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249,409 members
126,414 posts
  • Remslive1
    Newcomer - Level 1
    2020-09-29

    Anyone out there still have a firmware update file (or know where to find it) for the Ditto Mic Looper? Mine died and TC Helicon doesn't supply it anymore since they discontinued the product. 

    1 140
    • Remslive1
      leah Hello Tom Fridrich,

      The Ditto Mic Looper has never had a firmware update. If you are experiencing issues with your device, please start a Care Ticket by clicking the Support link at the top of this page. We'll be glad to help!

      Thanks!
      • September 29, 2020
  • New
    Daglow
    Newcomer - Level 1
    2021-01-10

    I have a voicelive 2, but when I plug my midi keyboard controller in it nothing happens.  I have turned on the midi function and held the 2 switches down to recognize the channel.  Still nothing happens.  I have used the software and it sees my keyboard but there is an x at the bottom and unlit.  

    I am hoping I am doing something wrong and the midi portion is not broken!

    read more...
    0 136
    • Daglow
      PedroRodrigues Hi, Daniel Daglow, please, connect a MIDI cable between your keyboard’s MIDI out and VoiceLive 2’s MIDI IN. Play a note on your keyboard and check VoiceLive 2’s display to see if the MIDI indicator lights. If it doesn’t, set the MIDI transmit channel of your keyboard to 1,VoiceLive 2’s default or perform the following quick MIDI receive channel procedure.
      Hold the PRESET up and SHORTCUT footswitches briefly to enter MIDI Setup.
      Press any note on your keyboard. This will automatically configure VoiceLive 2’s
      MIDI receive channel to match your keyboard’s.
      Tap the SHORTCUT footswitch to exit.
      You should now see the word MIDI flash in the main display when you play your keyboard.
      You can also set MIDI channel manually in the MIDItab of the SETUP menu.
      MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF.
      This will enable the MIDIIN. Alternatively, you may also remove the USB cable to access MIDIIN.
      When you want to restore computer control of VoiceLive 2 over USB, or you want to access the VoiceSupport application’s features, you can turn the USBCONTROL parameter back to On.
      In the Mac and Windows operating systems, you can select VoiceLive 2’s audio device in your workstation program by name.
      In some Windows DAW apps, however, the name of the audio device may be “USB Audio Device”. USB And MIDI Control To use VoiceLive 2’s MIDI IN jack for harmony, preset change or realtime control while USB is connected, enter the I/O tab in the SETUP menu and set USB CONTROL to OFF.
      USB audio will function normally, but MIDI will only be accepted by VoiceLive 2’s through its MIDI IN port. To re-enable VoiceSupport’s features and reception of MIDI from your DAW, turn USB CONTROL to ON.
      To access VoiceSupport please follow the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank" title="" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP
      • Jan 11
    • Daglow
      Daglow WoW! "MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF." That fixed the problem and some dust! Big thanx!
      • Jan 11
  • New
    geobluesguy
    Newcomer - Level 1
    2020-12-30

    Can the SingThing trigger vocal harmonies using only midi (with no audio) from a keyboard similar to the TC Helicon Perform VK?

    I would like to have the option of running my keyboard audio as a separate stereo signal to the main mixer board but retain the ability to trigger vocal harmonies from my keyboard.

    read more...
    0 133
    • geobluesguy
      kiskadar69 I don't think it's possible.
      Q: "Sorry to say that, but you guys don't even show how to connect a keyboard in MIDI mode. Please show your ports. I have a SingThing and I'm so confused in connecting to my keyboard."(Behzad,2018)
      A: "Hey Behzad. With the SingThing you connect your keyboard via 1/8 connector in the Aux/Keys port on the back of the unit. The MIDI would be for setting up a MIDI controller to "Hit" the different effects. If you have any other questions you can find a lot of information in our manuals on our website under Support. Have fun and I hope that helped! (TC-Helicon,2018)
      https://www.youtube.com/watch?v=JfqqTnhLJCg
      • December 31, 2020
      • Triggering midi harmonies on TC Helicon SingThing from keyboard
        geobluesguy That's too bad. Keyboard midi harmony is an excellent feature on the Perform VK. Soundmen typically want vocals and instruments in separate channels for FOH mixing and the Perform VK's keyboard midi harrmony feature faciltates this. Thanks for the info.
        • December 31, 2020
  • djmorgan17
    Newcomer - Level 1
    2020-09-08

    Revised - as I just received a USB-A to USB-A cable from Amazon and it doesn't work either...

