294,387 members
177,482 posts
  • jeronath
    Contributor - Level 2

    Hi everybody,

    I am trying to find the last firmware update for my TC-Helicon VoiceLive Extreme 3 serial no 17735736. As I have read on a recent post it seems to be the build 366. I am a Linux user so I cannot use the voicesupport software existing for Win and Mac and need to download a file to make the update via an usb key.

    Somebody knows where to get that file ?

    Thanks in advance for your support.


    0 1,131
    Contributor - Level 1

    I have just come upon the 'Duplicator.' I own the Harmony Singer 2 and I would appreciate it if someone who has or is using both would give me some information as to 'why' I might add the 'Duplicator' to my inventory. I also own a 'Mic Mechanic 2' as well as the Voice Live and VoiceLive Touch. I am 75 and have been playing since almost before electricity. I play acoustic 'enhanced guitar and other stringed instruments. Being 'plugged in' is a relatively new experience or me, but I love it and am an Ardent TC-Helicon user and owner. I  would appreciate your info. THANKS, Adriaan

    0 921

      Hey GeorgiaDreamer,

      Well, I'm not sure if you have the first Voicelive Touch or one of the later iterations, but a Voicelive 2 could replicate almost all of those pedals at once. So, if you have a Voicelive 2, it might be redundant. But there's additional benefits of the device being smaller, newer, and dedicated to doing that one effect. 

      If you have a very specific set you are planning, it could be much simpler and easier to use the three pedals rather than navigating through the Voicelive Menu system while performing. Additionally, what the Harmony Singer does is quite similar to the duplicator, but it's important to note that the Harmony Singer pedal can't emulate the Duplicator.

      Harmony Singer will double your voice, but it will take those additional voices and modify the octave up or down. There is no option for unison mode, where the octave doesn't change. That's where the Duplicator comes in. It has EQ and compression built in, just like all of our pedals, so you're voice will sound better whether you use the effect or not. But, the Duplicator adds two more voices and lets you keep it at unison mode, send the voices up 1 and down 1 octave, or slightly shift the mode between octaves and unison until you find the right balance for you. Lastly, there is some pitch correction and reverb built into the duplicator, so there is some redundancy with the Mic Mechanic, but if you plug into the Mechanic first, then the duplicator or Singer, you shouldn't have any issues. 

      Hope that helps!

      • January 21, 2020
  • clayewi
    Newcomer - Level 1

    Does the Voicelive Play provide phantom power? My mic does not work with it and it appears to be the phantom power issue. Phantom power is not mentioned in the manual anywhere.

    0 605
    • clayewi
      JasonB81 Hello Clay -Within the settings of the device there is a setting to select your mic type - you will want to select the CONDENSER MIC option which will supply the phantom power needed to power the mic. You will need to hold down the setup button and scroll to the mic settings. Hope this gets you on the right track. Thank you.
      • September 17, 2020
  • DennisDubeau
    Regular Contributor - Level 1

    Voicelive Extreme 3 owner here...


    Feel left in the dark... No more updates, nothing since the Chineses (See Beringher City in China) have bought TC Helicon. So called Flagship unit payed with top dollars...

    As if nothing could be improved...

    A good idea with bad support... Probably the "extreme" part of the deal... 

    New forum that has more pictures of morons with attitudes than actual solutions for us, real world users...

    Former contributions flushed... I say that part is LAME, to remain polite...




    0 562
    • DennisDubeau

      Not a very constructive post... I have a tc helicon voicelive rack that I love. Mine says made in thailand. How is that any better or worse than china? Where's your smart phone made? How about computer? 

      • August 1, 2019
    • DennisDubeau

      Not wrong though, except maybe It should be "Since Uli Behringer bought TC-helicon..."

      Were only here to be milked.

      • August 1, 2019
    • DennisDubeau

      Hey @DennisDubeau,
      What are some features that you feel are missing from VoiceLive 3?  You kind of make it sound like you purchased the product expecting more than what you received, so I'm curious as to what you're missing.  Not making any promising as our engineers are busy working on new gear, but still I'd like to hear your thoughts explained a little further.

      Just to put this in context, the VoiceLive 3 released in 2014.  The most recent major firmware update for VL3 was in September 2017 (which was well after our acquisition), and the most recent preset update was just last week.

      • August 2, 2019
    • DennisDubeau

      Hi Spencer...

      Nice to read you AGAIN!

      1) The ability to rename STEPS other than STEP 1, STEP 2... etc...!!

      2) A replacement warranty for that IN-EAR guitar cable.. This should last MORE than 4 months in my book...

      3) Redesign of that forum... The usual contributors seem to have quitted... 



