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267,801 members
147,306 posts
  • boothscience
    Newcomer - Level 1
    2020-09-07

    Maybe it is just me, but every stockist that I've visited isn't expecting these for 3-6 months. Some are reporting it as discontinued.

    Any idea when these will be back in circulation?

    0 205
    • boothscience
      PedroRodrigues Hi boothscince Thank you for your contact, we have no information about any issue, please follow the link below to access our network of partners and contact the partner closest to you. https://www.tcelectronic.com/buy.html
      • September 7, 2020
      • Global shortage of Polytune clip
        boothscience Appreciate the response buddy, but I have to say if you can find one I'll buy it. The only place I see them is on ebay at a hideous mark up. I thought it might be due to the covid situation, but the only UK stockist that has had them was Anderton's... and they had a defective batch that were actually unitunes with the wrong casing. An update on their actual status would be greatly appreciated.
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        • September 9, 2020
  • New
    jeremeikun
    Newcomer - Level 1
    2021-01-06

    I use my Polytune mini 2 for my bass guitar. It works great except for the lowest strings on my 5 string (tuned to drop G). Trying to tune the drop G seems to engage the polyphonic tuning feature, potentially from all the overtones generated from the bass string?

    At the moment I tune my lowest string at the 12th fret harmonic but it gets tedious after a while.

    I believe being able to disable the polyphonic tuning feature could help me but I'm not sure.

    Thanks for your help

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    0 169
    • jeremeikun
      PedroRodrigues Hi Paul , As you know by now, PolyTune 2 Mini is a polyphonic tuner, you can strum your instrument, and PolyTune 2 Mini will analyse and display the tuning of all strings.
      It is not possible to activate or deactivate the polyphonic tuning mode you just struck and it works, the strings that are in tune will be represented by two green LEDs. Strings that need tuning are represented by two red LEDs below (flat) or above (sharp) the middle row.
      • January 6, 2021
  • New
    jlittle3917
    Newcomer - Level 1
    2021-04-08

    hey guys,

    I just got my polytune 3 today. worked great and loved it. updated firmware to 1.4 and now it does not recognize my 5 string bass. It tunes great for individual strings but only shows 4 strings when I strum. 

    Thanks a ton,

    Josh

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    0 119
    • jlittle3917
      PedroRodrigues Hi jlittle, please consider that if you press the display mode button on the rear of POLYTUNE 3 once, the currently selected display mode will be shown. Pressing the display mode button repeatedly will cycle through these modes:

      -Guitar / Needle mode (indicated by a “G” and the centre LED column lighting up).
      -Guitar / Strobe mode (indicated by a “G” and the middle row of LEDs lighting up).
      -Bass / Needle mode (indicated by a “B” and the centre LED column lighting up).
      -Bass / Strobe mode (indicated by a “B” and the middle row of LEDs lighting up).

      In Needle mode, when you tune a single string, pitch is indicated by a column of five LEDs in the upper part of the display, and the name of the target note is displayed at the bottom of the display.
      If the string you are tuning is too low, LEDs to the left of the centre column will light up. If the string is too high, LEDs to the right of the centre column will light up. Tune the string until the middle column and the middle row of green LEDs lights up. This means you are “on target”.

      In Strobe mode, the difference between the correct (target) frequency and the actual detected frequency is displayed by two indicators simultaneously:

      1. Red LEDs to the left (pitch too low) or to the right (pitch to high) of the centre LED column
      2. Rotating segments in the display. The closer the detected frequency is to the target frequency, the slower the rotation.

      Tune the string until the rotating pattern has come to a stop and only the middle column of green LED lights up.

      As you know, POLYTUNE 3 is a polyphonic tuner, you can strum your instrument, and POLYTUNE 3 will analyse and display the tuning of all strings.
      So, you don’t need to activate the polyphonic tuning mode, it just works. Please Strum and tune. (PLEASE SEE THE IMAGE BELOW)

      Please consider that only the strings that are actually present and played will be shown in the display.
      Therefor if you tune a four string bass, only four LED columns will light up.
      • April 9, 2021
    • jlittle3917
      jlittle3917 Thank you for the quick response. I am currently in bass strobe mode. Tunes great! but the strum mode is only showing me four strings even when I am hitting all 5 on my bass. Prior to the 1.4 firmware update this was working fine and has never been a problem on my previous polytune.
      • April 9, 2021
    • jlittle3917
      jschulze I made the mistake of "upgrading" the firmware on my new Polytune 3 right when I got it too. After about a month of back and forth with the support team, it turns out that the pedal I received actually had firmware revision 1211 loaded from the factory, but the software updater posted on TC Electronic's website was an older revision (1136, listed as 1.4.00 on the website). So I actually downgraded my pedal by running the 1.4.00 software updater from the website. I kept pestering the support team to post the latest firmware, and it looks like it was just posted today, version 1.4.08 (although there's nothing that says the revision, but hopefully it's 1211).
      • November 10, 2021
  • New
    SergioRamosLlanos
    Newcomer - Level 1
    2020-11-09

    Hola. Según el manual del usuario, el sintonizador TC Electronic PolyTune Clip debe apagarse después de 3 minutos de estar INACTIVO; sin embargo, el que compré a través de Amazon se apaga cada 3 minutos, INCLUSO cuando lo estoy usando, por lo que tengo que volver a encenderlo, lo que causa molestias y demoras. Realicé la consulta a Soporte Técnico de TC Eectronic hace unos días, y me contestaron que ese funcionamiento no era normal, que probara con otras baterías y que si seguía así tal vez sea un problema de hardware. Sucede que en internet encontré 2 videos en donde se aprecia al afinador apagarse a los 3 minutos de uso (no estando inactivo), lo que me deja la duda ¿Podría alguien confirmar si ese apagado a los 3 minutos de usar el afinador -es decir que no está inactivo sino en uso-, es o no normal?. Gracias. Sergio Ramos

