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259,803 members
138,221 posts
  • NASservice
    Contributor - Level 1
    2019-10-08

    Hi all,

    We have forgotten the password for one of our DM8000's, is there any way to do a hard reset or recover the credentials somehow?

    1 496
    • NASservice
      Distinctap

      Following ?

      • October 8, 2019
    • NASservice
      DavidBradshaw

      There is a way to access a locked DM8000- I'll contact your guys directly to share.

      • November 27, 2019
    • NASservice
      todd_lewis

      David,


      I am not able to connect to the DM8000 at all. Can you contact me?

      • May 18, 2020
    • NASservice
      RexBeckett


      @todd_lewis wrote:


      David,


      I am not able to connect to the DM8000 at all. Can you contact me?





      @todd_lewis 


      Hello Todd, welcome to the community.


       


      Your post may not be noticed by anybody who can help. I suggest that you raise a Care ticket for Technical Support explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.

      • May 18, 2020
    • NASservice
      todd_lewis

      Thanks. I finally got connected to the box. However, it has a very old version of firmware on it. I need v1.5 of the DM software. Does anyone happen to have that file?

      • May 18, 2020
  • DavidBradshaw
    Solution Leader
    2019-06-06

    Klark Teknik DM DESIGNER 3.1 and DM KONTROL 3.1 are now available for download, via the downloads section on the DM8000 product page.

    DM KONTROL offers PC based customised control page creation and operation of a DM8000 DSP across an ethernet network, when deployed with the new DM801 serial to ethernet bridge.

    Check the downloads here:

    https://www.klarkteknik.com//Categories/Klarkteknik/Signal-Processors/Matrix/DM8000/p/P0B17/Downloads#googtrans(en|en)

    read more...
    1 489
  • petermciver
    Contributor - Level 1
    2019-08-19

    Hello-

    I’m using a DM8000 for a DSP Control in a theater install.  I have a fleet to f turbosound speakers all fed audio over Ultranet.  I plan on coming off a X32 into the DM8000 and then out to a P16D.  The fire alarm company has installed a smart relay with a set of N/C contacts that open in an active alarm state.  I’d like to use the GPIO terminals to trigger a ganged mute for all of the ultranet channels.  

    Heres where I need some help.  I’m not sure of all the settings and the wiring terminals that I need to connect to make it work.

    I submitted a trouble ticket weeks ago and never heard back from Klark Teknik.  Anyone have suggestions?

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    0 455
    • petermciver
      Paul_Vannatto

      Hi Peter @petermciver,


      Welcome to the forum. I'm not experienced with DM8000 so I had a look at the manual. From what I can see, the GPIO can only control volume (page 55). In order to externally control mutes or gang mutes, it needs to be done via RS232 (page 43). One way to create an RS232 interface with GPIO (connected to the smart relay) is with an arduino or Raspberry Pi and an RS232 shield.


       

      • August 19, 2019
    • petermciver
      DavidBradshaw

      Hi Peter


      You can connect a NC/NO contact to any of the GPIO pins. In DM Designer add a 'GPIO Select' object to the design and nominate that to be connected to whichever GPIO pin you physically connect the NC/NO contact to. In DM Designer add a ganged mute to cover all the outputs and in parameters check the box to add a 'control input'. In DM Designer, connect the last output pin on the GPIO select for NC to the control input on the ganged mute. Load up the design and you are done. 

      • November 26, 2019
  • Emadson
    Triber Contributor
    2019-05-29

    DM8000 Design 2.9.1 Software and Firmware available for download

    DM8000 Software and Firmware Downloads

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    0 447
  • Raato666
    Contributor - Level 1
    2020-05-21

    Need Help

    First, can't update  DN32-WSG firmware true Soungrid studio. In Multirack it finds soundgrid as a audio device and I can choose channels put audio does not go trough. In mixer routing is in Card, local and in input it is Card. Console have a latest firmaware. All the waves apps are updated.

     

    Screenshot 2020-05-18 at 14.13.48.png
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    0 400
    • Raato666
      Nigel67

      Hi @Raato666 ,


      Please could you advise how you are connecting to the DN32-WSG from your MAC?  What is the OS version.  Looking at your picture, it appears that you are using a USB device possibly.  Maybe a USB to LAN Port converter?  Did you run Waves Central and install and activate, and then Soundgrid Studio which installs the latest software.  Can you take a look at the excellent video below as see if you have missed a step.  It also shows how to patch the X32.  What are the LEDs doing around the RJ45 connector on the card.  They should be lit or flashing.  Do you have a Windows computer by any chance or an older MAC with a lan pot built in that you can test the set up?  In the top right hand corner of the X32, where it shows devices connected, are there two small green boxes one above the other.  The top box showing that the clock is good and the bottom showing the waves connection is good?  If neither of those are green then you have a connection issue. Unfortunately if it is a problem with computer / software set up, then you will need to contact Waves Support.  Did you also put in a support ticket to us as I answered a very similar question earlier this morning?


      https://www.youtube.com/watch?v=HXsU-4BRadU&t=245s


      There are also a number of other videos by the same person regarding the waves card which may be worth taking a look at as they also include how to patch audio.

      • May 21, 2020
    • Raato666
      Raato666

      Hi Nigel67



       


      I did everything what video say until updating that card


       


      I use usb-lan adapter, it’s a brand new and support 1Gb speed. Cable is 3m cat6.


