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285,685 members
167,689 posts
  • MJX57
    Newcomer - Level 1
    2020-07-02
    I am searching the forum for an old thread that listed a solution to a freezing/locking and muting problem that the TC Electronic G Major 2 has been having. It appears that musictribe changed their web platform and now it wont list the old URL? Can someone please help either with finding the URL or reposting the solution? Apparently it has a faulty ribbon cable that attaches to the front display, but a user found a DIY soldering solution, if I remember correctly. The original URL was: https://community.musictribe.com/t5/Musician/G-major-2-freeze-and-locks-SOLUTION/td-p/97611/page/7 Thanks!
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    0 1,262
    • MJX57
      Nigel67 Hi MJX57. I hope this helps. If you go to this link, the topic you are after is the top one. On the top line, just after 'page', there is a down arrow. Click on this and 'cached' appears. Click on that and a new page appears. This is th ethread you were looking for but it is in a really strange format however the information you require is there if you scroll down. Hope this helps. https://www.google.com/search?rlz=1C1GCEA_enGB815GB815&sxsrf=ALeKk03ellgDPnVc0qiA10w831NR_7d1Eg%3A1593701152876&ei=IPP9XuiXNdHXgQbcuqSgBg&q=tc+electronic+G+MAJOR+2+freeze+on+music+tribe+community&oq=tc+electronic+G+MAJOR+2+freeze+on+music+tribe+community&gs_lcp=CgZwc3ktYWIQAzoHCAAQRxCwAzoECCEQClD6_glYpaMKYNXYCmgBcAB4AIABXYgB7AiSAQIxNJgBAKABAaoBB2d3cy13aXo&sclient=psy-ab&ved=0ahUKEwjop-G4567qAhXRa8AKHVwdCWQQ4dUDCAw&uact=5
      • July 2, 2020
    • MJX57
      Nigel67 Copy and paste the above text into word or similar and you will get all the text. I will contact the web team with regards to
      the text falling off the page
      • July 2, 2020
      • G Major 2 Freeze and locks SOLUTION
        MJX57 Thanks, Nigel. I was able to access the cached version of the page. Any word on why old threads won't show up on the musictribe platform anymore?
        • July 2, 2020
    • MJX57
      Nigel67 I am not fully sure, I think it is because we have had to move to new servers and the links are broken. I will try and find out for you.
      • July 2, 2020
    • MJX57
      guitarplayer83 I have a g major 2 freezing up, but can not find the thread to repair it. Any help would be appreciated.
      • August 21, 2020
      • G Major 2 Freeze and locks SOLUTION
        Nigel67 Hi, I have been taking a look at some reports on the internet with regards this issue and it appears that the fault is normally the ribbon cable from the main board to the front board. I am guessing, that probably the pins are oxidising over time and thus becoming intermittant. With the unit switched off, you could try unplugging the connector and replugging a few times to see if that fixes the issue or try some deoxit on the pins. Unfortunately, if it is oxidisation, then it will re-appear at some time. An option to fix the issue once and for all, if it is the cable, would be to hard solder it to both pcbs or you could purchase replacement cable and mating connectors. Some people have mentioned IC holders, but I think on 99% of the time it has been the cable. Hope this helps.
        • August 24, 2020
  • GPL
    Contributor - Level 2
    2019-01-08
    To anyone at TC's support. I understand that some of your Interfaces are breaking the 10 years barrier (Jeez, I have a Konnekt8 from 2006!), but, other brands still support their older prodcuts with regular updates. So, simple as that, is driver development for audio interfaces halted? We´ll have any other driver/firmware version for our audio interfaces so we can use them with the newer OS's?
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    1 1,101
    • GPL
      GPL (Really no one? Hagen, Thomas, Nicolaj?)
      • January 16, 2019
    • GPL
      visham It would be nice to hear from TC Electronic on this.



      I am using an Impact Twin on Windows 10 (1809).
      • January 29, 2019
    • GPL
      nixx

      Yes! I'd definitely like to see a new version of TC NEAR! I have talked my entire band into purchasing TC gear (we have a Konnekt 8, 24D and an Imapct Twin) and now I fear it'll stop working after the next OS update. Currently, we use Mac OS Mojave and Windows 10 (1809) and the interfaces seem to work fine. But it'd be great if there was official support for modern operating systems!

