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  • New
    Newcomer - Level 1

    Does the voicelive play have enough gain for an SM7B mic?  Does it have an onboard preamp? 

    0 266
    • Frank00
      DavidKnighton Hello Frank,
      Yes, the Voicelive Play has a built-in preamp with a dedicated control knob. The user manual specifies to use the DYNAMIC MIC setting for dynamic mics like SM58 or OM5. This tells me the device is more or less tailored for use with the more common dynamic vocal mics, but since every person has a different vocal range, the preamp should allow quite a wide range of SPL. Looking at the SHURE SM guide, you can see the SM7B has a much lower output level than SM58 by comparison, so you'll end up using much more gain level on the preamp. How much gain level really depends on the person standing in front of the mic, so it's difficult to give a clear answer. If you're a strong winded vocalist, I would say go for it, but if you're soft spoken, then you may want to do a little more research. Here's a link to the SHURE SM guide for your viewing pleasure.
      • December 23, 2020
    • Frank00
      MartyCansler Hi Frank, did you ever try the voice live play with the SM7B?
      • Jan 12
      • TC helicon voicelive play as a preamp?
        Frank00 I can confirm you do not need an additional pre-amp if you have the Voicelive Play and an SM7B. I just tried it. With the Soyuz Launcher and my voice through the SM7B, I turn the input gain to 11-12 o'clock on my Focusrite 2i2 with phantom power on to get a consistent green signal. Using the Voicelive Play and the SM7B, I turn the input gain to the 2 o'clock position (no phantom power required) for a consistent green signal.
        • Jan 14
  • jamoja
    Newcomer - Level 1

    Hi Pedro, thanks for your reply, sorry I'm new here and seem to have deleted my original question. You replied with a link to an overview video about button mapping. I understand the basics of button mapping on the VL3 covered in that video. But I'm trying to make the VL emulate my stompbox board. Here is a visual reference. You can see on the screen on the VL3 in the photo below that I have re-mapped the 'home' screen so the buttons on my VL3 are basically a reflection of my pedalboard layout: the Umod=Phase Shifter, Delay=DD3, Harmony button = harmony G, STEP button=amp model=MXR microamp.  You can also see that I have mapped the HIT and COMP buttons to serve as LOOP triggers. And that's where it all unravels for me. You can see the RC-20 in my pedal-board... but I don't store or save any loops or tracks, I just build them live, usually, only 1 or 2 layers, WHILE I'm performing the song, not before. So, I'm trying to make the 2 buttons on the home screen (HIT and COMP) behave like the left and right pedals on the RC 20... and those behave as I have described above. Can you tell me if it is possible to do this?

    My Original Question:

    I'm trying to map the buttons on my VoiceLive3 to act like an imitation of my old-school stompbox pedalboard. I do a lot of live looping, but I don't have any saved tracks - so I just build them all on the fly. So, what I'm trying to do is map 2 of the buttons on the main screen of the VoiceLive to act like the left/right buttons on my Boss RC20. So, ideally - switch one would start recording a loop, and pressing one again would capture and play that loop, pressing it again would begin an overdub, pressing switch 2 would capture the loop but not play it back right away. Also, on the RC-20, I can step and hold switch 2 to erase the loop and start again, pressing and holding switch one erases just the last layer of the loop I recorded.

    What would be the way to most closely approximate this on a Voicelive 3, assuming I want ALL of the buttons mapped to one home screen (in other words, the 2 loop switches would be mapped the home Vocal screen so I don't have to switch back and forth to the 'loop layer' on the pedal)?

    Thanks, A LOT in advance for any information or guidance. 

    0 262
    • jamoja
      NicJonesMT Hi Jamoja.
      I'm Nic from the UK support team.

      We are currently working remotely and I don't have access to a VL3 at the moment,

      The option you would need to assign is Set+Stop. Which will allow you to record your loop and stop playback. You will need to assign this to one of the switches.
      There are also options for Set and Overdub, and Set and Play.