    I've had a VL3 for several years, but gave up on it shortly after getting it.  Now I'm back. Firmware is v1.0.20 ! and needs updating.   

    I have tried using both a USB-A to micro-USB B cable and a USB-A to USB-A cable, both of which I have tried plugging into my mac and appropriate USB port on the VL3.  I have downloaded the VoiceSupport2 app.  When I run it with the VL3 on and plugged in as above, the program tells me there are no MIDI capable devices available.  It doesn't see the VL3 despite power on power off, unplug plug in, and anything else I could think of.

    To add insult to injury, if I click on the "More Info..." button for 'more information on diagnosing connection problems, I get a black screen telling Safari can't find the server (music-group.force.com).

    HELP!!!!   I am out of options with a VL3 with very obsolete firmware.   

    read more...
    0 131
    • djmorgan17
      Nigel67 One option would be to try and upgrade the unit through a USB key. Please see our KB article
      https://musictribecommunity.powerappsportals.com/en-us/knowledgebase/article/KA-02353
      • September 9, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        Nigel67 Can you also check that the Midi Source is set to USB
        • September 9, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 Thanks. Just put in Care Request. But why is my Mac and VoiceSupport2 not seeing the unit???? And which USB connection are you supposed to use???? or can you use either???? Manual sucks - all kinds of information that should be in there isn't. Is there another resource with more detailed info like the above, and what each of the effects actually changes (gender, portamento, etc.) ??? And why is the More Info link broken - where on the web is the current info on troubleshooting connection problems??? Thank you.
        • September 9, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        Nigel67 Have you checked that on the VL3 Midi Source is set to USB as I mentioned in my previous message.. This is the usual reason that the MAC and Windows machine are not seeing it. There is only one USB connector that you can plug a USB memory stick into which is the Type A. The Voicelive3 when purchased, would have been supplied with a USB Type A to a USB Type B Mini for connection between your PC and unit. Have you visited our KB article section which may have answered your connection problem? https://musictribecommunity.powerappsportals.com/en-US/knowledgebase/category/?id=CAT-01007
        • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        Nigel67 I will also report the more infor issue you experienced. It looks as though the link is incorrect.
        • September 10, 2020
    • djmorgan17
      djmorgan17 Just got the update file from Jason, loaded onto a USB and successfully downloaded it. Am now updated to V2.2.00 build 366 and VoiceLive2 now sees the unit. Thanks for the help.
      • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 While we're communicating, can you tell me where VoiceLiveEditor (VL3 Free) from voiceliveeditor.com is safe to download. I find editing the VoiceLive 3 presets from the device itself extremely cumbersome and time consuming. Using an Mac-based editor with a full screen to work with would be so much easier. Would love to know your or others experience with it. Thanks!
        • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 sorry - "tell me whether" not "tell me where"
        • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        PetGerbil I highly recommend the Voicelive editor software. (for what my opinions worth ) It makes everything soo much easier. It's author used to post on here,he was/is a very knowledgeable and helpful fella, until..... well,y'know... Uli B turned up and destroyed the community. It's totally safe.
        • September 11, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 Thanks - though not sure what I'm doing taking advice from a gerbil... And since I just got up here, who the hell is Uli B and why didn't they bump him off if he was that disruptive...?
        • September 11, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        PetGerbil Uli Behringer, The pointy haired boss, The one who bought TC-Helicon, The one responsible for this atrocious website. or Billy Bull%^&^ as I like to call him.
        • September 12, 2020
  • New
    Maxie1234
    Newcomer - Level 1
    2021-03-24

    Good afternoon,

    I purchased your unit approximately 2.5 years ago and I was quite impressed with its operation and functionality until recently. Firstly, I would like to emphasize that thus far it has been utilized on a minimal basis when my son and I would jam maybe twice monthly for about 90 min or so. We did three or four gigs with the unit also. Anyway, over the last month or so the unit has been intermittently cutting on and off. It seems to happen more often when when I'm hitting the left foot switch. Yesterday it froze up and all of the vocal harmony lights were on and the unit completely froze up. I had to unplug the unit to get it to operate again. Is there something I specifically should be looking for to remedy the situation? Is there a factory authorized company I could send it to get repaired? I'd hate to have to purchase a new one (as like I stated earlier, this one really doesn't have a lot of use). Any help you can send my way would be greatly appreciated as I just signed up for a couple of ongoing weekly gigs and the last thing I need is for the unit to fail whilst on stage doing my thing. I'm sure you understand. Thank you in advance. I'll await your reply. Make it a great day...