      • February 21, 2019
    • GPL
      EricHopeSF

      I would like to know, too! I've hung onto my old Konnekt 24d over the years, and would love to carry on using it, as it's STILL great, and offers features that most new interfaces do not! At the moment, I'm running it on a Mac with Mojave (with a Firewire 400 to 800 cable, and a Firewire 800 to Thunderbolt 2 adapter), and it IS still working, but I share the same concern: Will it continue to work when the new version of MacOS comes down the pike? Will the driver continue to be updated for a while? or will I need to start scoping out a new interface?

      • July 8, 2019
    • GPL
      ronb

      I just bought a (known working on XP) BCA2000 on the back of a Win 7 driver being listed on Behring's website (!!!!!)


      It doesn't work, and as far as I can discover there NEVER WAS a working 64-bit driver.


      I find this deception disgraceful and am considering taking it to the British Small Claims Court  under the COnsumer Protection Act.


      Anyone know if I'm mistaken and a 64-bit Win7 BCA2000 driver DOES actually exist. and WORK?


       

      • October 27, 2019
  • New
    BobO_Donnell
    Contributor - Level 1
    2020-11-03

    Hello; thinking seriously about the Plethora X5 and wondering about expression pedals people have successfully used with it. In particular, I'm wondering if it only supports expression or one of the pedals that has a toe switch as well. If so, can you assign the toe switch to something or, for example, use it to switch between say a volume pedal mode or a wah pedal mode?

    Any thoughts/experience appreciated.

    Bob

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    0 801
    • BobO_Donnell
      PedroRodrigues Hi you can effectively use an expression pedal or a toe switch with the PLETHORA X5 and you can connected via EXP as you can see on the picture below.
      Please have in to consideration that you will be able to control some features of a TonePrint App but you will not be able to controlled more than one TonePrint App Pedal
      • November 4, 2020
      • Best Expression Pedal for Plethora X5?
        BobO_Donnell Thanks for the note. Good to know that you can use an expression pedal or a switch, but my question is to confirm whether or not you could use both if an expression pedal has a toe switch built into it (as some of them do) or if it can only do one, in which case it would be cheaper to just buy an expression pedal that doesn't include the toe switch.
        • 1
        • ·
        • November 4, 2020
      • Best Expression Pedal for Plethora X5?
        PedroRodrigues Hi BobO , my reply reflects your question that stated that the following "if it only supports expression or one of the pedals that has a toe switch as well." Never the less the unit was designed to work just with a expression pedal. Thank you
        • November 5, 2020
      • Best Expression Pedal for Plethora X5?
        BobO_Donnell Got it, thanks!
        • 1
        • ·
        • November 5, 2020
  • Zebrapup
    Newcomer - Level 1
    2020-10-11

    I have a voodoo lab power supply. The supplies are 500 milliamperes. This plethora unit appears to be a 600 milliamperes draw. Will the voodoo lab voltage supply work with the plethora?

    0 793
    • Zebrapup
      Nigel67 Hi Kevin, we do advise using a power supply with the correct specification. Using anything less, could affect the operation of the unit. Standard 5.5 / 2.1 mm 9 VDC, centre negative, > 600 mA (included)
      • October 11, 2020
    • Zebrapup
      betaray Hi You can use a cloks dc7 or the eventide powermax they can supply power up to 660ma that's what I use
      • October 20, 2020
    • Zebrapup
      MProvencher1

      Anything less the 600ma will cause the unit to overheat and reboot constantly has been my experience.

      • Jan 13
  • Cyrill
    Contributor - Level 1
    2019-11-11

    Does anyone have a user manuel, operating manual and/or service manual or the TC 1140 HS or TC 2240 param eq/preamp? I'm wondering what the internal switch on the preamp curcuit board serves for. 

    0 576
  • Vkpiii
    Contributor - Level 1
    2020-06-06

    Hi, 

     I'm having trouble uploading the new firmware upgrade into my plethora x5. Any help on the matter would be appreciated. 

