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254,618 members
132,321 posts
  • New
    PetGerbil
    Newcomer - Level 1
    2021-07-12

    In case that is so, Cheers to all the mod's. You've all been great. Mucho respect to you all. Through all my moaning about this web-site/forum? You've all done a stirling job under difficult circumstances.

    (If i could figure out how to reply to messages on this (forum?), I would have probably been shown the door before i could say the above, so I thought i'd say it now...in case i don't get a chance later. :)  )

    Pete G.

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    0 40
    • PetGerbil
      NicJonesMT Hi PetGerbil. I've just seen your other post and will report it to the Development team now.
      Sorry for any inconvenience.
      • Jul 12
    • PetGerbil
      Paul_Vannatto Thanks for your kind words. All the best.
      • Jul 12
    • PetGerbil
      PetGerbil I cannot complete my internet flounce as I don't appear to be able to delete my account. It e-mails me the 2 stage code, but when i enter it, it says "Sorry there's a problem, try again later." It's almost as if Uli Behringer wants to keep peoples details for his nefarious schemes, while encouraging people to leave.?

      Perhaps that's why this "forum" has got 240,000 members and yet only 116,000 posts.(at least 100 of those posts are me moaning... :P )
      • Jul 18
    • PetGerbil
      PetGerbil I suppose I could start posting some more of my "witticisms" on the news/product release page... They always seem to go down well.
      • Jul 19
  • Ericr1488
    Newcomer - Level 1
    2020-08-15

    I'll check the power going into it I'm getting 12 V it's just it will not cut on

    0 40
    • Ericr1488
      RexBeckett I think you should open a Care ticket for this problem. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • August 16, 2020
  • New
    MikeCallahan
    Contributor - Level 1
    2021-06-13

    I was given a Play Acoustic. is there a way to hook to a keyboard instead of a guitar?

    0 39
    • MikeCallahan
      Dale_M Hi Mike it may be possible to use it if it was set to a standard piano sound or maybe even a simulated acoustic guitar sound but in fairness it would be hard to know how it would sound unless you experiment -have fun!
      • Jun 13
    • MikeCallahan
      MikeCallahan Thank You Dale!!
      • Jun 13
    • MikeCallahan
      kiskadar69 If you run audio from your keyboard through a Play Acoustic, IMO it'll work just fine. You'd get the best results if you only send left hand chord stuff and also have chorus/reverb off on the keyboard output.
      • Jun 16
  • New
    Pedalsteel
    Newcomer - Level 1
    2021-07-15

    Hi there!

     

    Yesterday I experienced a failure on my Voicelive 3 extreme just before I started my gig (Bummer!)

    The unit starts booting, the sofware loads, but then it just reboots again. This continues non-stop in a never ending loop.

    I have managed to upgrade it now using the maintenance-boot (pressing the switch inside the headphone-jack while powering up). I then installed the newest firmware (Version: 2.2.0 Build 336). The problem still persists, though. It boots - shortly displays a white-screen and then goes into the same boot-loop. It does come up with the splash-screen with yhe firmware-version (2.2.0 Build 336), so it seems the firmware upgrade has worked. After the ffirmware upgrade it  did come up with an error-message:

    THE FOLLOWING SUNSYSTEM FAILED: AUR TOUCH

    ERROR CODE: 2008000

     

    The unit was unresponsive after this, but after a power-cycle it goes back into the "eternal boot-loop" again - although displaying the updated firmware version.

     

    Anyone have a fix for this?

     

    Best regards!

     

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    0 39
    • Pedalsteel
      WilliamR Hello, William from musictribe here. Please click on the support link above and open a tech support ticket so that one of our specialists can get this sorted for you as soon as possible.
      • Jul 15
    • Pedalsteel
      criszen could you solve the problem? I had a kind of the same issue. Yesterday I had a white screen on startup (glad i could manage to play my gig with another pedal) and I found a youtube video to fix it. I open my voicelive extreme, unistal the sdcard, clean it with my t-shirt and put it back. Then I turned on the VL3 and the second time I had that ERROR CODE: 2008000. After turning off again it disappeared. There's a youtube video about it but it's in Russian. He opened his vlive, touched some contacts and close it back and then it was working
      • Jul 24
    • Pedalsteel
      WilliamR

      Hello, The support link is on the top of the page next to brands.

      • Jul 27
    • Pedalsteel
      PedroRodrigues Hi Pedalsteel this error message happens if the protective film is not removed from the unit.
      The film used to protect the display through manufacturing is not designed to be left on the device. It can actually hold a charge that will confuse the touch portion of the unit.
      Removing the films solves the issue. I hope this helps . Thank you
      • Aug 1
    • Pedalsteel
      Pedalsteel

      @WilliamR - Thank you, I have submitted a case to tech-support.

      • Aug 1
  • New
    MikeMuellerleile
    Newcomer - Level 1
    2021-07-06

    Will the VL3X detect the harmony key from a loaded backing track? If so, what setting does the harmony setting need to be on (i.e natural play, scale, etc.)? 

    0 38
    • MikeMuellerleile
      MikeMuellerleile Wow, every question answered except for mine.
      • Jul 9
    • MikeMuellerleile
      PedroRodrigues Hi MikeMuellerleile please consider that the VL3X can detect harmony key from the Guitar input/MIDI or USB port/Aux input/RoomSense microphones but not form the from a loaded backing track but it will provide the user with information of the key present on the the files loaded. Thank you
      • Aug 4
  • New
    HaloRecordings
    Newcomer - Level 1
    2021-01-28

    I own the TC-Helicon Harmony G vocal harmony pedal. I purchased it when they first came out, 10+ years ago. I'm now looking to upgrade to the Play Acoustic pedal. As with all pedals I've looked at, I can't get everything I want in a pedal, but the Play Acoustic comes the closest. 

