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254,618 members
132,321 posts
  • jeronath
    Contributor - Level 2
    2020-01-21

    Hi everybody,

    I am trying to find the last firmware update for my TC-Helicon VoiceLive Extreme 3 serial no 17735736. As I have read on a recent post it seems to be the build 366. I am a Linux user so I cannot use the voicesupport software existing for Win and Mac and need to download a file to make the update via an usb key.

    Somebody knows where to get that file ?

    Thanks in advance for your support.

    Nathanaël

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  • DennisDubeau
    Regular Contributor - Level 1
    2019-08-01

    Voicelive Extreme 3 owner here...

     

    Feel left in the dark... No more updates, nothing since the Chineses (See Beringher City in China) have bought TC Helicon. So called Flagship unit payed with top dollars...

    As if nothing could be improved...

    A good idea with bad support... Probably the "extreme" part of the deal... 

    New forum that has more pictures of morons with attitudes than actual solutions for us, real world users...

    Former contributions flushed... I say that part is LAME, to remain polite...

     

     

     

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    0 527
    • DennisDubeau
      coreysound

      Not a very constructive post... I have a tc helicon voicelive rack that I love. Mine says made in thailand. How is that any better or worse than china? Where's your smart phone made? How about computer? 

      • August 1, 2019
    • DennisDubeau
      PetGerbil

      Not wrong though, except maybe It should be "Since Uli Behringer bought TC-helicon..."


      Were only here to be milked.

      • August 1, 2019
    • DennisDubeau
      TCH-Spencer

      Hey @DennisDubeau,
      What are some features that you feel are missing from VoiceLive 3?  You kind of make it sound like you purchased the product expecting more than what you received, so I'm curious as to what you're missing.  Not making any promising as our engineers are busy working on new gear, but still I'd like to hear your thoughts explained a little further.


      Just to put this in context, the VoiceLive 3 released in 2014.  The most recent major firmware update for VL3 was in September 2017 (which was well after our acquisition), and the most recent preset update was just last week.

      • August 2, 2019
    • DennisDubeau
      DennisDubeau

      Hi Spencer...


      Nice to read you AGAIN!


      1) The ability to rename STEPS other than STEP 1, STEP 2... etc...!!


      2) A replacement warranty for that IN-EAR guitar cable.. This should last MORE than 4 months in my book...


      3) Redesign of that forum... The usual contributors seem to have quitted... 


       


       

      • August 5, 2019
  • clayewi
    Newcomer - Level 1
    2020-09-17

    Does the Voicelive Play provide phantom power? My mic does not work with it and it appears to be the phantom power issue. Phantom power is not mentioned in the manual anywhere.

    0 515
    • clayewi
      JasonB81 Hello Clay -Within the settings of the device there is a setting to select your mic type - you will want to select the CONDENSER MIC option which will supply the phantom power needed to power the mic. You will need to hold down the setup button and scroll to the mic settings. Hope this gets you on the right track. Thank you.
      • September 17, 2020
  • GEORGIADREAMER
    Contributor - Level 1
    2020-01-18

    I have just come upon the 'Duplicator.' I own the Harmony Singer 2 and I would appreciate it if someone who has or is using both would give me some information as to 'why' I might add the 'Duplicator' to my inventory. I also own a 'Mic Mechanic 2' as well as the Voice Live and VoiceLive Touch. I am 75 and have been playing since almost before electricity. I play acoustic 'enhanced guitar and other stringed instruments. Being 'plugged in' is a relatively new experience or me, but I love it and am an Ardent TC-Helicon user and owner. I  would appreciate your info. THANKS, Adriaan

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    • GEORGIADREAMER
      TCHelicon-Tad

      Hey GeorgiaDreamer,

      Well, I'm not sure if you have the first Voicelive Touch or one of the later iterations, but a Voicelive 2 could replicate almost all of those pedals at once. So, if you have a Voicelive 2, it might be redundant. But there's additional benefits of the device being smaller, newer, and dedicated to doing that one effect. 

      If you have a very specific set you are planning, it could be much simpler and easier to use the three pedals rather than navigating through the Voicelive Menu system while performing. Additionally, what the Harmony Singer does is quite similar to the duplicator, but it's important to note that the Harmony Singer pedal can't emulate the Duplicator.

      Harmony Singer will double your voice, but it will take those additional voices and modify the octave up or down. There is no option for unison mode, where the octave doesn't change. That's where the Duplicator comes in. It has EQ and compression built in, just like all of our pedals, so you're voice will sound better whether you use the effect or not. But, the Duplicator adds two more voices and lets you keep it at unison mode, send the voices up 1 and down 1 octave, or slightly shift the mode between octaves and unison until you find the right balance for you. Lastly, there is some pitch correction and reverb built into the duplicator, so there is some redundancy with the Mic Mechanic, but if you plug into the Mechanic first, then the duplicator or Singer, you shouldn't have any issues. 

      Hope that helps!