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    0 111
    • SergioRamosLlanos
      PedroRodrigues Hi Sergio, please be aware that the unit turns off automatically after 3 minutes so what you are describing is a normal behavior, I will leave you a image of the manual were that is stated. Thank you
      • November 9, 2020
      • Apagado de Afinador TC Electronic PolyTune Clip Black
        SergioRamosLlanos Thank you Pedro. I see that it is a bad translation from English to Spanish in the product manual itself, because in Spanish it says "El PolyTune Clip se apaga automáticamente tras 3 minutos de inactividad" Which translated into English means" The PolyTune Clip automatically turns off after
        3 minutes of inactivity."
        • November 9, 2020
      • Apagado de Afinador TC Electronic PolyTune Clip Black
        SergioRamosLlanos I hope TC Electronic can correct that translation error. Again, thank you very much Pedro.
        • 1
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        • November 9, 2020
      • Apagado de Afinador TC Electronic PolyTune Clip Black
        SergioRamosLlanos Hello Pedro. I can see that the same translation error occurs in the part of the Manual referring to Battery Life, as it indicates that the PolyTune Clip turns off automatically after 3 minutes of inactivity. They must also correct that bad translation. On the other hand, maybe in the next version of the tuner they can configure it to turn off after 3 minutes of inactivity and after 4 or 5 minutes if you are using it or, in any case, that it does not turn off. It could also be configured so that you can choose by pressing the buttons whether or not the automatic shutdown is activated. Greetings. Sergio
        • 1
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        • November 9, 2020
    • SergioRamosLlanos
      PedroRodrigues
      • November 9, 2020
  • New
    bansteadkebab1
    Newcomer - Level 1
    2020-11-22

    Hi - I recently (2 months ago) purchased a Polytune Clip (Black). Works great in chromatic tuning but seems to be absolutely no response for polyphonic tuning. When I strum the guitar the screen is blank apart from a green dot top centre. My understanding was that the polyphonic tuning kicks in as soon as you strum - user error or something wrong with the unit?

    Hope someone can help.

    Thanks

    Andy

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    0 98
    • bansteadkebab1
      PedroRodrigues Hi Andy, please see the image below I think it will help you on this matter. Thank you
      • November 23, 2020
    • bansteadkebab1
      bansteadkebab1 Hi Pedro - thanks for the speedy response. Press and holding button 3) for 5 secs doesn't seem to help - all it does is toggle between the needle and strobe modes (which is does if I were to press the button once). I've been in touch with the retailer (Andertons) and this looks like it is a faulty unit (unless you have any other suggestions?). Thanks, Andy
      • November 23, 2020
      • Polytune Clip Black
        PedroRodrigues Hi Andy, if the unit does not respond to the process above, you should proceed that route with Andertons . Thank you
        • November 23, 2020
  • New
    donypri
    Newcomer - Level 2
    2021-04-30

    Hi, where can I find the serial number for Polytune Clip Black?

    0 91
  • New
    BigTBZ
    Newcomer - Level 1
    2021-01-23

    i have 2 of the tc electronic clip on tuners, which work great.

    the screws and fasteners have fallen out of both of them while playing gigs and I was unable to find them. How can I obtain replace fasteners for these?

    0 90
    • BigTBZ
      john0121 Hi, you can fill out a spare parts request via the Support button at the top of the page. A member of the team will then be able to advise on pricing and availability.
      • January 24, 2021
  • New
    Witnot
    Newcomer - Level 1
    2021-04-30

    Any idea how I can purchase a replacement nut and bolt hinge for my polytuner clip?

    0 87
    • Witnot
      Dale_M Hi there I would advise going to the Support Tab above and submitting a SPARES ticket to see if they can advise you.
      • May 1, 2021
  • AlanDavis
    Newcomer - Level 1
    2020-10-16

    I own a polytune clip (original silver color).  After more than 3 years, I am catching on that there is a problem with this unit.  I have an Acoustic (Taylor) guitar.

     

    1.  First of all, it is impossible to tune all strings together on a guitar.

    2. Tuning the A string, one often see's "F" when it is in tune.

     

    I like the tuner, use it in preference to any other for it's accuracy, but the functionality is somehow lacking.  It certainly is not all it's cracked up to be in the manual, etc.  

     

    I thought I would buy another to find out whether this is a real problem, or something of my own usage.   I now see a "Polytune Clip Black" on the market.  Didn't see them before.  Unfortunately it is nearly impossible to find one online---most sites say it is back ordered.  Amazon has them, but at an elevated price, indicating it may be gouging in response to a supply issue. 

    Any ideas about these issues?  

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    0 84
    • AlanDavis
      PedroRodrigues Hi Alan, thank you for your contact, can you please state if the issue that you mention on your Polytune Clip happens since you acquire the tuner or the issue is being happening more recently? Regarding your second question, please adress the information request to the respective reseller, as we do not have access to any stock information for any third party company such as resellers or distributors. As a manufacturer we do not sell directly to end users and and we have no information of any issues with distributors for any unit. Thank you
      • October 16, 2020
  • mutex
    Newcomer - Level 1
    2020-07-03
    Does the 9V battery have to be removed when connecting to and external 9V power? Thanks
    0 84
    • mutex
      TC-Mike No, it doesn't have to be removed. Just remember to unplug cable when not used + the PSU is not connected ,otherwise it will drain the battery if pedal is on and in bypass
      • August 5, 2020
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