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  • New
    Newcomer - Level 1

    I am having problems with my Perform-VG. The Switch-6 has stopped functioning properly. I can no longer set the switches to control specific functions. Every time I set one switch, all of them control the same function. I have tried to factory reset. There is no firmware update to download. There are no replacement switch-6 or 3’s available for purchase.  Anyone else?

    0 194
    • MauiJim716
      ChrisEdwards1 Hi MauiJim716, have you tried an alternative TRS Cable? We have seen in the past similar issues arise if the incorrect cable is used or if it has become faulty/damaged.
      • September 9, 2021
    • MauiJim716
      PedroRodrigues Hi MauiJim716 please consider that the default behavior for Switch3 is:
      Switch1 = Harmony - High
      Switch2 = Harmony - Low
      Switch3 = Harmony - High & Low
      The user can reassign any of the Perform-VG buttons to be activated by a footswitch, with the exception of SET, +48V, Headphone Level, and Lock/Mute (TALK is assignable). Guitar Boost is also available by mapping the MIX button to a footswitch.
      This acts as a +6dB level increase for solos and the like. The MIX button is lit white when boost is ON and unlit when boost is OFF. Guitar Phase Invert may be assigned to a footswitch by mapping the AntiFeedback button.
      For the user to map a function, press and hold the desired footswitch, then press the button on Perform-VG that you’d like the switch to control. Release both buttons.
      The Switch6 acts in the same manner as Switch3 but adds buttons 4, 5, and 6. The default controls for the buttons are:
      Switch1 = Harmony – High
      Switch2 = Harmony – Low
      Switch3 = Harmony – High & Low
      Switch4 = Guitar Chorus
      Switch5 = Guitar Echo
      Switch6 = Guitar Boos Please confirm that you have your Switch 6 set up as described above.

      When it comes to assign a style to your Switch 6 please confirm that you have:
      • Enter harmony edit mode by pressing and holding the Harmony button for 2 seconds
      • Select your desired harmony style
      • if you see the level control after holding the harmony button, remember to tap the Harmony button to toggle between level and style control
      • Let the menu “time out” and exit back to normal operation
      • Press and hold the desired foot switch
      • Press the Harmony button to confirm the current style
      • Your harmony style is now assigned to the switch Here’s how the on/off works. Let’s imagine you have two harmony styles assigned to switches 1 and 2 on the footswitch. Switch 1 has “High” harmony and switch 2 has “High & Higher”.
      • If harmony is OFF and you press either switch 1 or switch 2, harmony will turn on with the assigned style • For this example, we’ll say you turned on “High” via switch 1
      • If you press switch 1 again, harmony will turn OFF
      • If you press switch 2, harmony will remain ON and change to the “High & Higher” style
      • If you then press switch 2 again, harmony will turn OFF
      • If you press switch 1 instead, harmony will remain on and change back to the “High” style This new functionality allows you to “stack” harmony by changing the style.
      You could, for example, sing and hold a note, turn on “High” harmony, then turn on “High & Higher” to emulate multi-part additive harmony.
      A vocal/guitar mix of switch assignments could be something like:
      1. High Harmony
      2. Low Harmony
      3. High & Low Harmony
      4. Vocal Echo
      5. Guitar Echo
      6. Guitar Choru
      • September 12, 2021
    • MauiJim716
      kiskadar69 The TRS-TRS cable should be tested with an ohmmeter. If it is faultless, plug one end of the cable into the Switch-6 and measure the other end of the cable with an ohmmeter:
      0. If none of the switches on the Switch-6 are depressed, you will normally measure an open between the Tip and Ring.
      1. If only the first switch on the Switch-6 is depressed, you will normally measure 10 kohm between the Tip and Ring.
      2. If only the second switch on the Switch-6 is pressed, you will normally measure 20 kohm between the Tip and Ring.
      3. If only the third switch on the Switch-6 is depressed, you will normally measure 30 kohm between the Tip and Ring.
      4. If only the fourth switch on the Switch-6 is depressed, you will normally measure 40 kohm between the Tip and Ring.
      5. If only the fifth switch on the Switch-6 is pressed, you will normally measure 50 kohm between the Tip and Ring.
      6. If only the sixth switch of the Switch-6 is pressed, you will normally measure 60 kohm between the Tip and Ring.
      7. Normally you always measure 70 kohm between Ring and Sleeve.
      • September 16, 2021
    • MauiJim716

      The new cable worked! Thanks.

      • September 16, 2021
  • New
    Newcomer - Level 1

    I found the switch-6 setting on the Voice 2 but I also bought a switch-3.  How do I get to replace the switch-6 on the Voice 2?

    0 55
  • New
    Newcomer - Level 1

    Does anyone know when TC Helicon will begin fulfilling orders to the US?  Guitar Center told me that they haven't had any VoiceLive Touch 2 units since last year.  What's the hold up?  Does this shortage go beyond the US?

    0 50
  • New
    Newcomer - Level 1

    Has this pedal been retired? I can't seem to buy a new one anywhere


    0 43
    • rookiepedal
      WilliamR Hello, WIlliam from Musictibe here. Regretfully, the Voicetone harmony-g XT is discontinued.
      • December 23, 2021
  • New
    Newcomer - Level 1

    I have a play acoustic, and the power adapter, stopped working, so ive been trying to find a new one but they are ridiculously hard to find i was wondering if anyone knew where to find one?