      • August 5, 2019
  • gillestour
    Contributor - Level 1

    I have this pedal for about 3 months. Everything was running right until monday. Normally when I put on the pedal the green light on the top right is lighting once and comes off and I can play with the pedal. Now when I'm pluggin in the pedal, the green light on top right stay on, and the middle light comes flashing red. Then I push the button of the voice function the middle light is red steady and the top right stay green. I push again and it comes red flash and the top right green. I push again the middle light is red steady and the top right stay green. Then I push again and it comes red flash and the top right red. I try to maybe undo something by keeping my foot on the button to see if something will get out of it and nothing works. I can hear the click of a connection to my console when I put on the pedal, so it makes me think that a contact is made but no sound with the mic. I have test the MIC and the console alone and I have sound. Also the pedal do not connect anymore with the computer. The software shows the pedal but no connection. I have a ticket request but I don't know where to do a follow up on this. Case: 00992754 - - [ref:_00D2818RET._5000I1ihQwA:ref]

    Is someone knows about this kind of strange problem? 


    0 500
    • gillestour

      Hey @gillestour,
      Sorry to hear you're having issues with your H1.  Please stick with our support team, they'll be able to help you out and discuss repairs/replacement if necessary.  Good luck!

      • August 1, 2019
    • gillestour

      • December 11, 2019
    • gillestour

      Im having the same issue. Did anyone contacted you or help you solve it? Ive just made a ticket but im really worried about my pedal.

      • December 16, 2021
  • synthmax
    Contributor - Level 2

    I am sending MIDI messages from my Yamaha MOTIF XF8 Workstation Keyboard to a TC Helicon VoiceLive Rack via MIDI during live performances. I am editing my MIDI sequences in Cubase and downloading them to the MOTIF for for each song. When I start the MOTIF's sequencer to begin playing a song,  MIDI messages, ie: i.e.: CC 0 (BankSelect MSB), CC 32 (BankSelect LSB) and CC 115 (Control 115) are sent to the VoiceLive Rack to select the correct Preset for that song.  What I am finding is that in about 1 in 10 songs, the VoiceLive will select the wrong Preset, which can result in difficulty and embarrassment for the singer. Originally I put the MIDI messages for the VoiceLive at the first beat of the first bar of each sequence, but then I started encountering this problem. So, I've been putting the MIDI messages on the second beat of the first bar with no other MIDI events in that bar to see if that would fix it, however the problem still persists. Has anyone got any suggestions as to how I can ensure that the VoiceLive selects the right patch 100% of the time, instead of 90% of the time? I can email a example midi file which contains a typical guide track for the Voicelive as they appear in the MIDI sequences to somebody if that helps.

    0 443
    • synthmax

      Hey @synthmax,
      That sounds very bizzare indeed, I haven't heard of this before.  If you could please share the offending MIDI file by uploading it to a Cloud platform (like Dropbox or Google Drive) I'd be happy to try it out with a VoiceLive Rack here and see if it triggers the wrong preset at times.

      • September 18, 2019
    • synthmax

      Hello there TCH Spencer,

      Thanks for getting back to me. Please find above the Dropbox link for the sample file. The problem is very random. You can send this file to the Voicelive thirty times and it will randomly select the incorrect patch once. My lead vocalist thinks it's end of the world. :\  Looking forward to hearing back about this. Many thanks.





      • September 18, 2019
    • synthmax

      Hi again @synthmax,
      Thanks for sharing your MIDI file!  I was able to import that into Reaper and send it to a VoiceLive Rack via 5-pin MIDI out of my interface.  This is an article I wrote a while ago about changes presets via MIDI on VoiceLive 3, and the same info applies to the VoiceLive Rack, so this is what I'm basing my preset-changing knowledge on.  I inspected your file and it all looks correct to me, sending CC 32 to select your bank, a Program Change to specify a preset, and CC 115 to specify the Step of that preset.  I automated your provided MIDI commands a few dozen times and it always selected preset 259 without fail for me... So I still want to refrain from taking the easy way out and blaming the Motif but I will say I wasn't able to recreate your issue with that file here in my setup.  Is it possible for you to further debug the Motif though by plugging its MIDI output into an interface and monitoring its messages on a computer?  If you use an app like MIDI-OX you can monitor your keyboard's output and know for sure that it's consistently sending the same messages every time.

      I also forgot to ask which firmware build your VoiceLive Rack is running?  When you boot it up the splash screen will show you "Build __". I'm currently on build 26 which is the latest firmware.

      • October 1, 2019
    • synthmax

      Hello there TCH-Spencer,

      Thanks for getting back to me about this issue. Yeah, I thought my MIDI files are o.k. too. 

      Unfortunately there is no build of MIDI-OX for MacOS available. I tried to monitor the MIDI output from the MOTIF on my Mac using MidiPipe, but I wasn’t able to see any messages coming through. This could be something to do with the software configuration of my Mac or the Steinberg UR22mkII that I had the MIDI out plugged into. Either way, I don’t want to spend any more time on that as I am confident that the MOTIF is transmitting the MIDI messages o.k.