    1 570
    • Vkpiii
      NolaBass I need help with this as well!
      • June 13, 2020
    • Vkpiii
      Nigel67 Hi, have you both managed to upgrade your Plethora X5 firmware or are you still having issues. If you could tell me where you get to using the upgrade instructions and I will be able to help you further. It may also be easier if you submitted support tickets using the tab at the top of the page, but I will leave this option to yourselves.
      • June 23, 2020
      • Plethora x5 firmware update trouble shooting
        NolaBass I have downloaded the latest firmware for my Plethora but it will not open on my Mac. I have the Macbook Air with the 10.15.5 Catalina OS. I click on the zip file and it just makes a copy. I was really hoping to have the updated version that includes a tuner and several others. Further later this year, I'm hoping to have the next update to include the looper. I'm enjoying the pedal but very discouraged about the firmware not unzipping and install. I hope I don't have to return it and look elsewhere. I followed the instructions exactlly but it did not update when I dragged the zip file to the Plethora. Very frustrated.
        • July 6, 2020
      • Plethora x5 firmware update trouble shooting
        Nigel67 Hi NolaBass, I am not sure where in the instructions you are reading about unzipping a file? You should have downloaded a .bin file (version 1.1.52) which you drag and drop. If you go to this link https://mediadl.musictribe.com/download/software/tcelectronic/Plethora%20X5%201.1.52%20firmware%20release%20notes.docx then the upgrade instructions will be downloaded for you. They are also on the TC Electronic website.
        • July 6, 2020
      • Plethora x5 firmware update trouble shooting
        NolaBass Whenever I download it a warning comes up saying"It cannot expand Plethora It is an unsupported format"
        • July 9, 2020
      • Plethora x5 firmware update trouble shooting
        Nigel67 When you download the word document in my link? Is that when you get the warning? Can you write down the exact process that you are using to upgrade your Plethora, or probably the easiest way would be for you to submit a ticket using the support tab above and then attach a short video or pictures of what you are doing when trying to upgrade the unit which I can then look at. Let me know the case number and I will pick it up.
        • July 9, 2020
      • Plethora x5 firmware update trouble shooting
        Nigel67 This is what is in the link. Sorry, should have thought about copying and pasting before
        Plethora X5 1.1.52 firmware update release notes

        Dear customer,
        the new 1.1.52 firmware version adds Midi CC control options for PLETHORA’s 5 footswitches
        What’s new?
        The foot switches of your Plethora can now be remote controlled via Midi using CCs 102 (slot1) to 106 (slot 5)

        Midi CCs 102- 106 toggle the foot switches: <64 OFF >64 ON [Bypass ON = dry signal/ FX OFF - Bypass OFF = FX ON]



        Improvements/bug fixes :
        • Tuner not working on empty board in true bypass mode - fixed
        • Protect board load if a Toneprint is corrupt
        • Toneprint audition data gets cleaned on startup
        • Ensure correct formatting on USB disk
        • Ensure BT operation after reset/restart
        • Ensure mobile app connection is possible after reset/restart




        How to update your Plethora firmware to version 1.1.52?

        To update your Plethora to the latest firmware, just download the “plethoraX5_1_1_52.bin” firmware file and drag and drop it your explorer/finder’s PLETHORAX5 icon that will appear once you connected your pedal via USB to your computer.

        Now disconnect the USB cable and power cycle your device for the firmware to be uploaded.
        Wait until the procedure has finished and the pedal has rebooted.

        Congratulations your Plethora is now updated to the latest firmware.

        You can check the firmware version in your PX5 under SETTINGS/GLOBAL/SERVICE/FIRMWARE
        • July 9, 2020
    • Vkpiii
      NolaBass Whenever I download it a warning comes up saying"It cannot expand Plethora It is an unsupported format"
      • July 9, 2020
    • Vkpiii
      Soarkplug36

      I have just purchased 9ne and dragged and dropped the new firmware but its not updating getting really frustrated

      • September 25, 2021
    • Vkpiii
      Acevictor

      I got my Plethora yesterday. Build 1.1.55. I tried installing 1.2.18.bin on my Macbook 10.12.6. After dropping the .bin file on the device and ejecting, unplugging USB and power cycling the Plethora, it doesn't update. I tried restarting the Mac, emptying the trash and its no go. Am I missing something?

      • October 30, 2021
  • bettsaj
    Contributor - Level 3
    2019-06-10

    Simple question really... I already have a G-Force which has good delays, however I have this urge to buy a D-Two... Is there any benefit in buying a D-two if I already have a G-force? are the delays any better?

    I play in a Floyd Tribute, and like the idea of running one delay into another (Run Like Hell for example was originally done like that, I currently have the G-Force set up with a dual delay with two different delay times to recreate Run Like Hell)

     

     

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    • bettsaj
      TC-Mike

      the D-Two has some delay types the G-force doesn't have, most notable the Rhythm Tap multi tap delay, but you are already well stocked with your existing G-Force and it's possibilities.


      If you want to expand on the G-Force delay sounds you might also consider our Flashback 2 pedal instead which has TC latest algos like  proper Tape and Analog BBD Delay emulations , Crystal delays (Shimmer type delay with an Octaver up in the feedback path) + Modulated delay where you can choose between Chorus, Flanger and Vibrato modulations on the delay repeats+ MASH technology, which is a pressure sensor build into the foot switch for realtime mangling of FX parameters. 


