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189,953 posts
  • davidmck
    Newcomer - Level 1
    Just purchased used VL3. (2nd July 2020) Trying to update firmware, but Voicesupport says no internet connection to TC Helicon server? Have now tried on three different computers and same message, Sometimes get message to say VL3 being used by another program (it isn't)
    0 4,133
    • davidmck
      PlamenPenev I have the same problem. After a reset of VoiceLive 3, Voicesupport 2 does not connect to the Internet. And this for several days now - there are no answers, and I can't work.
      • July 3, 2020
    • davidmck
      SpyderZA I am having the same problem with Voicesupport and Voicesupport 2. My Voicelive Touch 2 is pretty useless now and I have also got work to finish.
      • July 3, 2020
    • davidmck
      FabioValdez If you were using it before, just disconnect from internet and start the program, then you can connect again. If it's a fresh new installed then there's no workaround because it requires connection to the server for first time running. In the first post they said that is because they changed the server so it does't connect to the new server yet.
      • July 4, 2020
    • davidmck
      davidmck Already tried disconnecting from internet, starting program, and then connect to internet - made no difference. Also getting message saying "Voicesupport is unable to load required control files"
      • July 5, 2020
    • davidmck
      vic91218 I can't connect to the voicesupport as well.. bummer. Guess I'll return this thing
      • July 5, 2020
  • New
    Newcomer - Level 1

    Hi, I have two questions:

    1) Is there any difference between the TC Helicon Voicelive Play and the Play Acoustic, besides the Play Acoustic having the guitar input (for key detection and efxs) and guitar effects? So does this mean both versions of the units have "exactly" the same vocal effects?

    2) On either unit, cans Voicelive VoiceSupport2 software be used to pre-program the keys of invidual presets that can be then sent to the VLP units? ...or is the VoiceSupport2 software basically for only backing up, copying, and changing order of presets?

    Thanks for you help in advance!

    0 4,010
    • sanelso2
      JoeRivers96 Hi, thank you for your contact. The vocal fx on these two units are the same - you will see some different presets on the Play Acoustic due to the guitar input.

      Unfortunately internal settings cannot be edited on VoiceSupport 2. This software is purely for preset management and firmware updates.
      • May 8, 2021
  • DannyG
    Contributor - Level 2
    I just discovered there are KB articles

    Errors/Omissions in User Manuals and "new previously unpublished info" there. Seems User Manuals are no longer updated. Check the KBs for latest info and answers to your questions.

    Wish I would have heard about KBs when I bought my last 3 products. Am I the last to find this out??
    0 2,836
    • DannyG
      rondallowens Link is no longer valid
      • September 25, 2020
    • DannyG
      DannyG Looks like we're back to having very little info about our products. KB articles is gone.
      • September 25, 2020
  • New
    Newcomer - Level 2

    I'm doing some recording with Ableton.  I'm about to buy a condenser mic, probably a Rode NT1 or Aston Origin. Both require 48v phantom power. Will my Voiceplay live support this or do I need to buy another Audio Interface?

    0 1,441
    • stephensmiles
      stephensmiles Actually I seem to have discovered that it does:-) Next question. Is there a flat (no effects) setting on the Voicelive play?
      • November 4, 2020
      • Voicelive Play Phantom Power
        leah Hello Stephen,
        The VoiceLive Play has a "Talk" mode where you can quickly bypass the effects from the current preset. This is done by holding down the HIT footswitch.
        If you'd like a dedicated preset with zero effects applied, you can either transfer a "Blank Preset" style to your device using VoiceSupport 2 or simply build a new preset with all effects off within the device.
        Hope this helps. Thanks!
        • November 4, 2020
      • Voicelive Play Phantom Power
        stephensmiles Thank you.
        • November 4, 2020
    • stephensmiles
      RexBeckett Hi Stephen, according to the specifications, Voicelive Play has a 48V phantom supply when enabled through the Setup menu.
      • November 4, 2020
  • New
    Newcomer - Level 1

    I have a TC Helicon Mic Mechanic 2.  It has always worked well, and this morning I thought I would see if there was a firmware upgrade.


    I'm on a Mac (Catalina OS).


    I downloaded the VoiceSupport2 app for Mac, and everything seemed OK, at first. My computer recognized the pedal plugged in via USB and said it needed a firmware update.  It started through the process and then it errored out.


    I have tried everything from rebooting the Mac (with and without the pedal connected), and nothing works.  The pedal is not even recognized my the Mac in the System Report. The pedal still powers up but does not work at all. 


    Is there a way to directly add (or reset the original) firmware without VoiceSupport2?  Is this pedal bricked because the firmware update and VoiceSupport2 will never allow the computer processor inside of the pedal to ever work again? 


    Any suggestions would be greatly appreciated.