      Based on your description above you would need to assign Set+Play and Set+stop to emulate your RC20.
      • September 8, 2020
      • Mapping LOOP Buttons on TC-Helicon Voice Live 3 - Customize
        jamoja I appreciate your reply Nic, this is exactly the information I am trying to get at! My first question is, can these functions be assigned to switches on the home screen of the actual VL3? Please see my picture above, can I make the S:1A switches on that layer behave as you describe? Or, do I need the Switch 3 extension pedal? Also, on the RC-20 if I press LEFT button it begins recording and if I press it again it begins playing what I just looped (your setting = SET+PLAY) while it is playing the loop if I press LEFT again it begins overdubbing, when I press again it continues looping and adds the new layer. Is this how your SET+OVERDUB setting works? Or does it somehow keep adding layers until you hit a STOP of some kind? If it adds each layer as pressed, it seems like I would mimic the RC-20 by adding a Switch 3 and mapping the buttons to be SET+OVERDUB; SET+STOP; ERASE? Does this sound correct? I'm sorry to ask you to get so granular about the controls but I have been looping like this for 15+ years and it's just innate now, so it's practically a deal breaker on if this pedal will meet my needs. Thanks for your help.
        • September 10, 2020
      • Mapping LOOP Buttons on TC-Helicon Voice Live 3 - Customize
        NicJonesMT Sorry for the delay in replying.

        I'd recommend watching the following VL3 Looper video;

        The above video covers how to use the Looper and a break down of the functions.

        If you refer to the user manual (page 169 - 171) you can see the full list of parameters you can assign to the foot switches and to the Switch3/6

        Based on the information in the user manual (We are working remotely so I don't have access to a VL3 at this time) it isn't possible to set the VL3 up to emulate the behaviour of your RC20.
        • September 11, 2020
  • snotice
    Newcomer - Level 1

    Hi, TC has so many different units incorporating vocal effects that it's hard to know which is best for singer/acoustic guitar. I can't afford $800 for the Voicelive 3 so I back ordered the Play Acoustic at Sweetwater. Meanwhile I see all your videos for that unit are very old (like 7 years) so I'm wondering if the Play Acoustic is old technology by now?  I was attracted by the "Acoustic" in the name but now I'm wondering if I'm going to get stuck, and maybe I should switch my order to a more modern unit before it's too late? Can you make a recommendation and give some insight as to which units are the most up to date? Thanks!


    0 254
    • snotice
      PedroRodrigues Hi Steve, please be aware that any of the TC HELICON unit are up to at and generally they work with the more recent OS relapsed, another point to consider is the fact that any unit when accompanied by the original invoice will always be covered in warranty by the defined period in the respective territory of purchase. I would suggest to follow the link below to access our products so you can analyze the best option for your needs. Thank you
      • October 26, 2020
      • Is Play Acoustic still supported or obsolete?
        snotice You still didn’t fully answer the question, so i’ll rephrase: Is the Voicelive Play Acoustic (black) still being manufactured? If not, is the Voicelive Play (the blue one with the same form factor) the direct replacement, and does it contain all the same abilities (software) as the Voicelive Play Acoustic? Or, is there some other model voice unit that has replaced both of them - other than the Voicelive 3 which I can’t afford for $800? Even if unsold units of the Play Acoustic are still available I don’t want to buy one if the model is formally discontinued. I only want models that are under current production and are still being fully supported and regularly updated with new software. Please help me make my purchase by giving me straight and complete information. Thank you.
        • October 26, 2020
    • snotice
      PedroRodrigues Hi Steve,Thank you for your reply, Please be aware that at this moment all the Voicelive Play line is not discontinued and as I mentioned on the previous message if you present your invoice and the unit is still in warranty any unit will be supported.
      Please follow the link below to access our TC HELICON Main Page so you can see all the units that are in production, the units that are not in production they will have a warning stating Legacy
      • October 27, 2020
    • snotice
      HaloRecordings snotice. I understand your question and I'm in the same boat. The Play Acoustic (PA) has been out for several years. Too many. I would think there's a new model in the $300 range on the horizon. The VoiceLive 3 is not only out of my price range too, it's way too complicated for my needs. I use the original Harmony G pedal and have been using it since it came out about 10 years ago. I run the Guitar THRU into my pedalboard and I love the pedal. But I want to upgrade to something that has a more accurate harmonies along with guitar effects. The PA comes close to what I'm looking for but it is old and it doesn't have the I/O's I would expect in a pedal at this price point. And a little note to answer your question about the PA being in production. The answer TC gave you was a link to a a list of all "in production" vocal pedals. The PA is not listed. So I would think they are no longer being produced. This may be why I've seen them at lower prices. Get rid of the old stock before the new and improved model comes out. I'm sticking with my Harmony G. If TC does release a new model I hope it has the following: Guitar IN and THRU (to run a guitar to a pedalboard and Amp}. A separate Guitar XLR/1/4 Inch Combo Stereo OUT with the onboard effects. XLR Combo Stereo Vocals Out, MIDI in and USB C. Similar to the Boss VE-8 and VoiceLive 3. Good Luck.
      • Feb 1
  • New
    Newcomer - Level 1