     

    Ed ✌️

    read more...
    1 130
    • Maxie1234
      PedroRodrigues Hi Maxie1234, please consider that in this case I would suggest performing a factory reset. A reset will delete all your edited presets and return all settings to the factory defaults.
      To reset the unit, insert the power connector while holding the Manual and Voice 2 buttons.
      If this does not resolve your issue you must follow the link below and contact one of our partners and request assistance for your unit.
      Please consider that some of our partners and shops can offer repairing services.

      https://www.tc-helicon.com/buy.html

      Thank you
      • Mar 25
      • TC Helicon Harmony G-XT
        SteveWB I Had exactly the same problem with my VOICETONE HARMONY-G XT, they couldn't fix it and advised me that they would replace it under warranty, that was 3 months ago, still waiting for a replacement.
        • 1
        • ·
        • Apr 1
  • onehand
    Newcomer - Level 1
    2020-10-24

    My PlayAcoustic unit came on with a blue screen only when powered up last night at the gig.

    What is the solution for reloading the firmware into it?  I found a video on the SweetWater website,

    however when I clicked on the link for the firmware/build version it wasn't there.  Maybe there is 

    a solution that I am not aware of.  I DID get the unit into 'all lights blinking' Boot Mode.  That's as

    far as I could get.    I'm stuck at that.

    Thanks

    read more...
    0 129
  • FIARSTIKX
    Newcomer - Level 2
    2020-06-22
    Just Purchased a Perform VE to add to my collection of Perform tools from TC Helicon. When i hook up my new Perform VE To my computer to update the software, voicesupport 2 shows that my Perform VG is inactive (which it should), and if I hit the scan button to find the new unit- it wont find my Perform VE so that I can update it. it says I have no TC Helicon devices hooked up to the Computer. If i wanted to update my Perform VG, I can hook up my perform VG and everything works fine, shows that i have the latest version etc etc...- yet with the Perform VE it wont even find the device... am i missing something or is the Perform VE Just defective ? or is the VoiceSupport 2 software defective? I don't have any other issues with the product, all the buttons and switches work fine- just wont find and update my product on the Voice Support 2 Software
    read more...
    0 125
    • FIARSTIKX
      AlexLane I would suggest putting in a support ticket for this as it could be a service case, use the Support button at the top of the page to submit. Thanks!
      • June 23, 2020
      • Brand new Perform VE updating issues
        FIARSTIKX I have never, ever, ever, ever had any support from TC Helicon, their support is the worst anywhere, i have all kinds of musical equipment- but the absolute worst help ive ever had came from TC Helicon and the Tribe. They make great products - but their support for those products absolutely sucks. Not going to waste my time with their support group- ill just send it back through Amazon and get one thats not defective.
        • June 23, 2020
      • Brand new Perform VE updating issues
        AlexLane I am very sorry you have had a bad experience with our support Robert, all I can suggest and hope is that you give us another chance to show you we can do better!
        • June 24, 2020
    • FIARSTIKX
      DannyG sounds like a defective VE. Im able to update my VK and VoiceTone CorrectXT from the same computer with the same data cable. I've had a couple of defective Helicon products, but if you get it returned during warranty they are good about replacing it promptly.
      • June 23, 2020
      • Brand new Perform VE updating issues
        FIARSTIKX Thanks, thats what ill do.
        • June 23, 2020
    • FIARSTIKX
      coolname123 I'm having the same problem, Did returning it for a new one fix your problem? or am I also doomed to have a perform VE that lacks any of that 2.0 firmware fun.
      • October 4, 2020
  • New
    gbyrne
    Newcomer - Level 1
    2020-11-17

    I need a (U.S.) AC adapter for my TC Helicon Voice Live 2...can't seem to get an answer from anyone at Music Tribe.  I've submitted three requests for help via support tickets on this site as well as contacting TC-Helicon and Music Tribe via Facebook...nobody answers or seems to care.