       


      Heres ome images that I tookScreenshot 2020-05-18 at 14.11.52.pngScreenshot 2020-05-18 at 14.12.13.pngScreenshot 2020-05-18 at 14.13.31.pngScreenshot 2020-05-18 at 14.13.40.pngScreenshot 2020-05-18 at 14.13.48.pngScreenshot 2020-05-22 at 14.23.44.pngScreenshot 2020-05-29 at 16.01.59.pngScreenshot 2020-05-29 at 16.04.50.pngScreenshot 2020-06-04 at 14.22.09.pngScreenshot 2020-06-04 at 14.26.14.pngScreenshot 2020-06-04 at 14.48.08.png
      • June 3, 2020
    • Raato666
      Raato666

      I activate card on web site but in Waves Central, my product it doesn’t show. I have installed it to my MacBook.


      And in waves central I search the card it shows installed not activated. In first time that I installed the  DN32-WSG card in waves central it didn’t give me a option to activate also. 
      • June 3, 2020
  • jankoppe1
    Contributor - Level 3
    2020-01-01

    Hi there.

    Was just using the DN9650+KTDANTE64 for the first time in conjunction with a Behringer Wing to bridge it into a Dante network.

    Just a simple question, as I find it a bit confusing: I noticed that from each AES50 cable only the first 24 channels have been mapped to Dante. I did route additional channels on the Wing on the first AES50 output, but they just did not arrive in Dante. I could not find any "routing" or "patch" menu that would change this behaviour. System was running at 48 kHz all the way.

    Is this just a hard limitation of the KTDANTE64, or some weird behaviour with the new Wing? Did I miss some option to change that behaviour? Having to use two AES50 ports for the amount of channels that a single AES50 port could handle worked this time as we only had a DL32 attached on the console, thus, two free ports available. In the future I will definitely add a Dante AoIP module to my personal Wing though.

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    0 376
    • jankoppe1
      Roblof

      If you only get 24 channels then this suggests that the dn9650 operates at 96k.


       


      Are you using the dn9650 as the master clock and set to 48k. If not, then it is my understanding that it will up-sample to 96k.

      • January 2, 2020
    • jankoppe1
      jankoppe1

      Nope, all settings were at 48K, the AES clock was the master clock (coming from the wing, running at 48K).

      • January 3, 2020
    • jankoppe1
      colino_ltapl

      Hey,


      I am not sure if the KT9650 is natively 96k, but what i can do is i will check if 9652 is able to do this solution. 


      Meaning to say AES50 card and Dante card on 9652. 


      I am waiting for my AES50 card to arrive and i will try this out if it works ok? 


      Hope to share more and learn more with you guys. 


      Cheers! 


       

      • May 8, 2020
  • mochiji
    Contributor - Level 2
    2020-02-21

    Could you let me know is there DM KONTROL and DM801 manuals?
    The DM KONTROL have help. However, nothing happens when I click the contents tab in help.
    Also, I can't find a place to download the manual.
    Already descontinure this product or company will bankrupt?





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    0 271
  • NujCGallo
    Newcomer - Level 1
    2020-07-03
    Hello.can anny body help me about my DN360. I can hardly hear the audio out when tried use last week. If the DN360 is off there is a audio coming out possibly its because bypassing signal trough relay.but if i switch on then the audio is hardly to hear.
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    0 177
    • NujCGallo
      Nigel67 Hi NujCGallo. Is this a brand new DN360 that you have just purchased. if so, then it is possibly because you have wired your cables up unbalanced as Pin 2 Hot, whereas the DN360 is Pin 3 Hot. if this is not the case and you have had it working previously, then there are a number of possibilities such as power supply or relays. It will probably be best for you to submit a Support ticket using the Support tab at the top of the page.
      • July 3, 2020
      • Klark teknik DN360
        NujCGallo Hello Turner.! You are correct the the hot is pin 3. I have another question about dn360 wich is correct in the input signal is pin 2 hot or pin 3 hot also.? Thank you for the help.
        • August 12, 2020
    • NujCGallo
      NujCGallo Thank you for the help i wil try to submit support ticket.
      • July 3, 2020
    • NujCGallo
      NujCGallo anyone recognize this unit if this is clone by china or original but made in china.?
      • August 7, 2020
      • Klark teknik DN360
        Nigel67 Its very hard to identify clones these days. From the looks of it though, this is one of our units manufactured in our factory in China
        • August 24, 2020
      • Klark teknik DN360
        Nigel67 The SQ1 graphic in pin2 hot unlike the DN360 you were originally asking about which is Pin 3.
        • August 24, 2020
  • mochiji
    Contributor - Level 2
    2020-03-08

    It seems that DM KONTROL misidentifies DM8000 as DM8500 and compatible erorr is displayed on Device Connect windows.
    Clicking on the open control surface displays an error message. DM KONTROL seems to recognize DM8000 as DM8500.
    However, the detail display shows DM8000. How can this be solved?DM8000 error.jpg

     

     

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    0 169
  • Raggydoll
    Newcomer - Level 1
    2020-07-01
    I have filled in a ticket completely for registering my 76 KT. When I click on register nothing happens.
    0 166
    • Raggydoll
      Dale_M Have you received any email confirmation or a ticket number?
      • July 1, 2020
    • Raggydoll
      Greene Can I register a product on the mobile app?
      • September 20, 2020
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