      I can confirm my Voicelive is running Build Version 1.0.09 Build 26.

      Could the problem be that the software or firmware on the VoiceLive is corrupt? Is there a way of reinstalling the firmware? Should I try a Global Reset?

      The other thing that I thought might be worth a try is using a brand new MIDI cable between the MOTIF and the VoiceLive. I will give that a shot.

      I would appreciate any further thoughts you might have on this matter and my ideas on how to fix this issue.


      • October 9, 2019
  • New
    Triber Contributor

    Hi friends! We are very excited to anounce GoXLR update 1.3.130.



    Color Wheel

    • Allows for unlimited choices to fully customize the look of your GoXLR.
    • Recently selected colors are saved to make setting up your color profile faster and easier.

    Cough Mute

    • Cough Mute now has its own dedicated mute options.
    • Mute behavior can be set to Hold or Toggle modes.
    • Mic no longer needs to be assigned to a dedicated fader, thus freeing up a fader to mix another audio source.

    Line Out fader

    • The line out level can now be controlled by the application and can be assigned to a physical fader.

    System Tray / Minimized on Startup

    • GoXLR app can now be set to be hidden in Windows System Tray on startup.

    Quality of Life Improvements and Bug Fixes

    • Double click an individual band on the EQ to reset gain to 0dB.
    • Reset button now also resets EQ bands to a gain of 0dB.
    • Right-click on device component in app to enter the lighting tab for that component. A left-click will bring you to the settings tab for that component.
      Mic, Chat and Music are now select-able on all channels for Mini.
    • Global settings now contains a checkbox to select whether muting Voice Chat also mutes your Mic channel.
    • Headphone and Lineout should now properly display audio passing when set to meter mode.
    • Profile mute mode and EQ settings now load correctly on start-up.
    • With Line Out or Headphones as the channel source, Mute to All is the only select-able option.
    • Adjusting the mid and high EQ bands on Mini in basic and advanced modes did not have reliable behaviour. This has been corrected but this may have changed your profile EQ settings slightly.
    • Better error checking on updates.
    1 398
  • chrismb
    Contributor - Level 1

    Hi All,

    I'd like to program some different harmony options on my Perform VK.
    E.G.: a fourth below + fourth above (Miles Davis 'So What' harmonies)

    Is there any way of creating new presets?
    I have Voicesupport 2 and the Perform VK Editor - but it seems these are only able to load existing presets.

    Or would I need to get a different harmonizer to have these more advanced editing options.
    I need a harmonizer that has the Midi notes funtion.



    0 331
    • chrismb

      Hey @chrismb,
      Officially the only way to create presets for the Perform-VK is on the device itself, by modifying a stock preset or one you imported from VoiceSupport 2 or the mobile app, then you can save your modified preset back into VoiceSupport 2 as a backup.  You've probably already found this is pretty limiting though, the UI on Perform-VK only allows you to change between the pre-selected effect styles and adjust their levels.  To that end, there is a third-party solution made by VoiceLiveEditor, TC Helicon works with the creator and fully support their efforts.  You can check out a video of VoiceLiveEditor's Perform-VK editor software here, and the actual editor is available for purchase here.  Cheers!

      • November 19, 2019
  • cowbell-fever
    Contributor - Level 3

    Hi I'm a guitar player and recently purchased a TC Helicon Talkbox Synth about 2 months back, I have a classic Tube talkbox but wanted to get away from tube/microphone set up, after extensive research I like the Talkbox synth simplicity and pedal format - but in practice it is not a simple effect to use the way it is currently configured. 

    My main concern with this product versus the regular talkbox is the ability to sustain notes when not vocalizing or talking into the mic.

    My band plays Sweet Emotion by Aerosmith and the talkbox effect sound is good, but I cannot talk into the Microphone to trigger the talkbox synth for 40 seconds without taking a breath - is there a way to add a note sustain feature for a second or 2 seconds? 

    When using a regular talk box you have the Tube in your month and can play guitar and breath as needed and it will produce the talkbox sound, with the Talkbox synth if you are not talking into the mic or breathing the sound cuts out - not ideal and it's very abrupt. 



    0 315
    • cowbell-fever

      Good suggestion. I totally get where you're coming from and a hold feature would be useful for those long notes. I'll put a note in regarding it as we go forward with new products and implementations.

      • July 5, 2019
  • FelipeDeJesusCepeda
    Newcomer - Level 1

    Hola, tengo el VLX3 pero no se como actualizar su firmware, su version es: 2.2.00 BUILD 366, agradeceria mucho que me puedan ayudar... Gracias

    0 309
Go to page