above in that X32 Compact is not discontinued.
      • Sep 14
  • New
    BCDurham
    Newcomer - Level 1
    2021-10-22

    Hello,

    1. Is it better to control my XR18 during a live gig through a wifi-connected (via external router) Android tablet or through a wifi connected (also via external router) PC (laptop)? 

    2. Relatedly, is there some sort of priority one gets over the other? For example, if one person is making changes through the PC does the PC somehow block any changes another person puts in through their tablet or phone (changes to in ear monitor AUX outs, for example)?

    3. Finally, can someone confirm that snapshots are saved in the mixer whereas scenes are saved in the controlling device? If so, if I save a scene in my laptop and call it up at the start of the gig, can I then move my controlling to the tablet and use the tablet during the gig? Then at the end of the gig would I have to start the laptop back up to save the gig's "scene"?

    Thanks and sorry for the complicated questions. I am new and we gig tomorrow.

    Brian

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    0 25
    • BCDurham
      Paul_Vannatto 1. Yes that is the way I've been doing it for the past few years. For the android app, you should get Mixing Station and use a dual (or triple) band external router (use the 5Ghz band).
      2. No, there is no priority. But with Mixing Station, you can restrict control to a certain mixbus (for their IEM's, etc) and you can run unrestricted for the Main LR outputs.
      3. Yes, snapshot are stored in the XR18 (up to 64 of them) and scenes are stored on the device (eg. laptop) as scene files. What you describe is how I do it.
      • Oct 22
  • New
    JeffSterling
    Contributor - Level 2
    2021-09-21

    Is there any way possible to use the XR16 as an audio interface?

    USB stereo recording is all it seems capable of I am hoping some smart bugger out there figured a way to get that USB into Pro Tools. Right now We have a Mac Mini hooked up as a controller with the network connection and USB to the MAC, Pro Tools lists it in the interfaces pull down but not in the DAW set up. 

     

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    0 22
    • JeffSterling
      Paul_Vannatto Unfortunately, that is not possible with the XR16. You would need to get an XR18 or X32 to provide multi-tracking to a DAW via USB.
      • Sep 21
      • XR16 recording via USB
        JeffSterling Thanks Paull, I knew this but was hoping some ingenious sole would have a work around if even just the stereo feed that the USB records be able to show up as a stereo input into the DAW... If not its drag and drop from the USB drive. it seems to be available as in interface in the pull down window. in Ptools.
        • Sep 21
  • New
    MaxGarcia
    Newcomer - Level 2
    2021-09-22

    My dl251 needs service, I submitted a ticket but haven't received a response. Does anyone have a timeframe as to when I will get a response? Is Sweetwater the only authorized repair facity or are there others? I'm in Houston TX. 

    Thanks in advance.

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    0 21
    • MaxGarcia
      Nigel67 Hi MaxGarcia. I can only apologise that you have not received a reply to your ticket from us. If you could reply with your ticket number and I will investigate further. Please also check your Spam and Junk folders and our replies sometimes end up in these. Many thanks
      • Sep 21
    • MaxGarcia
      Nigel67 Hi MaxGarcia. I have found your case and it is one of the next to be answered. I am sure you will hear a reply from the Service Team today. Please make sure that you check your Spam and Junk folders at the end of the day if you haven't heard anything as e-mails sometimes end up in there. Again, apologies for the delay.
      • Sep 22
    • MaxGarcia
      tlbreaux99 Good Luck with getting reply in a timely fashion. I have been getting communication on an issue, but went an entire day yesterday with no update or response at all. Customer Service has really deteriorated
      • Sep 22
    • MaxGarcia
      MaxGarcia

      I have been fortunate in that all my experiences have been positive throughout the years. I have upcoming shows I need my gear, I hate having to rent gear to cover what I've already purchased.

      • Sep 22
  • New
    dallaskruse
    Contributor - Level 2
    2021-08-24

    1. Is the only way to rename Group Names is via saving a .csv file as "names.csv" onto an sd card and then importing into the DP48

    2. How do I reset the Group Names on the DP48 to their default if I want to revert my group name changes?

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    0 20
    • dallaskruse
      Paul_Vannatto 1. The only other option at this point is to name the groups from the X32 Library, AES50 screen.
      2. You could create a names.csv file with Group1,Group2,Group3, (etc.) or whatever the default names were. I haven't seen those default name in over 2 years (so don't remember).
      • Aug 24
      • How to reset DP48 Group Names
        dallaskruse I'll be using the DP48s with different groups so I was hoping to be able to rename the Groups easily.
        • Aug 24
    • dallaskruse
      Paul_Vannatto What I've been doing is to setup preset files for each band, including the group names, then saving them to the 12 internal storage areas and/or to the 12 presets on the SD Card. I also store them on my laptop using folders for each of the bands.

      2 years ago (Aug 16, 2019) I did sound for a Woodstock 50th anniversary festival where I had to get 5 tribute bands and one local band through in 9 hours and used the 4 DP48 for their monitors. Since these were still beta (weren't released for sale until December), I had 20 minutes (or less) to make the changeover and teach the musicians how to use the DP48. Everyone loved them. The success was due to the stored presets for each of the bands.
      • Aug 24
    • dallaskruse
      Paul_Vannatto I had also started to develop an offline DP48 preset editor, but gave up because these files also include a checksum and my checksum generator routine never came up with the same checksum the DP48 was expecting.
      • Aug 24
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