    And I can't seem to find a matching one (amps, inout, output, etc.) anywhere.

    Any help or suggestions would be appreciated.

    read more...
    0 118
    • gbyrne
      WilliamR Hello George, Allana has emailed you today about the case you submitted. CAS-158852-B1F8M9
      • November 17, 2020
      • AC Adapter (U.S.) TC Helicon Voice Live 2
        gbyrne Are you referring to her email dated Nov 12th (five days ago) requesting additional information to which I replied on Nov 13 (four days ago)? I sent the information she requested and still have not been told how to order the part. Can someone please just tell me how to do that?
        • November 17, 2020
    • gbyrne
      WilliamR Nov 17 2020 09:31:10 GMT-0800 (Pacific Standard Time)
      My apologies George,
      I did not get notification of your response.
      Please see attached proforma invoice #1200056894

      Please advise the best time to call for payment.

      Once payment is submitted, the order will be processed and shipped.
      Thank you.

      Kind Regards,

      Allana Suliman
      Availability Logistics Parts Specialist | MUSIC Tribe
      • November 18, 2020
    • gbyrne
      gbyrne I just replied to Allana ([email protected]) with my phone number to place the order...hopefully this works...she said that she did not get my first response yet she responded to it...hopefully I'll hear from her so I can finally (after 10 days) place this order.
      • November 18, 2020
    • gbyrne
      gbyrne I have a Voice Live 2 and have submitted two CARE Tickets via the tribe…ticket # 1 is Ticket Number: CAS-422789-C8F3S1, ticket # 2 is Ticket Number: CAS-424124-Z8N6B7…both show as “Problem Solved” in the status but I never received a response.

      The question still remains, how can I get a replacement cap/button for the Power On/Off switch for my Voice Live 2?

      I will pay for it; just please let me know how to do it!!! Why is this so hard to get an answer?

      A picture of what I need is attached for reference.

      I anxiously await your response.

      Regards,

      George Byrne
      1036 Grouse Way
      Venice, FL 34285
      1-941-724-9654
      [email protected]
      • Mar 4
    • gbyrne
      WilliamR Hello, I direct messaged you the details of your case. Someone will be contacting you ASAP.
      • Mar 4
  • New
    SteveCarlson
    Newcomer - Level 1
    2021-06-09

    Hi people,

    Just curious how do i go about connecting external effects pedals such as wah wah and Boss BD-2 blues driver in the helicon chain as when i have tried this the sound i get borders on atrocious, total shit and WTF..

     

    Can someone help me please..

    Cheers Steve

     

    read more...
    0 115
    • SteveCarlson
      Dale_M Can you advise how you are interfacing the external FX with the VL3? At what point in the chain are they being connected?
      • Jun 9
    • SteveCarlson
      SteveCarlson

      Hi Dale, I've tried guitar to wah then bd2 then to guitar input of VL3.. also guitar to VL3 guitar input then guitar output to bd2 no wah.. and still crappy sound.. having a look at a vl3 video wondering if the prepost gains are to high and its clipping the hell out of it. cheers Steve..if its not that i'm stumped

      • Jun 10
  • New
    boloulu
    Contributor - Level 1
    2021-01-04

    Using Blue 200 mic requires 48v phantom power. is this available on VLX3? also is there a preset to get talk box sounds like joe walsh, peter framton and jerry cantrell of alice in chains use on their famous songs?

    0 115
    • boloulu
      kiskadar69 48V phantom power: set SETUP / Input Type to Condenser.
      • Jan 4
    • boloulu
      boloulu Thanks. Now does the VLX3 have presets for talk box effect. TC helicon has a pedal for this but if its in VLX3 I'm ready to drop $800.
      • Jan 4
      • Phantom power
        PedroRodrigues Hi boloulu all the preset for the VL3X will be available via VOICESUPPORT 2 but effectively the VL3X offers tools such as vocoder, talk-box and rhythmic modulators. Thank you
        • Jan 6
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