    I am thinking about buying a Helicon VoiceLive 3 Extreme unit.  I downloaded the manual and see where I can send MIDI CC messages to the unit to turn ON/OFF various effects in the unit.

    I can see that I can specifically turn ON/OFF harmony.  I want to know if I can change the unit's harmony preset before turning ON and OFF that harmony.

    The reason I ask this is that my band uses MIDI for our rhythm and bass section.  I would like to use a MIDI channel to select a preset, control the harmony via MIDI notes on one of the MIDI tracks, and turn ON/OFF those harmonies at selected times in each song.

    Thank you in advance.

    0 252
    • rmwestjr
      PedroRodrigues Hi rmwestjr the MIDI implementation in VL3 is essentially the same as the VoiceLive 2…
      There can be up to 500 presets loaded into a VoiceLive 3, and it’s possible to navigate between these presets with an external controller sending MIDI Control Change (“CC”) and Program Change (“PC”) messages. The VoiceLive 3 can receive CC and PC messages via MIDI from sources like keyboards, footswitches, DAWs, and more. For the controlling device to send a MIDI message to VL3 it needs to be using the same MIDI channel as the VL3, typically this is channel 1 but you’re welcome to change it. Also make sure you aren’t misusing the MIDI input filters, and ensure that the MIDI input is set to be either “USB” (for the USB-mini input) or “MIDI Ports” (for the 5-pin MIDI input) depending on how you're connecting. These settings can be changed in VL3’s “Setup” menu, on the “MIDI” tab.
      To change Presets via MIDI, first tell the VL3 which Bank to look in, then tell it which Preset in that Bank you want to change to.
      Bank select: To specify the desired bank, issue an LSB Bank select message (CC#32) with a value of 0-3.
      Preset Select: After specifying the Bank, issue a PC Preset select message with a value of 0-127.
      MSB LSB VL3Bank Program Change (PC) VL3 Preset #
      0 0 0 0-127 1-128
      0 1 1 0-127 129-256
      0 2 2 0-127 257-384
      0 3 3 0-115 385-500