    0 1,429
    • burkeingraffia
      burkeingraffia Also, the very poor VoiceSupport2 software offers me a link to a page that is no longer there:
      • January 23, 2021
    • burkeingraffia
      PedroRodrigues Hi, burkeingraffiaI would suggest performing first a factory reset followed by a firmware update.
      To restoring the factory preset in the Mic Mechanic, first you must downloading the VoiceSupport application. Then simply click the first preset in the list and SHIFT and click the last preset in VoiceSupport, and then press “Apply Changes” to start initialization of the program.
      Warning! This procedure will return all of the settings to the values when the Mic Mechanic was shipped from the factory. Do not use this function unless you are certain that you want to do this. Hopefully the article of “Restore the Mic Mechanic to the Factory Preset” was useful.
      To assist you on the firmware update process please follow the link below and confirm that you are connecting your unit to a USB 2.0 PORT:
      Thank you
      • January 28, 2021
  • New
    Newcomer - Level 1

    I am thinking about buying a Helicon VoiceLive 3 Extreme unit.  I downloaded the manual and see where I can send MIDI CC messages to the unit to turn ON/OFF various effects in the unit.

    I can see that I can specifically turn ON/OFF harmony.  I want to know if I can change the unit's harmony preset before turning ON and OFF that harmony.

    The reason I ask this is that my band uses MIDI for our rhythm and bass section.  I would like to use a MIDI channel to select a preset, control the harmony via MIDI notes on one of the MIDI tracks, and turn ON/OFF those harmonies at selected times in each song.

    Thank you in advance.

    0 1,248
    • rmwestjr
      PedroRodrigues Hi rmwestjr the MIDI implementation in VL3 is essentially the same as the VoiceLive 2…
      There can be up to 500 presets loaded into a VoiceLive 3, and it’s possible to navigate between these presets with an external controller sending MIDI Control Change (“CC”) and Program Change (“PC”) messages. The VoiceLive 3 can receive CC and PC messages via MIDI from sources like keyboards, footswitches, DAWs, and more. For the controlling device to send a MIDI message to VL3 it needs to be using the same MIDI channel as the VL3, typically this is channel 1 but you’re welcome to change it. Also make sure you aren’t misusing the MIDI input filters, and ensure that the MIDI input is set to be either “USB” (for the USB-mini input) or “MIDI Ports” (for the 5-pin MIDI input) depending on how you're connecting. These settings can be changed in VL3’s “Setup” menu, on the “MIDI” tab.
      To change Presets via MIDI, first tell the VL3 which Bank to look in, then tell it which Preset in that Bank you want to change to.
      Bank select: To specify the desired bank, issue an LSB Bank select message (CC#32) with a value of 0-3.
      Preset Select: After specifying the Bank, issue a PC Preset select message with a value of 0-127.
      MSB LSB VL3Bank Program Change (PC) VL3 Preset #
      0 0 0 0-127 1-128
      0 1 1 0-127 129-256
      0 2 2 0-127 257-384
      0 3 3 0-115 385-500

      The internal number associated with a Preset isn’t exactly what you see on the VL3’s screen, they’re actually all off by 1. This is because internally the list of Presets actually starts at an index of 0. This means that 0 = Preset #1, 1 = Preset #2, 2 = Preset #3, etc. It’s like your presets are saved from 0-499 but are displayed as 1-500.
      There are 4 Banks in VL3, and each Bank contains 128 Presets. Therefore the Preset selection number that goes to VL3 needs to be between 1 and 128. So for a Preset above 128, you need to subtract the number of the first Preset in the same Bank to get the MIDI Program Change info.
      The 9-digit message for changing to a preset is in the format of:
      MSB LSB PC#
      Or, you can first send a CC#32 of the Bank you’re looking in, then a PC value of the Preset you want.
      Here are some examples:
      Preset #5 would be: 5 - 1 = 4
      000 000 004
      or CC#32 value 0, then PC 4
      Preset #100 would be: 100 - 1 = 99
      000 000 099
      or CC#32 value 0, then PC 99
      Preset #208 would be: 208 - 129 = 79 (because Preset #208 is in Bank 1, which starts at Preset #129)
      000 001 079
      or CC#32 value 1, then PC 79
      Preset 259 would be: 259 - 257 = 2
      000 002 002
      or CC#32 value 2, then PC 2
      Preset 322 would be: 322 - 257 = 65
      000 002 065
      or CC#32 value 2, then PC 65
      Preset 491 would be: 491 - 385 = 106
      000 003 106
      or CC#32 value 3, then PC 106
      Preset 500 would be: 500 - 385 = 115
      000 003 115
      or CC#32 value 3, then PC 115

      When you try to address a Preset that does not exist (either an empty spot or one outside the 1-500 range), there is no built-in warning system, VL3 just won’t do anything. So if you can see the “MIDI” indication on the VL3 appearing when you send commands, but are not getting the Preset to change, ensure you’re not referencing an empty or non-existent Preset location.
      If that all seems too complicated for you, consider using Steps instead of Presets. Steps are essentially Presets within a Preset, and you can have up to 10 Steps all in the same Preset. If your current Preset contains the Steps you’ll be using, it just takes a single CC message to choose your Step…
      CC 115 = Step
      Value represents Step Number, i.e. 1 = Step 1, 2 = Step 2, etc.
      So sending a CC#115 with a value of 2 will take you to the second Step in your current Preset.

