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269,498 members
149,205 posts
  • New
    gbyrne
    Newcomer - Level 1
    2020-11-17

    I need a (U.S.) AC adapter for my TC Helicon Voice Live 2...can't seem to get an answer from anyone at Music Tribe.  I've submitted three requests for help via support tickets on this site as well as contacting TC-Helicon and Music Tribe via Facebook...nobody answers or seems to care.

    And I can't seem to find a matching one (amps, inout, output, etc.) anywhere.

    Any help or suggestions would be appreciated.

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    0 134
    • gbyrne
      WilliamR Hello George, Allana has emailed you today about the case you submitted. CAS-158852-B1F8M9
      • November 17, 2020
      • AC Adapter (U.S.) TC Helicon Voice Live 2
        gbyrne Are you referring to her email dated Nov 12th (five days ago) requesting additional information to which I replied on Nov 13 (four days ago)? I sent the information she requested and still have not been told how to order the part. Can someone please just tell me how to do that?
        • November 17, 2020
    • gbyrne
      WilliamR Nov 17 2020 09:31:10 GMT-0800 (Pacific Standard Time)
      My apologies George,
      I did not get notification of your response.
      Please see attached proforma invoice #1200056894

      Please advise the best time to call for payment.

      Once payment is submitted, the order will be processed and shipped.
      Thank you.

      Kind Regards,

      Allana Suliman
      Availability Logistics Parts Specialist | MUSIC Tribe
      • November 18, 2020
    • gbyrne
      gbyrne I just replied to Allana ([email protected]) with my phone number to place the order...hopefully this works...she said that she did not get my first response yet she responded to it...hopefully I'll hear from her so I can finally (after 10 days) place this order.
      • November 18, 2020
    • gbyrne
      gbyrne I have a Voice Live 2 and have submitted two CARE Tickets via the tribe…ticket # 1 is Ticket Number: CAS-422789-C8F3S1, ticket # 2 is Ticket Number: CAS-424124-Z8N6B7…both show as “Problem Solved” in the status but I never received a response.

      The question still remains, how can I get a replacement cap/button for the Power On/Off switch for my Voice Live 2?

      I will pay for it; just please let me know how to do it!!! Why is this so hard to get an answer?

      A picture of what I need is attached for reference.

      I anxiously await your response.

      Regards,

      George Byrne
      1036 Grouse Way
      Venice, FL 34285
      1-941-724-9654
      [email protected]
      • March 4, 2021
    • gbyrne
      WilliamR Hello, I direct messaged you the details of your case. Someone will be contacting you ASAP.
      • March 4, 2021
  • ChrisF
    Contributor - Level 2
    2020-09-14

    How can I direct backing tracks to go out on a particular output, say on one of the 1/4" guitar jack outputs?

    0 133
  • New
    GunsGunsBand
    Newcomer - Level 1
    2021-07-17

    I can't seem to find an answer to this question anywhere on the interwebs.

    I just got a Morningstar MC8 and am trying to program MIDI to the TC Helicon Voicelive Play GTX to change presets. 

    Anyone know what MIDI commands I use to change from preset to preset?

    Any help is greatly appreciated!

    Cheers!

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    0 129
    • GunsGunsBand
      kiskadar69 1. On DIN MIDI In, Play GTX receives the CC 32 (Bank Select LSB) message on the configured CC MIDI channel. 0 = preset 1..128 (after switching on Play GTX, this bank is set), 1 = preset 129..256, 2 = preset 257..384, 3 = preset 385..500.

      2. On DIN MIDI In, Play GTX receives the Program Change message on the configured main MIDI channel. Reception can be turned on/off globally. A Program Change message selects a preset from the current bank (even if the preset cannot be selected from the panel).
      • July 19, 2021
    • GunsGunsBand
      kiskadar69 1. Set SETUP / MIDI / MIDI Chan.
      2. Set SETUP / MIDI / CC Chan.
      3. Set SETUP / MIDI / Filter to "None" or "Sysex" to enable Program Change reception.
      4. To enable DIN MIDI In, set SETUP / MIDI / MIDI Control to "Merge" or "MIDI".
      • July 19, 2021
    • GunsGunsBand
      kiskadar69 "SETUP / MIDI / MIDI Chan" and "SETUP / MIDI / CC Chan" may be the same or different.
      • July 19, 2021
  • New
    markdale25
    Newcomer - Level 1
    2020-11-01

    I just purchased a used TC Helicon Quintet voice processor and I'm not having much luck finding a user manual. Any suggestions would be appreciated.