      The internal number associated with a Preset isn’t exactly what you see on the VL3’s screen, they’re actually all off by 1. This is because internally the list of Presets actually starts at an index of 0. This means that 0 = Preset #1, 1 = Preset #2, 2 = Preset #3, etc. It’s like your presets are saved from 0-499 but are displayed as 1-500.
      There are 4 Banks in VL3, and each Bank contains 128 Presets. Therefore the Preset selection number that goes to VL3 needs to be between 1 and 128. So for a Preset above 128, you need to subtract the number of the first Preset in the same Bank to get the MIDI Program Change info.
      The 9-digit message for changing to a preset is in the format of:
      MSB LSB PC#
      Or, you can first send a CC#32 of the Bank you’re looking in, then a PC value of the Preset you want.
      Here are some examples:
      Preset #5 would be: 5 - 1 = 4
      000 000 004
      or CC#32 value 0, then PC 4
      Preset #100 would be: 100 - 1 = 99
      000 000 099
      or CC#32 value 0, then PC 99
      Preset #208 would be: 208 - 129 = 79 (because Preset #208 is in Bank 1, which starts at Preset #129)
      000 001 079
      or CC#32 value 1, then PC 79
      Preset 259 would be: 259 - 257 = 2
      000 002 002
      or CC#32 value 2, then PC 2
      Preset 322 would be: 322 - 257 = 65
      000 002 065
      or CC#32 value 2, then PC 65
      Preset 491 would be: 491 - 385 = 106
      000 003 106
      or CC#32 value 3, then PC 106
      Preset 500 would be: 500 - 385 = 115
      000 003 115
      or CC#32 value 3, then PC 115

      When you try to address a Preset that does not exist (either an empty spot or one outside the 1-500 range), there is no built-in warning system, VL3 just won’t do anything. So if you can see the “MIDI” indication on the VL3 appearing when you send commands, but are not getting the Preset to change, ensure you’re not referencing an empty or non-existent Preset location.
      If that all seems too complicated for you, consider using Steps instead of Presets. Steps are essentially Presets within a Preset, and you can have up to 10 Steps all in the same Preset. If your current Preset contains the Steps you’ll be using, it just takes a single CC message to choose your Step…
      CC 115 = Step
      Value represents Step Number, i.e. 1 = Step 1, 2 = Step 2, etc.
      So sending a CC#115 with a value of 2 will take you to the second Step in your current Preset.

      Sources: I hope this helps ......Thank You
      • Mar 14
      • Helicon VoiceLive 3 Extreme MIDI Control Question
        PetGerbil I don't know if it's a "permission" issue, and you can access it but we can't. But those links you posted don't work..(except the sweetwater one.)
        I get a "Server not found" error message.?
        • Mar 14
  • BenPearce
    Contributor - Level 2

    I have my Voice live 3 plugged into my computer via USB. I have Ableton open with the VoiceLive 3 set to both the input and output device in Ableton preferences. I have tried all the different USB input/output settings on my VL3 and the USB volume is turned up in the VL3 mixer. My computer is recieving audio from the VL3, but I am unable to hear the computers audio through the VL3.

    Any ideas of what I might be doing wrong?

