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102,847 posts
  • fabi06
    Newcomer - Level 1
    2020-09-27

    Hello,

    I recently contacted the after sale and spare part service, to change the knobs of my bass amp RH450 which are cracked.

    Few years ago, I had this issue with cracked knobs and TC Electonics quickly replied to me and send me new knobs (saying these was new design). Unfortunately these new ones broke again.

    I sent message to music tribe. And I get an automatic message saying that the team will « endeavor to respond to me as soon as possible ». With a case number CAS-134743-J8K9N5. A good start.

    Nevertheless, 3 weeks later, I didn’t yet received any reply, knowing I already sent a kind reminder. I'm starting to be a little bit angry.

    Could someone at music tribe or TC Electronic please reply to me about this knobs issue ? How to change them please ?

    Thanks in advance.

    Fabrice
     
       
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    0 108
    • fabi06
      Nigel67 Hi Fabrice. I am very sorry that it is taking so long for us to reply to you. I will check your case number and find out why it has taken so long and ask one of my colleagues to reply to you.
      • September 27, 2020
      • Change of broken knobs of RH450
        fabi06 Hi Nigel, thanks for this reply. I've received the quotation from one of your colleagues. Hope this matter of fragile knobs will definitely be fixed. Really disapointing for such a good amp... Regards !
        • 1
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        • September 28, 2020
    • fabi06
      JohnJarrett111 I am also looking for a new set of knobs (for a RH 750) and have previously had a lot of difficulty finding the information. Could you tell me where to get the knobs and how much they were. cheers John
      • October 1, 2020
      • Change of broken knobs of RH450
        Nigel67 Hi John, I am sorry, but I do not work in the spares department and do not have this information. However, if you submit a spares request ticket by going to the Support tab at the top of the page, then one of my colleagues in the spares team will be able to supply you with the correct information.
        • October 5, 2020
    • fabi06
      mbspurgeon I also have the same issue with the rh450 knobs. Little black fins inside the knobs becoming brittle and breaking or just not staying on with the slightest touch or tilt of the amp. Case number CAS-406237-P7S1Z8, haven't received a reply yet. Thanks!
      • Jan 5
  • jbass4
    Newcomer - Level 1
    2020-06-19
    Hi there, Does anybody know how /where to find potentiometer knobs for the RH450 amp? The knobs do not longer fix to the potentiometers and I lost one Has anybody experienced the same problem? Rgds
    1 76
    • jbass4
      Nigel67 Hi jbass4. I would advise putting in a support ticket (via Tab at the top of the page) which will get routed through to our parts department. I cannot promise that we will have stock of these particular knobs but it would be the first place to try.
      • June 19, 2020
    • jbass4
      jbass4 Hi Nigel, thanks for the advise, I'll try to get in touch with support team
      • June 19, 2020
    • jbass4
      Poodlewrestler Hi, yes I have the same problem with my RH750. I have raised a support ticket as suggested but not had any response as yet. Did you get any joy?
      • July 8, 2020
      • TC Electronics RH450
        jbass4 Hello,no news as well, I finally contacted the shop where I got the amp which is Musikhaus Thomann, they provided me 3 spares knobs for 28 euros
        • 2
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        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi jbass4, I am very sorry regarding the lack of contact from our spares team and makes me look a fool for telling you to contact them in the first place. Thomann would probably have got the parts from the same team. Do you have the case number please so that I can investigate further. Many thanks.
        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi Poodlewrestler, can you send me your case number as well please and I will look into it. Many thanks
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler Hi Nigel, thanks for your help. It is case CAS-116780-F4Q0Z7
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler All resolved. A new set of knobs arrived today, it took a while due to IT problems but got there in the end.
        • August 3, 2020
    • jbass4
      jbass4 Hi Nigel, sorry didn't found the case number, maybe it didn't worked properly as I had a lot of difficulties to manage to create the case
      • July 9, 2020
    • jbass4
      jbass4 Does anybody knows how to make the knobs stick to the potentiometers to avoid these to fall again?
      • July 9, 2020
      • TC Electronics RH450
        Nigel67 I don't know what the pot shafts are made of or the knobs, as have never seen one, however for the Midas consoles, if we ever had an issue like this with old product we used a copper tape. Sticky on one side to fix to the shaft and then this tightened up the connection between the two parts. The other option to copper tape is putting a small piece of paper across the end of the shaft and then pushing the knob on pushed the paper down the shaft and made a tight fit. I guess its just a cheaper version that the copper tape. If you want something a bit more permanent, then maybe a very small amount of silicon.
        • July 9, 2020
  • yzfsergio
    Newcomer - Level 1
    2020-07-02
    BXD15 BXD15A I would like to know the difference between those two models and how it is possible that they give 1000w of power if the speaker is 250w.
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  • Deftones210
    Newcomer - Level 2
    2020-10-03

    Hello, I have purchased a Bugera 15BXDA bass amp and have some questions about the lights. 

    I use a lot of fuzz and distortion on my bass and the the red clip light keeps flashing. Can that damage my amp and what can I do to remedy that issue?

    Also, the orange light that circles the volume knob turns red. Why does it do that and what can I do to address that issue?

