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249,683 members
126,733 posts
  • New
    snapian
    Newcomer - Level 1
    2021-02-16

    I am trying to register a new product but the drop down box for the product name does not work and as a result I cannot input the product number. Am I doing something wrong?

    0 128
    • snapian
      KyleJohnson Hello, Kyle here with Music Tribe. First, I'd recommend you clear your cache and cookies, and try a different web browser. If you continue to have issues, try submitting a different type of ticket like presales or tech support and put a note in that you are trying to register a product.
      • Feb 16
    • snapian
      snapian Thanks Kyle, Did as you suggest and tried a different browser but product name drop down still not working. Tried to submit a different ticket but drop down product box not working and it seems to be essential that it is completed.
      • Feb 17
      • Registration problem
        KyleJohnson It's working for me, so I imagine it's something to do with web browser/settings. Did you try clearing your cache/cookies in your browser? Are you registering on a Mobile device or a Desktop computer?
        • Feb 17
    • snapian
      snapian Using a desktop and two different browsers with no success. However, tried my Android tablet and everything worked. Every day is a school day! thanks for your input.
      • Feb 18
  • ScottEglington
    Newcomer - Level 1
    2020-09-11

    Ive recently got a djx750 mixer I went to use for the forth time and during my set the audio in and out  has gone I get nothing out of it it still switches on but dead I can't find my recipe for it plus I got on line brand new less then 9 months old and also it gets so hot u can fry an egg on it ive never had a mixer get as hot as that dose any way I can get replaced or repaired...?

    read more...
    0 115
    • ScottEglington
      john0121 Hi Scott, unfortunately we won't be able to process a warranty repair without a copy of the proof of purchase. Best step would be to contact the seller you purchased from and see if they can provide you a new copy.
      • September 11, 2020
  • djgas55
    Newcomer - Level 1
    2020-07-17
    I have just purchased 2 X1 infinium crossfaders, I have tried both in My DDM4000, but neither of them work. Do they need to be configured? Or should they work straight out the box as a plug and play. Not sure if they are any good as they were both customer returns from DV24/7. The faders both light up, but do not mixer front one deck to the other. I believe these units are both faulty, and the previous returning customers either damaged or had the same issue with them. Can anyone help.
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    0 109
  • hiztory
    Newcomer - Level 1
    2020-10-13

    Hi does any have or know where i can find the midi map tsi for the ddm4000 to use with traktor pro 3

    0 104
  • andresmanosalva
    Contributor - Level 1
    2020-05-29

    Hola, acabo de comprar el mixer Xenix q502usb para grabar con un Microfono B-2Pro en una laptop Dell Inspiron 1420 con Windows 7 Ultimate, para resumir instalè el sotware (Audacity win- 1.2.6) y nada mas, cuando conecto la xenix q502usb a la laptop me anula todo sonido del laptop y cuando intento grabar con el B-2Pro no lo hace y graba con el micro de la laptop. me pueden ayudar a solucionar esto? Muchas Gracias.

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    0 94
    • andresmanosalva
      RexBeckett

      @andresmanosalva 


      Hello Andres, welcome to the community.


       


      That is a very old version of Audacity. You can get the latest (2.4.1) from Audacity Downloads. There are options in Audacity for the recording input and playback output devices:


      Audacity IO.PNG


      If you cannnot see these, click on View -> Toolbars and enable Device Toolbar.


       


      I don't know how well the B-2 mic will work with the Q502USB. The B-2 requires 48V phantom power but the Q502USB only supplies 15V.

      • May 28, 2020
  • uchan3001
    Newcomer - Level 1
    2020-08-06

    excuses my FBQ6200HD is3years support

    possible?

    cirial no is 

    S191100041B3T

    please send my e-mail !

    [email protected]

    yuuichirou Ishikawa

    +817074817252

    Japan TOKYO !!!!    Thanks !

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    0 79
    • uchan3001
      Nigel67 Hi, if you purchased from Amazon, then you will need to reach out to them directly as they handle all their own warranty requests.
      • August 7, 2020
  • New
    Yemsky
    Newcomer - Level 3
    2021-07-13

    I bought an Infinium X1 crossfader (serial number S200900032954) as a replacement for my DDM4000 mixer (serial number S1500259167, date code 1503).

    The installation instructions look straight forward, though getting the three-cable plug into the spare socket the DDM4000 has for a replacement crossfader is a bit fiddly.
    However, once installed it does not work: It lights up, but moving the crossfader has no influence on the audio signal between the selected channels of the mixer.
    There is one post here from about a year ago which desribes the same problem but it unfortunately received no answer.
    https://community.musictribe.com/discussions/171200/306533/x1-infinium

    I submitted a support ticket to Behringer three days ago but have not heard back from them.