      Further more you can customise you own delays via the Toneprint editor and program which parameters the potmeters or the MASH switch should control.. (including parameter ranges and control of up to 3 parameters at the same time.


      And it also has a Looper build in...(20 seconds stereo, 40 seconds mono recording time)

      More infos can be found here:
      https://www.tcelectronic.com/Categories/Tcelectronic/Guitar/Stompboxes/FLASHBACK-2-DELAY/p/P0CKR#googtrans(en|en)

      Here is a screenshot of the editor to give you and idea of the parameters you can tweak:


      Tape delay:
      fb2 editor example tape echo.PNG


      In the mapping window of the editor you can customise what parameters the pots should control and then store your custom toneprints in the pedal:


      fb2 editor custom mapping of potmeters.PNG


      You can also just use the toneprint library of our many artist toneprints giving you a wide variety of great delay and echo tones ranging to snappy Slap back delays to long ambient delays with a max delaytime of up to 7! seconds in pristine quality.


      fb2 editor artist toneprint.PNG


      Hope this help and let me know if you have further questions.


      Best,


      Mike

      • June 11, 2019
    • bettsaj
      bettsaj

      Hi Mike,


      The Flashback 2 looks good, and the fact it can reproduce a Binsen is very interesting to me. There is one issue, although it can store 3 user "patches" there's no way of recalling these remotely via midi..... Is this something that will maybe looked into as an update in the future? All my pedals are off the floor in a pedal draw in my rack, and therefore a pedal like the Flashback 2 is great, but not much use if I can't select between the 3 stored user delays.


      I could ustilise it as just a Binsen clone, but i feel I wouldn't be getting the full use out of it, which it deserves.


      Andy

      • June 12, 2019
    • bettsaj
      TC-Mike

      Hi Andy,


      remote selection of settings  is not possible to implement with the FB2  . it is theoretically possible to do USB midi control, but that doesn't make too much sense in a pedalboard setting,as you'll need a laptop and DAW to send Midi commands .  If features like presets on top of Toneprint slots + full midi implementation (midi sync + remote control of potmeters) are important, then i'm happy to report we already looked into this, but this is all i can say at this point of time unfortunately.   


       


       


       


       


       

      • June 12, 2019
    • bettsaj
      Dreams Hi, I would go for the D-Two, the delays in the D-Two is more than excellent sounding, but I guess it is "individual taste". I have the G-Force as well, and bought the D-Two after experiencing it in a studio.
      • July 15, 2020
  • jongold
    Contributor - Level 1
    2019-10-20

    My licences seem to have disappeared on my TC 6000. I need a new restore code.

    What the hell is the support phone number?

    0 457
    • jongold
      TC-Mike

      Dear Jon,


      Support phone numbers are currently switched off for the time being


      See: 


      https://kb.musictribe.com/musickb/view/article/tce/en_US/System-6000-MKII-Protected-Data-has-been-destroyed-228308148


      Please get in touch with our care team via mail and provide the needed infos as per the FAQ above.


      Since you also PM me, i have send your detail to my colleagues from the PRO team and they'll get in touch (via your registered mail) with you regarding needed serial etc.. 

      Best regards from the TC tribers,


      Mike


       

      • October 20, 2019
    • jongold
      PedroRodrigues

      Hi Jon


      Like Mike mention Phones are currently disconected so any support has to be done via the community, please see the link below:


       https://community.musictribe.com/t5/custom/page/page-id/CarePortal


      This will allow you to manage and monitor your requests for assitance and of course allows us to send you resources direcly via e-mail.


      Regarding your licenses when you submit the ticket please send the serial number of your Main Frame and adress that ticket to me so I can provide a quicker answer.


      Thank you for your contact 


       


      Best Regards from the TC Tribers.


      Pedro

      • November 10, 2019
    • jongold
      CEB

      Hi I have the exact same problem, we lost the master bundle we are on a big broadcast show and we are in trouble, but the phone number does not work! Is it possible to get help pretty fast?

      • January 8, 2020
    • jongold
      bunbun

      Hi I have the exact same problem. I sent an email to [email protected] it possible to get help pretty fast?

      • March 1, 2020
    • jongold
      PedroRodrigues

      Hi BunBun


      As I mention before any support has to be done via the community, please see the link below:


       https://community.musictribe.com/t5/custom/page/page-id/CarePortal


      This will allow you to manage and monitor your requests for assistance and of course allows us to send you resources directly via e-mail.