    0 31
    • Txler39
      Dale_M Please go to the SUpport tab above and submit a parts ticket so the team can advise you.
      • Mar 14
  • New
    Newcomer - Level 1

    For the Perform series of products: What is the maximum diameter for the microphone stand that these devices will mount to? 

    Any of my stands are too big, so I need to find something that will work.

    0 20
    • jmossman1
      PedroRodrigues Hi jmossman1, thank you for your post.please consider that the diameter for the microphone stand that these devices will mount to will be 3/8 inches around 9.525 mm. Thank you
      • October 21, 2021
  • New
    Newcomer - Level 1

    It would be cool if there was a trade-in program for VoiceLive units to upgrade to newer models.  Could turn in old models for recycling and get a certain discount on the new model.  This does not exist, right??

    0 18
    • ATVISH
      Dale_M Many thanks for your suggestion, we will pas this over to the TCH team but at present there is no such promotion.
      • December 11, 2021
  • New
    Contributor - Level 1

    While adjusting my Voice Live 3, I accidently moved aomething that is preventing my AUX plugin that inputs my Rythem machine into the mix. What did do and how can I fix it. Apparently the Reset button under the head phone hole does not work

    0 16
    • ByronJohnston
      PedroRodrigues Hi ByronJohnston, thank you for your post, please consider that Aux input and Monitor input are mutually exclusive. Only one may be used at a time.
      If you sing to pre-produced tracks and don’t have a guitar or MIDI keyboard connected, VL3X will read key/scale information from a music signal present at the Aux jack – this might be a song from an MP3 player or smartphone. Finally, VL3X can also read key/scale information from the Monitor In jack.
      To use USB audio as an Aux, simply connect VL3X to your computer using a USB cable and designate it as the audio output device in your computer. With this setup, a stereo audio signal will be streamed to VL3X that you can sing/ play along with. This audio signal will also guide NaturalPlay if no guitar or MIDI signal is present.

      Use the Aux Gain parameter to control the level of the signal received at the Aux input jack. If you are getting distortion when connecting an external music source to the Aux input, try turning this control down. Aux Vocal Cancel Parameter When you activate Aux Vocal Cancel, VL3X will attempt to remove vocals from recorded stereo music coming into the Aux input. Please note that the ability for Voice Cancel to “work its magic” is highly dependent on the mix of the incoming music. Stereo recordings with vocals directly in the middle and instruments panned far to the left and right tend to work the best.

      Use the RoomSense Auto-Detect parameter to add the RoomSense microphones built into your VL3X to the available NaturalPlay sources.
      Parameter settings:
      ► On: VL3X will “listen” to the RoomSense microphones for Key/Scale information if no Guitar, MIDI or Aux signal is present.
      ► Off: VL3X will ignore any music “heard” by the RoomSense microphones

      I hope this helps

      Thank you
      • Apr 3
  • New
    Newcomer - Level 1

    Perform VG does not hum when my lips touch metal mic.

    Otherwise, always hum.


    Ideas? Thanks!

    0 16
    • thebluebutcher
      RexBeckett Hi there, I suspect that your sound system does not have a ground connection. Check your power cables.
      • September 20, 2021
    • thebluebutcher
      PedroRodrigues Hi thebluebutcher , I would first suggest to perform a reset to your unit .To reset the unit back to factory settings, press and hold the Vocal Echo and Harmony buttons while powering up.
      It may a result of a faulty XLR cable or like RexBeckett mentioned below not having a ground connecting but can also be generated by the Roomsemse Mic, as this tools is most unpredictable of the key/scale trackers, since the room dynamics and chord information is most easily obscured and generate the issues you are reporting.
      • September 21, 2021
    • thebluebutcher

      SOLUTION... For all who are here.... Just putting the amp and all electronics into one outlet solved the problem... I guess the two outlets I was using are on different circuts....? Anyway, thanks to Pedro and all.

      • September 21, 2021
      • Background HUM
        AshleyKitson It's all about GROUND. Some/most units are happy to share ground. Mic input split into 2 for stereo will normally share ground (aka earth). Some units don't play nicely on GROUND. I have a TC Helicon VL3 and 'other' FX units. VL3 wants it's own power supply and ground. Supposed to be an 18V input, but it don't like sharing that input from a power supply for the rest of the board. So yes - try sharing a multi adaptor (your solution) or try separating. It's all about GROUND ;-)
        • October 1, 2021
  • New
    Newcomer - Level 1

    The vocal input level setting is changing on its own.  My VLX3 MIDI is connected via USB, and I send MIDI to it to control vocal harmony via a MIDI file player in Gig Performer from my Macbook.  I have MIDI set in the VLX3 to listen on its own channel, 13.  If I leave the settings screen open, I can watch it change.  Is it possible that the VLX3 settings can be controlled via MIDI, and is being changed by some CC sent to it?  I looked in the manual at the MIDI CCs for the VLX3, and I did not anything for the input level.

    0 14
    • stansongman
      NicJonesMT Hi Stansongman
      I have just replied to your Support ticket.
      Can you please check your spam/junk for an email.
      • May 1
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