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140,127 posts
  • fabi06
    Newcomer - Level 1
    2020-09-27

    Hello,

    I recently contacted the after sale and spare part service, to change the knobs of my bass amp RH450 which are cracked.

    Few years ago, I had this issue with cracked knobs and TC Electonics quickly replied to me and send me new knobs (saying these was new design). Unfortunately these new ones broke again.

    I sent message to music tribe. And I get an automatic message saying that the team will « endeavor to respond to me as soon as possible ». With a case number CAS-134743-J8K9N5. A good start.

    Nevertheless, 3 weeks later, I didn’t yet received any reply, knowing I already sent a kind reminder. I'm starting to be a little bit angry.

    Could someone at music tribe or TC Electronic please reply to me about this knobs issue ? How to change them please ?

    Thanks in advance.

    Fabrice
     
       
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    0 255
    • fabi06
      Nigel67 Hi Fabrice. I am very sorry that it is taking so long for us to reply to you. I will check your case number and find out why it has taken so long and ask one of my colleagues to reply to you.
      • September 27, 2020
      • Change of broken knobs of RH450
        fabi06 Hi Nigel, thanks for this reply. I've received the quotation from one of your colleagues. Hope this matter of fragile knobs will definitely be fixed. Really disapointing for such a good amp... Regards !
        • 1
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        • September 28, 2020
    • fabi06
      JohnJarrett111 I am also looking for a new set of knobs (for a RH 750) and have previously had a lot of difficulty finding the information. Could you tell me where to get the knobs and how much they were. cheers John
      • October 1, 2020
      • Change of broken knobs of RH450
        Nigel67 Hi John, I am sorry, but I do not work in the spares department and do not have this information. However, if you submit a spares request ticket by going to the Support tab at the top of the page, then one of my colleagues in the spares team will be able to supply you with the correct information.
        • October 5, 2020
    • fabi06
      mbspurgeon I also have the same issue with the rh450 knobs. Little black fins inside the knobs becoming brittle and breaking or just not staying on with the slightest touch or tilt of the amp. Case number CAS-406237-P7S1Z8, haven't received a reply yet. Thanks!
      • Jan 5
  • New
    parenthesis78
    Newcomer - Level 1
    2021-06-23

    When I go to the tc site and select spare parts it takes me to musictribe 

    can anyone direct me on how to order replacement knobs 

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  • jbass4
    Newcomer - Level 1
    2020-06-19
    Hi there, Does anybody know how /where to find potentiometer knobs for the RH450 amp? The knobs do not longer fix to the potentiometers and I lost one Has anybody experienced the same problem? Rgds
    1 116
    • jbass4
      Nigel67 Hi jbass4. I would advise putting in a support ticket (via Tab at the top of the page) which will get routed through to our parts department. I cannot promise that we will have stock of these particular knobs but it would be the first place to try.
      • June 19, 2020
    • jbass4
      jbass4 Hi Nigel, thanks for the advise, I'll try to get in touch with support team
      • June 19, 2020
    • jbass4
      Poodlewrestler Hi, yes I have the same problem with my RH750. I have raised a support ticket as suggested but not had any response as yet. Did you get any joy?
      • July 8, 2020
      • TC Electronics RH450
        jbass4 Hello,no news as well, I finally contacted the shop where I got the amp which is Musikhaus Thomann, they provided me 3 spares knobs for 28 euros
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        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi jbass4, I am very sorry regarding the lack of contact from our spares team and makes me look a fool for telling you to contact them in the first place. Thomann would probably have got the parts from the same team. Do you have the case number please so that I can investigate further. Many thanks.
        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi Poodlewrestler, can you send me your case number as well please and I will look into it. Many thanks
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler Hi Nigel, thanks for your help. It is case CAS-116780-F4Q0Z7
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler All resolved. A new set of knobs arrived today, it took a while due to IT problems but got there in the end.
        • August 3, 2020
    • jbass4
      jbass4 Hi Nigel, sorry didn't found the case number, maybe it didn't worked properly as I had a lot of difficulties to manage to create the case
      • July 9, 2020
    • jbass4
      jbass4 Does anybody knows how to make the knobs stick to the potentiometers to avoid these to fall again?
      • July 9, 2020
      • TC Electronics RH450
        Nigel67 I don't know what the pot shafts are made of or the knobs, as have never seen one, however for the Midas consoles, if we ever had an issue like this with old product we used a copper tape. Sticky on one side to fix to the shaft and then this tightened up the connection between the two parts. The other option to copper tape is putting a small piece of paper across the end of the shaft and then pushing the knob on pushed the paper down the shaft and made a tight fit. I guess its just a cheaper version that the copper tape. If you want something a bit more permanent, then maybe a very small amount of silicon.
        • July 9, 2020
  • bjartis
    Newcomer - Level 1
    2020-10-05

    I can't get any new effects into my BG250. I've followed instructions and tutorials but nothing happens. Do I need the foot switch to store new effects in my amp? 