    I want to mount the pedal next to my mic stand and use the Switch-3 pedal to turn the harmonies, doubling and Guitar Delay off and on.

    On page 35, Switch-3 page (6/7) of the manual, there's a "Tip" at the end of the page referencing mounting the unit to a mic stand.

    What I need to know is how this works. Can I still use the Switch-3 in addition to assigning functions to the units buttons? Or will I simply be duplicating the units buttons on the Switch-3?

    Idealy I want to assign Guitar Delay off on, Vocal Doubling, Hit (harmonies) to the Switch-3, and Key settings an tap delay on the unit.

    This is a simple questions that in the old days, when you could speak to a human, would take less then five minutes for me to ask it, and get an answer. 

    Now with high tec, I had to spend about an hour to discover there's no way to contact TC-Helicon via a phone, or live text. And spend time fiquring out how to send a question.

    It's sad that in this modern time, it takes several days to get an answer to a simple question. I may as well go back to sending a letter via the USPS.

    So, at this time, i'll stick with my old Harmony G. Maybe some other manufacturer will actuallly have customer service. 

    p.s. as to what "Tribe" i'm in, I'm in the HUMAN tribe. Who thinks of these things. Tribe?

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    0 38
    • HaloRecordings
      PedroRodrigues Hi HaloRecordings, please consider that effectively regarding the Play Acoustic that is effectively possible, and you will be able to set up the unit as you have stated, and also present on the Manual and allow to control a few features on your Play Acoustic as stated on the picture below extracted from the Play Acoustic manual.
      Regarding telephonic service please consider that we do not have that service available and any assistance request will be managed directly via the Technical Support Department when you submit an assistance request via Service that guarantees a SLA reply in 24h.
      Please consider that the Community is effectively what its stated on the name a community where the users and the Technical Support exchange ideas and resources and people helps each other but does not have any rules regarding SLA reply to avoid any overlap with the Assistance request service.
      In the future if you effectively see that your query is time sensitive please submit an assistance request via the Technical Support Department via Service, present on the TC HELICON main page that guarantees a SLA reply in 24h.
      • Feb 3
      • What should take a minute , now takes days.
        HaloRecordings Pedro, thank you for your response. Yes, I read the page you attached to your reply. It still doesn't answer my very simple question. If I'm using the Switch-3 (or 6) can I assign different functions to the Play Acoustics buttons? So far, the answer is no. That's OK, I just want to know.
        • Feb 3
      • What should take a minute , now takes days.
        HaloRecordings Also, tell the TC-Helion TRIBE to make a new Play Acoustic pedal with a better I/O section. Put a Guitar THRU on the back for those who want to use their Pedalboard and Guitar Amp. Also include a stereo COMBO out jack for the Guitar and effects. So now you'll have a stereo feed of the vocals only and a stereo feed for the Guitar only. Of course you want to keep the current program to output mono and vocals/guitar together as it is now. For many of us, the Voicelive 3 Extreme is too expensive and has many features a simple Soloist doesn't need. The Play Acoustic is perfect, except for the outputs. If you update the outputs, you'll blow away your competition. I would also pay more for these outputs, but not $800. Lets say $400 tops.
        • 1
        • ·
        • Feb 3
      • What should take a minute , now takes days.
        PedroRodrigues Hi HaloRecordings I will forward your comments to our development team to be analyzed for future considerations. Than you
        • Feb 4
  • New
    Rfc123
    Newcomer - Level 1
    2021-06-05

    I sometimes have a big volume spike that I *think * is triggered by my Harmony Singer 2 pedal (purchased new three years ago. I'm using it in momentary mode, powered by a Strymon Zuma powere supply (500 mA) per channel. This is NOT the distortion issue that was prevelant with this model at one time. Any ideas?

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    0 38
    • Rfc123
      NicJonesMT Hi RFC. Ideally we would need to know more about your setup and when this is happening (For example all connected devices, is it only happening in a practice room/live situation, can you test in an isolated situation (For example run the pedal into a mixer and then monitor via headphones)).
      If you could please hit support at the top of the page and scroll down to the Tech support option we can then advise you further.

      While it isnt the distortion issue, it's still worth reflashing the firmware on the unit via the Voice Support 2 application as well :)
      • Jun 6
  • New
    StevePavlosky
    Newcomer - Level 1
    2021-06-08

    Hi moved my Harmony singer on my board and the power light blinked off, red light goes on and feedback loop begins to build and unit shuts down 

    anything I can rest?

     

    0 38
  • New
    Squizman
    Newcomer - Level 1
    2020-11-05

    Hi Everyone, Im trying to run switch 6 but can't find the software to update, hoping some could please help out. Many Thanks Marty

    0 38
  • ZaldyChua
    Newcomer - Level 1
    2020-07-09
    I'm trying to use VLR as my interface to my Presonus Studio One 4. I connected my mic into a DBX goRack which then goes to the VLR via the line in. The VLR is then connected to my computer via USB. It is also connected to a small mixer. My problem is I can't separate the dry vocals from the effects when I am recording. All I get is a full mix, unless I disable all effects. I suppose I could run the dry vocals back to the VLR but is there a way to have separate outs for the Dry and effects (similar to having the Mono output) as Digital Out? Please help. Thank you.
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    0 38
    • ZaldyChua
      kiskadar69 I don’t have a VoiceLive Rack, but according to the manual it’s not possible.
      "DIGITAL OUT: Configures the digital output between the stereo mix of VoiceLive Rack (FULL MIX), and separated, dry outputs used for recording (VOCAL & GUITAR)."
      • July 9, 2020
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