     

    Thank you

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    • Deftones210
      PedroRodrigues Hi Martin, please see below as you will have a image with the full information about what the lights on your unit and what they mean. If effectively your unit is not behaving as it should please follow the link below to submit a assistance request for your unit https://community.musictribe.com/pages/create-new-ticket?type=service%20request
      • October 8, 2020
    • Deftones210
      Deftones210 Yes I have that paper. But you have not answered my questions. Will the clipping make long term damage to my amp?
      • October 8, 2020
    • Deftones210
      Deftones210 Also, what does it mean when the orange light around the volume knob turns red? That is not in they manual.
      • October 8, 2020
  • bjartis
    Newcomer - Level 1
    2020-10-05

    I can't get any new effects into my BG250. I've followed instructions and tutorials but nothing happens. Do I need the foot switch to store new effects in my amp? 

    0 47
    • bjartis
      PedroRodrigues Hi Lars please follow these steps to transfer Toneprints from your Phone or tablet to your amp without the need of a computer.
      1) Download the TC Electronic Toneprint app from your app store.
      2) Open the App and go to Library > Toneprint Bass Amps. In here you will find all compatible Toneprints with your TC bass amp.
      3) Once you have selected your toneprint, set the volume on your phone or tablet to around 60 - 80%. Any quieter or louder can sometimes cause the tone to distort and not transfer correctly.
      4) Hold the speaker of your phone no more than 2cm away from the strings, directly above the pickup. Ensure that you have the pickup level at max.
      5) Press Beam to Amp in the Toneprint amp and you should hear the soothing tones of the Toneprint being transferred. The indicator light next to Toneprint dial should flash green to show it is being transferred.
      6) You are all done. Increase the Toneprint level and you should hear the setting of the Toneprint.
      If you are using an amp with multiple Toneprint slots, such as the BH550, ensure that you select which slot you want to send the Toneprint to.
      • October 5, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        themosfet I am experiencing the asme issue with a mk1 BG250115. I'm actually an electronics dev engineer, if it was a simple thing I would have found a solution already. When I update the firmware on my amp, it enters this wierd state where I can't turn it off....and I'm forced to physically pull cords out supplying ac power. I have followed the above instructions very closely...about 10-15 times with no sucess both before and after attempting to update the fw on the device.
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        • November 4, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Kristopher,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 5, 2020
    • bjartis
      MrSusan I'm having the same problem with a new BH550. Ive been trying for about four hours and nothing happens. I thought i'd try updating the software to see if that resolves the issue but the Software Updater just says "Searching for Amplifier" and does nothing, I've followed both sets of instructions about fifty times and I feel like selling the unit. This is my first time with TC and it hasn't got off to a smooth start, really disappointed.
      • November 19, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Jonty ,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 20, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
        • November 22, 2020
    • bjartis
      MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
      • November 22, 2020
  • New
    Stamna
    Newcomer - Level 1
    2021-02-26

    Hello. I have a veyron 1001T. And when I turn it in it hums through the cab, and starts to have a burning smell. Any ideas on what it could be without opening it?

    0 43
    • Stamna
      WilliamR Hello Stanma, It is likely the amp will need to be serviced. Please click on the support link above and create a tech support ticket and someone will help you with this ASAP.
      • Feb 25
      • My amp has B.O.
        Stamna Thanks. That's what I thought. I haven't heard from them yet. It's been almost a week.
        • Feb 26
    • Stamna
      WilliamR Hello, sorry that we were running a little bit behind. I went ahead and grabbed your case. Please check your email.
      • Feb 26
    • Stamna
      Stamna Ok thanks.
      • Feb 26
    • Stamna
      Stamna I dont know what the trouble is. I've tried to contact the care team via email over 5 times. The latest response I got was that if I dont respond. My inquiry will be considered nullified. Please help.
      • Mar 28
  • New
    SimonW4970
    Newcomer - Level 1
    2021-01-02

    Hi

    I am struggling to understand exactly which cable I need to connect the recording xlr socket (not the DI socket) to my computer DAW software. Do I need a converter (XLR-USB plus DAC), or the same but with out the Analog-Digital converter?

    Thanks for anyone's help!!

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  • erotte
    Contributor - Level 1
    2020-10-15

    I tried to get support information since weeks now, but the online support is an absolutely disgrace.
    Its extremely slow, hard to use and its impossible to communicate there.
    I got an email about a case which obviously needs some information from me, I have no clue what it could be.

    Whats going on there?

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    • erotte
      JoeRivers96 Hi Eckhard, do you have a case number i can look into for you?
      • October 15, 2020
    • erotte
      erotte Thanks,

      CAS-133764-M3S9P1
      CAS-133763-H0N3Q0
      • October 15, 2020
  • New
    Stumil1982
    Newcomer - Level 1
    2021-01-01

    Hi I have a BH500 bass head. It says 4ohm min load. Can I connect this head to a single TC Electronic BC212 8ohm cab. Would this be safe for the amp? 

     

    Thanks 

    Stuart 

     

     

     

    0 35
    • Stumil1982
      Patlinger Hi Stuart, this is no problem, you can use a cab with 4 or more Ohm. Just be sure to not go less than 4 Ohm. BUT if you combine two 8 Ohm cabs the load will be 4 Ohm, and if you combine two 4 Ohm cabs you will get 2 Ohm load. You see, you have to be careful.
      • Jan 1
    • Stumil1982
      Stumil1982 Thanks Patrick
      • Jan 1
  • New
    stenomattia
    Newcomer - Level 2
    2021-01-30

    Hi all, I have a TC Electronic Staccato '51 head and I'm trying to figure out the frequencies for each dial position of the 4 frequency ranges (24 each), I believe these may be represented by a compound curve. Would anyone know and have this data please?

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    0 35
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