    0 88
    • bjartis
      PedroRodrigues Hi Lars please follow these steps to transfer Toneprints from your Phone or tablet to your amp without the need of a computer.
      1) Download the TC Electronic Toneprint app from your app store.
      2) Open the App and go to Library > Toneprint Bass Amps. In here you will find all compatible Toneprints with your TC bass amp.
      3) Once you have selected your toneprint, set the volume on your phone or tablet to around 60 - 80%. Any quieter or louder can sometimes cause the tone to distort and not transfer correctly.
      4) Hold the speaker of your phone no more than 2cm away from the strings, directly above the pickup. Ensure that you have the pickup level at max.
      5) Press Beam to Amp in the Toneprint amp and you should hear the soothing tones of the Toneprint being transferred. The indicator light next to Toneprint dial should flash green to show it is being transferred.
      6) You are all done. Increase the Toneprint level and you should hear the setting of the Toneprint.
      If you are using an amp with multiple Toneprint slots, such as the BH550, ensure that you select which slot you want to send the Toneprint to.
      • October 5, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        themosfet I am experiencing the asme issue with a mk1 BG250115. I'm actually an electronics dev engineer, if it was a simple thing I would have found a solution already. When I update the firmware on my amp, it enters this wierd state where I can't turn it off....and I'm forced to physically pull cords out supplying ac power. I have followed the above instructions very closely...about 10-15 times with no sucess both before and after attempting to update the fw on the device.
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        • November 4, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Kristopher,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 5, 2020
    • bjartis
      MrSusan I'm having the same problem with a new BH550. Ive been trying for about four hours and nothing happens. I thought i'd try updating the software to see if that resolves the issue but the Software Updater just says "Searching for Amplifier" and does nothing, I've followed both sets of instructions about fifty times and I feel like selling the unit. This is my first time with TC and it hasn't got off to a smooth start, really disappointed.
      • November 19, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Jonty ,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 20, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
        • November 22, 2020
    • bjartis
      MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
      • November 22, 2020
  • New
    SimonW4970
    Newcomer - Level 1
    2021-01-02

    Hi

    I am struggling to understand exactly which cable I need to connect the recording xlr socket (not the DI socket) to my computer DAW software. Do I need a converter (XLR-USB plus DAC), or the same but with out the Analog-Digital converter?

    Thanks for anyone's help!!

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  • New
    Coleye
    Contributor - Level 2
    2021-02-09

    Hi, just a quick question - my power supply cables have got mixed up, can anybody tell me what fuse rating should be in the mains plug of my BH800 amp? (240v supply)

    Thank you!

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  • New
    EdPolo
    Newcomer - Level 1
    2021-04-03

    Hi All,

    I'm building new bass rig and need to know is this going to work from technical perspective. Idea is to have portable and versatile rig.

     

    Amp: BG250-208, for rehearsals and small venues. It has external speaker out Min. impedance 8 Ohms.

    Cab: RS112, for bigger venues. When connected impedance will drop to 4 Ohms, giving me max power and of course me more speaker surface. 

    And for big venues with PA, both of them as personal monitor and DI out to console. 

     

    What do you guys and is this going to work from technical perspective? 

    Also, does anybody from TC Electronis have rough idea when these are going to be shipped to Canada? Cosmomusic (cosmomusic.ca) expects them but can't confirm timelines. 

     

    Thanks,

    Ed

     

     

     

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    1 79
    • EdPolo
      DavidKnighton Hello EdPolo,
      This should work fine. If anything the RS112 will provide you with more low frequency extension when coupled with the 208 cabinet. They're really designed to compliment each other rather than using one cabinet over the other. I would suggest using 208 for smaller gigs that don't require too much volume and then combine with RS112 anytime you need more umpff.

      As far as logistics goes, we can not give advise on how long it takes for an order to ship from manufacturer to Cosmo. That's pretty much out of our focus, and there's way too many variables to consider to make an educated guess. I suggest keeping in contact with Cosmo as to when they can expect their shipment.
      • Apr 3
      • New bass rig
        EdPolo Hi DavidKnighton,

        That’s exactly what I’m planning to do. 208 for smaller gigs and for bigger gigs where I need more power RS208 and RS112. And for big gigs where PA is required utilize DI out and use 208 as personal monitor.
        And if you please advise which kind of switch pedal I need to switch between two TonePrints effects?

        Thanks again,
        Ed
        • Apr 3
  • New
    Stumil1982
    Newcomer - Level 1
    2021-01-01

    Hi I have a BH500 bass head. It says 4ohm min load. Can I connect this head to a single TC Electronic BC212 8ohm cab. Would this be safe for the amp? 

     

    Thanks 

    Stuart 

     

     

     

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    • Stumil1982
      Patlinger Hi Stuart, this is no problem, you can use a cab with 4 or more Ohm. Just be sure to not go less than 4 Ohm. BUT if you combine two 8 Ohm cabs the load will be 4 Ohm, and if you combine two 4 Ohm cabs you will get 2 Ohm load. You see, you have to be careful.
      • Jan 1
    • Stumil1982
      Stumil1982 Thanks Patrick
      • Jan 1
  • New
    furotte73
    Newcomer - Level 1
    2021-04-02

    Hi, I have a RH450 ampli. I have no output anymore on the POWER AMP OUT when using either POWER AMP IN or the normal INPUT. I would like to troubleshoot my RH450 ampli using the schematic of the P18301-P board. I cannot find on thw internet the schematic. Does anyone can help me with this ? Thanks, Hugo

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    0 78
    • furotte73
      Dale_M Hi there I am afraid schematics are for partners only and are not shared with end users, if you wish to organise a non warranty repair simply go the the Support tab above and select Service and submit a ticket, one of the team will get back to you to assist.
      • Apr 3
    • furotte73
      PedroRodrigues Hi furotte73 please be aware that we do not supply any resources for self repair, on this case you can either contact one of our partners to request assistance on your unit or contact our Spare Parts Department directly and request any part you may require for this intervention. To access our list of partners please follow this link: https://www.tcelectronic.com/buy.html To submit a purchase part request with the Spare Parts Department please follow this link: https://community.musictribe.com/pages/create-new-ticket?type=spare%20parts&brand=TCElectronic . Thank you
      • Apr 3
  • New
    Jascon44
    Newcomer - Level 1
    2021-01-17

    Is the parts to the TC Electronic RH 750 bass amp compatible with the TC Electronic Blacksmith bass amp parts, mean the three channel memory board.

    part#B20686

         #P18301-d

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