      • January 21, 2020
  • synthmax
    Contributor - Level 2
    2019-09-04

    I am sending MIDI messages from my Yamaha MOTIF XF8 Workstation Keyboard to a TC Helicon VoiceLive Rack via MIDI during live performances. I am editing my MIDI sequences in Cubase and downloading them to the MOTIF for for each song. When I start the MOTIF's sequencer to begin playing a song,  MIDI messages, ie: i.e.: CC 0 (BankSelect MSB), CC 32 (BankSelect LSB) and CC 115 (Control 115) are sent to the VoiceLive Rack to select the correct Preset for that song.  What I am finding is that in about 1 in 10 songs, the VoiceLive will select the wrong Preset, which can result in difficulty and embarrassment for the singer. Originally I put the MIDI messages for the VoiceLive at the first beat of the first bar of each sequence, but then I started encountering this problem. So, I've been putting the MIDI messages on the second beat of the first bar with no other MIDI events in that bar to see if that would fix it, however the problem still persists. Has anyone got any suggestions as to how I can ensure that the VoiceLive selects the right patch 100% of the time, instead of 90% of the time? I can email a example midi file which contains a typical guide track for the Voicelive as they appear in the MIDI sequences to somebody if that helps.

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    • synthmax
      TCH-Spencer

      Hey @synthmax,
      That sounds very bizzare indeed, I haven't heard of this before.  If you could please share the offending MIDI file by uploading it to a Cloud platform (like Dropbox or Google Drive) I'd be happy to try it out with a VoiceLive Rack here and see if it triggers the wrong preset at times.

      • September 18, 2019
    • synthmax
      synthmax

      Hello there TCH Spencer,



      Thanks for getting back to me. Please find above the Dropbox link for the sample file. The problem is very random. You can send this file to the Voicelive thirty times and it will randomly select the incorrect patch once. My lead vocalist thinks it's end of the world. :\  Looking forward to hearing back about this. Many thanks.


       


       


       


       

      • September 18, 2019
    • synthmax
      TCH-Spencer

      Hi again @synthmax,
      Thanks for sharing your MIDI file!  I was able to import that into Reaper and send it to a VoiceLive Rack via 5-pin MIDI out of my interface.  This is an article I wrote a while ago about changes presets via MIDI on VoiceLive 3, and the same info applies to the VoiceLive Rack, so this is what I'm basing my preset-changing knowledge on.  I inspected your file and it all looks correct to me, sending CC 32 to select your bank, a Program Change to specify a preset, and CC 115 to specify the Step of that preset.  I automated your provided MIDI commands a few dozen times and it always selected preset 259 without fail for me... So I still want to refrain from taking the easy way out and blaming the Motif but I will say I wasn't able to recreate your issue with that file here in my setup.  Is it possible for you to further debug the Motif though by plugging its MIDI output into an interface and monitoring its messages on a computer?  If you use an app like MIDI-OX you can monitor your keyboard's output and know for sure that it's consistently sending the same messages every time.


      I also forgot to ask which firmware build your VoiceLive Rack is running?  When you boot it up the splash screen will show you "Build __". I'm currently on build 26 which is the latest firmware.

      • October 1, 2019
    • synthmax
      synthmax

      Hello there TCH-Spencer,


      Thanks for getting back to me about this issue. Yeah, I thought my MIDI files are o.k. too. 


      Unfortunately there is no build of MIDI-OX for MacOS available. I tried to monitor the MIDI output from the MOTIF on my Mac using MidiPipe, but I wasn’t able to see any messages coming through. This could be something to do with the software configuration of my Mac or the Steinberg UR22mkII that I had the MIDI out plugged into. Either way, I don’t want to spend any more time on that as I am confident that the MOTIF is transmitting the MIDI messages o.k.


      I can confirm my Voicelive is running Build Version 1.0.09 Build 26.


      Could the problem be that the software or firmware on the VoiceLive is corrupt? Is there a way of reinstalling the firmware? Should I try a Global Reset?


      The other thing that I thought might be worth a try is using a brand new MIDI cable between the MOTIF and the VoiceLive. I will give that a shot.


      I would appreciate any further thoughts you might have on this matter and my ideas on how to fix this issue.


      Best,
      Grant

      • October 9, 2019
  • gillestour
    Contributor - Level 1
    2019-07-31

    I have this pedal for about 3 months. Everything was running right until monday. Normally when I put on the pedal the green light on the top right is lighting once and comes off and I can play with the pedal. Now when I'm pluggin in the pedal, the green light on top right stay on, and the middle light comes flashing red. Then I push the button of the voice function the middle light is red steady and the top right stay green. I push again and it comes red flash and the top right green. I push again the middle light is red steady and the top right stay green. Then I push again and it comes red flash and the top right red. I try to maybe undo something by keeping my foot on the button to see if something will get out of it and nothing works. I can hear the click of a connection to my console when I put on the pedal, so it makes me think that a contact is made but no sound with the mic. I have test the MIC and the console alone and I have sound. Also the pedal do not connect anymore with the computer. The software shows the pedal but no connection. I have a ticket request but I don't know where to do a follow up on this. Case: 00992754 - - [ref:_00D2818RET._5000I1ihQwA:ref]

    Is someone knows about this kind of strange problem? 