    0 126
  • New
    sallyzito1more
    Newcomer - Level 1
    2021-03-02

    Hello, I am looking all over the country for a few units of  TC Helicon VoiceTone C1, and  everybody is reporting outof stock and on backorder. Is there a production issue happening? Will this product be discontinued?

    Although Sweetwater is saying they will get theirs in April, I've seen this happen before where the date gets pushed further and further into the future. Any information you have would be great.

    If this unit is being discontinued, I will look into other units.

    Thank you.

     

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    0 121
    • sallyzito1more
      PedroRodrigues Hi sallyzito1more please consider that any information on this matter is managed directly by the partner ,so to request information of shipping dates and order must be addressed directly to the partner. Thank you
      • March 2, 2021
  • New
    CityTribe76
    Newcomer - Level 1
    2020-12-06

    I usually use my tc helicon Voicelive 2 with an expression pedal to control and modulate the level of the harmonies during live performances. Now I'm thinking to buy the harmony singer 2 because I need something more smart and portable, but I'm wondering if I can follow using my expression pedal to control the harmony level and how. Thank you for your support

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    0 119
    • CityTribe76
      kiskadar69 Harmony Singer 2 has no expression pedal input.
      • December 7, 2020
    • CityTribe76
      kiskadar69 To the best of my knowledge, neither the TC-Helicon Play series nor the TC-Helicon Perform series accept expression pedals. VoiceLive 2 is perfect for the job.
      A small vocal effect could be a workaround, with only the vocals without harmony appearing on the first output and only harmony on the second output. The volume of the second output should be controlled with a normal volume pedal.
      • December 7, 2020
  • New
    ShaneWebb
    Newcomer - Level 1
    2021-09-26

    Thanks for your time, my Voicelive Touch 2 has the following issues.

    I have removed the protective film, updated and tried different power sources as well as having nothing else attached to the unit

    1. wont factory reset, pressing the two buttons during power up yields nothing.

    2. the hit button intermitantly freezes the system and needs to be restarted (see linked vid)

    3. the looper intermitantly starts up and behaves effactly also freezing the system (see linked vid)

     

    link to video

    https://photos.app.goo.gl/BFHditjofaB6kFFJ9

     

    Shane

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    1 116
    • ShaneWebb
      PedroRodrigues Hi ShaneWebb In this case an as a first approach I would suggest performing a factory reset.
      To restoring the factory settings of TC Helicon VoiceLive Touch 2, you must power up the unit. Then hold the LEFT BOTTOM and LEFT TOP Matrix buttons while the display shows text until the display shows the initialization message. The Factory Reset procedure is complete.
      Please see a video by following the link below:
      https://www.youtube.com/watch?v=tiIcwTFHJhM I hope this helps
      • September 26, 2021
    • ShaneWebb
      ShaneWebb Thanks Pedro though I did this reset and another firmware update and the looper and hit button are still buggy https://www.youtube.com/watch?v=Yu5yVeWAvAo
      • September 26, 2021
    • ShaneWebb
      FILIPASOUSAMUSIC Hi! I hope you don't mind I use this post, but I guess I'm having similar problems. A few months ago I noticed my voiceLive Touch 2 was not working properly. I tried the updates, restored the factory settings... the only thing that works is the sound, I can't get any effects or harmonies... The warranty is already finished, so, if anyone can help me and recommend a place where can I try to fix it in Portugal (or Europe)... Thanks in advance!
      • October 13, 2021
      • Voicelive touch 2 issues
        PedroRodrigues Ola Filipa, o meu nome e Pedro Rodrigues e eu trabalho para a MT o que eu sugeria seria seguires o link em baixo e seguires o guia presente da pasta zip para executares um REBOOT e fazeres um update a tua unidade. Espero que ajude. https://wsi.li/dl/WtCvtoXexsmBqW5Ac/ Obrigado
        • October 13, 2021
  • New
    Mbille
    Newcomer - Level 1
    2021-03-16

    I'm wondering if these are still being made and if so when will they be available. Thanks!