    0 246
    • BenPearce
      PedroRodrigues Hi Ben I’m sorry in advance for the extensive reply but I think is best for your to have the full picture of your unit when it comes to interface with a computer and to be honest I think that matter is more a routing issue on your DAW .Please be aware that the USB audio in VoiceLive 3 only supports 2 channels, this means you unfortunately cannot do crazy multitracking with simultaneous separated auxiliary, backing track, stereo vocal, and stereo guitar channels. But we have included multiple modes for different uses to make the most of these 2 channels.
      There are three different input modes for VoiceLive 3 to receive USB audio from your computer, which are selectable in the Setup menu on the Input tab under the USB Mode parameter:
      STEREO USB audio from your computer is received with its panning intact, as a stereo signal. Incoming USB audio competes with the backing track player (Extreme only), and levels can be edited in the VoiceLive 3's "Mix" menu. USB output back to your computer is locked to a full stereo mix (wet vocals and wet guitar together)
      DAW TRACKING Incoming USB audio is stereo and one-way, as in VoiceLive 3 does not return the USB audio coming from your computer back into the computer
      DAW INSERT For applying VoiceLive 3's effects to dry audio from your computer. USB audio received from your computer is expected to be panned - audio panned left will go through VoiceLive 3s vocal path, and audio panned right will go through VoiceLive 3s instrument path
      There are also a couple output modes for how your VoiceLive 3 sends its audio (your vocal and guitar signals) into your computer, which are selectable in the Setup menu on the Output tab under the USB Output Mode parameter:
      STEREO USB audio output to your computer is a stereo mix of wet vocals and wet guitar
      SAME AS XLR The two left and right USB audio channels (1 and 2 respectively) sending to your computer mimic the two main XLR outputs from the VoiceLive 3
      DRY VOX L / GUITAR R Mono dry vocals are sent to your computer on channel 1, and mono dry guitar is sent to your computer on channel 2
      If you want to essentially use your VoiceLive 3 as a USB hardware plugin with your DAW, we recommend using the DAW INSERT input mode and the SAME AS XLR output mode, with the XLR Output Mode set to Dual Mono.
      With this setup, audio from your DAW panned left will be fed through VoiceLive 3s vocal path and back out wet in mono to channel 1, and audio from your DAW panned right will be fed through VoiceLive 3s guitar path and back out wet in mono to channel 2.
      • August 19, 2020
    • BenPearce
      BenPearce Thanks for your response Pedro. I have read the above documentation on VL3's USB modes, and I have tried switching through them. I don't think the issue is with routing in my DAW, because when I switch Ableton's output device to my normal audio interface I hear the output audio as expected.
      • August 19, 2020
      • Can't hear USB Audio Input on the Head Phone Output - Voice Live 3
        PedroRodrigues Hi Ben, that is exactly what I mean the routing of your DAW when operating with the VL3 as a audio interface, please have into consideration that when you do use it it has the limitation stated above
        • August 19, 2020
      • Can't hear USB Audio Input on the Head Phone Output - Voice Live 3
        BenPearce But on "Stereo USB" and "DAW Tracking" input mode the DAW's output should be routed through the VL3 headphone output, right?
        • 1
        • ·
        • August 19, 2020
      • Can't hear USB Audio Input on the Head Phone Output - Voice Live 3
        PedroRodrigues Hi Ben Pearce Please go to the Main Mix Menu and please confirm how you have set up the Headphones Mix
        • August 20, 2020
  • alitekinguner
    Newcomer - Level 1


    I have a TC-Helicon Voice Live Acoustic vocal processor. I have been using it with a dynamic microphone since February, 2020 but I realised that I can not get sound from a condenser microphone.

    Changed the mic type to condenser in the setup menu but nothing happened. When I plug a dynamic mic I can get sound whether condenser or dynamic is selected in the setup. I checked the condenser mic with a different processor and it works fine when +48 V phantom power is enabled. I did a factory reset and updated the firmware with voice support 2 software.

    I think the device does not suppy +48V phantom power. Dou you have any opinions?

    Thanks in advance.

    1 238
    • alitekinguner
      Nigel67 Hi, do you have access to a multimeter or a friend with one. If so, set it to DC and measure between pins 1 and 2 and then 1 and 3 of the XLR and see if you are reading 48 volts (when in condenser mode). If not, then it would appear that the phantom power supply is faulty. If you are unable to get hold of a multimeter or do not measure 48 volts then the unit will require servicing. Please go to the support tab at the top of the page and submit a service request ticket.
      • October 8, 2020
      • No sound from a condenser microphone with  TC-Helicon Voice Live Acoustic Vocal Effects Processor
        alitekinguner Thanks very much four your reply. I tested it and could'nt read 48V. Sent the device for repairing / replacement to the service.
        • 1
        • ·
        • October 10, 2020
  • kingofthenight
    Newcomer - Level 1
    Hi guys . Anyone knows how to set the backing tracks isolated output on VoiceLive 3 X? Found a scheme where says that the gtr outputs are to be used but that ones not working.
    0 228
    • kingofthenight
      PedroRodrigues Hi kingofthenight on the output Tab on the backing track setting you will be able to route the backing tracks to the guitar outs.
      If both outputs are connected, the signal is in stereo. If one is connected, the signal is summed to mono.
      This mode allows you to have a two-component Backing Track where “the click” is sent to one ¼” output and “the track” to the other.
      These signals can then be independently routed wherever you wish.
      Usually, you will have “the track” go to FOH and “the click” to a monitor mix .
      If you’re listening to Backing Tracks over your headphones, you’ll hear the split tracks as described here, with “the click” on one side and “the track” in the other.
      I hope this helps
      • August 12, 2020
      • VL3 X  backing tracks output?
        kingofthenight Hi Pedro and thanks. I’m sorry but I don’t see the output tab for the backing tracks anywhere? Do I need the Software update or? I’m running the 2.0.00 build 311 manufacture date 2019.05.01.
        • September 14, 2020
    • kingofthenight
      PedroRodrigues Hi kingofthenight thank you for your reply, please make sure that the backing track must be 16 bit resolution at 48 kHz. Please follow the link below to check a video that will help you o this matter
      • September 14, 2020
  • DavidDove
    Newcomer - Level 1
    I've been experiencing a few problems with the Voicelive 3 extreme recently. I start off recording a loop and it gradually goes out of sync and I'm not sure if its something to do with Tempo Locking or if there's another setting I need to adjust. Also sometimes when I finish an overdub and I pressed 'End Overdub' and start to play over the loop I just created, there's a bit of the recording on the overdub I just played live and I've no idea why. I've set the voicelive in the looper to to Queue Overdub off so I can start recording anywhere in the loop from say track A. I'm just wandering would it be that when I start and end recording if I haven't recorded quite enough would that bleed over be still recorded even when I press the End Overdub button.
    0 221
  • New
    Newcomer - Level 1