      Sources: I hope this helps ......Thank You
      • March 14, 2021
      • Helicon VoiceLive 3 Extreme MIDI Control Question
        PetGerbil I don't know if it's a "permission" issue, and you can access it but we can't. But those links you posted don't work..(except the sweetwater one.)
        I get a "Server not found" error message.?
        • March 14, 2021
  • New
    Newcomer - Level 1

    I have recently perchased a TC Helicon Perform-V and am unable to beam effects from the app.

    I have tried it so many times, with different devices and only managed to get it to work once but never again.

    I have now downloaded the voice support app for mac and am able to import effects to the unit via usb although voice support doesn't have as many preset options as the perform-v app does.

    Is there a way to get the beaming to work or can I get access to the full range of presets via a usb?

    Is this a common issue with this product or should I send it back for a replacement which works with beaming effects?



    1 1,225
    • RobF109
      ChrisEdwards1 Hi RobF109, in most cases beaming will fail due to distortion being added to the signal. If you have not yet done so we would recommend trying the beaming process with the phone's volume at around 60 - 80% full, at 100% it is likely to add distortion.
      If you are also using an iPhone 7 or above please also experiment with the positioning of the phone, generally beaming works best when the speaker at the top of the phone is used rather than the bottom one.

      If you are still experiencing issues after this I would recommend submitting a technical support ticket so we may gain a better understanding of your setup. To do this please go to support at the top of the page, scroll down to technical support and fill in the form.
      • June 21, 2021
    • RobF109

      Hi Chris. Thank you for your reply. I have tried it and it's still not working so I will submit a technical support ticket. Many thanks for your help. Rob.

      • June 23, 2021
    • RobF109
      neilpaolo I'm experiencing a similar issue - this time on an iPhone 12. I had an old iPhone 7 Plus and the beaming works perfectly.
      • October 14, 2021
    • RobF109

      I am having the same problem. Samsung 21 ultra. Just got my replacement and it still does not work.

      • December 23, 2021
  • New
    Newcomer - Level 1

    I just bought my tc helicon voicelive touch version 1 and when I plug into mixer, there is no sound or signal coming out of the helicon. I'm not sure if there something wrong but I would really use further assistance.

    0 1,194
    • Steveosays
      Nigel67 I would first of all perform a factory reset, and then connect to voicesupport and upgrade the unit to its latest version. This is all detailed in the User Manual
      Once you have done this sing into the unit, turn up the input level control and see if the signal and peak lights come on. If they do, then you are getting signal into the unit. Does your microphone require phantom power? If you then plug some headphones in and turn up the level control, do you hear anything in them? Which outputs are you using on the rear of the unit. What sort of jacks are you using. Are there any conversion connectors. Are the cables balanced or unbalanced to the amplifier?
      • November 3, 2020
      • TC Helicon Voicelive touch not working/no signal
        Steveosays I’ve tried holding the octave, low and bass bottoms and no reset has worked. It would just say ready.
        • January 13, 2021
      • TC Helicon Voicelive touch not working/no signal
        Steveosays I’ve had this thing for almost a year now and have yet to play it. Heard amazing things and because I do not have a job that allows me the brand new voicelive touch, I had to proceed with the version 1. Which was not cheap and spent time saving in order to acquire. It’s really sad.
        • January 13, 2021
      • TC Helicon Voicelive touch not working/no signal
        Nigel67 Have you tried connecting it to VoiceSupport and seeing if you can upgrade the unit? Please could you answer my original questions about the signal LED and microphone, etc. This will hopefully help identify the issue. You mentioned that none of the buttons worked when you tried the reset. Have you taken the protective film covering of the front of the unit as this could stop the buttons from working? If pressing the buttons still doesn't work, the the unit will have to be serviced. In which case please submit a service ticket by going to the Support Tab at the top of the page.
        • January 14, 2021
  • New
    Newcomer - Level 1

    It was available for backorder on Guitar Center as of 3/17/2021, however Sweetwater and some others say they no longer have that product.


    If you can find a unit out there, is there software support for it?


    Is there an update or a Touch 3?

    1 1,158
    • MarqueeMusicGroup
      nneptune5 I'm also looking for this on 3/17/21, and I can't find one anywhere! I'm so disappointed. I've been waiting months to buy one. I hope an answer comes soon. I'm in America, and the only sellers are in Japan for an extremely high price. Help!
      • March 17, 2021
    • MarqueeMusicGroup
      DavidKnighton Hello Marquee,
      The TCH VoiceLive Touch 2 is not discontinued. Production is a bit slow since the beginning of pandemic.
      • March 18, 2021
    • MarqueeMusicGroup

      Was speaking to Sweetwater yesterday. He said they haven't shipped one of those since May of 2020 and even though TCH hasn't announced it, he'd be shocked if it wasn't discontinued.

      • Jul 27
  • New
    Contributor - Level 2
    A few years ago TC Helicon released some free preset packs for VL2, VL3 and Voicelive Play etc - does anyone know where I can download these from now?
    They aren't showing on the TC website anymore. I need the Voicelive Play pack which was called "More Play"
    Thanks in advance!
    0 1,132
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