    0 115
    • Mbille
      DavidKnighton Hello Mbille,
      The Harmony G XT is not discontinued. I'll send you a DM real quick with more information.
      • March 16, 2021
  • New
    JessicaSmith
    Newcomer - Level 1
    2021-07-21

    Hello, i have a Tc-Helicon Voice Prism Plus that is having an issue it has been stored for a good many years and when i turn it on it has power but the splash screen never changes from the intro message none of the knobs or effects work either, does anyone here no how to fix this issue or do the even still support or service this unit i have read about others that have the same issue with this same model, Is there a factory restore for this unit any ideas or advice would be apreciated

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    0 114
  • DonaldTaylorJr
    Newcomer - Level 1
    2020-07-21

    Hello>I'm the original OWNER of my VoiceLive2 and when I got it out of the box-it was a snap to set 'her' to rec. on Channel 3 (played by my left chord hand) from my YAMAHA PSR S910 keyboard. I never once used it as a stompbox rather placed her right on my music stand & pushed the buttons w/ my right hand.

    For 1 thing trying to get Voicesupport pgm to work was a day-mere ! I kept trying upteen times until this AM when as soon as i booted & got to the desktop, I opened Voicelive 2-it opened ! Then, I plugged in my Live2--they synched up but then I could ONLY update-which it did YET, i still have the same issues with the harmonies triggered by my ONE MiDi keyboard (That always worked b-4) did not read my midi notes or chords played by my left hand. i finally got it to work--UPDATED_ and it would NOT play the vocals as i played them. I always was able to play Sus4ths & slide to a simple major chord. i.e. C-E-F-G that slides into C-E-G.

    Now please note, I had had to put my beloved VL2 in her case as I've been fighting a real battle w/ stage 4 throat "C".  because of the time off, I've forgottten a LOT of the controlling knowledge I had of 'her."  NOW I desperatly  NEED YOUR HELP. I'm enclosing the URL of My Utube music videos.

    https://www.youtube.com/watch?v=i4N8NK0Kk2M            (r & r lullibye)

    https://soundcloud.com/dontaylor811/i-believe-in-music-10-25- 15take-one-uremix-5-2-2020

    Now I wasn't a great vocalist yet, I worked steady 5& 6 night hotel gigs on the road & even was a member of DION & the BELMONTS (reformed band).

    1 more thing:  I can NOT seem to eliminate the "flange effect" on my double vocals. It used to sound like ME. Now, I have been frustrated for over 4 weeks which finally got me to post you here.

    I have better pics but I have to jpoin my wife for dinner. I look forward to hearing back from SOMEONE-not like last week when i got a case# and no followup. Thanks for your time.

    Regards,  Don Taylor

     

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    0 114
    • DonaldTaylorJr
      DonaldTaylorJr I have since LOST 86 lbs since this pic ! Radiation & chemo was my ''diet." I'm a fighter & intend to fight on & ROCK ON_ I really need my VL2 to help my moral.
      • July 21, 2020
    • DonaldTaylorJr
      DonaldTaylorJr PS-Once i got the UPDATE i tested & still got JAZZ chords instead of simple 1-3-5's. ALSO, once I had the software up & running--what the hell could I do with it ? I'm going on 70, I don't need more aggravation.
      • July 21, 2020
    • DonaldTaylorJr
      NicJonesMT Hi Donald.
      I've just found your case on our CRM and one of the American Support team contacted you on the 16th.
      Can you please check your Spam/Junk folder for an email from us?

      I have also asked my colleague to send you another email/contact you first thing.
      • July 22, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        SethMusicTribe Do you have a faceBook I could contact you on?
        • July 24, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        DonaldTaylorJr https://www.facebook.com/Donny-T-314625375596325 I'm sorry i did NOT see your note here 'til now. Is it possible that if i recorded an MP3 of my issues you would better HEAR rather than read my issues ??? ALSO--Kindly google the song "Rock-n-Roll is here to stay" the intro where there is ONE NOTE at a time sung--I can NOT replicate that. Please advise because i was once able to do that. Thank you
        • July 26, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        DonaldTaylorJr My VoiceLive2 doesn't play the correct harmonies. Donald Taylor Jr
        https://www.facebook.com/Donny-T-314625375596325 I'm sorry i did NOT see your note here 'til now. Is it possible that if i recorded an MP3 of my issues you would better HEAR rather than read my issues ??? ALSO--Kindly google the song "Rock-n-Roll is here to stay" the intro where there is ONE NOTE at a time sung--I can NOT replicate that. Please advise because i was once able to do that. Thank you
        • July 26, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        SethMusicTribe I messaged you on your Face Book.
        • July 27, 2020
    • DonaldTaylorJr
      DonaldTaylorJr https://youtu.be/Ktj4EhgNPjE this is how I use my VL2 in my studio (Utube Video)
      • July 22, 2020
    • DonaldTaylorJr
      DonaldTaylorJr This is how I've utilized my VL2 on stage as I impressed so many w/ my multi harmonies.
      • July 22, 2020
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