    Thanks

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    • gillestour
      TCH-Spencer

      Hey @gillestour,
      Sorry to hear you're having issues with your H1.  Please stick with our support team, they'll be able to help you out and discuss repairs/replacement if necessary.  Good luck!

      • August 1, 2019
    • gillestour
      kiskadar69








      • December 11, 2019
  • BimotO
    Contributor - Level 1
    2019-05-21

    A big hello to everyone. I am Italian and I use Google translator: excuse me!
    I have the VOICELIVE 2 of the TC HELICON.
    I would like to have the SUPER TUNE effect or  TRAP music style effect .... How can I adjust the unit? Thank you.
    If you have a more specific FORUM, I kindly ask you for a LINK.
    THANK YOU!

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    0 279
    • BimotO
      TCH-Spencer

      Hey @BimotO,
      To get an "autotune" or as we call it Hardtune effect on VoiceLive 2, go into the "Edit" menu, and on the "FX" tab scroll down to "Hardtune".  The higher the percent, the more aggresive and obvious the effect will become.  Cheers!

      • June 21, 2019
  • cowbell-fever
    Contributor - Level 3
    2019-07-04

    Hi I'm a guitar player and recently purchased a TC Helicon Talkbox Synth about 2 months back, I have a classic Tube talkbox but wanted to get away from tube/microphone set up, after extensive research I like the Talkbox synth simplicity and pedal format - but in practice it is not a simple effect to use the way it is currently configured. 

    My main concern with this product versus the regular talkbox is the ability to sustain notes when not vocalizing or talking into the mic.

    My band plays Sweet Emotion by Aerosmith and the talkbox effect sound is good, but I cannot talk into the Microphone to trigger the talkbox synth for 40 seconds without taking a breath - is there a way to add a note sustain feature for a second or 2 seconds? 

    When using a regular talk box you have the Tube in your month and can play guitar and breath as needed and it will produce the talkbox sound, with the Talkbox synth if you are not talking into the mic or breathing the sound cuts out - not ideal and it's very abrupt. 

     

     

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    • cowbell-fever
      TomALang

      Good suggestion. I totally get where you're coming from and a hold feature would be useful for those long notes. I'll put a note in regarding it as we go forward with new products and implementations.

      • July 5, 2019
  • markmcilvena
    Contributor - Level 3
    2019-10-05

    (Alas... I think I know the answer.)

    Hey Folks. Just wondering if there's any way of routing the Aux input to the PA looper? I have an analogue wooden 'kick drum' stomp box pedal, (Australian made 'little Monster') which when plugged into the 'Aux in' via a 1/4" to 1/8" mini jack lead 'pumps' out through the PA's 'Main Outs' quite nicely. Just wondering if there is a setting option to get this into the looper on the PA?

    It would be great if I could 'stomp' out a bar or two at the start of songs during live sets which would record into the looper... to save my tired foot! Cheers in advance - Mark Mac 

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    0 273
    • markmcilvena
      TCH-Spencer

      Hey @markmcilvena,
      Yep this is already implemented!  Assuming you're on the latest firmware (48), just go into the "Setup" menu, and on the "Loop" page there's the "Input" setting which has "Aux" as one of the options.  Cheers!

      • October 9, 2019
    • markmcilvena
      ColinWright

      Man thanks, never thought of doing this. 


      Off to buy a lead converter and give it a go. 


      Slainte.


       

      • January 24, 2020
  • RonAlonso
    Contributor - Level 2
    2019-09-10

    I have filled out many technical service requests to have my Perform V repaired

    I have not recieved one response 

    I went out and purchased another one   .... but i still want this one repaired .

    any suggestions ?  

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    0 272
    • RonAlonso
      TCH-Spencer

      Hey @RonAlonso,
      My only suggestions are to please remain patient and also keep an eye on your email's spam/junk folder.  Unfortunately due to a recent move resulting in downtime, our support department is still playing catchup with service requests and have quite the queue to work through - I've heard of some users having to wait a couple weeks for a reply.  So as long as they don't think you're a bot spamming the same request, they will reply to you eventually.  Good luck!

      • September 18, 2019
    • RonAlonso
      RonAlonso

      Spencer,


                        I dont know how patient I can be 


                       its been months since i requested a warranty repair


                       and still no response from anyone but you


                       my unit will most likely fall out of warranty when I am contacted 


                      is that the plan ?   can you help me ? 

      • October 1, 2019
    • RonAlonso
      TC-Mike

      Hi Ron,


      very sorry to hear this. We are sitting in different part of the world, but i can reach out to our care team and check status.  Can you write me one of your support ticket numbers you got for your submitted support requests? 


      Best regards,


      Mike

      • October 3, 2019
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