    There are many post on various online forums describing this exact problem (and also reporting that the non-functioning crossfader is getting very hot when connected "as is"). People claim that you need to cut the two outside wires of the three-wire cable and switch them around before connecting the Infinium X1 with the DDM4000.
    Surely, I do not have to do a DIY soldering job to connect a genuine Behringer spare part with a Behringer mixer?!?!?!
    What is the problem here? Has the socket on the DDM4000 been soldered on the wrong way around in the factory or is the plug at the end of the wire of the X1 soldered on the wrong way around?

    What is the solution, please?

     

    PS: The marketing blurb for the X1 says "Complete installation instructions and a dedicated toolkit are provided for your convenience."
    The installation instruction contain a picture (see attached) which says "Possible only with DDM4000" which is difficult to interpret. I think it's meant to show that the DDM4000 has a spare socket to connect the cable, but I am open to hear other interpretations.
    Also, the "dedicated toolkit" is a flathead screwdriver, when in fact all screws you need to losen and tighten for the job on the Behringer equipment are Phillips. The documentation even shows all screws and the screwdriver to be Phillips, not a single flathead as the included screwdriver.... Bizarre.
    Is this whole product a bit of a cock-up?

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    0 78
    • Yemsky
      Nigel67 Hi Yemsky. I am sorry, but I do not have this information to hand, but have asked our Service Team if they can provide details.. As soon as I have the information, I will pass it over to you.
      • Jul 13
    • Yemsky
      Yemsky OK, so I finally have my DDM4000 back with a working Infinium X1.
      Initially, a second X1 from Amazon had the same issue but after this was escalated by Behringer support as a warranty case to their service provider Ampman Audio Services they re-wired the cross fader and it solved the problem.
      The documentation (according to Behringer and AAS) of the wiring is not conclusive but it appears that there is a batch of incorrectly wired Infinium X1 out in retail / eTail. If you are good with the soldering gun you might dare do it yourself, but it was a good service experience, free of charge, though it took exactly one month from initial purchase to getting back a working mixer.
      • Aug 10
  • New
    JeffBlack
    Newcomer - Level 1
    2020-12-03

    is this device compaitible with andriod tablets like my samsung tab A 9.7 inch model sm-t550

    0 73
    • JeffBlack
      WilliamR Hello Jeff, Yes you would be able to run this interface on an android device with the proper android to USB convertor adaptor.
      • December 3, 2020
  • New
    slara
    Newcomer - Level 1
    2021-01-10

    Hi, I bougth a CMD Studio 4a DJ Controller but Windows don't start it, for that I can´t use it with any DJ software. Can you help to find the aproppiate drivers for windows 10 last versión in January 2021?

    I attached an image with the problem.

    Regards.

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    0 72
    • slara
      DavidKnighton Hello Slara,
      The product page appears to be void of any software downloads. I will inquire with the web team about this. Please check back periodically to see if the driver is available. Might take a few days or more.
      • Jan 12
    • slara
      slara Hi David, I hope there is a solution for this matter, I have seen some forums and many people complain about the same issue for several years, I hope I have not been scammed
      • Jan 12
  • New
    Dambe22DAMBE
    Newcomer - Level 1
    2021-01-05

    I purchased the DX2000USB mixer, and cannot register at Behringer.com, to download the software and drivers. I registered for the Music Tribe, and I can’t download anything there. Daniel

    0 68
    • Dambe22DAMBE
      DavidKnighton Hello Daniel,
      to register your product, go to the SUPPORT tab at the top of this page and scroll down until you see the PRODUCT REGISTRATION TILE. This is where you submit a registration ticket, not on the behringer.com website. Let me know if you still have trouble with this.
      • Jan 5
    • Dambe22DAMBE
      Dambe22DAMBE I registered my product, but I may be missing drivers on my notebook. My Behringer logo glows red, not green. How do I download the software?
      • Jan 5
    • Dambe22DAMBE
      Dambe22DAMBE There is audio on the notebook (USB Audio Codec), but there is no sound from the notebook on the mixer.
      Turntables and cd players work normally. So I don't think I have a driver.?
      • Jan 5
    • Dambe22DAMBE
      Dambe22DAMBE Ok...riješio sam USB.
      Zanima me koji sve softwet dolazi free uz mixetu
      • Jan 5
    • Dambe22DAMBE
      Dambe22DAMBE Okay ... I solved the USB.
      I'm wondering which software comes free with the mixer
      • Jan 5
      • Behringer DX2000USV
        DavidKnighton Upon registration, you should get a license code to download free Tracktion software. If you did not get a code, let me know the case number from your registration ticket. It will start with CAS-XXXXXX-XXXXXX
        • Jan 6
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