    I own a TC Helicon Play Acoustic vocal processor and love it. I'm considering buying a SingThing as a portable practice amp. I love the presets on the Play Acoustic and am trying to find a list of presets on the SingThing but can't find it anywhere in the documentation or on the website. I have a few favorite Play Acoustic presets I'm hoping are on the SingThing before I purchase. Is there a list out there that I am just not seeing? Thanks!

    0 218
  • New
    Newcomer - Level 1

    TC Helicon VoiceLive Rack

    Is this product atill being manufactured?

    0 206
    • dbmccommas1
      PedroRodrigues Hi David, please be aware that the VOICELIVE RACK is discontinued for some time now. Thank you
      • December 21, 2020
      • TC Helicon VoiceLive Rack
        obrys Hi Pedro.
        Does TC Helicon voice live rack is still discontinued? I asked about it in online music shop in my country and they told me that they are able to provide new unit but I'll have to wait a few weeks.
        Does TC Helicon plan to release voice live rack 2 ?
        • 1
        • ·
        • Mar 20
    • dbmccommas1
      GillC Hi Pedro, have you ever had an issue with the older Harmony Control Guitar pedal, where all I get is this (see pic) when I connect it to my VoiceLive processor?

      I have followed religiously the set up instructions and all I get is the following on the front of the pedal. All lights illuminated in red, no ability to use the Tuner to tune my guitar, no sound through into the amp and the midi cables aren't connecting the Voice Live.

      I fear that the bank of red lights tell me something is wrong and nothing is registering at all.

      I have tried multiple 1/4 inch jack cables and two guitars, two amps and no life.

      Can you help please?


      • December 22, 2020
      • TC Helicon VoiceLive Rack
        PedroRodrigues Hi Gill please try to perform a factory reset on your unit. To reset the unit, insert

        the power connector while holding the two-foot switches.
        • Jan 4
    • dbmccommas1
      GillC Hey Pedro, thanks for coming back to me - soooo helpful. I just wish it had worked. I got a flash of 2 green lights and then the unit returned to the red light formation above... Any other ideas? Thanks so much
      • Jan 8
      • TC Helicon VoiceLive Rack
        PedroRodrigues Hi GillC sorry unfortunately if you are using the correct PSU my suggesting will be to get your unit repair. For that please follow the link below to contact one of our partners to be bale to get your unit inspected
        • Jan 11
    • dbmccommas1
      GillC Thanks so much Pedro, I am definitely using the correct power supply. :-( I live in Cape Town, South Africa - I assume there may not be TCHelicon partner able to help in SA? I also assume it is not the cable I am using to connect my guitar - does it need to be a balanced or stereo jack cable perhaps? Thanks again so much for your assistance Gill
      • Jan 12
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