      Regarding your licenses when you submit the ticket please send the serial number of your Main Frame and adress that ticket to me so I can provide a quicker answer.


      Thank you for your contact


       


      Best Regards from the TC Tribers.


      Pedro

      • March 2, 2020
      • TC System 6000 Protected data has been destroyed
        paullinford Hi Pedro, I sent a request previously, but have done so again. Case Number CAS-115966-K0K5L3
        • 1
        • ·
        • July 1, 2020
      • TC System 6000 Protected data has been destroyed
        PedroRodrigues Hi paullinford I will look it to your case,thank you
        • July 1, 2020
  • LlijWarren
    Newcomer - Level 1
    2020-07-18
    I received the Plethora X5 yesterday. After plugging it in with the included power supply and also plugging the USB cable into my Mac computer, the unit does nothing but flash its lights continuously with no start up. Please let me know how to start this unit up. thank you!
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    0 455
    • LlijWarren
      Nigel67 Have you downloaded the Toneprint Editor software from the TC website. i have put the link below. The Plethora X5 will then connect to this and will probably require upgrading.
      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CLC
      • July 19, 2020
    • LlijWarren
      LlijWarren Hi Nigel. Yes, I downloaded the Toneprint Editor to see if it would help but unfortunately none of my computer, Both Macs, even recognize the Plethora X5. The Editor doesn't see it and it never comes up on my home screen as a device or drive. The unit just continues to flash white lights across the board. Do you have any other ideas?
      • July 19, 2020
    • LlijWarren
      TC-Mike if the unit cannot boot the app won't recognize it. Can you Please try to update the firmware by downloading the latest 1.1 firmware .bin file from the tc website and let us know if this fixes the issue?
      https://www.tcelectronic.com/product.html?modelCode=P0D9M#

      To update the firmware of your Plethora just connect it via USB cable, so it pops up as a disk drive on your mac and then drag and drop the downloaded firmware .bin file into the Plethora folder. Now disconnect/eject USB connection and power cycle your pedal to start the update..
      • July 20, 2020
    • LlijWarren
      LlijWarren Hi Mike. Thank you for the response. But as I mentioned in my reply to Nigel, none of my computers even see the Plethora as a drive on the desktop or anywhere else. I had already tried downloading the latest firmware but I can't do anything with it if the computer doesn't see the Plethora in order for me to update it.
      • July 20, 2020
      • Plethora X5 startup
        Nigel67 I think the unit is faulty to be honest with you, possibly the power supply as the LEDs continuously flash. I would have thought that if it was working correctly then one of your computers would also have seen it in their USB settings. I would advise contacting the shop that you purchased the unit from and asking for a replacement.
        • July 20, 2020
    • LlijWarren
      LlijWarren Yes. I have three other TC electronic products and I also tried using their power supply's in case the one that was sent with the Plethora was faulty, and I tried a different USB cable that I had just in case the supplied USB cable was faulty, but none of this worked.
      • July 20, 2020
  • New
    radioinsectrecords
    Newcomer - Level 1
    2021-03-06

    Greetings TC Electronic,

    I am a proud owner of your wonderful device Studio Konnekt 48 (SK48) which I still find very useful after all these years. I’ve gone through the various driver upgrades in Windows including the 32bit to 64bit upgrade. However just recently by chance I noticed (in Device Manager) that the drivers Windows was using for my SK48 were 32-bits (below) even though I’ve already installed your 64-bit drivers years before.

    1. C:\Windows\system32\DRIVERS\TCNear.sys
    2. C:\Windows\system32\DRIVERS\TCNearAudiosys
    3. C:\Windows\system32\DRIVERS\TCNearMidi.sys
    4. .......

    I've found that my SK48 64-bit driver files were in “C:\Program Files\TC Electronic\TC Near

    My question is how do I make Windows 10 use the SK48 64bit drivers above rather than the 32-bit ones ?

    Your advise to this is kindly appreciated.

    Many thanks in advance.

    Sincerely,

    Phil Mark


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    0 433
    • radioinsectrecords
      PedroRodrigues Hi radioinsectrecords, please consider that the Studio Konnekt 48 is a legacy unit and we have stopped releasing any resources for this unit for some time now therefore if you wish to keep using this unit will must do it on legacy operating system as this unit will not interface on any 64-bit platform. Thank you
      • March 7, 2021
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